Buying the goods was really easy im happy with what i bought, when it came to the delivery however it was terrible I paid for next day delivery, when it didn't arrive, I tried to find out why, i was... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I use home delivery a lot. A problem with Boots is that they use so much packaging even for smaller items. The pricing can be misleading at times alternating between price per ml and per Ltr and eve... See more
Company replied
Tom and Ben at Boots Opticians on Montague Road, Worthing, were absolutely fantastic and went above and beyond to help me. I left with a perfect new pair of glasses, and my existing glasses had bee... See more
Company replied
Website easy to use, good prices for beauty offers and a freebie too, altogether made buying gift for young teen easy. Elected for next day delivery but did not happen... there next working day thou... See more
Company replied
Company details
- Health and Beauty Shop
- Beauty Supply Store
- Drug Store
- Online Pharmacy
- Pharmacy
- Vitamin and Supplements Store
Written by the company
Boots is the UK’s leading health and beauty retailer. For over 175 years, we’ve listened, learned and innovated, and continue to challenge ourselves to improve our products and services every day. With over 1,800 stores ranging from local community pharmacies to large destination health and beauty stores, our purpose is to support our customers and patients through every stage of their lives. We put our customers in control of their health and wellbeing and aim to unlock the beauty in everyone with our unrivalled depth and breadth of product offering. Boots. With you, for life.
Contact info
United Kingdom
- customercare@help.boots.com
- www.boots.com
Unmissable deals!
4.2
Great
209K reviews
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My parcel came in 3 separate boxes on 3…
My parcel came in 3 separate boxes on 3 separate days. The items I needed most took almost a week to arrive.
I was not notified of any of this in advance or during the delivery window.
An email keeping me up to date would have been good.
July 16, 2026
Reply from Boots
Thank you for sharing your feedback. I am sorry to hear that your experience has not been what you expected. We want every customer to feel supported and well looked after, and your comments help us understand where we need to improve.
If you would like us to look into your feedback or complaint in more detail, please contact us directly. The quickest way to reach us is through our Contact Us page, where you can send your details through the webform.
If you would prefer to speak with someone, you can open the Further help section on that page to find the right contact number for your query.
You can also reach us through our social channels:
Facebook: https://www.facebook.com/BootsUK/
X: https://www.x.com/BootsHelp
Instagram: https://www.instagram.com/bootsuk
Thank you again for taking the time to let us know. We appreciate you giving us the opportunity to make things better.
Reply from Boots
Thank you for sharing your feedback. I am sorry to hear that your experience has not been what you expected. We want every customer to feel supported and well looked after, and your comments help us understand where we need to improve.
If you would like us to look into your feedback or complaint in more detail, please contact us directly. The quickest way to reach us is through our Contact Us page, where you can send your details through the webform.
If you would prefer to speak with someone, you can open the Further help section on that page to find the right contact number for your query.
You can also reach us through our social channels:
Facebook: https://www.facebook.com/BootsUK/
X: https://www.x.com/BootsHelp
Instagram: https://www.instagram.com/bootsuk
Thank you again for taking the time to let us know. We appreciate you giving us the opportunity to make things better.
I like to try beauty product and find…
I like to try beauty product and find good offers
July 16, 2026
Reply from Boots
Thank you for taking the time to leave a review. It is great to hear that you have had a positive experience with us. We want every customer to feel supported and cared for, and it means a lot to know that we have been able to help.
If there is anything more we can do for you, or if you have any questions in the future, we are here to help.
You can reach us through our Contact Us page on the Boots.com website, where you can send your details through the webform.
If you would prefer to speak with someone, you can open the Further help section on that page to find the right contact number for your query.
Thank you again for sharing your experience with us.
Awful from start to finish this whole…
Awful from start to finish this whole process is ridiculous I didn’t get my order after paying for next day delivery I didn’t get a refund or the item. Scam artists all of you and the customer service was even worse
July 16, 2026
Reply from Boots
Thank you for sharing your feedback. I am sorry to hear that your experience has not been what you expected. We want every customer to feel supported and well looked after, and your comments help us understand where we need to improve.
If you would like us to look into your feedback or complaint in more detail, please contact us directly. The quickest way to reach us is through our Contact Us page, where you can send your details through the webform.
If you would prefer to speak with someone, you can open the Further help section on that page to find the right contact number for your query.
You can also reach us through our social channels:
Facebook: https://www.facebook.com/BootsUK/
X: https://www.x.com/BootsHelp
Instagram: https://www.instagram.com/bootsuk
Thank you again for taking the time to let us know. We appreciate you giving us the opportunity to make things better.
I always trust Boots they deliver on…
I always trust Boots they deliver on time and very helpful
July 15, 2026
Reply from Boots
Thank you for taking the time to leave a review. It is great to hear that you have had a positive experience with us. We want every customer to feel supported and cared for, and it means a lot to know that we have been able to help.
If there is anything more we can do for you, or if you have any questions in the future, we are here to help.
You can reach us through our Contact Us page on the Boots.com website, where you can send your details through the webform.
If you would prefer to speak with someone, you can open the Further help section on that page to find the right contact number for your query.
Thank you again for sharing your experience with us.
The packaging was ripped and the…
The packaging was ripped and the moisturiser was not sealed.
I will never place the orders online
July 16, 2026
Reply from Boots
Thank you for sharing your feedback. I am sorry to hear that your experience has not been what you expected. We want every customer to feel supported and well looked after, and your comments help us understand where we need to improve.
If you would like us to look into your feedback or complaint in more detail, please contact us directly. The quickest way to reach us is through our Contact Us page, where you can send your details through the webform.
If you would prefer to speak with someone, you can open the Further help section on that page to find the right contact number for your query.
You can also reach us through our social channels:
Facebook: https://www.facebook.com/BootsUK/
X: https://www.x.com/BootsHelp
Instagram: https://www.instagram.com/bootsuk
Thank you again for taking the time to let us know. We appreciate you giving us the opportunity to make things better.
Reply from Boots
Thank you for taking the time to leave a review. It is great to hear that you have had a positive experience with us. We want every customer to feel supported and cared for, and it means a lot to know that we have been able to help.
If there is anything more we can do for you, or if you have any questions in the future, we are here to help.
You can reach us through our Contact Us page on the Boots.com website, where you can send your details through the webform.
If you would prefer to speak with someone, you can open the Further help section on that page to find the right contact number for your query.
Thank you again for sharing your experience with us.
Reply from Boots
Thank you for taking the time to leave a review. It is great to hear that you have had a positive experience with us. We want every customer to feel supported and cared for, and it means a lot to know that we have been able to help.
If there is anything more we can do for you, or if you have any questions in the future, we are here to help.
You can reach us through our Contact Us page on the Boots.com website, where you can send your details through the webform.
If you would prefer to speak with someone, you can open the Further help section on that page to find the right contact number for your query.
Thank you again for sharing your experience with us.
My eyeshadow.
I have recently brought some eyeshadow.
I like what they sell in Boots. I also buy my makeup from Boots.
July 16, 2026
Reply from Boots
Thank you for taking the time to leave a review. It is great to hear that you have had a positive experience with us. We want every customer to feel supported and cared for, and it means a lot to know that we have been able to help.
If there is anything more we can do for you, or if you have any questions in the future, we are here to help.
You can reach us through our Contact Us page on the Boots.com website, where you can send your details through the webform.
If you would prefer to speak with someone, you can open the Further help section on that page to find the right contact number for your query.
Thank you again for sharing your experience with us.
Excellent communication and quick no…
Excellent communication and quick no problem
delivery.
July 14, 2026
Reply from Boots
Thank you for taking the time to leave a review. It is great to hear that you have had a positive experience with us. We want every customer to feel supported and cared for, and it means a lot to know that we have been able to help.
If there is anything more we can do for you, or if you have any questions in the future, we are here to help.
You can reach us through our Contact Us page on the Boots.com website, where you can send your details through the webform.
If you would prefer to speak with someone, you can open the Further help section on that page to find the right contact number for your query.
Thank you again for sharing your experience with us.
Always have with boots Awesome customer…
Always have with boots Awesome customer service
July 16, 2026
Reply from Boots
Thank you for taking the time to leave a review. It is great to hear that you have had a positive experience with us. We want every customer to feel supported and cared for, and it means a lot to know that we have been able to help.
If there is anything more we can do for you, or if you have any questions in the future, we are here to help.
You can reach us through our Contact Us page on the Boots.com website, where you can send your details through the webform.
If you would prefer to speak with someone, you can open the Further help section on that page to find the right contact number for your query.
Thank you again for sharing your experience with us.
Poor customer service …
One item was incorrect and another burst in the packaging. When I contacted customer care regarding these issues they were indifferent and just told me to return the damaged item to a store. They would t accept fault for the other item even with a screenshot of the image of the product ordered.
July 19, 2026
Reply from Boots
Thank you for sharing your feedback. I am sorry to hear that your experience has not been what you expected. We want every customer to feel supported and well looked after, and your comments help us understand where we need to improve.
If you would like us to look into your feedback or complaint in more detail, please contact us directly. The quickest way to reach us is through our Contact Us page, where you can send your details through the webform.
If you would prefer to speak with someone, you can open the Further help section on that page to find the right contact number for your query.
You can also reach us through our social channels:
Facebook: https://www.facebook.com/BootsUK/
X: https://www.x.com/BootsHelp
Instagram: https://www.instagram.com/bootsuk
Thank you again for taking the time to let us know. We appreciate you giving us the opportunity to make things better.
Reply from Boots
Thank you for taking the time to leave a review. It is great to hear that you have had a positive experience with us. We want every customer to feel supported and cared for, and it means a lot to know that we have been able to help.
If there is anything more we can do for you, or if you have any questions in the future, we are here to help.
You can reach us through our Contact Us page on the Boots.com website, where you can send your details through the webform.
If you would prefer to speak with someone, you can open the Further help section on that page to find the right contact number for your query.
Thank you again for sharing your experience with us.
Kayali set
I ordered a Kayali perfume set at a really good price.
I was kept updated on the status of my item. I received my order within days.
I would highly recommend Boots and will definitely order from them again.
July 16, 2026
Reply from Boots
Thank you for taking the time to leave a review. It is great to hear that you have had a positive experience with us. We want every customer to feel supported and cared for, and it means a lot to know that we have been able to help.
If there is anything more we can do for you, or if you have any questions in the future, we are here to help.
You can reach us through our Contact Us page on the Boots.com website, where you can send your details through the webform.
If you would prefer to speak with someone, you can open the Further help section on that page to find the right contact number for your query.
Thank you again for sharing your experience with us.
I’m always happy to order from boots
I’m always happy to order from boots. They are very communicative and very efficient with their deliveries. A very reliable tried and tested company!
July 14, 2026
Reply from Boots
Thank you for taking the time to leave a review. It is great to hear that you have had a positive experience with us. We want every customer to feel supported and cared for, and it means a lot to know that we have been able to help.
If there is anything more we can do for you, or if you have any questions in the future, we are here to help.
You can reach us through our Contact Us page on the Boots.com website, where you can send your details through the webform.
If you would prefer to speak with someone, you can open the Further help section on that page to find the right contact number for your query.
Thank you again for sharing your experience with us.
Good service and quick delivery
Good service and quick delivery. Everything we ordered came in the package. There was no damage on the package so it was really good.
July 14, 2026
Reply from Boots
Thank you for taking the time to leave a review. It is great to hear that you have had a positive experience with us. We want every customer to feel supported and cared for, and it means a lot to know that we have been able to help.
If there is anything more we can do for you, or if you have any questions in the future, we are here to help.
You can reach us through our Contact Us page on the Boots.com website, where you can send your details through the webform.
If you would prefer to speak with someone, you can open the Further help section on that page to find the right contact number for your query.
Thank you again for sharing your experience with us.
So quick delivery and everything is…
So quick delivery and everything is reasonably priced
July 16, 2026
Reply from Boots
Thank you for taking the time to leave a review. It is great to hear that you have had a positive experience with us. We want every customer to feel supported and cared for, and it means a lot to know that we have been able to help.
If there is anything more we can do for you, or if you have any questions in the future, we are here to help.
You can reach us through our Contact Us page on the Boots.com website, where you can send your details through the webform.
If you would prefer to speak with someone, you can open the Further help section on that page to find the right contact number for your query.
Thank you again for sharing your experience with us.
Lovely products and quick delivery
July 14, 2026
Reply from Boots
Thank you for taking the time to leave a review. It is great to hear that you have had a positive experience with us. We want every customer to feel supported and cared for, and it means a lot to know that we have been able to help.
If there is anything more we can do for you, or if you have any questions in the future, we are here to help.
You can reach us through our Contact Us page on the Boots.com website, where you can send your details through the webform.
If you would prefer to speak with someone, you can open the Further help section on that page to find the right contact number for your query.
Thank you again for sharing your experience with us.
Reply from Boots
Thank you for taking the time to leave a review. It is great to hear that you have had a positive experience with us. We want every customer to feel supported and cared for, and it means a lot to know that we have been able to help.
If there is anything more we can do for you, or if you have any questions in the future, we are here to help.
You can reach us through our Contact Us page on the Boots.com website, where you can send your details through the webform.
If you would prefer to speak with someone, you can open the Further help section on that page to find the right contact number for your query.
Thank you again for sharing your experience with us.
Reply from Boots
Thank you for taking the time to leave a review. It is great to hear that you have had a positive experience with us. We want every customer to feel supported and cared for, and it means a lot to know that we have been able to help.
If there is anything more we can do for you, or if you have any questions in the future, we are here to help.
You can reach us through our Contact Us page on the Boots.com website, where you can send your details through the webform.
If you would prefer to speak with someone, you can open the Further help section on that page to find the right contact number for your query.
Thank you again for sharing your experience with us.
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