Shari's Berries Reviews 

The cheesecake bites came completely molded.

What a scam, they foamy deliver my fruit arrangement to my sister and no one elitist return my calls, am they have a stupid AI who didn't help at all. I was charged over%80+ and whoever got my gift i hope that get really sick diarreah. I should have stick worth Edible Arrangements, me trying to give someone a chance, week here or is, make it better.

My past two experiences using Shari’s Berries were a waste of my money and ruined my event of celebration! I placed an order of Flowers and fruit for my wife and adult daughter this past Valentines Day ($400 +) and both orders were late, flowers looked like trash! Thinking that was a fluke, I placed another order for my wife to celebrate her birthday. I placed the order the Tuesday prior to be delivered on Saturday, Aug 22nd. That Saturday, on her birthday,
I received a message that her order would not arrive until Monday, When my wife finally got here fruit and flowers, the box was crushed, flowers soak and wet and roses looked like a mess. The chocolate covered fruit was rotten. I’m done with Shari’s Berries and strongly suggest you take your hard earned money to a different service!

8/20/2026
My husband ordered flowers and chocolate-covered strawberries for our anniversary. I genuinely loved what he selected, which made the condition in which they arrived especially disappointing.

The strawberries arrived not cold with the cooling pack completely melted, and there was moisture throughout the packaging. Because this is perishable food and I had no way of knowing how long it had been outside a safe temperature range, I was not comfortable eating it.

The floral arrangement was also in very poor condition. Multiple flowers were severely wilted and collapsed, several blooms were damaged and falling from their stems, and two roses had bent stems. I had to remove a substantial portion of the arrangement shortly after receiving it. Several hours after being placed in fresh water, the severely wilted flowers had not recovered, and I ultimately had to remove and discard a substantial portion of the arrangement.

I documented everything with photographs and also provided the FedEx tracking history. The package originated locally in Fort Worth, was picked up the afternoon before delivery, remained within the Fort Worth FedEx network overnight, went onto a delivery vehicle at 4:29 AM, and was delivered at 11:21 AM during extreme North Texas heat.

Customer Care agreed to replace the order, but scheduled the replacement for August 25 — five days after our anniversary — without asking whether I would even be home to receive another perishable delivery. I have since received responses from multiple Customer Care representatives, but no one has confirmed that my photographs were actually reviewed or explained how the replacement strawberries will be kept properly chilled so the same problem doesn’t happen again.

I have also repeatedly requested that this be escalated to a supervisor or manager. So far, the responses have continued to come from regular Customer Care representatives.

A replacement five days later addresses the damaged merchandise, but it doesn’t replace an anniversary that has already passed or address the amount of effort required to get this resolved.

I will update this review if management contacts me and handles the situation appropriately. I sincerely hope they do.

I ordered strawberries to be delivered to my mom on her birthday. It showed that the order was confirmed, but never delivered when I tried to call customer service. They gave me some other number to call for fraud which nobody answered then I called back Sherry‘s berries, horrible horrible Customer Service I will never order from this company again.

Got these as a gift and they were amazing! Best chocolate covered strawberries I’ve ever had. No more edible arrangements for me - sharis berries from now on. Strawberries were huge and fresh.

Ordered for same day delivery for my moms birthday. The order was not received, when I called the next day they said it was guaranteed to be delivered that day so again I waited and it was not delivered the following day. I am now 2 days past the guaranteed delivery date and my mom still doesn't have her birthday gift. Very dissapointed and frustrated, especially since she has been staying home because she was expecting a delivery. I would not recommend them at all - oh and when you call it gives you AI responses then routes you to 1-800-flowers when you try to get a real person on the phone.

Not only did Shari’s Berries botch my order one time, they botched it twice. Both orders were delayed by FedEx by 2-3 days. When the package arrived, the ice packs were melted, the chocolate on the strawberries was melted and the Bundt cakes were spoiled. They used to
have a great product and reliable delivery but that is no longer the case. Very disappointing!

This service sucks. I got screwed the first time I used this service. It was 2 hours late and the delivery was left at the door, in the summer. Entire delivery was destroyed and I got no satisfaction from this crappy company.
My daughter used it without knowing and the driver didn’t even call until an hour after the scheduled delivery time. Then was almost 3 hours later than the call. When the delivery arrived, it was warm and tasted like crap. Never again.

I was contacted regarding a delivery time. I told them a time and they didn’t show or call until at least least an hour later. Then, the arrangement I received was about $5 worth of over ripened fruit in a plastic bowl. It cost $64. So disappointed.

The cakes were bland. The chocolate on the berries was THICK. The berries were fermented the next day. They were not completely sealed with chocolate. My sister rush delivered these and they were still a day late. Packaging was pretty, the lemon cake was the only cake to have any flavor.

Placed an order for chocolate covered berries, 48 hrs in advance of my daughter's birthday. At the last minute on her actual birthday, I received an email from Shari's Berries my order was delayed and wouldn't be delivered that day afterall. Very disappointing! Shari's also sent me a follow up email, asking me to rate their product & service. Yet, after I wrote the review, an error message popped up on their website, saying an Ad Blocker was preventing me from submitting my review. I don't even have any Ad Blockers in place, hmmmm?! Doubt I will order from them again.

06/06/2026
They Can’t Ship

I ordered the artisan berries for our 48th anniversary. When I got them the cold bags had thawed and ALL of the strawberries were broken. Needless to say it wasn’t what we expected on our anniversary. I called customer service and was told they would refill the order and overnight it. I received the order the next day, Saturday. The freezer bags were still frozen. That was a great sign. There was no damage to the boxes on either delivery. However we opened the nice looking box on the overnight delivery we found all of the chocolate coatings were broken off again. This time they were not smashed but they were destroyed. For the price I paid I expected to receive a product intact. I took pictures but Sharies Berries was not interested. I would say their quality control was horrible. Two orders, one a replacement order both ruined. I strongly suggest you order from someone

Bottom Line: No, I would not recommend this to a friend

Wow.
Very disappointing.
I have been ordering from Shari’s Berries since the beginning of the internet. I ordered a dozen berries to send to my friend in Colorado to be delivered on her birthday. The berries arrived and I received an email that they were delivered. In the past, the berries have always been packaged in a lovely gift box inside a shipping box containing ice packs so that the berries stay fresh until the recipient opens them later in the day. This time, there was no cold packaging as had always been the practice in the past. So, of course the berries were a bit warm and not as fresh as they would have been had they been properly packaged for shipping. I chatted with customer service through the chat box on the website to complain. To their credit, it seemed like I was chatting with a live person who was kind and apologetic and agreed to send another shipment but could not guarantee that the berries would be packaged properly. So the second shipment arrives the next day but not properly packaged again. This is a far cry from service provided in the past from this company. So sad because the product is good. Ruined by not properly packaging. I won’t be ordering again and it seems like they just don’t care looking at all the other bad reviews.

I wanted to share my recent experience because I am extremely disappointed.

I ordered 2 dozen chocolate-covered strawberries, and when they arrived, many of the strawberries had mold on them. I contacted customer service, and to their credit, they were very helpful, refunded my money, and sent a replacement order, which I appreciated.

Unfortunately, I received the replacement order today, and once again the strawberries arrived with mold all over them. At this point, I’m not sure if there is an issue with quality control, packaging, or shipping, but receiving two separate orders in the same condition is unacceptable.

I do want to acknowledge the customer service representative who assisted me, as they were kind and helpful. However, the product itself has been a major disappointment. I have photos of both orders and am sharing this in hopes that the company will investigate what is happening so other customers do not have the same experience.

I have ordered from Sheri’s Berries for years but that ends now. Terrible delivery. I’m done.

My son sent the chocolate strawberries for Mother’s Day. A couple of them were moldy. Packaging was nice but cold pack inside was warm. Very disappointing!!!

I would give zero stars if possible. I was out of town for Valentine’s Day and wanted to send my wife a strawberry arrangement. I ordered 4 days ahead of time and spent $130 on something that should have been $50. Fast forward to 5:00 pm on Valentine’s Day and my wife has still yet to get the offset. I contacted customer service, which was next to useless so to the fact the call center was over seas and we could barely understand each other. They go ahead and process a refund, which took me 5 days to get. After looking into Sherri’s berries even more, I’m rather glad I didn’t get the order, due to the amount of people that have received moldy/soiled fruit.

So if you want to get someone something that’s moldy and doesn’t arrive on time, give Sherri’s berries a try

So if you want

For the last 8 years Sharis Berries has been a mother's day tradition. My MIL looks forward to receiving her flowers and her chocolate dipped strawberries. This was the first year she shared the berries. Delicious! No wonder she wouldn't share all those other years.

I ordered flowers and chocolate covered berries as an apology to my wife. Meant to be delivered today. They claimed delivery was attempted but I know it was a lie as my security calls to advise me if anyone comes into the community. So item was not delivered. Overpriced and unreliable delivery. At least I was issued a refund but that doesn’t make it right as my wife is still upset at me and now I have to do something else. If you want a reliable place to order from, I am sure there are other better places. I won’t be ordering from them ever again.