Edible Arrangements Reviews 

Terrible experience for a premium price. Anniversary gift! Placed an online order on a Thursday morning to be delivered the following day. Received a call later that day saying that delivery was not going to happen that day. I called them back to inform that the delivery was scheduled for the following day and was assured that it would happen by the requested time. Delivery was to take place at a place of business by 4pm when they closed. When I didn't receive a call or text from my wife by 4:15, I called and was told the delivery was in route. Since the business was now closed, I asked if they could deliver to an alternate address, which they agreed. By 5:30, the order still had not arrived so I called again and was told the driver was close by. The order finally arrived at 6:40pm causing our anniversary plans to be ruined. Upon opening the flower arrangement to put into the vase, several stems were broken, 2 of the flowers were wilted, the entire bouquet looked terrible. The vase that got delivered was not what I picked out, was huge and would not properly support the flowers. The card that was attached to the clip on top of the flowers was missing. I ordered 2 balloons, only received one and it was not what I chose with the order. I attempted to reach the store and was unsuccessful. I submitted an inquiry online expressing my disappointment and received an automated response that my inquiry had been received and someone would be in touch with me soon. By Tuesday, I responded, following up with email and attempted call yet as of today, 6 days later, I have not received any response back. I will not be using this company in the future and will be pursuing a refund. Terrible customer service to go along with a terrible product!

Edible arrangements Minneapolis, Minnesota. Horrible experience. They get no stars for me, I just had to pick something. The person that claims they are the supervisor is very unprofessional. I made a same day order for someone's birthday. No delivery, no call, no email. They didn't answer my calls, emails or voicemails. No communication whatsoever. I finally get someone the next day saying the order was ready now and could be delivered. Mind you the person's birthday was the day prior and she wouldn't be at work that day where I had the delivery going. They told me I couldn't be compensated even though I paid for same day delivery. I asked that it go to another address since I couldn't be compensated, I was told yes. I never got confirmation that she got the delivery, she didn't get confirmation either, she was looking out for it all day. She got items I didn't order. Cheaper items than what I paid for. I know because she showed me a video when it arrived. I called to ask why she was delivered things I hadn't purchased, I was told that they assumed I was notified that they didn't habe the container that I ordered and they just put the same arrangement on a platter instead. I never knew anything about them not having what I ordered. They didn't use the same arrangement items either. They used what they wanted which was cheaper than what I had ordered. After cutting me off several times and lying about their services the so called supervisor barked at me " well what do you want? A full refund for the order? " I said yes please. She assured me I would receive a full refund and also the same day delivery fees that I paid. I have yet to see a refund for anything. The company is unprofessional, and crooked. They don't live up to their own standards. The staffer was rude the entire experience as if I did something wrong. No, I paid for a service, and I expect nothing less than what I paid for. I will never in my life order through Edible arrangements again, I don't care where they are located. Fool me once, shame on you. Not again!

First of all, what i ordered looked nothing like the picture! I ordered six strawberries, which came with a small vase with a single rose in it!
I was truly interested in the strawberries and when I picked it up, the strawberries were so small and the presentation of them in the box was horrible! The single rose was all brown around the edges! Like I said, I strictly went there primarily for the strawberries! I need it for a gift yesterday so I ordered four days in advance, thinking it would be nice and fresh when I picked it up! I was so embarrassed I couldn’t even use the strawberries to give to somebody! I intern contacted their customer service thru email as instructed!! I got an email that said someone will contact you and no one ever did! I am so disappointed in their product not to mention the presentation was terrible! So now I got stuck with a rotten rose and some old strawberries which I know Way could give to anyone! Great customer service! Why post on your website contact us immediately?
You could care less about what people feel! So disappointed!!!

Edible Arrangements - Woodlands, TX. If you're thinking of sending one of these arrangements to someone, please don't give this location your business for several reasons.
1. Everywhere they post "no guarantees" That should be an indicator that they do not provide very good service.
2. If you order in the morning, expecting a morning delivery, it will not happen. They only have ONE driver!!!
3. They offer 1-hour delivery but it always changes to their standard delivery when you begin checking out.
Standard delivery can be up until 9:00pm to deliver. Is that your expectation????
4. I'm fairly certain my delivery was the last one of the day based on my experience and the rudeness of the lady that works there.
5. They delivered mine at 7PM. A time I could have been out to dinner, being a Friday night. The arrangement was not worth the money spent. Please do not spend your money on this. Send flowers!!!!!!
I will never give these people my money again.

The worst customer service I have ever encountered. I paid for a product and same-day delivery for someone's birthday. It never arrived, so I called and left multiple messages. They never responded so I kept calling until they answered (4 days after delivery was supposed to occur) and was met with an extremely rude man who told me I would have to pay for it to be shipped again because it was through a third party shipper and there was nothing he could do about it. I told him that was unacceptable as I had already paid for same-day shipping and it never arrived. He kept telling me I would have to pay for it again, so after 20 minutes he said they would cover that charge but still refused to refund the same-day shipping fee. He said I could either get that refunded or pay for same-day shipping again, not both. He then refused to transfer me to anyone else or give me his name, yelled, interrupted, called me names, and said it was my fault for not understanding because there was nothing they could do about it, and that he refused to make the order, and hung up. I have not gotten a refund and the order never got delivered.

This place is horrible don’t order EVER orders don’t get delivered and customer service is horrible

Absolutely dissatisfied in order was placed for my sister‘s 60th birthday as a surprise everyone at the table said that the fruit was terrible. I do not recommend the one in Palm Harbor, Florida as we called them and they were not very nice buyer. Beware do not order from them.

RECIEVED A BOUQUET, SOME OF THE FRUIT WAS TASTELESS AND BY DAY 3 FRUITS HAD MOLD. WHEN CALLING CUSTOMER SERVICE, PERSONNEL WERE RUDE AND JUST SAID ITS FRUIT AND WE DO NOT KNOW HOW YOU KEEP THE FRUIT, AFTER I REPEATEDLY STATED THEY WERE IN THE FRIDGE. ALSO CUSTOMER SERVICE AGENT I COULD BARELY HEAR DUE TO PHONE SERVICE ON THEIR END.

I ordered a set with chocolates and flowers. The chocolates were delivered but not the flowers, I contacted them and they said they would get back to me within 24 hours with a resolution, they didn’t. I contacted them again and they said they would give me a partial refund and send a upgraded bouquet the next day ( they weren’t offering anything I had to tell them what I wanted) they assured me the flowers would be delivered the next day, they weren’t. I sent them another email asking them to refund me the entire amount and they should still get the flowers sent. They agreed to the refund but would not send the flowers. So my friend received 1/2 a gift. I will not order from them again. My place of employment often sends arrangements but I have recommended that they no longer use them.

My daughter sent me an arrangement for my birthday. It looked very attractive but that’s where the positive factors end. The cantaloupe was totally tasteless. The honeydew was mostly rind. This was inexcusable for the price that was paid. You might as well just look at a picture of the arrangement to get any satisfaction.

I ordered a corporate thank-you gift delivery to a doctor's office. The delivery merchant the coloceey flower shop completely failed to include the identity card containing my sender text ('Thank you From XYZ'). Because the gift arrived anonymously, the recipient had no idea who sent it, entirely destroying the purpose and service contract of the transaction.
They refused to even answer my complaints, I went through PayPal and beacuse fo their strict plicy I wsa not able tog et a refund. Let's make this easy .. there are plenty of other companies, use them stay away from this horrible merchant

Chicago store #1004 was 1.5hrs late for my $600+ delivery order without providing any notice and when calling their store just rolled to voicemail. Horrible service! Will never order here again.

Before the store opened, I ordered an arrangement to be delivered the same day. (This is regarding the storefront located at 5870 Melrose Ave, Los Angeles, CA 90038.) I was going to send the arrangement as a surprise, but found out the recipient was hospitalized and would not be home to accept the delivery. So, I attempted to cancel the order. This all happened BEFORE the store listed above opened.

If you have ever attempted to contact Edible Arrangement's customer service, you most likely know it is BOT/emailed centric. A ticket was created, and that was the end of it. I kept checking, sending update requests, and even called the store before they opened. The store's phone rang, and rang, and rang, and rang NEVER BEING ANSWERED!!!!

Guess, what happened? I checked the tracking and they were enroute to DELIVER the arrangement to sit on a doorstop with no one home!!!!!

I kept trying to reach anyone for help to no avail. To this day, I have not been contacted. The arrangement sat on the doorstep from the morning it was delivered until 2 days later when the recipient returned home from the hospital!!!!

Trash, uncaring company that I will NEVER patronize again. EVER! Could have at least acknowledged my concern. Trash!

Ordered for my daughter’s 18th birthday to be delivered on her special day. Ordered the birthday wrap for the strawberries and also a custom card with a note from me.
First of all I put the order in days prior and on the day of her birthday I kept checking the tracking all day with no updates showing. I called in the afternoon and they said it would be delivered before 530pm. I figured if I put the order in early enough they would have delivered it earlier in the day. But besides that they didn’t put it in the birthday wrap and the most important thing was the custom card that I wanted her to have, was missing (they “forgot”).
When I spoke to them after receiving this they said they had no more birthday wraps so they just put it in the regular one and they would refund me for the card. The card wasn’t expensive, I don’t care about that it’s the point of trying to make it more of a special experience for my daughter that bothered me.
I will never order edible arrangements through delivery again, if anything I will go there and pick it up myself. Lesson learned

Terrible experience with Edible Arrangements in Stuart, Florida - and then completely ignored from Edible Arrangements Customer Service team. We ordered a fruit arrangement to go to friends and not only did it not turn up, but despite trying to get in touch with their customer service team through the link on their website to get a refund for the missing delivery - we have never heard back from an actual person (only the automated email saying the complaint was received, and then another one saying they had closed the complaint and we could contact them again if we had more questions?!?!?). Our friend never got their birthday delivery and we still haven't gotten our money back. Order from Sherries Berries, or Harry and David, or frankly anyone else as clearly Edible Arrangements will only take your money and leave you disappointed and fruitless.

This is for the edible arrangements located on Ralph Avenue in Brooklyn 11234. DO NOT ORDER FROM THEM! I made an order on July 3 for same day delivery. I called the store and they confirmed receipt of the order. The person who answered the phone said that the order would be delivered before 9:30 PM. The order never arrived. I paid $156 for the order. $20 of that was a “tip”…. DO NOT EVER LEAVE A TIP!!!! Saturday was a holiday, the store was closed. Sunday the store was closed. I went to the store on Monday and the person who was there did not speak English (doubt if they could read English either). They couldn’t help me. The store was closing and it wasn’t 6 PM yet. The hours reflected on Google don’t reflect the actual hours of the store. I spoke with the actual manager Sam today 7/7/26 who stated that he could only refund me $136 because that was all his store received. I attempted to call corporate however the call is routed to the same store you had the issue with. My question is: where’s my $20 ? It was suggested that I call my bank. Don’t waste your time ordering from this store.

I have never left an online review in my life until now, that's how bad this experience was. I ordered the wish-tini, it was delivered without the cupcake, candle and martini glass, and the fruit arrangement looked nothing like it did in the website photo. I can't believe I paid what I did for such a piece of garbarge. I wish I had read the other reviews first before ordering.

I will never use this company ever again. I ordered some items for Mother’s Day and since I’m an Active Duty Soldier in the Army, I was unable to hand deliver my mother’s items. Not only did she never receive the items, I was notified claiming the items were delivered when that was the opposite of the truth. I’ve been lied to multiple times by their representatives claiming I was refunded and I’ve yet to receive any refund. Stay far away from this company I’m telling you from experience!

I ordered a birthday arrangement for my wife and was extremely disappointed with the quality of the order.

The first issue was the personalized card. It appeared to have come straight off the printer with obvious quality problems, yet it was still included with the order. There was clearly no quality control check before the arrangement was sent out.

More concerning, my wife found two strawberries that were spoiled to the point that they tasted rancid and nearly made her sick. After discovering that, she no longer felt comfortable eating the rest of the fruit because there was no way to know what was fresh and what wasn’t.

I contacted customer service expecting accountability and a meaningful resolution, but the response I received left me feeling that my concerns were not taken seriously. When customers are paying premium prices for gifts intended for special occasions, they should be able to trust that the product has been inspected and is safe to eat.

Unfortunately, this experience has caused me to lose confidence in Edible Arrangements, and I will not be ordering from them again.