TIGERSECU Reviews 

The response was quick

The Customer Service is excellent. After calling as they walk me through it setting up the DVR and cameras, they followed up with additional text to ensure everything was working or if I needed any other assistance. I definitely would recommend this company due to their customer service and follow up.

Responsive and accurate customer support to a question. Answers and assistance immediately to numerous emails regarding a DVR funtional issue.
Can't recommend more.

I needed assistance to get the dvr set up on my computer. Ian was a great associate in helping me get it all connected. I am so pleased and highly recommend this company. And there service help.

I’ve had numerous recorders, never really knowing what to buy, kind of a gamble really, in the past. I was both surprised and pleased with my Tigerseu recorder, and the after sales support. It’s really no good just having one without support. When I have a problem and question, I’m treated with respect and not feel like an idiot, (like another company I won’t name) you guys have my business and I thank you.

Tigersecu customer service is top notch! Easy to contact, making trouble shooting seamlessly.

Customer Service contacted me in a reasonable amount of time. They were knowledgeable and easy to deal with. The recommended solution worked perfectly. Problem solved.

I purchased some Tigersecu cameras a while back and originally used them with a different DVR recorder. In 2022, I purchased a Tigersecu DVR, and recently I finally set everything up, including remote viewing on my phone. Tigersecu sent the setup instructions by text, and — whoa — the connection process was surprisingly easy. Even better, I’m definitely not a tech person, so that says a lot!

I’m now getting ready to purchase a 16-channel DVR for another location. Great products, easy setup, and a smooth experience overall. I’ll definitely be buying more equipment as time goes on. You’ve gained a future — and loyal — customer.

Very good customer service very helpful

Customer service responded in less than one hour. He gave me the steps to follow. Solve my problem back up and running everything is perfect thank you.

The following review concerns a TigerSecur DVR purchased in July of 2025 and a company rep named May.

The above DVR replaced a similar unit from a different manufacturer. In late April 2026, the 2 monitors attached to the system went dark. After completing the usual checks and tests on my own and not being able to resolve the problem, I emailed TigerSecu Customer Service on Thu 30 Apr at 3:22 PM EDT.

While I purchased this product based on good reviews and my own positive research, I had no previous experience with their customer support. Nevertheless, I was hopeful I’d hear back at least by the following week. To my surprise, 30 minutes later, at 3:52 PM EDT, May responded to my request for help.

And, this was not an automated response, but one that thanked me for the detailed troubleshooting steps I had completed and asking for specific information about my system. We had three additional exchanges, all on Fri 1 May. The net result was my receipt, via email, of a pre-paid FedEx label to return my system (under warranty) to the TigerSecur location in CA for replacement.

May is to be commended, not only for the prompt response, but also for her knowledge of the product and her ability to help me navigate the steps necessary to resolve the issue. No doubt this is a top-down culture that TigerSecur has fostered within their organization. Their level of customer service should be emulated by all.

THANK YOU !!

We have purchased several of these DVR‘s for our business as well as Home. Every single one of them has broken within a year requiring replacement of hard drives or complete replacement of the entire system. They are very unreliable and even though you are getting a better price point than some of the higher quality ones there’s a reason why you are paying less. We have started dumping all of our DVRs from this company and switching over to another brand and do not recommend this brand to anyone that is interested in being able to have a system perform properly and be reliable.

once again today excellent service response in 25 mins no other company has this level of service. I recommend them 100%

We purchased our DVR and had trouble setting it up. I called and immediately was able to get help. A year later my cameras went out and I called and they suggested a new power cord, I replaced it and cameras worked again. They also advised how to connect to my phone. Strongest customer support team!

Trouble shooting my problem was handled with speed and accuracy. I updated an old system and 4 old cameras were not good enough for the new system. Ordered 4 new cameras my set up never worked better. Looking to add 2 more cameras.

Experience knowledgeable courtesy.
May made sure everything work properly. She followed with texting. Highly recommended.

Customer service was great. I believe her name was May. She was excellent.

Very quick response. Helpful and positive.

Good product and good support . Resolved my issues without any headaches! Thanks

The young lady l spoke with was very knowledgeable, nice and polite.