Helpful email reminder I have meds left on perscription. Took order on phone. Quick postage by royal mail so no flaffing around with idiot delivery drivers. Nice people to chat to on phone certainly n... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I always shop at Viovet for all my cat food, as they are an excellent company to do business with. The staff are super friendly, reliable, and I always know that my deliveries will arrive within 2 day... See more
Company replied
First time we ever had to buy medication this way and download a prescription but it all went really smoothly and received the medication really promptly so will continue to use Viovets. Thank you .
Company replied
Ultra quick delivery. Items exactly as described. My only issue was the website was a bit difficult to order on wasn’t responding very well but got there on the end.
Company replied
Company details
Written by the company
VioVet Ltd offers a variety of pet and horse supplies, including prescription and non-prescription medications, food, toys and equipment. We stock many of the leading market brands, as well as our own-branded products and supplements. This is all offered at considerable savings to the customer who can expect to receive excellent value for money and an efficient, professional service whenever they contact us. Our consistent levels of service have contributed to us being ranked among the top retailers of pet food and medication in the UK by Trustpilot.co.uk and featuring various times in the Telegraph and Guardian newspapers for our success.
VioVet Ltd's Details
Written by the company
- Tel: 01234 907860
- Mon-Fri 9am-5pm
- FREE delivery available from £35
- Exclusions apply, see www.viovet.co.uk/p122/Delivery_Information/pages.html for more information
Contact info
1a Progress Park, MK42 9XE, Bedfordshire, United Kingdom
- 01234 907860
- support@viovet.co.uk
- www.viovet.co.uk
4.7
Excellent
123K reviews
Asks customers to review
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Very good experience
Very good experience.
Goods were as described and in perfect condition.
Goods arrived on day specified.
July 20, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
As always
As always, staff very helpful. Part of my order was on backorder, so a phone call made, a substitute made, order en route in couple of days. Excellent service
July 20, 2026
Reply from VioVet
We're delighted to hear that our staff was very helpful and that we were able to quickly arrange a substitute for your backordered item, getting your order to you promptly. Thank you for recognizing our excellent service!
Many Thanks, VioVet.
Still waiting for the 3rd bag
July 13, 2026
Reply from VioVet
Thank you for your trust pilot review. We will look into this and contact you directly.
We appreciate your feedback.
Many Thanks.
Reply from VioVet
We are delighted to hear you experienced very quick and efficient service. We appreciate your positive feedback and are pleased with your satisfaction. We value your feedback.
Many Thanks, VioVet.
Great service received my item fast and…
Great service received my item fast and efficient
July 20, 2026
Reply from VioVet
We appreciate your positive feedback. We are delighted to hear that you experienced great service and that your item arrived quickly and efficiently. We truly value your feedback.
Many Thanks, VioVet.
Reply from VioVet
We appreciate your continued positive feedback. We are delighted to hear that you consistently receive first-class service from us. We truly value your feedback.
Many Thanks, VioVet.
Excellent product speedily delivered
July 20, 2026
Reply from VioVet
We appreciate your positive feedback. We are pleased to hear that you are satisfied with our excellent product and speedy delivery. We truly value your feedback.
Many Thanks, VioVet.
Only delivered part of order
Only delivered part of order. Contacted company immediately and sent request for completion of order, as requested by them, photos, etc. However, no confirmation of receipt of email or any indication of actions to be taken.
July 20, 2026
Reply from VioVet
Good Afternoon
Thank you for your trust pilot review. We apologize to hear that you have only received part of your order. We have looked into this and we can see this has been logged however the notes show we are awaiting photos. There are no emails in our support inbox linked to the registered email address on your order.
Please email these to - support@viovet.co.uk.
We appreciate your feedback and we do Hope to value your custom again soon.
Many Thanks.
Reply from VioVet
We appreciate your positive feedback. We are delighted to hear that you found our prices great, our delivery quick, and that your order was well-packed. We truly value your feedback.
Many Thanks, VioVet.
Excellent service
Ordered at 11.00 am and the food was delivered before 11.00 am the next day. I’m very happy with the service I have received from Viovet over the last few years.
July 20, 2026
Reply from VioVet
We are so happy to hear about your positive experience and that your order arrived so quickly! We truly appreciate your continued loyalty over the years. Thank you for sharing your kind words.
Many Thanks, VioVet.
Magda
On website inf the delivery on next day 3 days waiting still not deliver poor prefer to cancel order
July 20, 2026
Reply from VioVet
Good Afternoon
Thank you for your trust pilot review. We are sorry to hear you have not yet received your order. We have looked at this and it looks like DPD have marked this as undeliverable and a return to us has been initiated. We work closely with our third party couriers to ensure all of our customers receive a safe, efficient, accurate and an undamaged order.
A member of our management team will contact you directly VIA the registered email address on your order to assist you further.
We appreciate your feedback and we do Hope to value your custom again soon.
Many Thanks.
Reply from VioVet
We appreciate your positive feedback. We are delighted to hear that your orders are always on time, well-packed, and delivered safely. We truly value your feedback.
Many Thanks, VioVet.
Delivery was quick and product worked
Delivery was quick and product worked, i was pleased with the result 😀
July 13, 2026
Reply from VioVet
We're delighted to hear that your delivery was quick and that you were pleased with the product's performance. Thank you for your positive feedback! We value your feedback.
Many Thanks, VioVet.
Great price for purchases made.
Great price for purchases made.
Order very quickly dealt with and sent out.
Unfortunately was not a smooth delivery from DPD
July 20, 2026
Reply from VioVet
We're delighted to hear that you found our prices great and that your order was processed and dispatched quickly. We're sorry to hear that your delivery experience with DPD was not smooth. We appreciate your feedback.
Many Thanks, VioVet.
Everything ran smoothly
July 20, 2026
Reply from VioVet
Good Afternoon
Thank you for your positive trust pilot review. We are pleased to know that you have received a smooth service from us here at VioVet. We aim to provide all of our customers with the best service possible. We appreciate your positive feedback and we will look forward to your next order.
Many Thanks.
The cream arrived well packaged and on…
The cream arrived well packaged and on time. The whole experience was good value for money.
July 20, 2026
Reply from VioVet
We're delighted to hear that your cream arrived well-packaged and on time, and that you found the overall experience to be good value for money. We truly appreciate your positive feedback!
Many Thanks, VioVet.
Let down by this company yet again!
Let down by this company yet again so I will no longer be using them.
Took my order & the system showed they had the item in stock, then 3 days later i received an email to say the stock would arrive in a few weeks!
Here’s the thing, if someone orders specialised animal feed, they usually order it because it was supposed to be in stock!
Totally gone downhill. Will stick to Hyperdrug where they fulfill your orders in the time specified!
July 23, 2026
Unprompted review
Reply from VioVet
Thank you for your feedback. We are truly sorry to hear of your disappointment and that we have let you down. We understand how frustrating it is when an item you need urgently is not immediately available, especially for specialized animal feed. We sincerely apologize for the delay and for the inconvenience this has caused. We appreciate your feedback, in order for us to fully look into this and to resolve this for you, can you please confirm your order number.
Many Thanks, VioVet.
Great price and super fast delivery
Great price and super fast delivery. Thank you so much! Excellent service from start to finish. I would definitely recommend this seller.
July 20, 2026
Reply from VioVet
We're delighted to hear you experienced excellent service from start to finish, and appreciate the great price and super fast delivery. Thank you for your recommendation!
Many Thanks, VioVet.
Reply from VioVet
We look forward to your next order.
Many Thanks, VioVet.
Reply from VioVet
We look forward to your next order.
Many Thanks, VioVet.
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