I have had my IPL device for a while now. I love that it was cost effective (way less than paying for repeat laser appointments), that it doesn’t hurt to use (for me anyway) and that it is effective... See more
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Review summary
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Ulike is very comfortable to use, and completely painless for me. I have not gotten around to using it consistently, however which is why I am rating 4 stars instead of 5, simply because I am not sur... See more
Company replied
The Ulike device I purchased worked well at first, but after two weeks it stopped working. I understand that this may have been due to a manufacturing defect, which is beyond our control. Thank you fo... See more
Company replied
I have been using the Ulike Air 10 for about 2 months and the results are great! While it is somewhat time consuming (depending on the area you're working on) and it does require discipline in order t... See more
Company replied
Company details
- #2 of 2 best companies in Hair Removal Service
- #3 of 8 best companies in Cosmetic Dentist
Written by the company
Founded in 2013, Ulike is a global beauty technology company specializing in at-home IPL hair removal devices. With more than 4 million units sold across 17 countries, we are committed to making effective, comfortable, and convenient hair removal more accessible to customers around the world. Our products are designed to help women and men manage unwanted body hair at home while enjoying a professional-quality experience without the time and cost of frequent salon visits. ◆ OUR TECHNOLOGY — Research and development are at the heart of Ulike. We continuously invest in product innovation, safety testing, performance improvements, and customer experience. Ulike is best known for its patented Sapphire Ice-Cooling technology, which helps keep the treatment window cool against the skin during use and makes the IPL hair removal experience more comfortable. Our devices combine advanced IPL technology, cooling features, multiple intensity settings, and user-friendly designs to support consistent at-home hair removal routines. ◆ OUR VISION — Ulike aims to improve the experience of hair removal both during and after treatment. We believe customers should be able to care for unwanted body hair wherever and whenever it is convenient for them. By developing practical and cost-effective at-home beauty solutions, we hope to bring professional-quality hair removal technology into more homes. ◆ OUR PRODUCTS — Each generation of Ulike IPL devices reflects our continued focus on comfort, performance, convenience, and ease of use. Through ongoing research, product testing, and customer feedback, we continue to improve our product design and technology. Our range of at-home IPL hair removal devices is designed for different treatment needs, body areas, and personal routines. ◆ CUSTOMER SUPPORT — We are committed to supporting customers before and after their purchases. For orders placed through the Ulike official website, product questions, delivery enquiries, returns, refunds, warranty support, or general assistance, please contact support@ulikeglobal.com. If you purchased your Ulike product through Amazon, please contact our dedicated Amazon support team at amazon@ulikeglobal.com. To help us assist you more efficiently, please include your order number and a brief description of your enquiry when contacting us. ◆ OUR COMMITMENT — Ulike will continue to develop reliable, convenient, and customer-focused at-home beauty technology. Our goal is to help customers build a hair removal routine that fits comfortably into everyday life while receiving responsive and professional support throughout their experience with Ulike.
Contact info
300 Lenora Street #1096 , 98121, Seattle, United States
- +1 833-206-6933
- support@ulikeglobal.com
- ulike.com
4.4
Excellent
798 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I use the red light face mask almost…
I use the red light face mask almost daily and consistency is key. I also did research looking through evidence based peer reviewed dermatology academic journals and found that this product quality has shown it is an effective treatment in small sample size experimental research to improve skin quality
July 21, 2026
Unprompted review
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My machine stopped working about three…
My machine stopped working about three weeks ago. I have tried multiple times to contact them through email with no response. This machine was very expensive and now it does not work.
June 19, 2026
Unprompted review
Reply from Ulike
Dear Rafaela,
Thank you for bringing this to our attention, and we sincerely apologize for the frustration you've experienced.
We're very sorry to hear that your device stopped working and that you haven't received a response to your previous emails. This is certainly not the level of service we strive to provide, and we understand how disappointing this must be, especially considering your investment in the device.
We would like the opportunity to investigate this issue and help you resolve it as quickly as possible. If you haven't already, please contact us at support@ulikeglobal.com with your order number and a brief description of the problem (or simply reply with the email address used for your purchase). Our support team will review your case promptly and work with you to find an appropriate solution.
We sincerely appreciate your patience and the chance to make this right.
Kind regards,
The Ulike Team
Ulike works very very well for my hair removal and has great customer service
Ulike works very very well for both my sister and I. When I misplaced a part, they offered to replace it at no additional cost.
July 15, 2026
Unprompted review
Reply from Ulike
Dear Grace,
Thank you so much for your wonderful 5-star review!
We're thrilled to hear that the Ulike device has worked so well for both you and your sister. It's especially rewarding to know that you've had a positive experience not only with the product but also with our customer service.
Providing reliable support and ensuring our customers have the best possible experience are always our top priorities. We're glad we could help when you needed a replacement part.
Thank you for your trust, support, and recommendation. We truly appreciate you taking the time to share your experience. If there's ever anything we can assist you with in the future, please don't hesitate to reach out.
Warm regards,
The Ulike Team
I love the red light mask from U-like
I love the red light mask from U-like. The multiple settings for firming, acne, and skin barrier protection helped my skin glow!
June 2, 2026
Unprompted review
10/10 Recommend
I purchased the Ulike Air 10 about a year and a half ago and it has been such an amazing purchase! I am literally almost hairless and I LOVE IT! Takes time and consistency but the results are phenomenal!
July 5, 2026
Unprompted review
Reply from Ulike
Dear Fizzah,
Thank you so much for taking the time to share your wonderful feedback with us!
We are thrilled to hear that you have had such an amazing experience with your Ulike Air 10 and that you are seeing such fantastic results after using it consistently. Your kind words and recommendation mean a lot to our team.
We truly appreciate your trust and support over the past year and a half. Hearing that our product has helped you achieve the smooth, hair-free results you hoped for is the greatest encouragement for us to continue improving and creating better products for our customers.
Thank you again for your 5-star review and for being a valued member of the Ulike family. We hope you continue to enjoy your Ulike experience!
Warm regards,
The Ulike Team
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Using the Ulike X for over 1 year...
I have been using the Ulike X for over one year and have been very happy with the results. It leaves the treated skin silky smooth!
July 3, 2026
Unprompted review
Don’t buy this company,I had bad…
Don’t buy this company,I had bad experience with them,because they are driver is no responsibility leave my item front hallway at my front house,someone saw that took my item mad problem for…
June 30, 2026
Unprompted review
Reply from Ulike
Hi Cindy,
Thank you for sharing your experience, and we are truly sorry to hear about what happened with your delivery. This is not the level of service we want our customers to have, and we completely understand your frustration.
We take delivery issues very seriously and will address this with our shipping partners to prevent similar situations in the future.
If you haven't already, we kindly ask you to reach out to our customer support team at support@ulikeglobal.com so we can look into your case personally and find a fair resolution.
We hope you'll give us a chance to make things right. 💛
Sincerely,
The Ulike Team
Reply from Ulike
Dear Bindi,
Thank you very much for taking the time to leave us a 5-star review.
We are truly glad to hear that you were satisfied with our great and quick customer service. Providing fast and helpful support is something we continuously strive for, and your feedback means a lot to our team.
At Ulike, we remain committed to delivering both high-quality products and efficient customer care to ensure a smooth experience for every customer.
If you ever need any further assistance, please don’t hesitate to reach out. We are always here to help.
Warm regards,
The Ulike Team
Wow...!
It's amazing experience in Ulike very helpful and have a patient until you received the items...
June 27, 2026
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I misplaced my charger
I misplaced my charger, went online and chatted with a representative who kindly is sending me a new one. I love my red light mask, it's comfortable and easy to use.
June 25, 2026
Unprompted review
Reply from Ulike
Dear Claire,
Thank you very much for taking the time to share your experience and for your kind 5-star review.
We are delighted to hear that you love your red light mask and find it comfortable and easy to use. We are also pleased that our customer service team was able to promptly assist you in arranging a replacement charger after you misplaced it.
At Ulike, we are committed to providing high-quality products along with attentive and responsive after-sales support. Your feedback is truly encouraging for our team.
If you need any further assistance in the future, please feel free to contact us at any time. We are always happy to help.
Warm regards,
The Ulike Team
Love it
Great device with a multitude of settings! Sits very comfortably on my face and does not weigh my head down. The only disadvantage is the wire. Wish they would make a wireless version. :)
May 1, 2026
Unprompted review
A happy customer of two times…
First I ordered the device the ordering and delivery process was smooth and i got so many complementary items. I love the bag that comes with it
I used it regularly and amazed by the results, my very thick neck hair all disappeared
After three months my device broke and I contacted the team, I received my replacement device within a month. They were so helpful. I am so thankful that I chose Ulike
June 19, 2026
Reply from Ulike
Dear Rutaba,
Thank you so much for taking the time to share your wonderful experience with Ulike and for leaving us a 5-star review!
We are truly delighted to hear that your ordering and delivery experience was smooth and that you enjoyed the complimentary gifts—especially the storage bag. It means a great deal to us that these little touches added to your overall experience.
We're even happier to know that you've achieved such amazing hair removal results. Hearing that your thick neck hair disappeared after regular use is incredibly rewarding, as helping our customers feel more confident is exactly what we strive for.
We also appreciate your understanding regarding the issue with your original device. While we're sorry that it stopped working, we're glad our support team was able to assist you and provide a replacement as quickly as possible. Your patience throughout the process means a lot to us.
Thank you once again for choosing Ulike and for trusting us with your hair removal journey. Your kind words encourage our entire team to continue delivering high-quality products and exceptional customer service.
We truly appreciate your support and look forward to being part of your beauty journey for years to come. If you ever have any questions or need assistance, please don't hesitate to reach out—we're always here to help.
Warm regards,
The Ulike Team
Best Customer service
Its such a good product and customer service was excellent, no stress and no doubts
June 17, 2026
Unprompted review
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Ulike ReGlow led mask
Very prompt delivery incredibly easy to use quite heavy but in a good way I love the fact that each mode is set for ten minutes each it means I’m not overdoing it customer service are absolutely amazing overall I’m really glad I purchased it and would highly recommend
June 16, 2026
Unprompted review
Reply from Ulike
Hi Kim,
Thank you so much for your fantastic review! 🌟
We're so happy to hear that you're loving your Ulike ReGlow LED mask — and that you appreciate the prompt delivery, easy use, and the preset 10‑minute modes. It's great to know that the weight feels reassuring and that the design helps you avoid over‑doing it. 💛
Your kind words about our customer service team mean the world to us — we always strive to be amazing for our customers!
Thank you for choosing Ulike and for recommending us so warmly. We're honored to be part of your skincare routine.
Warmly,
The Ulike Team
Really effective devices
Ordering experience was super smooth. The ulike 10 is a bit tricky to get to work on non flat areas but where you can get it work it's very effective.
May 1, 2026
I was honestly skeptical at first
I was honestly skeptical at first, but I’m glad I gave Ulike a try. The cooling technology makes a huge difference, and the treatments are quick and easy to fit into my routine.
I’ve noticed hair growing back slower and finer, which means less shaving and less time spent worrying about it. The key is consistency, but once it becomes part of your routine, it’s pretty effortless.
For me, it’s been one of those purchases that actually delivered on what it promised.
June 13, 2026
Unprompted review
Reply from Ulike
Hi SimplicityKar,
Thank you for your honest and thoughtful review! 🌟
We totally understand the initial skepticism — and we're so glad you gave Ulike a try. 💛 Knowing that the cooling technology made a real difference and that the treatments fit easily into your routine is exactly what we hope for.
It's wonderful to hear that you're seeing slower, finer regrowth and that the device has delivered on its promises. Consistency really is key, and we're so happy it's become a seamless part of your life.
Thank you for trusting Ulike and for sharing your experience — it means the world to us!
Warmly,
The Ulike Team
Good customer service
Didnt have success with their product, but their customer support and return process was top notch
June 13, 2026
Unprompted review
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“I’ve been using my Ulike for several…
“I’ve been using my Ulike for several weeks now, and I’m extremely happy with the results. The device is easy to use, virtually painless thanks to its cooling technology, and I’ve noticed a significant reduction in hair growth. My skin feels smooth after each session, and I haven’t experienced any irritation. It’s convenient, effective, and has saved me both time and money compared to salon treatments. I highly recommend it to anyone looking for an at-home hair removal solution!”
June 12, 2026
Unprompted review
I made a purchase few months ago and…
I made a purchase few months ago and accidentally broke the eye protective glasses yesterday. When I contact with them, they reply really fast even though it’s Sunday and with the best solution I can ever expect. Plus the machine work so so well, really worth the purchase and definitely will recommend more for family and friends
February 11, 2026
Unprompted review
Reply from Ulike
Dear Alice,
Thank you so much for taking the time to share your experience with us and for your amazing 5-star review! ⭐⭐⭐⭐⭐
We are truly delighted to hear that you are enjoying your Ulike device and that our support team was able to assist you promptly when you accidentally damaged your protective glasses. Providing timely and effective support to our customers is always one of our top priorities, and your kind words mean a great deal to us. 😊
It’s especially rewarding to know that the device has been working so well for you and that you feel it has been worth the investment. Hearing that you would recommend Ulike to your family and friends is the highest compliment we could receive. 💜
Thank you once again for your trust, support, and encouragement. Customers like you inspire us to continue delivering the best products and service possible.
We wish you many more great experiences with your Ulike device, and please don't hesitate to reach out if we can assist you in the future.
Warm regards,
The Ulike Team
bad customer service bad device
I purchased less than a year ago the product, the most expensive one at that time which was the gift set with the red bag. I’ve tried many videos of different people, from their website itself like the videos from others on different social media. EVERYONE will do it differently , I’m so confused on if the aloe is before or after, if you shave first and then do or if it’s the day before. The first couple of times the light wasn’t doing anything of the machine, same as the sound of like a chisp. It was as if it wasn’t working properly, after getting frustrated with it, I left it alone. After some days I returned to try to use it and found myself with it doing the lights and the sound as if it was working. I was finally excited! But still felt like my hairs were still growing. I saw that they had recently done the new one with the pink bag and how someone like me had purchased the red one and was in hopes of the pink. Ulike replied to her letting her know she was going to get the pink as a courtesy. I contacted them in hopes of getting better information on how to correctly use it and to know about the pink bag. They instead told me that the pink bag is only exclusive for the new purchased and that they could offer me a gray one if I left a review. So HERE IT IS. I do not care for the gray bag, but do wish I did see some more realistic reviews of this, they just sent me a link on how it’s to be used. And did not provide anything else. Very disappointed especially with how expensive this product can be. If it would work it’s great, but it has not been working for me. I made sure before purchasing that my skin and hair wouldn’t be the ones to affect the purpose. Customer service was not at all good. The product is not good. I’m really disappointed on this. I will be trying the oil for hair removal to see if it will help me. Hopefully is someone gets something defective they won’t just send them away and give them better customer service. -from someone who WORKS in customer service.
June 7, 2026
Unprompted review
Reply from Ulike
Hi Victoria,
Thank you for taking the time to share your experience.
We are truly sorry to hear that your journey with Ulike did not meet your expectations. The situation you described is not in line with the level of clarity, guidance, and customer support we strive to deliver, and we take your feedback very seriously.
At Ulike, we are committed to supporting every customer throughout their experience with clear instructions, responsive assistance, and reliable service. We sincerely regret the frustration and confusion you encountered.
We would genuinely appreciate the opportunity to make things right. If you are open to it, we kindly ask you to contact us directly at support@ulikeglobal.com. Once received, your case will be handled as a priority request and assigned to a dedicated after-sales specialist for end-to-end, personalized follow-up to ensure your concerns are fully addressed.
We truly value your experience and sincerely hope you will allow us the chance to review your case properly and provide a resolution that meets your expectations.
We look forward to hearing from you.
Best regards,
The Ulike Team
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