Quick delivery, well packaged and had GOODIES too, which were perfect for my older dogs joints. Also, he is enjoying his good more, which is giving him a longer, quality life. Reasonably price for a... See more
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Review summary
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Great price on all of the items we needed. Website was easy to navigate and find what we wanted. Free delivery which didn't take too long, and products arrived intact and in top condition (which hasn'... See more
such excellent service and they stock so many different things. Local shops have very little choice of varieties of cat food, One of my cats is very fussy indeed, and can only buy his favourite op... See more
Excellent and speedy service. My usual supplier of Royal Canin dried food constantly had ‘issues’ with supply etc. I tried to stick with them but finally gave up. I then found Petshop which were abl... See more
Company details
About Petshop.co.uk
Written by the company
The Largest UK Independent Online Pet Shop 🐾 Family-Run Since 2010
PetShop.co.uk is the UK's largest independent online pet retailer, supplying pet food and pet supplies for dogs, cats, small animals, birds, and more!
Founded in 2010 and family-run from our warehouse in Stratford-upon-Avon, Warwickshire, we stock over 10,000 products from all major brands, including Royal Canin, Hills, James Wellbeloved, Pro Plan, Harringtons, Lily's Kitchen, Burns, Applaws and Forthglade, alongside toys, bedding, healthcare and accessories.
Why Choose PetShop.co.uk?
- Huge Range – Over 10,000 products across all major pet food brands, all in one place.
- Bottomless Bowl – The UK's first pet food subscription. Save on every repeat order, get a reminder email 5 days before dispatch, and amend, pause or cancel any time. No contracts.
- Fast, Reliable Delivery – Orders are picked and packed by our in-house team, with fast delivery across the UK and free shipping on orders over £59.99.
- Run by Pet Owners – As pet owners ourselves, we understand that reliability matters when it's your pet's food – it's why customers have trusted us with their regular orders for over fifteen years.
- Part of the Pack – We go live on TikTok and love seeing our happy customers (and their pets!) over on our socials – come and say hello!
Questions about an order or review? Contact our customer service team at bark@petshop.co.uk and we'll be happy to help.
Contact info
Unit A5 Precision House, 100 Masons Road, CV37 9BY, Stratford Upon Avon, United Kingdom
- 01789205095
- bark@petshop.co.uk
- petshop.co.uk
4.5
Excellent
13K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 40% of negative reviews
Typically replies within 2 weeks
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Was able to track parcels and expected…
Was able to track parcels and expected time slot.
September 1, 2026
Great prices and very easy to adjust…
Great prices and very easy to adjust delivery times on subscription and very quick delivery.
September 3, 2026
Very easy to order
Very easy to order, get a reminder when my delivery is due with an option to change the dates.
September 3, 2026
Great customer service
Every delivery is prompt with no hassle and any interaction I'vr had has been helpful and efficient
September 3, 2026
Great company
I like that the order is a repeat order and I don’t get loads of emails from the company
September 3, 2026
I tried calling to delay order but…
I tried calling to delay order but after 20 minutes on hold I gave up and sent an email to delay the order, I then received an email advising order placed so I sent a further email to delay the order, THEN I received an email advising my order was on its way!!! I tried calling again to an answer phone messaging saying it was not taking calls and was concentrating on customers emails !!! So I emailed again!!!! The following day I called again to the same message!!! By this time the order had been dispatched so I refused order when it arrived!!!! Customer service not great!!!!!
September 3, 2026
A wonderful company with happy helpful…
A wonderful company with happy helpful people running it.The price is good and I would suggest vet owners should try them out
September 3, 2026
Consistently excellent service.
Consistently excellent service.
Impressive savings.
August 27, 2026
Unprompted review
Humans answer the phone
Humans answer the phone. You sort problems and you deliver on time. Unusual in the modern world and keep up the good work.
September 2, 2026
Small business that goes that extra mile ❤️
Excellent customer service, a small business that goes extra mile, easy to pause or amend delivery dates, discounts for repeat orders.
September 1, 2026
Unprompted review
Petshop offer a great flexible service…
Petshop offer a great flexible service at the right price and make it easy to notify changes as needs change. Highly recommended.
September 1, 2026
Prompt ,fuss-free and professional ..
September 1, 2026
I am always changing my delivery date…
I am always changing my delivery date brcausemy maltipoo is fussy and often slows her eating patterns but I just let them know my new date and it’s never a problem
September 2, 2026
Repeating order - pre delivery message
Order delivered right to my door.
I was kept informed of my repeating order due for delivery 5days before it would be executed allowing me to amend the order if necessary. This is really helpful as i can fine tune my repeat frequency.
September 2, 2026
We are delighted to be one of your…
We are delighted to be one of your customers. Your delivery of our dogs food is always prompt and delivered safely.
Many thanks for your great service.
September 2, 2026
I have still not received my delivery
I have still not received my delivery. Should have been delivered on the 1st September. I have contacted both yourselves and DHL who are useless.
I haven’t even had any communication response from my email I sent to you two days ago.
Mike Peters
August 31, 2026
Great site
Great site, probably cheaper than the manufacturers own in some cases. Shame they use one of the worst carriers who can't follow simple instructions.
August 21, 2026
Unprompted review
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