ToolMax Reviews 

Order process was super easy, arrived on time. Product Totally as advertised...

Ordered 4 items that were mentioned in stock. Once order was paid, received a message that 2 items were not in stock and needed to wait. Partial delivery was possible but only if you accept to pay an extra delivery fee. Not very customer friendly nor the experience expected

I ordered on 06/05. On 21/05 i get a message it will maybe be delivered to them. At that moment they can shipments it to me. If you want to start your project this year, this is not the place to order

I have made an order 102489470 to Belgium but it has been delivered damaged. So I have refused delivery and the order went back to the Toolmax. I have immediately reported about this issue to Toolmax and they promised to send me replacement as soon as the receive returned order. I have contacted myself shipping company and they have confirmed to me that order has been returned already to Toolmax on Wednesday 15/04/2026 and they provided new reference number 849319.
However the new replacement was not sent. I have contacted several times client service of Toolmax asking for new shipment of new order but they constantly say that they first have to receive a returned order but they have already received it. I have explained to them that I am waiting for my order since 09/04/2026 as I ordered to cut the grass
And it is really critical now to cut it. I can not wait longer. However I see that they specially stretch the time and they do not do anything to resolve the issue and send replacement. It is really unprofessional and totally not client friendly. I am very disappointed with the way they treat clients.

Bestelling geplaatst bij Toolmax op basis van levertijden zoals “Op voorraad: vandaag besteld, vandaag verzonden”. In werkelijkheid werd de bestelling in meerdere deelleveringen verstuurd en lieten bepaalde onderdelen weken op zich wachten.

Uiteindelijk blijkt de bestelling onvolledig te zijn. Toolmax weigert dit te onderzoeken omdat een manco volgens hun voorwaarden binnen 14 dagen gemeld moet worden. Dat is een vreemde redenering wanneer een bestelling in verschillende deelleveringen over een langere periode wordt geleverd.

Resultaat: je blijft als klant achter zonder het materiaal waarvoor je betaald hebt, en er wordt geen enkele oplossing geboden.

Voor mij reden genoeg om hier niet meer te bestellen.

I placed an order with Toolmax based on the advertised delivery times such as “in stock: ordered today, shipped today.” In reality, the order was sent in several partial deliveries and some items took weeks to arrive.

In the end, the order turned out to be incomplete. Toolmax refuses to investigate because, according to their terms, any shortage must be reported within 14 days. This argument is difficult to understand when an order is delivered in multiple shipments over a longer period.

The result is that you are left as a customer without the materials you paid for, and no solution is offered.

For me, this is a good reason not to order here again in the future.

buy a Bosch FSN VEL. The price was correct, arrive the next day, well packaged but the box inside the package was already opened and there were scratches on the metal plate. It was already used by someone. I asked them if it was normal with photos as proof and the response was "Do you want to return or have a 5€ coupon ?". They just don't care at all.

Great experience with this tool company! I spoke with Berend, who was extremely kind and helpful. He explained everything very clearly and took the time to make sure I understood all the details. The service was also super fast, which I really appreciated. Excellent customer support and professionalism. Berend also checked the item that I was going to order and made sure I was buying what I need. Highly recommended!!!

I am satisfied with my order and delivery. It communicates very effectively when my order is delayed due to a manufacturer's issue.

I ordered three products on their platform where I bumped into some issues for placing and receiving my order(s). The customer service responded politely, quickly, and efficiently. Not all products are easily accessible, especially if they come from overseas, however, Toolmax was able to fulfil its customer service duties with a great range of products available, within a reasonable time frame. Overall, great service and Toolmax a running a tight ship.

Will be back to order more in the future!

The yard tool was difficult to assemble. I decided to purchase because it had a 30 day return policy. I have seen 20+ emails trying to return & get a refund. I’m am getting nowhere in resolving this issue. They do not seem to have manager or phone number who I can contact to resolve this issue. Highly DO NOT recommend this company.

Tried to order items from this site twice and both times - total disappointment.
36 days of waiting, the order has not been received (the site promised shipment the next day).

My last order number 102204344:
June 19 - made an order. All items had a status of “will be shipped tomorrow”.
June 24 - received an email that delivery will be after June 30.
July 9 - delayed delivery again. Offered partial delivery - I agreed.
July 10 - received an email that partial shipping has been set up and I will receive a tracking email (lie).
July 21 - after inquiring, received a reply that one of the items was out of stock and AGAIN offered partial shipping.
July 24 - still silence.

Worst service. Never again.

great product range, great service

I ordered this product almost 2 months ago. A box arrived but no batteries. I have been contacting the company countless times. It is now Jan 30, 2025 and still no batteries. I even asked to a refund without any response from the vendor.

The message says the product is in stock, but in reality you wait and wait. I don't know what condition the ordered product is in because I'm still waiting to receive what I ordered. Probably the last time I order from you. I'm disappointed.

Please stop calling Toolmax Designing & Tooling, Inc for any complaints against this TOOLMAX .
WE DO NOT SELL TOOLS OR ANYTHING FROM THIS WEBSITE!!!

This company is a fraud.Do Not Order from them.

Incorrect delivery date.
When I placed my order I was supposed to receive it the next day. In the end almost two weeks passed and there was no explanation.

Very poor company, that cant take simple instructions

Told them under no circumstances to deliver my package through post nl, confirmed this with Dior before placing the order, but low and behold some clown decided to ignore this and sent it through post nl

To make matters worse they lied about when the items were due in stock, at first only 1 of 5 items was delayed, they asked if I wanted a partial delivery, I agreed to this because the item not in stock was the thing I needed with the least urgency, then as soon as I agreed this and again confirmed it with Eli that it was only 1 item I was waiting for, that’s when the 💩 really hit the fan, and surprise surprise, I get an email stating the main item I placed the order for is also delayed, total joke!

I won’t be using this amateur company again anyway, as soon as they have your money your at the mercy of them 🖕🏻

I ordered items which are supposed to arrive in two days. Now the seller says they will arrive in the shop in two days and will get processed and shipped to me. I cannot continue my work because of fake promises of delivery as usually.

made order on November 23rd with a 2 week or less delivery standard shipping from California US .
After tree days i received confirmation with tracking number. Now it coming from china and the tracking number does not work as of today December 19th.