Ally Financial Reviews 

For such a large bank worth so much to offer . Can we make custom service a standard option to our customers?!?! 4 hours transfer after transfer desperately requesting a supervisor after becoming so frustrated and unable to get anything accomplished only to be told sure and hung up on 2 times and transferred back into cue 1 time. lol I finally decided to hang up, write this review, cleanse my energy and try again. But seriously calling to get an online bank password reset should not be a coming to Jesus moment. Or make you reavaluate your whole financial situation on the thought if they can’t handle a call am I really putting them in charge of my money! And let me say even after getting a “supervisor” no help. No resolution. No progress….

I stand speechless other than that thought! These people are the ones I have trusted with my hard earned money and future? Wow

Texas - Amanda L

Pretty decent bank IMO! Customer support is always friendly and useful. App I wish was as useful as desktop version

Garbage bank

This company is the worst. The consumer service is awful can’t talk to know one no one wants to help. I’ve had to call multiple times to get know where!! Don’t waste your time find another company

Worst customer service, customer service cant speak english you can understand, some how they switched billing to online from mail. and obviously state they fixed billung issue when I call, still 5 months in row calling to fix billing issue, and all 5 monts being told was fixed.. never again will use this company! Got supervisor on line this time after hour on phone. maybe next month bo good?

My card was cancelled due to a fraudulent charge. Ally contacted me about this on July 8, 2026 via email, and I called them. They said that they would send me a new card right away ("5-7 business days").

On July 17, I received an email saying that my card is "on it's way!" and is expected to arrive on July 21.

So 14 days without a debit card for my main account. What happened to customer service!?

Ally is the absolute worst banking institution I've ever dealt with. They operate like a mafia slimeball outfit You can never get any straight answers in a charge exorbitant interest for the slightest inconsistency in any credit report leaving you with your back against the wall and they know it. A truly diabolical outfit.

I have been attempting to reach a human for 2 weeks regarding my payoff check sent in for a vehicle. No one answers, I put my information in and it says they are closed. I'm losing daily interest on both my loan refund and my GAP insurance. It will not allow me to cancel the GAP until the vehicle is payed off. Ally has really gone down hill. I would not recommend them to anyone. Not to mention they send threatening emails that I'm over due with my payment when they received my vehicle payoff 4 days prior to the due date but are refusing to credit my account or cash the check. That is per my credit union that I refinanced with. Ally... do better.

Extreme security vulnerability. Because these people think it's a good idea to block paste (it is so stupid to block my password manager) you are forced to create short, rememberable passwords because you have to manually type it in. Therefore, your password will be guested, and you'll be hacked. These idiot engineers think restricting a very common practice. Somehow makes them appear better. There is no customer service, every single option, including brick-and-mortar banks are extremely better options than this bank

I wish I could give a negative review. The most unprofessional finance company I have ever seen. Horrid customer service and if you pay online it could take them over a week to pull the funds

This bank is a scam; they will never refund your money, and it is highly likely that they will side with the scammer (especially online platforms). Do not use them if you don’t want to lose your money.

NEVER use this company. I have a car loan that for 2 weeks I have been trying to pay off. Got a pay off figure and went online and paid the amount quote, 2 days later I went to site to check and they did NOT take the whole amount. I called, said must be a computer glitch.

Then it said I owed the difference, I paid it. Checked online again and said payment due in August! Called again said I want to pay today. I had to send a secure message. I have to call back in 2 days. What a nightmare. Don't use this company

I leased a truck from Koch Toyota and maintained it impeccably. When I returned it, Koch got mad at me and put scratches on it. Of course, Ally did not believe me and they forced me to pay $800. They were completely unreasonable. All they want is your money. I never missed a lease payment in 3 years. I was a good customer. They did not care.

The worst don’t use will regret customer service uneducated and rude. I gave back my car and they only sold for $900 smh bankruptcy saying I owe $18,000 never gonna see a dime as long as I live dumbass people.

Honestly, after having to dispute a charge that was unauthorized and in a whole different state also that Walmart doesn’t exist I called Walmart and spoke directly to them about getting the receipt information and they had nothing, they said the charge was authorized and didn’t give me my money! So I’m out $ 181 currently looking for a new bank!

Worst customer service. I called them today about an extension on my car and I was still within 10 days and the lady near about laughed at me on my situation from a job loss. Please get your car loan with someone else.

I do not recommend Ally Bank.

My auto loan has been paid off, but I still cannot get the correct lien release. I have called multiple times, sent all the requested information, and each time I am told to wait another 7–10 business days. They even sent me incorrect documents, which delayed the process even more.

Because of this, I have been unable to complete my vehicle title paperwork. This has been extremely frustrating and has caused unnecessary stress.

This bank did the exact same thing to me. I asked to close my account, and they mailed me a check for the balance. I thought it was over, but I then received a letter saying they credited the money back into the account.
I called to transfer the funds to my other bank and close the account for good. They promised it was done that day. A week later, I called back only to be told the transfer is blocked due to "account restrictions." It's a never-ending loop. I just want my money released and this account closed permanently!

Do not ever use Ally Bank. I’ll spare you all the details of the run around they gave me and how they left me in the dark while they sent a 30k cashiers check of someone else’s money to my house. Making it look like I set up a scam and nearly getting me sued and arrested. All because I chose to go with a slightly less interest rate. Ally Bank almost ruined my life and then lied and tried to hide everything. This is the worst “bank” event that ever has happened to me and most likely ever will.