Boden UK Reviews 

83,293
•
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 17,749 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of the clothing, noting stylish designs, soft materials, and wonderful fits that make shopping enjoyable. People consistently mention that packages arrive promptly, and many find the online ordering process straightforward and very convenient. However, some customers also noted issues with the delivery service, mentioning delayed parcels and careless handling by carriers. A few other people also felt that certain garments suffered from sizing inconsistencies, unexpected material flaws, or poorly fitted linings. Others expressed frustration when parcels went missing or were left at incorrect locations around the property.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the great quality materials,... See more

Delivery service

Clients share satisfaction regarding the delivery service, often noting that parcels arrive very promptly and... See more

Order

Customers had positive experiences with order, highlighting the quick delivery and smooth purchasing process.... See more

Return policy

Reviewers highlight ambiguous aspects of return policy, with many consumers praising the fast refunds, free... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I love everything about Boden! Always such friendly and helpful people on the phone and any query is met with a speedy response. I’m nearly always successful with the things I order and I love the w... See more

Rated 5 out of 5 stars

Clothing is always great quality from Boden. Really enjoy the playful designs, especially for Halloween as one of our children loves the spooky aesthetic all year round. Delivery is always super spee... See more

Rated 5 out of 5 stars

Easy ordering, delivery on time. Good quality and fit. For trousers, it’s great to have such a variety of sizes - 3 lengths, and other measurements at intervals of only an inch. This resulted in pe... See more

Rated 5 out of 5 stars

Great quality, soft denim relaxed jeans. Unfortunately, didn’t suit me and were too big in my usual size. Boden customer care brilliant, as usual, no fuss returns and timely refund.



Contact info

4.6

Excellent

TrustScore 4.5 out of 5

83K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(83,293)

16,362 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Navy Top

Item as described and a nice Dark Navy. Easy Web Site to navigate, and quick delivery. Item fits perfectly for a size 12.

October 29, 2026
Rated 5 out of 5 stars

Boden has some amazing clothing and…

Boden has some amazing clothing and this dress is up to their usual standard. The colour is as vibrant as the pictures which is always a bonus. Delivery was as stated and I am really pleased with the fit. I cannot wait to wear it.

October 28, 2026
Rated 5 out of 5 stars

My purchases arrived promptly

My purchases arrived promptly, carefully folded and packed .
One item did not fit and initially I had trouble with the return. On speaking to a member of your team it was as sorted in minutes and a refund followed shortly after . Many thanks 🙏

October 28, 2026
Rated 5 out of 5 stars

Great shirt

Love this shirt. Pricey but I had a voucher and 15% off. Detail on the shoulders and wrists is lovely.

October 20, 2026
Rated 1 out of 5 stars

A cancellation of my delivery and order…

A cancellation of my delivery and order were made without making me aware of it. Boden has proceeded with refund of my order and has never gotten back to me to epxlain what had happened. Poor client's management I believe.

October 22, 2026
Rated 5 out of 5 stars

Amazing dress

This dress was fabulous in every way style was perfect and the print was stunning
My mum brought me the same dress in a different pattern it was that good . Great for all seasons
Only criticism is that i had to up a size as smaller size was a bit tight on the sleeves.

October 29, 2026
Rated 5 out of 5 stars

Great clothes, great service unlike Hobbs

In my brilliance I placed an order just days before a sale so sent everything back and reordered (sorry). The refund was processed very very quickly, the new order arrived quickly and everything was great. I'm really happy with the clothes and the service was brilliant. Contrast this to Hobbs - I ordered some clothes from them which I returned the same day, THEN placed my order with Boden, returned it, got a refund etc as above and I'm still waiting for a refund from Hobbs. Or indeed any acknowledgement that they've received the return more than two weeks later. So - avoid them like the plague and do your clothes shopping at Boden.

October 22, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look