Would never again buy furniture from vidaXL. First of all because the packages and furniture pieces were very dirty and second of all because the instructions are hard to follow.
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See what reviewers are saying
I ordered an awning to shield my balcony from the sun for about EUR 70. The assembly was extremely complicated and required 2 people and 2 hours. After 3 days, the crank for operating the awning was b... See more
Company replied
We ordered three kitchen splash glass plates. The product arrived in time, and is of good quality. Unfortunately, screws were missing for one of the plates. We contacted VidaXL (the real seller... See more
Company replied
In the summer we bought an awning for the balcony (Klemmmarkise). Some time ago some parts broke down (not the manufacturer's fault). We contacted the company with a request to help us. We were extr... See more
Company replied
Company details
Written by the company
vidaXL ist ein internationaler Online-Händler, bei dem Sie alles finden, was Sie für Ihr Haus, Ihren Garten, Ihre Garage und Ihre Heimwerkerprojekte benötigen. Unser Konzept basiert darauf, eine breite Palette von Produkten anzubieten, die es den Menschen ermöglichen, „für weniger Geld zu leben“. Durch den Einsatz einfacher Kostensenkungslösungen, die die Qualität der Produkte nicht beeinträchtigen, können wir unsere Produkte für möglichst viele Menschen zugänglich machen. Alle Prozesse von der Produktentwicklung über den Einkauf, Marketing & Vertrieb, Logistik bis hin zum Kundenservice liegen in unseren Händen. Auf diese Weise behalten wir die volle Kontrolle über Funktionalität, Qualität und Kosten unserer Produkte.
Contact info
Netherlands
- webservice@vidaxl.at
- vidaxl.at
3.2
Average
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 48 hours
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Would never again buy furniture from…
Would never again buy furniture from vidaXL. First of all because the packages and furniture pieces were very dirty and second of all because the instructions are hard to follow.
August 18, 2026
Unprompted review
Reply from vidaXL
HI,
First of all, thank you for your review.
I'm sorry to hear that the product you purchased from us did not meet your expectations.
We would like to investigate your case further and offer you the best possible support. To do this, we need additional information about your order. We have requested this information via Trustpilot.
Have a nice day.
Customer Service,
vidaXL-Lucian
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⭐☆☆☆☆ (1 Star)
Ü⭐☆☆☆☆ (1 Star)
Based on my personal experience, I can only strongly advise people to think carefully before buying from vidaXL.
The product quality was already disappointing, but the main reason for this review is the customer service. I have rarely experienced such poor and, in my opinion, customer-unfriendly service. Instead of genuinely trying to resolve the issue, I felt that my complaint was dismissed and answered with generic template responses.
If you expect straightforward and helpful support when something goes wrong, I would recommend lowering your expectations. For me, the entire complaint and return process was frustrating and far from customer-oriented.
I will definitely never order from vidaXL again and can only recommend that potential customers do their research and read other customer reviews before making a purchase. There are many other retailers that provide far better customer service and handle complaints much more professionally.
Overall, this purchase was a major disappointment. Based on my personal experience, I cannot recommend vidaXL.
UPDATE
I am updating my review because, in fairness, a solution was ultimately found that was acceptable to both sides.
While I was initially very disappointed with how my complaint was handled, the communication improved over time and we were able to reach a fair agreement.
I still believe there is room for improvement regarding product quality and the initial handling of customer complaints. However, I also believe it is important to acknowledge when a company makes a genuine effort to resolve an issue.
For that reason, I have decided to update my review.
June 26, 2026
Unprompted review
Reply from vidaXL
Hello,
thank you for bringing this matter to our attention.
We fully understand that this situation was frustrating for you, and we would like to sincerely apologize once again for the inconvenience caused.
We are pleased that we were able to find a suitable solution together for this matter and hope that everything has now been resolved to your satisfaction.
Should you have any further questions or require additional assistance, please do not hesitate to contact us at feedback@vidaxl.at.
We remain at your disposal at any time and will be happy to assist you.
Thank you for your trust and understanding.
Kind regards,
Botond
Webcare Team
fair chance
Good communication and a fair chance for find a solution for both parties.
June 12, 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your positive feedback. We are pleased to hear that you appreciated the communication and the efforts made to find a fair solution. Your support is greatly appreciated.
Kind regards,
JC
vidaXL
I ordered an awning to shield my…
I ordered an awning to shield my balcony from the sun for about EUR 70. The assembly was extremely complicated and required 2 people and 2 hours. After 3 days, the crank for operating the awning was broken. I contacted customer support, who never replied.
May 13, 2026
Unprompted review
Reply from vidaXL
Hi,
First of all, thank you for your review.
I'm sorry to hear about your experience with the product you purchased. This certainly doesn't meet the quality standards we strive for in our products.
Unfortunately, I was unable to identify your order and did not receive the requested additional information.
If you still require our assistance or have any questions, please feel free to contact us at feedback@vidaxl.de.
Have a nice day.
Customer Service,
vidaXL - Lucian
DEFINITELY AVOID THIS WEBSITE AND THOSE AUCTIONS
On 11 April 2026, I participated in an auction for an item that was subject to bidding. After the bidding had closed, I received an official confirmation from your platform stating that I had won the auction. Immediately after receiving this confirmation, within a matter of seconds, the confirmation disappeared and the system displayed a different outcome – namely, that I had not won.
The same situation occurred on 12 April 2026 during an auction for garden gates, with the identical sequence of events.
Unlike the previous case, this time I immediately secured documentary evidence:
• A screenshot of your platform’s official confirmation stating that I had won the auction;
• A second screenshot showing the exact date and time when the first record was created, thereby unequivocally confirming its authenticity and chronological sequence.
RECOMMENDATION – DEFINITELY AVOID THIS WEBSITE AND THOSE AUCTIONS; THEY ARE THIEVES!
April 12, 2026
Unprompted review
Reply from vidaXL
Dear Customer,
After additional check, we can confirm that both your orders were delivered.
We hope that everything is settled.
Sincerely,
Mirela/vidaXL
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The only thing I did not enjoy in…
The only thing I did not enjoy in ordering from vidaXL was their choice of using DPD as their delivery service. DPD consistently does not deliver to the door despite people present at home but does deliver directly to a storage place where one has to pick up.
March 15, 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your feedback. We are glad that your overall experience was satisfactory, but we regret to hear about the inconvenience caused by the delivery service. We understand how frustrating this can be and appreciate you bringing it to our attention. Please feel free to contact us at feedback@vidaxl.at so we can assist you further.
Kind regards,
JC
VidaXL
I buyed 2 chairs and 4 tables very good…
I buyed 2 chairs and 4 tables very good quality .thanks 👍
November 30, 2025
Unprompted review
Reply from vidaXL
Hi,
first of all, thank you for taking the time to leave a review.
We are pleased to hear that you are satisfied with your order.
We wish you a pleasant day and look forward to hearing from you again.
Customer Service,
vidaXL-Lucian
Defect Products
Perfekt Marketing, defect Products, sent a return article as new!
May 19, 2025
Unprompted review
Reply from vidaXL
Dear Customer,
first of all, thank you for your review.
We appreciate all feedback – it's the only way we can understand and respond to our customers' needs.
We're sorry to hear that the product you received was faulty. I've also sent you an email.
We wish you a nice day and look forward to hearing from you.
Customer Service,
vidaXL-Lucian
Excellent after-sales service
We ordered three kitchen splash glass plates. The product arrived in time, and is of good quality.
Unfortunately, screws were missing for one of the plates. We contacted VidaXL (the real seller via the home24 Market), they answered in less than 24 hours and replaced the missing parts in less than a week time. Excellent after-sale service. Kudos for VidaXL!
December 19, 2024
Unprompted review
Reply from vidaXL
Dear Nebo,
Thank you for taking the time to leave feedback about your experience!
Your praise means the world to us. We are glad to hear that we are on the right track.
Looking forward to seeing you again soon.
Kind regards,
Deisy - vidaXL
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Worst customer service!
Worst customer service!! Had pieces missing and got wrong information and zero solutions offered by them. And the product itself appears to be super low quality. Don’t recommend.
December 6, 2024
Unprompted review
Reply from vidaXL
Dear customer Berger,
first of all, thank you very much for your review.
We welcome any feedback - it's the only way we can learn about our customers' wishes and respond to them.
I'm sorry to hear about your experience.
Unfortunately, I was unable to identify your order and did not receive the additional information requested.
I invite you to contact us at feedback@vidaxl.at.
We wish you a nice day and look forward to hearing from you.
Customer service,
vidaXL-Lucian
Reply from vidaXL
Dear Adam Adamson,
Thank you for taking the time to leave feedback about your experience!
We really appreciate your feedback and are glad that you’ve enjoyed your vidaXL experience.
Looking forward to seeing you again soon.
Best wishes,
Deisy - vidaXL
The fastest possible response to your request
In the summer we bought an awning for the balcony (Klemmmarkise). Some time ago some parts broke down (not the manufacturer's fault). We contacted the company with a request to help us. We were extremely surprised by the very quick response and solution to our problem. Within a week we received all the necessary parts.
For which we are very grateful.
And of course we confidently recommend this company.
October 7, 2024
Unprompted review
Reply from vidaXL
Dear Олег Капустин,
Thank you for the kind comment.
It's always gratifying to hear that we've made a positive impact on our customers.
We look forward to welcoming you back to vidaXL in the near future.
Best wishes,
Deisy - vidaXL
Everything was as advertised
Everything was as advertised, good prices and fast delivery. Thanks, would buy again
May 30, 2023
Unprompted review
Reply from vidaXL
Dear customer,
Thanks for leaving us such a wonderful review!
We are happy to hear that you are satisfied with the product and the delivery.
We look forward to catering to more of your needs in the future!
Kind regards,
Louise
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Easy an fast customer service
Complaint about a defective product was handled quickly and easily. The defect arose 14 months after purchase. Replacement parts were identified and reshipped quickly. 5/5*
January 20, 2023
Unprompted review
Reply from vidaXL
Dear Herbert,
Thank you very much for sharing your experience with us.
We will continue to make effort and do well to provide you with better experiences with us. We're here if you need anything!
Wish you a very pleasant day.
Kind regards,
Ollie – vidaXL Team
the table was damaged
November 11, 2022
Reply from vidaXL
Sehr geehrter Herr Pejic,
Zunächst einmal vielen Dank, dass Sie sich die Zeit genommen haben, unseren Service zu bewerten.
Es tut mir leid für die schlechte Erfahrung, die Sie gemacht haben.
Wir werden uns umgehend mit Ihnen in Verbindung setzen, um so schnell wie möglich eine zufriedenstellende Lösung für Ihr Problem zu finden.
Wir wünschen Ihnen einen schönen Tag!
vidaXL - Lucian
Es hat alles gut funktioniert.
September 6, 2022
Reply from vidaXL
Sehr geehrter Herr Gunter,
vielen Dank für Ihre 5-Sterne Bewertung.
Es freut uns sehr, dass alles hervorragend gelaufen ist!
Viel Freude mit dem Produkt und auf ein baldiges Wiedersehn.😊
Mit freundlichen Grüßen,
Iris– vidaXL Team
Top Service
Very prompt service and could not fault the company when a small problem arose.
September 9, 2022
Reply from vidaXL
Dear Gordon,
Thank you for your purchase.
Thank you for your satisfaction with our service. Thank you very much for your review.
If you have any further questions, please let us know.
Kind regards,
Iris - vidaXL Team
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war alles in Ordnung
August 30, 2022
Reply from vidaXL
Sehr geehrter Herr Markus,
danke für Ihre Bestellung und Ihre positive Bewertung!
Es freut uns sehr, dass alles zu Ihrer Zufriedenheit verlaufen ist.
Viel Freude mit dem Produkt und auf ein baldiges Wiedersehn.
Mit freundlichen Grüßen,
Ollie – vidaXL Team
They are scams
They are scams. I was buying a bed and a payment error was shown so I bought it again. Finally, they charged me for the first failed purchase so I in the end I came up ordering two beds and being charged twice. They are scams. The customer service is extremely bad. Don’t buy anything from them they are scams. I was trying to contact the customer service, they are answering with automated messages but anyway, one agent told me she or he will cancel my orders (I have proof for everything I say) and after one hour I received emails that my orders (two identical ones) will be delivered. They are SCUMS l, they do that on purpose.
August 30, 2022
Unprompted review
Reply from vidaXL
Dear Customer,
First of all, thank you for taking the time to rate our service.
I'm sorry for the bad experience you had.
We will contact you immediately to find a satisfactory solution to your problem as soon as possible.
We wish you a nice day!
vidaXL Team
Reply from vidaXL
Sehr geehrter Herr Christoph,
danke für die tolle Bewertung und Ihren Einkauf.
Wir freuen uns sehr über Ihre Bewertung.
Toll das Sie mit dem Produkt und der Lieferzeit zufrieden sind.
Über weitere Bestellungen Ihrerseits würden wir uns sehr freuen.
Mit freundlichen Grüßen,
Ollie – vidaXL Team
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