Destinia Reviews 

Simply and fast booking, wide selection, reservation possible with 5% deposit

Avoid this dreadfull company. Took my money for a hotel room that did not excist. Then there help line is £1 a minute. 60 emails ignored. Eventually got money back but £60 down in phone calls and a head of grey hair. AVOID LIKE THE PLAGUE.

About to travel after booking months ago with all respective hotels confirming and then they cancel your booking just before traveling - no alternative no solution. Avoid this website unless you want to be left stranded

I attempted to book my flights and hotel through this company, but the price kept increasing each time I tried to confirm the booking. The cost initially showed at around £1,800, then increased to £1,900, and finally to £2,000 without any clear explanation.

Despite the repeated price changes, I was still willing to proceed with the booking. However, instead of being able to complete my purchase, I received a message instructing me to contact customer service using a premium-rate telephone number.

Fortunately, I was unable to complete the booking through them. I subsequently found and purchased the exact same holiday package elsewhere for £1,765, with hand luggage included, making it an even better value than their initial quoted price.

Misleading information. I booked this hotel based on the facilities advertised on Destinia, but the reality was different. Customer support kept changing their explanation instead of taking responsibility. Very disappointing experience.

Very competitive pricing. Easy to use booking site. Prefer to other booking sites.

I do not recommend this agency. I booked and paid for a week's stay. The reservation was not confirmed by Destinia, even though the payment was debited from my account. I reported the issue to the support center. I received a response within 24 hours that the problem was due to an error on their payment provider, but that the only thing they could do was cancel my reservation or rebook it, but they couldn't guarantee the same price. I replied that I wasn't interested in either option and was awaiting confirmation of the reservation I had paid for. The hotel price on Destinia.com remained unchanged for two days. After one day more waiting for a response, a consultant called me again and suggested canceling the reservation or rebooking a lower-standard room at a higher price. I've now been without my money for stay for two days, and I still haven't received a booking confirmation. Please stay away from this dishonest company. The case will be reported to the European Consumer Centre.
Reference number: 8946647

Very easy to use. Easy to follow.

However, when I arrived at the hotel, I was informed that my reservation was not in their system. I immediately contacted customer support, and they continuously followed up with me to resolve the issue.

In the end, they arranged accommodation for me at another hotel. Although it was more expensive than the one I had originally booked, I truly appreciate the company's commitment to its customers, especially in a situation like this.

I would like to give special thanks to the excellent support team, particularly Mr. Abdullah (655). We stayed on the phone for more than an hour while he worked diligently to resolve the problem and ensure I was satisfied with the outcome. I would also like to thank Mrs. Heba (629), who provided support from the very beginning and helped guide me through the process.

Despite the inconvenience, the professionalism and dedication of the support team made a significant difference, and I greatly appreciate their efforts.

Absolute fraud. Left me stranded and stole my money.
​Do not trust this company. They are running a textbook customer service stalling scam.
​I booked a hotel through them and received a full email confirmation. When I arrived at the hotel after traveling, the hotel informed me that no reservation existed in their system. This company took my money and completely failed to secure the room.
​Worse than the initial failure is their pathetic "customer service." I have called them three separate times. Every single time, they use the exact same script: "Give us 48 hours to speak to the hotel." It has now been over 2 weeks . They are simply passing the buck, hoping I will give up and go away.
​They have left me stranded, refused to honor their own confirmation, and are now holding my money hostage.
​If you value your time, your money, and your sanity, book elsewhere. This company is an absolute joke. I am now forced to initiate a fraud chargeback through my bank to get my money back.
​Booking Reference: [8878414]

Unprepared and unprofessional customer service from Destinia.com

I booked accommodation for two adults and one child, clearly declaring all guests during the booking process. Upon arrival, we discovered that the room only contained one double bed, meaning our daughter, who is almost five years old, was expected to sleep in the same bed as her parents.

I have travelled extensively and have never experienced a situation like this with unprepared customer support staff, where a simple booking made for three guests resulted in accommodation suitable for only two people.
We were forced to remain in these conditions for several nights because the hotel had no suitable rooms available.

When I contacted Destinia for assistance, I expected at least some support, empathy, or an effort to help resolve the situation. I saw none. Instead, I was repeatedly told that it was my mistake and that there was nothing they could do.

The hotel eventually offered a different room, but only after charging us more than €300 in additional fees. The replacement room then had serious maintenance and hygiene issues, including visible black mould in the bathroom, a strong unliveable unpleasant smell in the bathroom, no ventilation, and broken fixtures.

I submitted a formal complaint in regard to sanitation and health issues , including evidence and photographs. After weeks of waiting, Destinia informed me that the hotel had not responded and that they were closing the case. Their solution was to offer a €15 voucher towards a future hotel booking with a minimum spend of €300.

What disappointed me most was not the problem itself, but the complete lack of customer care. At no point did Destinia take ownership of helping a family travelling with a young child. There was no meaningful investigation, no practical assistance, no compensation, and no genuine concern for the situation we experienced.

When you book through such a big travel platform, you expect someone to advocate for you when things go wrong. In our case, (the low standards) of Destinia simply passed responsibility elsewhere and closed the case without resolution.

Based on this experience, I would not use Destinia again and would strongly encourage travellers, especially families with young children, to consider alternative booking platforms.

I choose Destinia because of the best price they had for the desirable hotel.
The process of booking was easy and the service is excellent at all.

Booked with destinia a few times and always a fab straight forward experience !....

The room at our requested hotel was available as shown on the Destinia site and not as I have experienced with another site who took the full payment off my card to then say the room is not available and the funds would be refunded but it would take 5 to 7 days !!!!
Also I received an email confirmation with full details of my booking within minutes of completion

This appears to be a fraudulent transaction. I made a reservation through this service, but upon arrival at the hotel, I was informed that they do not have an affiliation with your company and had not received any prior communication regarding my booking.

Best offer for Italy and Spain accomodation

The site was extremely easy to navigate and the booking process was simple.

Really easy to book and very good price compared to other agencies.

Easy to book, payments made easy to understand low deposit when you book finish paying 2 weeks before you go away, magic !!

All good and easy to do