AGA Reviews 

2,500
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 453 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional staff and efficient installation teams for making the entire setup process smooth, careful, and pleasant. People are also delighted with the exceptional quality of their new cookers and the friendly guidance provided throughout the purchase. However, some people mentioned that delivery dates were occasionally delayed or rescheduled unexpectedly at short notice. Some reviewers were not happy with unexpected component issues or experienced difficulties when trying to obtain support for necessary repairs. A few consumers also noted instances where communication regarding scheduling could have been handled much better.

What people talk about most

Staff

Customers consistently note positive experiences with staff, praising the helpful sales advice and... See more

Product

Reviewers highlight positive aspects of product quality, describing their new cookers as well made and... See more

Service

Consumers find service to be positive, highlighting efficient installations, helpful advice, and professional... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting punctual arrivals and helpful... See more

Customer service

Customers had positive experiences with customer service, noting that support teams are professional,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very helpful sales advice at the AGA Shop in Kendal. Ordering was assisted to a high standard by the Kendal Team. A very supportive response when I had to postpone installation due to illness. The in... See more

Company replied

Rated 5 out of 5 stars

Aga rescheduled deliver twice at short notice which was a bit disappointing. However, on the third occasion, Zen who was going to install our Aga called to say he could come a day earlier. He and Skip... See more

Company replied

Rated 5 out of 5 stars

Lak and Mark did a fantastic job in fitting my rangemaster. They were courteous and knowledgeable making everyone feel relaxed after what has been a stressful period. They arrived prompt and made ever... See more

Company replied

Rated 5 out of 5 stars

Our delivery and installation experience went very smoothly. Skip and Zen were friendly, organised and professional. It was reassuring to see how experienced they were as a team, manoeuvring the AGA... See more

Company replied


Company details

  1. Kitchen Supply Store

Information provided by various external sources

AGA aims to make life good through thoughtful design using honest, hardworking materials to create relevant, distinctive products that stand the test of time. For almost a century, AGA has been bringing life to the kitchen. We understand the importance of home, family, friends and good food and we know that our homes have to work harder than ever before. It's why we've created an AGA cooker for every stage of life. From first homes to forever homes, there's an AGA for every cook and every kitchen. AGA is – and always has been – progressively modern with traditional values.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

3K reviews

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4.3

All reviews

(2,500)

420 reviews in the last 12 months

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Rated 5 out of 5 stars

We had an our new over delivered today…

We had an our new over delivered today by Lak and Mark.

The run up to delivery was very informative and the 2 lads on delivery was very helpful and polite

Explaining how the over works and sharing various information was a nice touch.

Cracking service

June 29, 2026
Unprompted review
AGA logo

Reply from AGA

Good afternoon Lee,

We're delighted to hear that the delivery of your new oven was informative and that our team was helpful and polite. It's great to know that the explanation of how the oven works was a nice touch. Thank you for your positive feedback!

Warm regards,
The AGA Rangemaster Team

Rated 5 out of 5 stars

Great delivery

Great delivery. They guys were completely self sufficient and even put our old oven in the garage for us. All in the middle of a massive heat wave. They took us though the main functions of the oven too. Great service.

June 25, 2026
Unprompted review
AGA logo

Reply from AGA

Dear Rob,

We're delighted to hear that the delivery was great and that the team was so helpful, even during the heatwave. It's wonderful to know they assisted with your old oven and explained the new one's functions. Thank you for your positive feedback!

Best wishes,
The AGA Rangemaster Team

Rated 5 out of 5 stars

Great customer service from beginning to end

Great communication, got a call on the day of delivery giving me a time. Skip and Zen turned up, asked me where it was going, just said no problem and were done in a few minutes and there I was dreading things were going to go wrong. It’s been a great experience right from choosing the cooker, to having a demo and finally delivery.

June 26, 2026
Unprompted review
AGA logo

Reply from AGA

Dear Andy,

We're so pleased to hear you had such a great experience, from choosing your cooker to the final delivery. It's wonderful that our team provided excellent communication and efficient service. Thank you for sharing your positive feedback!

Best regards,
The AGA Rangemaster Team

Rated 5 out of 5 stars

5 star review for Lak and Mark

Received my long awaited Aga today, Mark and Lak were fantastic from start to finish. Highly recommend, ultra careful with my new limestone floor and Lak took his time to go through how to operate…all in 33c heat. Many thanks both

June 26, 2026
Unprompted review
AGA logo

Reply from AGA

Hi Richard,

Thank you so much for taking the time to leave such a positive review.

We will ensure Mark and Lak hear your feedback, as we are sure they will be pleased!

Best wishes,

AGA Rangemaster

Rated 5 out of 5 stars

I love my Aga

Fabulous service from the two marvellous delivery guys who were pleasant, efficient and very instructive - thank you Aga team 👍

June 24, 2026
AGA logo

Reply from AGA

Good afternoon Cath,

Thank you so much for your review!

We will be sure to pass on your feedback to our delivery team 😊

Best wishes,

AGA Rangemaster

Rated 5 out of 5 stars

Extremely professional

Great service from start to finish

June 23, 2026
AGA logo

Reply from AGA

Dear Myra,

Thank you for your kind words and feedback.
We are happy to hear that you are pleased with our services.
Wishing you a great rest of your week ahead.

Warm regards,
The AGA Rangemaster Team

Rated 5 out of 5 stars

Excellent after sales service by Alex

This is my second review as I wanted to give a special mention to Alex for her wonderful after sales service.
Alex was very keen to check in with us to ensure we were happy with everything. Of course we were. Thank you Alex, you are an asset to the Aga Team.
Best wishes
Nick & Lynne Collier

June 19, 2026
Unprompted review
AGA logo

Reply from AGA

Good afternoon Nick and Lynne,

Thank you so much for your review.

We are so pleased to read your lovely feedback!

Thank you again,

AGA Rangemaster

Rated 5 out of 5 stars

Excellent service at point of sale.

Excellent service at point of sale.
Kept informed of delivery dates and good up to date timing information on date of delivery.

June 19, 2026
AGA logo

Reply from AGA

Good afternoon Stephen,

Thank you so much for taking the time to leave such a positive review!

Warm regards,

AGA Rangemaster

Rated 5 out of 5 stars

Highly recommend Aga Cirencester

The team at Aga Cirencester have been fantastic! They are very knowledgeable about the products and made everything a breeze from ordering to delivery…Nothing has been a problem… I also attended a demonstration with Amy, Debbie and Maxine… I highly recommended this, particularly to any new Aga users! It was great to see how easy and stress free Aga cooking can be! And getting to sample some great food was nice too!
Thanks ladies for making our Aga experience a great one!

June 19, 2026
Unprompted review
AGA logo

Reply from AGA

Good afternoon J,

Thank you so much for your positive review and for the lovely feedback regarding the AGA Cirencester team.

We are so pleased to read about the experience you have had and we will be sure this review is shared!

Thank you again,

AGA Rangemaster

Rated 5 out of 5 stars

This was the perfect experience

This was the perfect experience. Philly and Johnny were extremely impressive in giving the best customer service. Everything went like clockwork and they were really kind in explaining everything. Thank you so much.

June 18, 2026
Unprompted review
AGA logo

Reply from AGA

Hi Elizabeth,
We are so glad to hear you had such a positive experience. We truly appreciate your kind words and excellent feedback. Thank you!

Warm wishes,
AGA Rangemaster

Rated 5 out of 5 stars

Andy and Steve did a wonderful job of…

Andy and Steve did a wonderful job of installing the Aga. I couldn’t ask for better service

June 17, 2026
Unprompted review
AGA logo

Reply from AGA

Good morning,
We're so glad to hear you had such a wonderful installation experience! Thank you for your feedback!

Warm wishes,
AGA Rangemaster

Rated 5 out of 5 stars

Replacement Aga Plate

What a brilliant service again we received from Aga support and Lak /Mark
After our installation of our new Aga a small couple of scratches were found on the top.
I emailed Aga and they were so apologetic. They got it all sorted quickly and a new one was ordered.Alex in customer service was brilliant in keeping me informed of delivery date and times.
Lak and Mark attended again and re fitted the to within an hr
100 % recommend great service
Thank you

June 11, 2026
Unprompted review
AGA logo

Reply from AGA

Hi Joanne,
We are so pleased to hear about your positive experience with our service and team. We appreciate you taking the time to share your kind words. Thank you for your recommendation.

Warm wishes,
AGA Rangemaster

Rated 5 out of 5 stars

Lak and Mark 5 stars

Lak and Mark did a great job delivering our new Aga and explaining how it works. They navigated narrow hallways with no fuss and were extremely friendly. Thank you very much!

June 17, 2026
Unprompted review
AGA logo

Reply from AGA

Hi George,
We are so pleased to hear our team did a great job with your delivery and explanation. We appreciate your kind words!

Warm wishes,
AGA Rangemaster

Rated 5 out of 5 stars

AGA badge replacement

Following some information gatheringand diagnosis, the customer service team arrived at the solution and dispatched the necessary replacement part. V happy!

June 15, 2026
Unprompted review
AGA logo

Reply from AGA

Good morning,
We're so happy to hear our team provided a solution and dispatched the part. Thank you for your wonderful feedback!

Warm wishes,
AGA Rangemaster

Rated 5 out of 5 stars

good service

It all turned out as it should after a few telephone calls, emails and photos. Nice people to deal with on the phone and acceptable level of warranty service.

June 11, 2026
AGA logo

Reply from AGA

Good morning,
We are so glad to hear that everything turned out well and that our team provided good service. Thank you for your kind words.

Warm wishes,
AGA Rangemaster

Rated 5 out of 5 stars

Fantastic customer service!

Speedy response to emails and I was sent a replacement badge very quickly once my Aga details had been confirmed. Overall great customer service!

June 9, 2026
AGA logo

Reply from AGA

Good morning,
We're happy to hear you had a great experience with our customer service and speedy replacement! We appreciate your positive feedback.

Warm wishes,
AGA Rangemaster

Rated 5 out of 5 stars

Aga 60 installation with Lak and Mark

Lak and Mark were exceptional in their compentence and in all aspects of the delivery and installation of our Aga 60. I could not wish for better service. Thank you to both of you and also Suzie at the Aga shop.
Customer service has been wonderful.

June 10, 2026
Unprompted review
AGA logo

Reply from AGA

Good morning,
We are so pleased to hear about your excellent experience with our team and the installation of your Aga 60. We appreciate your kind words.

Warm wishes
AGA Rangemaster

Rated 5 out of 5 stars

Lack & Mark were excellent

Lack & Mark were excellent, respectful, efficient and respected our property. They kept us informed about the progress of the installation and communicated well. They were clean and tidy. Although the cooker construction was delayed, Aga kept us informed with respect to progress and the reasons as to why the delay happened. Overall, a good experience. We would recommend them.

June 10, 2026
Unprompted review
AGA logo

Reply from AGA

Hi Craig,
We are so pleased to hear about your positive experience with our team! It's wonderful that they were efficient and kept you informed. We appreciate your recommendation.

Warm wishes
AGA Rangemaster

Rated 3 out of 5 stars

If I was rating the service from Lak…

If I was rating the service from Lak and Simon, who came to replace and install our Rangemaster dishwasher I’d be giving 5 stars. They were really helpful and also helped explain some functionality on our Rangemaster oven that we didn’t even know we had! Also, customer service have been very helpful too but as we’ve had a number of issues with the dishwasher since purchase had to go with 3 stars overall.

June 5, 2026
Unprompted review
AGA logo

Reply from AGA

Hi Laura,
We appreciate you sharing your feedback. We are pleased to hear about the excellent service from our team members and customer service. We are sorry to learn about the ongoing dishwasher issues and want to ensure your complete satisfaction. We are committed to improving your experience.

To allow me to review your case further, I will require some additional details: name, address, telephone number and serial number of your appliance. If you can include your previous correspondence and repair references, that would be really helpful.

tpsupport@agarangemaster.co.uk

Warm wishes
AGA Rangemaster

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