I have had my IPL device for a while now. I love that it was cost effective (way less than paying for repeat laser appointments), that it doesn’t hurt to use (for me anyway) and that it is effective... See more
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Review summary
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Ulike is very comfortable to use, and completely painless for me. I have not gotten around to using it consistently, however which is why I am rating 4 stars instead of 5, simply because I am not sur... See more
Company replied
The Ulike device I purchased worked well at first, but after two weeks it stopped working. I understand that this may have been due to a manufacturing defect, which is beyond our control. Thank you fo... See more
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I have been using the Ulike Air 10 for about 2 months and the results are great! While it is somewhat time consuming (depending on the area you're working on) and it does require discipline in order t... See more
Company replied
Company details
- #2 of 2 best companies in Hair Removal Service
- #3 of 8 best companies in Cosmetic Dentist
Written by the company
Founded in 2013, Ulike is a global beauty technology company specializing in at-home IPL hair removal devices. With more than 4 million units sold across 17 countries, we are committed to making effective, comfortable, and convenient hair removal more accessible to customers around the world. Our products are designed to help women and men manage unwanted body hair at home while enjoying a professional-quality experience without the time and cost of frequent salon visits. ◆ OUR TECHNOLOGY — Research and development are at the heart of Ulike. We continuously invest in product innovation, safety testing, performance improvements, and customer experience. Ulike is best known for its patented Sapphire Ice-Cooling technology, which helps keep the treatment window cool against the skin during use and makes the IPL hair removal experience more comfortable. Our devices combine advanced IPL technology, cooling features, multiple intensity settings, and user-friendly designs to support consistent at-home hair removal routines. ◆ OUR VISION — Ulike aims to improve the experience of hair removal both during and after treatment. We believe customers should be able to care for unwanted body hair wherever and whenever it is convenient for them. By developing practical and cost-effective at-home beauty solutions, we hope to bring professional-quality hair removal technology into more homes. ◆ OUR PRODUCTS — Each generation of Ulike IPL devices reflects our continued focus on comfort, performance, convenience, and ease of use. Through ongoing research, product testing, and customer feedback, we continue to improve our product design and technology. Our range of at-home IPL hair removal devices is designed for different treatment needs, body areas, and personal routines. ◆ CUSTOMER SUPPORT — We are committed to supporting customers before and after their purchases. For orders placed through the Ulike official website, product questions, delivery enquiries, returns, refunds, warranty support, or general assistance, please contact support@ulikeglobal.com. If you purchased your Ulike product through Amazon, please contact our dedicated Amazon support team at amazon@ulikeglobal.com. To help us assist you more efficiently, please include your order number and a brief description of your enquiry when contacting us. ◆ OUR COMMITMENT — Ulike will continue to develop reliable, convenient, and customer-focused at-home beauty technology. Our goal is to help customers build a hair removal routine that fits comfortably into everyday life while receiving responsive and professional support throughout their experience with Ulike.
Contact info
300 Lenora Street #1096 , 98121, Seattle, United States
- +1 833-206-6933
- support@ulikeglobal.com
- ulike.com
4.4
Excellent
798 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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I love the company is there 24 hours to…
I love the company is there 24 hours to help out and i love the company product.
August 29, 2026
Unprompted review
Reply from Ulike
Dear Alejandra,
Thank you so much for your wonderful 5-star review and for sharing your experience with us!
We’re delighted to hear that you appreciate our 24/7 customer support and are loving your Ulike product. Your kind words mean a great deal to our team and motivate us to continue providing the best possible products and support to our customers.
Thank you for choosing Ulike and for being part of the Ulike family. We truly appreciate your support!
Best regards,
The Ulike Team
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The product itself is fine
The product itself is fine. A year in of owning the face mask and the USB connecting cable frayed off and I emailed them to replace it. They asked me to review so here we are.
Nonetheless, I'd still recommend.
August 24, 2026
Unprompted review
Reply from Ulike
Dear Customer,
Thank you for taking the time to share your feedback with us!
We’re glad to hear that you’re happy with your Ulike ReGlow Mask and that you would still recommend it. We’re sorry to hear about the issue with the USB connecting cable after a year of use, and we appreciate you reaching out to our Customer Support Team so we could assist you with a replacement.
Your feedback is very valuable to us and helps us continue improving both our products and customer experience.
Thank you again for choosing Ulike and for your recommendation. We truly appreciate your support!
Best regards,
The Ulike Team
Helpful Resolution
My boyfriend bought me the Reglow Mask for valentine’s day, and as an Esthetician I like to use it everyday! When the cord of my mask broke, I emailed customer support for a resolution, and they were amazing. Very supportive and quick to respond. I’m extremely satisfied with how the situation was handled !
August 28, 2026
Unprompted review
Reply from Ulike
Dear Alondra,
Thank you so much for your wonderful 5-star review and for sharing your experience with us!
We’re delighted to hear that you enjoy using the Ulike ReGlow Mask every day, and it means even more to us to know that you appreciate it as an Esthetician.
We’re also glad that our Customer Support Team was able to assist you quickly and provide a satisfactory resolution when the cord of your mask broke. Your kind words about our support team truly mean a lot to us!
Thank you for choosing Ulike and for trusting us with your skincare journey. We sincerely appreciate your support and hope you continue enjoying your ReGlow Mask!
Best regards,
The Ulike Team
I purchased Ulike Air 10 in 2024
I purchased Ulike Air 10 in 2024. I haven't had to wax or thread since then. It pays for itself, highly recommend it!
August 27, 2026
Unprompted review
Ulike Air 10
Ulike Air 10 has long term results that last years as long as you’re consistent. The device is easy to use and is such an affordable option compared to professional laser hair removal.
August 22, 2026
Unprompted review
Reply from Ulike
Dear Customer,
Thank you so much for your wonderful review and for choosing Ulike. We’re delighted to hear that you’ve found the Ulike Air 10 easy to use and appreciate its long-lasting results with consistent use.
We’re also glad that you see the Air 10 as an affordable and convenient alternative to professional hair removal treatments. Your trust and support mean a lot to us, and we’re happy to be part of your hair removal journey.
Thank you again for your 5-star review. We are grateful to have you as part of the Ulike community and hope you continue to enjoy your device.
Best regards,
Ulike Team
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Thank you U like first time delivery my…
Thank you U like first time delivery my package was lost by UPS worker and ULIkE send me another replacement package. I receive it safely. Thank you for your Exellent service!
August 19, 2026
Unprompted review
Customer service is great
Customer service is great! Clear communication, timely response and the IPL device was extremely comfortable
August 12, 2026
Unprompted review
Reply from Ulike
Dear Sharlet,
Thank you so much for your wonderful review and for choosing Ulike. We’re delighted to hear that you had such a positive experience with our customer service and found our communication clear and our responses timely.
We’re also glad to know that you found your Ulike IPL hair removal device extremely comfortable to use. Your satisfaction and feedback mean a lot to us, and we’re committed to providing both innovative beauty technology and thoughtful customer support.
Thank you again for choosing Ulike and for being a valued part of our community. We hope you continue to enjoy your Ulike experience!
Best regards,
Ulike Team
I bought the "Ulike Air 10" in May of…
I bought the "Ulike Air 10" in May of 2024. It is still going strong and I've never had any technical issues with the product. For the best results, you have to be consistent --which I usually don't have the time to be, but when I am, I am pleased with the effect. I have sensitive skin and easily turn red, but putting aloe vera on the area afterwards helps to quickly calm it down.
August 18, 2026
Unprompted review
Reply from Ulike
Dear John,
Thank you so much for your wonderful review and for choosing Ulike. We’re delighted to hear that your Ulike Air 10 has been going strong since May 2024 and that you’ve never experienced any technical issues.
We truly appreciate you highlighting the importance of consistency and sharing that you’re pleased with the results when you’re able to maintain your routine. We’re also glad to hear that aloe vera helps soothe your skin after treatment.
Your trust and support mean so much to us. We look forward to welcoming you back again in the future. If you ever have any questions about your Ulike Air 10 or need any assistance, please don’t hesitate to reach out. We’re always happy to help.
Best regards,
Ulike Team
Delivery issue
There was an issue with the package the delivery day, I was waiting for it and then I got a email by Gofo the delivery company about my package lost, finally Gofo never do anything and after a week thank goodness the company Ulike sent me a new one in a perfect condition :)
August 4, 2026
Unprompted review
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The best laser ever that’s amazing l…
The best laser ever that’s amazing l love it l don’t know what to say l just wanna say l love ulike laser that’s my love😍
August 14, 2026
Reply from Ulike
Dear Lare,
Thank you so much for your lovely review and for sharing your love for Ulike! We’re so happy to hear that you’re enjoying your Ulike hair removal device and that it has become one of your favorite beauty essentials.
Your kind words and support mean so much to us. At Ulike, we’re committed to creating innovative IPL hair removal technology to help customers enjoy a comfortable and convenient at-home beauty experience.
Thank you again for choosing Ulike! We look forward to continuing to be part of your beauty journey. If you ever have any questions or need assistance, please don’t hesitate to reach out — we’re always happy to help. 💕
Best regards,
Ulike Team
I absolutely love my Ulike ReGlow LED…
I absolutely love my Ulike ReGlow LED Light Therapy Mask! 🏆
I bought this mask last Christmas, and I’ve been using it almost every day since then. As a flight attendant, my skin is constantly exposed to dry cabin air, changing climates, long flights, and irregular schedules. Before using this mask, my skin often felt very dry and I started noticing fine lines and wrinkles.
After using the Ulike ReGlow consistently, I’ve noticed such a big improvement in my skin. It looks smoother, healthier, more radiant, and refreshed. I especially love that it has four different modes:
✨ Glow – helps my skin look brighter and more radiant
✨ Firm – makes my skin feel firmer and smoother
✨ Rejuvenate – helps my skin look refreshed and youthful
✨ Clear – helps keep my complexion looking clear and healthy
I love being able to choose a different treatment depending on what my skin needs that day. For someone like me who travels and flies frequently, this has become one of my favorite parts of my skincare routine.
After months of consistent use, I can truly see and feel the difference. My skin looks so much better than before, and I feel much more confident even without makeup. Definitely one of my favorite beauty purchases!💓
August 13, 2026
Unprompted review
Reply from Ulike
Dear Nadia,
Thank you so much for your wonderful review and for choosing Ulike! 💖 We’re delighted to hear that you’re loving your Ulike ReGlow LED Light Therapy Mask and that it has become a favorite part of your skincare routine.
We truly appreciate you sharing how the mask has helped your skin look smoother, healthier, and more radiant, especially while managing the challenges of frequent travel, dry cabin air, changing climates, and busy flight schedules. We’re also so happy to hear that you enjoy the four different modes — Glow, Firm, Rejuvenate, and Clear — and love being able to customize your skincare experience based on your skin’s needs.
At Ulike, we are committed to creating innovative beauty technology to help you enjoy a convenient and effective skincare experience at home. Thank you again for your trust and support! We look forward to being part of your skincare journey for a long time.
If you ever have any questions or need assistance, please don’t hesitate to reach out. We’re always happy to help! 💕
Best regards,
Ulike Team
I’m really happy with my Ulike IPL hair…
I’m really happy with my Ulike IPL hair removal device! It’s much easier and more comfortable to use than I expected. After the first few treatments, I started noticing that my hair was growing back more slowly and becoming noticeably finer.
I especially love how quick each treatment is. The device is easy to handle and works well even on areas that are usually harder to reach. My skin feels smooth and looks well cared for after each session.
The biggest plus for me is not having to constantly shave or spend so much time on hair removal. With consistent use and following the instructions, I can definitely see a difference. It’s a great option for convenient at-home hair removal, and I’m very happy with it!
August 7, 2026
Unprompted review
Reply from Ulike
Dear Marina,
Thank you so much for sharing your wonderful experience with us! We truly appreciate your trust and support. We’re delighted to hear that your Ulike IPL hair removal device has made your hair removal routine easier and more comfortable.
We’re especially happy to know that you’ve already noticed slower hair regrowth and finer hair after your first few treatments. It’s also great to hear that you enjoy the quick treatment time, easy handling, and the smooth, well-cared-for feeling after each session.
At Ulike, we are committed to providing convenient and comfortable at-home IPL hair removal solutions with advanced technology, helping our customers achieve salon-like results from the comfort of their own homes.
Thank you again for choosing Ulike. We hope you continue to enjoy your hair removal journey, and if you ever have any questions or need assistance, please feel free to contact us anytime. We look forward to welcoming you back again in the future!
Best regards,
Ulike Team
I have been using Ulike Air 3 for a few…
I have been using Ulike Air 3 for a few months now and it has been life changing, not sure why I have not purchased this sooner! Each day is hassle free and don’t need to worry about shaving hairs, razor bums or having a rash.
August 5, 2026
Unprompted review
Reply from Ulike
Dear Neda,
Thank you so much for your kind review and for sharing your positive experience with us. We truly appreciate your trust and support.
We’re delighted to hear that you are enjoying your Ulike device and that it has helped make your at-home hair removal experience more comfortable and convenient.
At Ulike, we are committed to providing high-quality IPL hair removal solutions with advanced ice-cooling technology, helping our customers achieve a gentle and effective hair removal experience at home.
Thank you again for choosing Ulike. We hope you continue to enjoy your device, and please feel free to reach out to us anytime if you have any questions or need assistance. We look forward to serving you again in the future!
Best regards,
The Ulike Team
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Had to return, but great service!
Unfortunately I had to return it due to not seeing much difference around the bikini area. Granted, I have thick hair so I understand it would be harder. Customer service was very helpful and informative. Refunded no problem however took a while for the whole process. Still great tho!
August 3, 2026
Unprompted review
Reply from Ulike
Dear Ericka,
Thank you for taking the time to share your experience with us. We truly appreciate your honest feedback and are delighted to hear that you found our Ulike Customer Support team helpful and informative throughout the return process. Providing responsive and caring support is always one of our top priorities.
We also appreciate your understanding that results in areas with thicker hair, such as the bikini area, may require more time and additional treatments due to individual hair characteristics. Your feedback is invaluable to us as we continue to improve both our products and services.
Thank you again for giving Ulike a try. If you ever have any questions or decide to explore our products again in the future, please don't hesitate to reach out—we'll always be happy to assist you.
Best regards,
Ulike Team
Obsessed
Obsessed, It’s only been three weeks but I am already seeing results. No pain and dare I say I actually enjoy it? The repetition is actually relaxing. I just listen to an audiobook and flash away!
August 2, 2026
Reply from Ulike
Dear Customer,
Thank you so much for sharing your wonderful experience with us! We’re delighted to hear that you’re already noticing results after just three weeks and that your Ulike treatments have become such a comfortable and enjoyable part of your routine.
We love hearing that you’ve found a relaxing way to fit your sessions into your day — enjoying an audiobook while using your device sounds like a great way to make the experience even better! At Ulike, we are committed to creating effective and comfortable IPL hair removal solutions with advanced ice-cooling technology, helping our customers enjoy salon-like results from the comfort of home.
Thank you again for choosing Ulike and for your amazing support. We hope you continue to enjoy your hair removal journey, and please feel free to contact us anytime if you have any questions or need assistance.
Best regards,
Ulike Team
This is the best out of all of the ones love it so much
This is the best out of all of the ones I ever used also I have been using it and never had any problems with it I love it so much thank you for come up with this thing and the price is better then going to the salon for a one time treatment
July 31, 2026
Unprompted review
Reply from Ulike
Dear Bib,
Thank you so much for taking the time to share your wonderful feedback with us!
We are thrilled to hear that you love your Ulike device and that it has become your favorite among all the products you have tried. It means a lot to us to know that you have been enjoying a smooth experience and that our product has helped you achieve salon-quality results from the comfort of your own home.
Your support and kind words truly encourage us to continue creating effective, convenient, and affordable beauty solutions for our customers. We are especially happy to know that you find it to be a great value compared to salon treatments.
Thank you again for choosing Ulike and for being a valued part of our community. We hope you continue to enjoy your Ulike experience!
Best regards,
The Ulike Team
Good quality.
July 29, 2026
Unprompted review
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So far so good
I’ve been using the Ulike hair removal system for about 2 weeks now. It is hard to tell how well it works since I normally don’t need to shave as often as I have been to stay on schedule but it does seem that the hairs that do grow back are definitely softer and regrowth of the bikini line is much less. And less irritating. Looking forward to seeing how this has helped in the long haul
July 29, 2026
Reply from Ulike
Dear Michelle,
Thank you so much for taking the time to share your experience and for giving Ulike a five-star review!
We are delighted to hear that you have already noticed softer regrowth, reduced bikini line hair growth, and less irritation after using your Ulike hair removal system for just two weeks. Since IPL hair removal works gradually by targeting the hair growth cycle, consistent use according to the recommended schedule is key to achieving the best long-term results.
We truly appreciate you sharing your journey with us and are excited for you to continue experiencing the benefits of your Ulike device. We hope it helps you enjoy smoother, more comfortable skin and greater confidence over time.
Thank you again for choosing Ulike and for being a valued member of our community.
Best regards,
The Ulike Team
In 2026 to witness amazing customer…
In 2026 to witness amazing customer support is rare and Ulike has impressed me very much after my device malfunctioned & they sent a replacement as soon as posible . I am very impressed
July 28, 2026
Unprompted review
Reply from Ulike
Dear Mike,
Thank you so much for taking the time to share your wonderful feedback with us.
We are truly delighted to hear that you had a positive experience with our customer support team. We understand how frustrating it can be when a device encounters an issue, and we are glad that we were able to assist you promptly and provide a replacement as quickly as possible.
Your kind words and recognition mean a lot to our team. Providing reliable products and exceptional customer service is always our priority, and we truly appreciate your trust and support.
Thank you again for your 5-star review. We are grateful to have you as part of the Ulike community and hope you continue to enjoy your device.
Warm regards,
The Ulike Team
This company is a scam. The IPL does work a bit but not anywhere near as well as they advertise and they won't allow returns as advertised.
This company is a scam. I asked multiple times to return the ulike air 3 device during the trial time because I had used it exactly as instructed and although it did work a bit, it was nowhere near the level advertised. When asking to return each time they would not let me. They would ask how I was using it, if I had polycystic ovaries or other conditions and told to up the usage that was recommended or keep using past the trial end. If after then they could give a small discount if it still wasn't working. I kept saying I was using exactly as directed in the instructions and that I had the optimum very pale skin and dark hair. I was saying over and over that I only wished to return because it wasn't working as promised but still they would not allow me to return or give me details of how to start the return. I gave up in the end because I didn't have the fight in me at the time to take it further as I was grieving after my mother died. They are breaking the law by offering a trial and refusing returns. I'm considering reporting the company for fraud and false advertising. They clearly do this all the time and I don't want to stay silent and let them scam other people.
January 21, 2026
Unprompted review
Reply from Ulike
Hi Hannah,
We are truly sorry to hear about your experience and the distress this situation has caused. Please accept our sincere condolences for the loss of your mother. 💛
We take your feedback very seriously and want to look into your case personally. Please email us directly at support@ulikeglobal.com with your order details, and our team will review your case and ensure it is handled fairly.
We want to clarify that our 100-day trial policy is clearly outlined on our website, and we are committed to honoring it. If you felt that your return request was not properly addressed, we sincerely apologise — that is not the experience we want any customer to have.
Please give us the opportunity to make things right. We are here to listen and help.
Sincerely,
The Ulike Team
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