DHL Reviews 

Tracking showed it was in the street next to mine, passed by, went away, then I received a notification saying they attempted to deliver the package to me but I was absent.
They just don't want to work, that's all.

This review is specifically for the DHL operating out of ILLZACH France.
I got an "avis de passage" in my mailbox with illegible writting. I assumed it was written "Confort 2000" but there was no address, nothing else. I googled it, but the only place that came up was in Altkirch - more than 1hr15min roundtrip from my home. I paid 15EUR for express shipping and now I am faced with spending another 15EUR on fuel and wear and tear on my vehicle.
I tried their Whatsapp and was redirected to the chat on their website. Waited 10 mins to chat with someone who could do nothing for me but tell me to wait for more info on where the package would be left. Absolute rubbish of a company.

If I could rate DHL France zero Stars I would.
Not only did the delivery driver not bother ringing my bell, he had the audacity to leave my package a long way away at a private address pickup point in a heatwave. There is no parking near there and 3 flights of stairs to climb. We were home all day, and I checked that our bell was working and labeled correctly.
Not only was no real effort made to deliver my package, but the “customer service “ was atrocious, not bothering to listen to me, not helpful, not apologetic, but snide and condescending. They continually cut me off when I was speaking and then basically hung up on me. I am left with no idea when my package will be delivered in future. And an extremely bad impression of the DHL company.
In future, if someone is using DHL for delivery, I will shop elsewhere. Really the most incompetent and rude people working there!

Just adding this here because I simply cannot believe how inept DHL is in France. They provided delivery window and did not show up. Contacted customer service and they assured us the driver was on the way and they have texted him. They failed to deliver and they backdated the status by 2 hours to customer not home failed delivery, we had waited ALL DAY mind you. Not just incompetent but deceitful full even when they have the logs. Very disappointed.

Perfect services, as always 🥰 Thank you 🥰

I am beyond disappointed with DHL's service.
I was expecting a delivery today (Tracking ID: 3174233440) and remained at home specifically to receive it. I had even left clear delivery instructions stating: "I am at home. Hand it to me!"
Despite this, I received a notification claiming that I was "not at home" and that the delivery could not be completed.
This is simply not true.
I was at home the entire time, no one rang my doorbell, no one contacted me, and there was no genuine attempt to deliver my parcel. Even more frustrating, I have evidence indicating that the driver did not approach my block of flats at all.
As a customer, I find it outrageous that I am expected to rearrange my schedule, wait for a delivery, and then be told that I was unavailable when I was sitting at home waiting for it. The issue is not a missed delivery—it is being falsely reported as absent when no proper delivery attempt appears to have been made.
I purchased an item from Polène and trusted DHL to complete the final and most important stage of the process. Instead, I was left frustrated, inconvenienced, and still without my parcel.
If DHL records delivery attempts through GPS and tracking systems, then it should be easy for the company to verify exactly what happened. Customers deserve honesty, accountability, and drivers who actually perform the service they are paid to provide.
This experience has seriously damaged my confidence in DHL. Based on this delivery alone, I cannot recommend their service.
⭐ 1/5

DHL promise (sell) a service they have no intention of delivering. Once they have your money (under false pretences/promises) they couldn't care less - you are nothing but a nuisance to their lethargic incompetence. Don't expect them to put themselves out for you, don't expect courtesy, don't expect expertise in logistics - they will simply lie like a politician - blaming everyone else (as if you cared). Their reviews speak for themselves - don't use this company.

I shipped personal items from the US to Paris, France, in September 2025. Filled out all of the paperwork, value under $600 total. The company I used shipped via DHL. There were no Customs issues and my items were delivered to me. (I will note that 3 of my 4 large boxes arrived in Paris within a few days but one was mistakenly sent to South Korea and finally arrived in Paris a week later. All 4 boxes were then delivered to me together in September. Delivery driver refused to bring the boxes to my door even though there is a modern elevator.) However, this is the reason for my low rating: In November 2025, DHL France suddenly sent me multiple texts claiming I owed them over €200 for fees they paid to Customs on my behalf. I called and asked for an explanation before paying (were the texts a scam or legit, can they show me the invoice from Customs, how was the amount calculated and did it include a fee from DHL, why the delay, etc.). Partially due to language difficulties I spoke with 3 different agents but none could or would help me. I was advised by one agent to put my questions in writing by "filing a claim." I did as directed and was assigned a claim number. I have emailed DHL monthly asking for a response to my questions, and referencing my claim number. I have only received automated replies saying they are working on it. It is now April 15 as I am writing this, still no response from DHL.

Ok so we asked for the delivery to be rescheduled as we were expecting it on the Friday but DHL said they were going to deliver on the Thursday - we weren't available for the delivery on the Thursday so pushed it back to the Friday...that was our first mistake..
1 We were job 119 with a delivery slot between 10.27 and 20.00h .....
2 The driver "attempted" to make a delivery at 21.07 , 4 people in the house , no knock on the door and no card left...
3 the image shown on the tracking site of where they attempted delivery bears no similarity to our actual location ....not even close.
4 No push notifications about delivery time etc.
We had deliveries from other companies through the day so there was always someone in the house. Now delivery will be made on Monday ....they think.

Absolutely atrocious ..1 star is over generous based on this experience

The parcel (first 8 digits 24606881) was supposed to arrive in 24h. I've got a delivery confirmation, arrange my schedule to accommodate it, and it did not arrive. Calling dhlexpress france, they informed me it would take " 1 or 2 days longer" with a delivery window 9am to 6pm. No other flexibility whatsoever. This is the second extremely negative experience with dhl france. The final agreement was a scheduled delivery, 5 working days later than estimated.

DHL Express is running a legalised scam on international shipments. My grandmother sent me a personal gift valued at €28 (300 MAD). DHL’s 'Customs Department' unilaterally and falsely inflated the value to €56 just to bypass tax-free thresholds. They then had the audacity to demand €76.10 in undocumented fees for a €28 item.
​When I caught them in this lie, their response was pure extortion: 'We can fix our mistake, but it will cost you an additional €80 amendment fee.' They literally tried to charge me €156 to receive a €28 gift.
​Let that sink in. They refuse to provide a legal, itemized invoice until after they have your money. This is a total lack of transparency and a violation of basic consumer rights. Their customer service agents (like 'Ruben') hide behind scripted 'blabla' while their system holds your property hostage for ransom.
​I have officially rejected the shipment and reported this to the Belgian Consumer Protection authorities (Test-Achats). DHL does not provide a service; they provide a trap. Do not let your family send you anything through this company unless you want to be robbed.

One of the worst shipping and customer support services in the world!

Shipment stuck, sometimes they say they need more info, sometimes a loop of repeated none-sense notifications. The customer support are mean, they give a simple answer and end the chat!

DHL store packed my belongings clearly identifying them as personal items. He put "merchandise" and a $100 value (that's not even close to it) so that the FRENCH charges fees because considered merchandise.

6 emails, phone calls. No answer. On the phone: no help. She gave a number for accounting. Disconnected number. Accounting email: no answer. Terrible company. Don't bother. You will pay the same with Fedex and UPS if not less.

Evil Empire. No concerns for citizens, tranquility of neighbourhoods, or the environment. They just build whatever they want, wherever they want, regardless of the impact on citizens. DHL is evil, heartless, and corrupt. Additionally, they suck at delivering packages and always leave a note in the mailbox instead of leaving the package. Worst company on the planet.

Useless custumer service sas always.

I am adding my review to all of the other poor reviews.
Twenty (20) days—minus Christmas Day and New Year’s Day—from Germany to Spain.
I routinely receive packages from China, the UK and the USA in less time.
DHL’s tracking updates are often cryptic, unintelligible, and uninformative.
With preponderance of these reviews being simply awful, I don’t understand why any merchant would still use them…?

Le colis n'a pas été livré à mon adresse. J'ai alors demandé à le récupérer 2 rue Feydeau .
Au téléphone, on m'a indiqué le 189 rue d'Aubervilliers, 75018 Paris, qui est un chantier
et inaccessible en raison des travaux. J'ai ensuite reçu un email m'informant que le colis serait livré le 16 janvier à mon appartement.
J'ai perdu toute confiance en service DHL et j'annulerai mon voyage à Londres en Eurostar le 18 janvier.

The package was not delivered to my address. Then I asked to pick up from rue Feydeau .
On the phone I was directed to 189 rue d’Aubervilliers, 75018 Paris which is a construction site that is inaccessible if not closed. Then I received a message that it will be delivered on January 16 at my apartment.

I have lost all confidence and will cancel my trip to London on Eurostar January 18th.

I need to add I resolved the issue by going in person 23 rue Feydeau to tell them all of the above. I also asked that wherver the package was, it must now be brought there to that address and put in the consignment boxes and that I receive a code to retrieve it. I nice woman gave me the number beginning 09 for customer service since her own line to customer service was broken. I did as she directed, and a man at customer service said everything would be done tomorrow, and I received an immediate email confirming this action. I do not write reviews to create still more negativity but to find a way out of the situation. I decided going in person to DHL might be the only way to get results and it worked. Hoping I'll find the woman's name and credit her action and efforts here. I am adding 2 stars to review. As a retired person, I have time to spend 3 and a half hours sorting things out—assuming they will be.

Took 20 days to get a parcel that was suppose to arrive in 5/6 days. I understand the fact that it was christmas holidays, but 20 days!? Plus, I ordered a mandatory signing on delivery and the delivery guy didnt call me or rang my door bell… He just decided to leave my parcel on top of my building mailboxes. Where anyone could see it and take it easily. Mind you the value of the things inside were +400Eur. Thakfully and thats why I dont give a more negative review, I was refreshing my tracking situation every 5min and as soon as I saw it was delivered I went downstairs to get it!

You can never know where your package is: Impossible to track package & you constantly get the runaround 😡

I received an email stating i'll be able to receive my parcel with reference 83261627*** by 29th December. I checked today the statut of the parcel and found out it was returned by 24th December evidently without informing me. I can't find any logical reason why this shipment is returned without informing me. And this was not my first nor second time for me not getting my parcels and only had this issue with DHL. I wonder how the he** you still collaborate with companies.