Fixami always seem to have good prices but they recently sent me a defective Makita battery and I was forced to send it back. I had to send it by Post NL which was not convenient but I did it. Now th... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I received what I paid, thank you. Ordered yesterday at 12.35 and received today at 10.00 in Belgium. Well packed, well delivered, top.
Company replied
Unfortunately a wrong product was delivered, but communication was respectful and fluid. Solution was offered, all in all without any stress... Good company, recommended
Company replied
Fixami uses .be on their website so I assume that I will receive a Belgian invoice but now this turns out to be a Dutch invoice with VAT in the Netherlands I ask for a correction and an export invoice... See more
Company replied
Company details
Written by the company
Fixami is dé online specialist voor gereedschap. Wat begon op een zolderkamer groeide uit tot marktleider in de Benelux. Met een modern magazijn van 15.000 m² in Tilburg en meer dan 92% van alle producten gewoon op voorraad, versturen we dagelijks duizenden bestellingen. Bij Fixami vind je een groot assortiment, van schroefmachines en zaagbladen tot grasmaaiers en complete gereedschapskisten, met honderden topmerken, eerlijke prijzen en de service die je van een specialist mag verwachten. Of je nu professional bent of doe-het-zelver: jouw klus kan áltijd door. Onze webshop is gebouwd op gemak en snelheid, met duidelijke productinformatie, slimme bundelkortingen en levering vaak al de volgende dag. Zo bespaar je tijd én geld. Bij alles wat we doen draait het om één ding: Beter maken. Wat je project ook is, wij denken met je mee. Heb je een probleem met je bestelling of een vraag over een product? Neem gerust contact op via 02 588 26 71. We helpen je graag verder.
Contact info
Zevenheuvelenweg 25, 5048AN Tilburg, Tilburg, Belgium
- 02 588 26 71
- contact@fixami.be
- www.fixami.be
3.7
Average
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 91% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good prices but poor support
Fixami always seem to have good prices but they recently sent me a defective Makita battery and I was forced to send it back. I had to send it by Post NL which was not convenient but I did it. Now they have had my battery for 2 weeks and nothing has happened. Support is a very important part of the service and I am really unhappy that I now no longer have a battery that I paid for and needed! Update: the battery now arrived, strangely one day after my review! Updated to 4 stars as some reputation has been regained.
June 10, 2026
Unprompted review
Advertisement
Impossible to unsubscribe from their…
Impossible to unsubscribe from their newsletter. Impossible to contact them about it. Privacy doesn't seem to be their priority.
February 24, 2026
Unprompted review
Reply from Fixami
Hello Karim, thank you for your review. We have checked this and the email address we have on file shows that it has been unsubscribed from the newsletter since 2023.
If there is an active subscription with a different email address, please contact us on 02 588 26 71 so that we can check this immediately and sort it out.
Fixami uses .be on their website so I…
Fixami uses .be on their website so I assume that I will receive a Belgian invoice but now this turns out to be a Dutch invoice with VAT in the Netherlands I ask for a correction and an export invoice without VAT but they refuse that. I was also entitled to a free battery (this was also a lie) I had to ask the manufacturer (who only wanted my email address to send advertising (the so-called registration on their website was stuck and mail is not responded to).
December 24, 2025
Unprompted review
Reply from Fixami
Hello Nico. thanks for sharing your review. Regarding the VAT: it’s only possible to order VAT-free if a business account has been created. Since this order was placed as a guest, a regular Dutch invoice with VAT was issued.
The free battery comes directly from Makita when products are registered on makita.nl. We understand the registration process can sometimes be tricky, and if it doesn’t work, just send the serial numbers to us by email and we’ll forward them to our Purchasing department.
Thanks again for the feedback, and we hope this helps!
Misleading delivery times on the…
Misleading delivery times on the website and bad customer service (chat not responding, contact form not working, terrible wait times on the phone)
October 21, 2025
Unprompted review
Reply from Fixami
Hoi Bert, bedankt voor je review en dat je de tijd hebt genomen om je ervaring te delen. Het spijt ons om te horen dat de levering en onze service niet aan je verwachtingen hebben voldaan. Dat is natuurlijk niet de ervaring die we willen bieden.
We begrijpen hoe teleurstellend het is als een bestelling later wordt geleverd dan aangegeven en het vervolgens lastig is om contact te krijgen met onze klantenservice. Onze excuses hiervoor. We werken er voortdurend aan om levertijden duidelijker weer te geven en onze bereikbaarheid te verbeteren, zodat dit in de toekomst beter verloopt.
Heb je nog hulp nodig met je bestelling, aarzel dan niet om contact met ons op te nemen via 02 588 26 71.
Very disappointing experience with…
Very disappointing experience with Fixami.
I placed two orders for more than €3,000 in total, both advertised with 24h delivery on their website. In reality, each order took 15 days to arrive.
This happened twice, so it’s not just a one-off problem. Apparently, Fixami cannot respect their promised delivery times, which makes the service unreliable.
September 20, 2025
Unprompted review
Reply from Fixami
Hi Bastien, thank you for your review. We understand that the longer delivery time was very disappointing for you. We would like to clarify that the products you ordered were not immediately available from stock, but had a delivery time stated on our website.
As a result of our telephone contact, and in order to accommodate you anyway, we have initiated a partial delivery so that you could dispose of part of your order earlier.
We take your feedback seriously and continue to work on further improving our communication around delivery times and order handling.
Advertisement
slow delivery, slow support, doesn't honor action code
1) delivery took almost 1 month
2) due to long delivery I tried to change address because we were going on holiday, they agreed but still sent to original address...
3) customer support is very slow (takes days to get answer)
4) They have this action with Mobile Vikings (operator) for benefits, but I never got them and Mobile Vikings told me that Fixami doesn't accept complaints, so the 'benefit' is a scam
This is just another untrustworthy box-shifter / dropship company
Response to the response of Fixami:
1) Fixami has been dropped as partner due to these issues
2) The box I received came from another company, that is the very definition of dropship, right?
July 16, 2025
Unprompted review
Reply from Fixami
Hello ,thank you for sharing your experience. We would like to clarify a few points:
We do not work with Mobile Vikings, and we are not a dropshipping company. Any issues regarding Mobile Vikings benefits should be addressed directly with them.
We are sorry to hear about the delay in delivery and the address change issue. If you still require assistance with your order or its delivery, please contact our customer service at 02 588 26 71, and we will do our best to resolve the situation promptly.
We regret that our response times did not meet your expectations. We strive to improve support and ensure our customers are helped as quickly as possible.
We appreciate your feedback and hope to clarify any misunderstandings regarding our services.
I ordered Very disappointing delivery experiencean air conditioner from…
I ordered an air conditioner from Fixami and the delivery process was extremely frustrating. For several days I was promised updates that never arrived. The transporter claimed to have been at my address twice, which was not true – I have a gate with motion detection and a clear sign with my phone number, plus instructions to leave it with my neighbor. Only after repeated calls and chats was the product finally delivered. While the item itself is fine, the lack of communication and professionalism was unacceptable. Future customers should be aware of this risk.
August 19, 2025
Unprompted review
Reply from Fixami
Hello Bart, thank you for taking the time to share this experience. We’re glad to hear that the air conditioner was eventually delivered in good condition, but we sincerely regret the frustration and stress caused by the delivery process.
It’s very disappointing that you were promised updates that never arrived, and even more concerning that the carrier claimed to have attempted delivery without actually doing so — especially since you had taken clear steps to make the delivery easier. This is certainly not the level of communication or professionalism you should expect.
We have already flagged this with the transporter so that this feedback is taken seriously and such situations can be prevented in the future. Your review is very valuable to us, and we’ll use it to improve the reliability of our delivery partners.
If you have any further questions or if there’s anything more we can do for you, please don’t hesitate to reach out to us directly.
No response after 5 weeks of waiting for a warranty
A makita drill broke after less than 12 months of irregular use.
I sent it for warranty and didn't receive any information for weeks. When asking about the return shipment, they let me know it could take up to 5 weeks. 5 weeks have passed and still nothing has changed.
Their warranty process is completely unacceptable. It should not take 5 weeks to inspect a defective device and replace it.
August 18, 2025
Unprompted review
Reply from Fixami
Hello, thank you for taking the time to share this feedback. We’re very sorry to hear about your experience , a drill breaking within a year of irregular use is already disappointing, but the lack of clear updates and the long wait during the warranty process make it understandably frustrating.
Although we can’t see order details from a review, we’d like to look into this for you. If you could share your order number and contact details with us, we’ll follow up with Makita and ensure you get clarity on the status of your tool.
Our apologies again for the inconvenience. Your feedback is important, and we’ll use it to push for more transparent updates in cases like these.
Order placed on 01/07
Order placed on 01/07 – promised next-day delivery, still nothing received
Message:
I placed an order on the Fixami website on July 1st, 2025, with the promise of next-day delivery. However, as of July 9th, I have not received the product.
The tracking status has been stuck at “Processed at the sorting center” for several days, with no real updates or estimated delivery date. Despite having sent multiple emails to customer service, I only receive automated replies, with no actual assistance or resolution.
This situation is completely unacceptable. The company promised fast delivery but has failed to deliver the product or communicate transparently. It has caused me frustration and inconvenience, and shows a clear lack of respect for the customer.
I now expect an immediate resolution — either the product delivered without further delay or a formal explanation of what is happening. If not, I will have no choice but to consider legal action and continue reporting this issue through every available channel.
July 1, 2025
Unprompted review
Reply from Fixami
Hello Célio, thank you for your review and our apologies for the unpleasant situation and the delay you experienced.
We have since inquired about your order and see that it has been returned to our warehouse by DPD. This means that the shipment has unfortunately not been delivered to you.
We obviously want to resolve this with you as soon as possible. Please let us know whether you would like to receive your order again or would prefer a refund. As soon as we know your preference, we will immediately find a suitable solution.
Please contact our customer service team at 02 588 26 71 so that we can sort things out for you immediately.
Our apologies for the inconvenience and we hope to complete it to your satisfaction soon.
Advertisement
Fraude company.
Fraude company.
I bought something in 2021, broke within guarantee in 2023.
They never replied or confirmed that they received it.
30 messages en 2 years later they claim they refunded me, which they did not.
So they have systemic fraud.
You cannot even mail them cause they're hiding behind contact forms.
Finally after a negative review here on trustpilot, they paid me back. not even fully,.
So here you have my conclusion: fraud company.
July 9, 2025
Unprompted review
Reply from Fixami
Hello Tom, thank you for taking the time to share your experience. We are sorry to hear that it went the way it did and that you felt you were not heard on your reports. That is absolutely not what we intended.
We understand that it is extremely frustrating when a product breaks down within the warranty period and you then have to wait a long time for clarity or a solution. That you only received a (partial) refund after multiple attempts and a review is not how we want customer service to work.
No answer to inquiry
Sent an inquiry by email about Dewalt tools. They say they'll answer in 2 days, still no answer after more than 2 WEEKS! I'll never buy anything there.
June 10, 2025
Unprompted review
Reply from Fixami
Hello Laurent, thank you for your review. Our sincere apologies for not responding to your email , this should not have happened, and we completely understand your frustration after waiting so long.
We’ve looked into your message and, unfortunately, we are not an official DeWalt dealer. This means we do not participate in DeWalt’s direct promotions or special offers.
Again, we're sorry for the lack of communication and the inconvenience this has caused. If you have any further questions, we’re here to help.
THIS IS A CHEATING, CAN'T NOT ACCEPT
This is a cheating . I ordered Makita cordless Hedge Trimmer 600mm and they sended me Makita hedge trimmer 200mm. I am very upset. How come this can happened? Is that a cheating?
Please solve this problem as soon as possible. My order FX-100115564
,
August 27, 2024
Unprompted review
Reply from Fixami
Please feel free to contact us on this number 025882671 for further assistance.
We order and pay and after that no…
We order and pay and after that no information about delivery
We can't access our account online to use the questionform online and if we mail them, they send what seems an autoanswer over and over again.
We are considering to launch an official complaint to the autorities
May 8, 2024
Unprompted review
Reply from Fixami
Dear,
Thank you for your review, unfortunately I cannot find an order based on the information that I can link to your review. Would you like to contact our customer service about this on 013 889 44 44? We would be happy to take a look with you!
Advertisement
I received what I paid
I received what I paid, thank you. Ordered yesterday at 12.35 and received today at 10.00 in Belgium.
Well packed, well delivered, top.
May 3, 2024
Unprompted review
Reply from Fixami
Thank you for your positive review!
You better give your money to charity…
You better give your money to charity than buy from this fraud company. You orders last months to arrive, used products instead of new, half of order received, half lied for months that was sent in other delivery, which magically turn in misunderstanding, sorry, crap so on. Don't bother call them they will repond aggressively, blaming you, the more you call the wors it get. They cannot track their own delivery, so good luck. They will call you if you post bad reviews 😂wth making them even more aggressive and delay your delivery 😂 In the end when settle for a free return they scam you, sending the rest of the delivery just after that day, blocking you couple of weeks again. Eventually will keep half of you money for delivery wth. Was lucky to loose only 50 euros. Their rating is way off, half of star maybe. Don't waste your money. Let's hope they bankrupt and save customers of headaches. Netherlands are full of such scam companies, be aware, check reviews carefully before purchasing there. Good luck.
December 26, 2023
Unprompted review
Reply from Fixami
Dear ,
We're sorry to hear about your negative experience. We strive to provide the best service possible to our customers, and we apologize for any inconvenience you may have faced.
I can see that your package got lost in the mail. You mentioned that you did receive one package, so we have issued a refund for the one that went missing. That is why you did not receive the full amount back. I'm sorry we did not help you to your satisfaction, if we can help you in any way, feel free to contact us again!
Thanks 😊 a lot
January 4, 2024
Unprompted review
Reply from Fixami
Your welcome Boris! Thank you for the 5 stars✨
Worst customer service!!!
Worst customer service!
Definitely don't expect your package would be delivered the next day. I have been waiting for 3 days now, it keeps getting longer. The customer service acts lost, saying he doesn't know anything, not enough information. Don’t waste your money and time ordering from here. They deserve zero star!
December 19, 2023
Unprompted review
Reply from Fixami
Hello Nilab, thank you for your review. I apologize for the delivery issues with your package. This is not the level of service we aim to provide. I noticed that my colleague has already reached out to DHL regarding your delivery, and the address is confirmed correct. Could you please get in touch with us so we can offer a solution? We are available on live chat or by phone at 013 889 44 44.
Advertisement
Good Shop
Unfortunately a wrong product was delivered, but communication was respectful and fluid. Solution was offered, all in all without any stress...
Good company, recommended
February 13, 2023
Unprompted review
Reply from Fixami
Good morning,
Thank you for your message while thanking you for the time you took to write this comment.Regards, fixami
disappointed
I'm really sorry, I have to say that im very disappointed of fixami team, as a quality and price of tools. Perfect.
but when you have a problem with delivery no one care and all them lies. most of them are useless telling me because of the war. some of them its on the way after 3 weeks only 2h away from me.
some of them told me have been delivered but no one was home . :)) really? later on a lady told no haven't been delivered yet. :)) they are very funny and playing with me. i ask for refund and they don't want that too.
I'm sorry fixami you are not trained enough to do this kind of job.
Telling lies not getting anywhere only lousing customers .
June 23, 2022
Unprompted review
Reply from Fixami
Dear, thank you for your review. We're sorry this happened with your order. Unfortunately, I can't take an order based on your name alone, so I can't check the current status of your order. It is also not possible for me to respond substantively to your review. You can reach our customer service 6 days a week through various channels (by phone, chat, Facebook Messenger, WhatsApp or via the contact form).
Terrible customer service!
Ordered 2 items with delivery within 5 days. A general email saying my order was delayed was received. On further webchat contact (because you can’t phone) I was reassured the items would arrive in warehouse the same day. Delivery would be made beginning of the next week.
We reached the end of that week with another generic email saying the order would not be shipped. Once more on a webchat, the salesperson was unhelpful and rude, simply closed the chat.
This kind of business and behaviour is simply not worth of anyone’s time. Avoid at all cost!
If I could give zero stars, I would.
March 25, 2022
Unprompted review
Reply from Fixami
Dear Cedric,
Thanks for your review.
We're very sorry for the inconvenience! The products you ordered were not in stock yet, the delivery term was also named on the website before you placed the order. This is always an indication and no guarantee, because it is still on the way from our supplier. Unfortunately for your order one product was not delivered in time by our supplier. We tried to receive it earlier but we couldn't . We're very sorry for this. Also if you experienced the customer service as rude.
We refunded the money you paid for the order. If you have any other questions, please just let us know. We are also reachable by phone.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.