TIGERSECU Reviews 

Over the years that I have been using their DVR camera system there were times that things went haywire. At times I was so frustrated that I wanted to try something else, but, May was always there for me and helped or walked me thru to resolve the issue. Latest problem caused me to uninstall everything and start over but she took it step by step and everything was resolved. One major problem we figured out was the VPN was denying me to remote view on Android. Reinstalling pro was much easier with the installation manual. Thank you May for everything and your patience and understanding every time.

Company tech support is great. I emailed for instructions and they get back to me very quickly.

I spoke with Ian, and he walked me through the set up because I am 75 years old and somewhat digitally challenged. THANKS IAN!

I had been delaying my purchase of additional 5MP POE cameras to expand my system until I was ready for the installation. When I searched online, it appeared that none were available. In spite of reaching out after hours on the weekend, I received a quick response,verified that they had inventory, and had my cameras on order the next day. Very prompt customer service.

I needed to reset my box to factory defaults as the person who set it up is no longer around and nobody else knows anything about it. They got me fixed right up.

After needing to change my 2013 electrical box, had much difficulty resetting iphones. Called Tigersecu and got excellent customer service!! Rep Ian understood my issue and got right to a resolution, walking me through to total success!! And in addition was able to answer a different question for an unrelated issue!! Thank you Ian!! Best customer service I’ve had with a company!! Great product and You’re the best!!

Great tech help. Quick

Our system needed a password reset after a power failure. Our tech, Ian, helped us quickly. He was patient with us old folks and acted in a professional and understanding manner!

This company rocks!

My Dvr was not recording. I called and spoke with LAN. She was very courteous, respectful and knowledgeable, and she resolved my problem. I would like to thank Lan and Tiger secure.

Help was great. 😊 and the personal very nice. Good product so far thanks

I recently purchased a Security Cam DVR. I had zoom issues with some of the cameras. Ian trouble shooted the DVR and resolved the issues!

Great customer service every time I have an issue I called and they always attempt to my issue

They were very supportive. We were not able to get mine fixed and it was under warranty. So they sent me a new one Thanks

I purchased my DVR over 4 years ago... and after neglecting the system for a while, completely blanked out on the password. I was able to work through the chat support to get a quick and efficient resolution. No frills, no time wasted, just prompt service.

The support agent understood the exact issue and was able to resolve the issue extremely quick. Very impressed with the agent's knowledge and his ability to work me through the corrective procedure.

One of the best technical support issues I've encountered.

After years of flawless use, I recently had a sudden loss of some of my security cameras. I immediately contacted TIGERSECU for help and was pleased to receive a fast reply email letting me know a ticket was opened and I would be contacted after the weekend as soon as they opened. Meanwhile, the support agent, May, included some troubleshooting advice and a link to their Website with more information. With all that helpful information, I was able to figure out what went wrong and am now back up and running again. I highly recommend TIGERSECU. They stand behind their products and their customers.

We recently had a new DVR installed and were having connection issues. I emailed Tigersecu after hours and was pleasantly surprised to get an immediate response from Ian. He gave me some great advice and I was quickly able to get the DVR back online. Amazing customer service. A big thanks goes to Ian.

This company continues to amaze me with thei customer service. Whether shopping for equipment or supporting the product after purchase, they are always quick to answer questions, provide detailed instruction or offer solutions.
I've bought both cameras and a DVR for my security system. With the camera, they offered assistance in helping to pick out the right model for my system as well as the post installation support to get it running.
With the DVR, any issues or questions have been met with quick answers or troubleshooting help. I love the fact this company backs up their products and provides customer service where the focus is on the customer experience.
I'll continue to buy and support this company as it is rare in today's world.

There was an issue with the DVR that I bought through Amazon. The service person was spectacular, she is very knowledgeable.
I could not be more pleased with the service that I received.

I had an issue with my Tiger DVR. Ian was able to help me solve the issue quickly. He also then proceeded to answer numerous questions I had and walked me through everything step by step. I’ve had the tiger DVR for a few years now and always felt there were downfalls to the system/product. Little did I know, I just needed Ian’s help to show me its full potential. Thank you Ian!