vidaXL Reviews 

I think this company is trolling their customers to the max by shipping furnutures without labelling their parts with a number shown on the instructions. Bought two furnutures and both of them were unlabelled which is driving me nuts.
Quality is also lame.

Don't buy anything from this Company!!!
It's a RIP OFF!!!

Ordered four articles which came very fast. The quality tho was absolutely horrible. Four raised beds out of painted sheet metal. The problem: a thin plastic protective film that was impossible to take off. I double checked with them, it should come off. So I used the guarantee and wanted to return it. After their outrageous idea to give me like 10% of the money back they send me two new beds while ignoring the other two. They had the same problem and were also massively deformed. So I tried to contact them again. After I threatened them multiple times with a PayPal complaint and send them the applicable law information they finally agreed to take all four back after 3 months of arguing and AI answers. I send all four packages to them over two weeks ago and never got an answer so I contacted PayPal, hopefully I get my money back asap. Don’t order anything there. The quality is horrible and the customer support is a nightmare.

This was the worst shopping experience in my entire life. The stuff i ordered came damaged, the return was bad and i didn't get my money back after 3 months + i need to pay the return. Im never ever going to shop here again!!! Please also for everyone- SAVE YOUR TIME, MONEY and NERVES!

All good! Very nice material and design.

It qualifies as a scam.
an item was sent to me, but of horrible quality. the images on the website are misleading. they have no customer service. stay far away!

Reply:
"Thank you for your feedback. We are sorry to hear that you are not satisfied with the quality of the item.
Quality is very important to us, and we sincerely regret that your expectations were not met in this case. We take your feedback very seriously and use it to continuously review and improve our products and quality control procedures."

can you please just take it back? send me a return label! I dont want to have to throw away a new product. Maybe someone else can use it somehow.

"To investigate this matter further, we kindly ask you to provide us with some photos showing the defects or damages you have noticed on the item."

To create the review, I added my order number. So you know which order it is concerning. I had a lengthy email conversation with your customer service robot and provided enough photos. If you are interested in the problem, just review it and send me an actual answer!

... one week later: of course nothing followed, I am still left with a heap of trash and received no customer service by an actual person.

I bought sliding door (set) in Juni. Unfortunately it is impossible to assemble this product in accordance with the delivered manual.
I wrote many times to customer service exactly what the problem is, I sent photos and videos showing the problem.
Their answers were looking like they never looked into detailed info I have sent. They didn't meet the maximal answers time. On the end, after over 1 month, I am left with a not properly manufactured product and without answer. It cause additional problems during my renovation ( delays, etc.)

Bestellnummer: 0049010931818 from 20 Juni 2026

After some backs and forwards to solve my issue, the support service was perfect.

The postbox is amazing and adds such a bright and beautiful touch to our home. Everyone who sees it asks where we got it from — it has truly become a highlight and a lovely feature that gets a lot of attention.

There was a small issue during shipping, but the team handled it proactively and resolved it quickly. I really appreciate their excellent customer service and commitment to making sure everything was taken care of.

I would definitely recommend this postbox to others!

Installation manual is not clear at all, and the product was not suitable for our house to be installed, it is not possible to return and get refund.

Quick and safe delivery. Quality of the item was not as expected. But the service is great. I am about to send the item back because it is not designed for outdoor use. Let‘s see how they will deal with this.

I placed an order, but the item didn't fit. To return it, I have to ship it to another country, even though it was originally dispatched from my own country. They don’t provide a return label, so I have to pay for international shipping out of my own pocket. The shipping cost is almost as much as the item itself. Terrible. This is the last time I'm ordering from this store

I ordered a Bestway pool on 2 June, but it was delivered damaged.

I reported the problem several times over the following days. After two weeks, I finally received an appointment from the forwarding company to collect the damaged pool. Unfortunately, no one showed up for the scheduled pickup.

It has been extremely difficult to get any response from VidaXL throughout this process.

Based on this experience, I will definitely not buy from VidaXL again.

The product is an absolute useless cr*p. I've requested a return cause it was impossibile via website but nobody is contacting me over a week now about this! Please come back to me ASAP

Everything was perfect from quality to delivery. We are very satisfied and we would highly recomend it.

So, an absolutely terrible experience. I won an auction 10 days ago, I have confirmation emails, I have bidding records, I have a picture of the product, I have EVERYTHING. Everything is visible on my user account. I’ve sent around 10 emails, I’ve been talking to around 10 different people (Airo, Nair, Neril — I honestly think they’re even making up names just so you give up on the purchase and they can avoid selling the item at the auction price because it wasn’t high enough!).

But no — I still cannot pay for the product I won. TERRIBLE COMPANY, TERRIBLE!

Fast delivery paid but product was late. They never returned money for it or answered. Product was bad quality.

I am very disappointed with the customer service from vidaXL.

For almost three weeks now, I have been trying to obtain a simple manual. All required information has already been provided multiple times, yet the process keeps dragging on with repeated back-and-forth and no actual solution.

The whole experience feels unnecessarily complicated and inefficient for such a basic request. Instead of resolving the issue, I am constantly being redirected to different contact channels, which only delays things further.

This level of service is frustrating and not customer-oriented at all.

No Return Ticket. Dort buy at this Shop

Even after the feedback below, there is no solution.

Great help after I had some trouble with the order. Very kind and fast service