Vy Reviews 

I am a professional traveller, trains, planes, ships and cars, this website is the worst by far that I have ever come across. Booking a simple train ticket in Norway was a nightmare!!!!! WHY?
IM techies, get a grip and work through your programs, they are very poor! Think like an ordinary human being, we are not all robots. I am looking forward to travelling in Norway but no more trouble please!

Lately I travel often by bus from Mandal to Stavanger and back.

I enjoy the trip! the bus is comfortable, there is wifi on board and the bus drivers are very good drivers and they are welcoming and helpful.

I can see they are passionate of their job and they always give important explanations in english and norwegian!

I had a chance to talk with two of the bus drivers, a young guy 24 years old and also Tom, a nice and funny man, on the way from Stavanger to Flekkefjord.

Both of them are very motivated and happy about this job. And its a good feeling to feel this !

Gaia

The train I had booked from Oslo station to the airport was cancelled after it had been showing as delayed leaving a mass of people stranded and then stampeding for taxis. I managed to get a taxi that got me to the airport with literally minutes to spare. Paid by tapping my credit card onto the taxi drivers card device and sprinted into the airport. Submitted a claim to VY for the taxi fare (over £80) along with screenshot of credit card payment corresponding exactly to the date and time. VY refuse to reimburse as no ‘official receipt’. Will not entertain any discussion just computer says no. Won’t allow you to escalate, appeal or complain. Unbelievably poor service.
Update 1/9/23 to be fair to VY they have now agreed ‘on this occasion’ to reimburse me. Shouldn’t have taken that long but grateful at last for a resolution.

Came in very late to Stockholm central at 13:00 on the 18/8 2023, with train 93 (night train from north of Sweden). In my original booking I was to take a high speed train to Gothenburg that I had now missed. I get rebooked to a regional (slower) train that left at 13:14, even though at 13:29 there would be another high speed train to Gothenburg that would arrive 1 h 20 min earlier than my new train. And I had seen that there were spots available on that high speed train. I tried reaching their customer service as soon as I got my new ticket, which I did not get until I stepped of train 93 in Stockholm, but the support queue was too long, and I had to take the slow train.

It just feels cheap to give me this extra delay when I paid to take a high speed train from Stockholm to Gothenburg!

Edit for clarity: The issue I had was not being late to Stockholm, that was understandable as it was caused by a storm that had disrupted train-tracks. The issue I have was being caused further delay by being given a replacement ticket to a slower train when a faster option was clearly available, especially since I had paid for a high-speed train in my original booking.

Traveling with Vy company many times and every time I had delayed and didnt any help from company even I sent a compant to the wappage. More than ten times I have been Traveling with Vy , Never get a good feeling, They don't care costumer because in Norway just have this transport company. Before Traveling to Norway people need to know about the bad service in this company in Norway . Vy.no Acually
I don't wat to give them any stars.

Totally shitt company, hope it goes bankrupt. Loyal costumer, but never gets help when I need it. You cant relay on them.

No WiFi. It's 2023 and no WiFi.

Really bad experience. I booked a 1st class window seat and was given a so-called ‘window seat’ turning sideways in a 10 person enclosure. Very uncomfortable experience. Didn’t feel like 1st class at all.

One of the worst customer services I have ever called. Not helpful or friendly nor with a service minded attitude.

The trip itself wasn't as bad since we had nice people in our cabin to share the space even though it was extremely cramped.
Funnily all cabins in the sleep wagon were empty and Vy was squeezing everyone in only one cabin (after the past years I would have thought, if not necessary this should not be best practice).
Another thing was that during the night a strange man was sneaking around on the train, who apparently didn't have a ticket. Stood suddenly in front of me when I went to the bathroom at night, with an intense stare which gave me chills. After this encounter I was afraid to go up again and also felt that having a part of our luggage standing outside the cabin didnt feel great anymore, so I brought it in our super cramped cabin to be able to fall asleep again.

Summerized we were satisfied with the trip itself even though it wasnt perfect, but the encounter with the customer service when trying to change the seat for the trip home was so unpleasant that the overall experience sunk significantly.

I believed in the marketing about great Norwegian trains, and got the worst experience on holiday with a stressful nightmare. I have booked via them website a sleeping train journey ( as in many countries in Europe) and they website booked me only one night berth for 2 kids and two adults. ( was no question about how many what I need only about the type) I needed to book on the train a very expensive new one and need to discuss with the customer service about the other 3 journeys for our holiday but as I saw the other commenters now will be a total nightmare…. Thanks Vy to ruin my holiday.

Bought a full trip with 3 bus switches. One bus was 20minutes late and caused me to miss my last connection, forcing me to book another bus on the spot. Customer 'support' refuses to give any refund even though their calculator booked the trip on their busses, and their bus made me 20 minutes late to their own bus. Huckster company; book an airplane ticket.

the worst trash i have ever seen in my i tire life worst than garbage, i think all of them are brain dead stupid ,,they need to be in a mental institution

Rude costumer service at Bergen Station. Irene tried to hide her name when we requested to complain due to service she provided.

I will be reaching out to upper management as this is unacceptable.

Extremely rude and dismissive customer service. Irene at Bergen station was servicing us, our first question to her was regarding our online purchased ticket online for a different day we were meant to travel, after telling us this was a economy ticket and could not be refunded, although annoyed we understood. She told my partner ‘you can read english’ when telling us about the terms and conditions. After moving on from this we wanted to buy a new ticket. She fiddled on her computer and then went to her colleague on the desk next to her, obviously talking about us. She came back and proceeded to put a ‘closed sign’ in fromt on her till. We were shocked and blindsided she took our casual complaint so personally. If someone cannot handle a simple complaint they should not work in customer service facing job. When I asked ‘please madam can I have your name’ she immediately covered her name badge and opened the till straight after we left showing the till was not closed at all she was refusing to see us. Have never experienced such poor disrespectful customer service and what a welcome to my first day in Norway.

We are very reasonable people and are understanding even when told our ticket was nonrefundable, we were trying to buy a new one and moved on from this very quickly. The actions of Irene upset me a lot but I’m trying not to let it ruin my trip in Norway as most people in norway are very friendly.

If you intend to use the Train in Østefold, be prepared for delays and cancellations. This happens almost daily. This public transport service is one of the most expensive in Europe, and probably the worst. Since living in Norway, I have already lost many tens of thousands of kronor in my work due to problems with the trains. This situation has lasted for years and nobody does anything (successive governments turn a blind eye), it seems that in this country, this is normal. A shame for Norway, which hides its problems to be at the top of the countries with better social living conditions.
Joao Paulo Gomes

bad service !!! dont travel with VY. treated us badly on the train ride and lied to us that our tickets were canceled . demanded us to pay again for our tickets! didnt let us sit in our seats. worse trip we ever had. VY should learn to treat adult tourists better and not humiliate them as if they were theives.in addition they havent responded to e-mail afterwards/ !!! very bad service. BEWARE

THIRD WORLD SERVICE !!!!! VERY VERY BAD AND COMPLICATED . YOU BUY A MONTHLY TRAVEL CARD AND NEED TO RESERVE A TRIP EVERY TIME . PLUS I HAVEN'T RECEIVED A MAIL

I heard that bompenger was supposed to be used on public transport and infrastructure projects. Every year they are rising cost of passing the gates and every year public communication is working worse and worse. Don’t you feel cheated? Writed from train that is standing on the track and waiting for signal from 15 mins 🤗. There is a signal problem… they are building tunnels but can’t fix new signaling devices 👏🙂

Awful customer service. First, they reply with a 2-week interval. Second, they are unbelievably unempathetic to their customers. My case was this - the driver did not stop where I had to get off, so later on he apologized and told me to contact customer service for a refund. I did that, but I received a reply (more than 2 weeks later), that the bus had stopped at the stop. They were basically implying that I was fabricating it. I felt horrible because I had no such intent, I had no reason to do so. Why would anyone do it? Also, I know that the bus did not stop where I had to get off, because it didn't. I know it happened because I was there. I had to wait 30 minutes at the next stop for a colleague to pick me up. He is a witness. So instead of double checking the GPS device, they would make me feel like it was my fault. I don't know what they are thinking, not thinking at all, I guess.

Worst company ever! Old train, dirty, bad service! My train from Oslo to Bergen was broken and we must wait one hour to be fixed. No excuses, everybody is don't care about service and people!!! Horrible!!!