Was somewhat nervous about buying through Ubuy but decided it was worth a punt as what I wanted was not available in NZ. After making the order everything went better than I thought it would. Got dece... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Products no longer readily available in NZ. Fast service, reasonable cost. Unfortunately tracking link was absent so I couldn't follow delivery.
Company replied
Items delivered as promised. Really nothing to fault. Rare item but sourced from the US - delivered to NZ - no drama and very happy. We pay a premium on shipping, but that's not Ubuy's fault. Overall... See more
Company replied
Hi The shopping and delivery of the product was great. Unfortunately the product it self does not agree with my eyes and I’d like to return it. Do I return the glasses to ubuy? Cheers Grant Clark... See more
Company replied
Company details
Written by the company
Ubuy is New Zealand's biggest-selling global shopping portal. A diverse range of international products that meet the varied requirements of people are available on this eCommerce platform. Explore the diverse collection of premium brands in popular categories on this international shopping website. You can shop for electronic gadgets, fashion accessories, beauty products, clothing items, travel & outdoor amenities, home & kitchen appliances, office & school supplies along with laptops, smartphones and their accessories online from Ubuy New Zealand. Purchase them from any of Ubuy's international shipping stores in the USA, UK, China, Japan, and Korea. We assure dynamic customer services to all our clients and a rich cross-border online shopping experience. Moreover, you get to choose from millions of worldwide brands that are not easily available on many other shopping portals in New Zealand. ✓Reasonable Prices ✓Big Discounts ✓Great Offers and Deals ✓Fast Shipping ✓Genuine Brands ✓100 Million+ Products ✓Multiple Payment Options ✓No Amount Capping ✓Prompt Custom Clearance Services ✓Express Shipping | Online Shopping | Electronics, Health & Beauty Phones, Fashion | Ubuy New Zealand
Contact info
118 Hugo Johnston Dr, Penrose, KWI 918054, Auckland 1061, New Zealand, Auckland, New Zealand
- +64 (4) 8894529
- info@ubuy.com
- u-buy.co.nz
4.1
Great
376 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 90% of negative reviews
Typically replies within 2 weeks
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Reply from Ubuy New zealand
Hi Graeme,
Thank you for sharing your experience! We’re glad to hear that the camera setup was simple and worked well for you. We truly appreciate your feedback and support.
Best regards,
Team Ubuy
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Easy and prompt
August 17, 2026
Unprompted review
Reply from Ubuy New zealand
Hello Tom Reiher,
Thank you for your kind feedback! We're delighted to hear you found your shopping experience easy and prompt. We truly appreciate your support and look forward to serving you again!
Best regards,
Team Ubuy
That purchase was made in the middle of May ‘26.
That purchase was made in the middle of May! I must admit that I had forgotten about it.
Yes, the process from memory was very smooth and the product arrived on the due date.
The product is of very high quality and works very well.
August 24, 2026
Unprompted review
Reply from Ubuy New zealand
Hello John,
Thank you for sharing your experience! We’re delighted to hear that your purchase arrived on time, the process was smooth, and you’re happy with the quality and performance of the product. We truly appreciate your trust in Ubuy and hope to serve you again soon.
Best regards,
Team Ubuy
Crap support and delivery tracking
No tracking information, my order says it is delivered, however, nothing has arrived at the address I entered. Support has been crap, just back and forth with Virtual assistants and generic responses saying their internal team is investigating. Still no update on my package.
August 11, 2026
Unprompted review
I got sticker shock when i had to pay…
I got sticker shock when i had to pay extra custom fees when i paid a mandatory upfront $50 extra for "fees" what ever that means. It worked out technically but felt very clinical
*** UPDATE Reply UBUY ****
Reply from Ubuy New zealand
15 hours ago
Hello!
Thank you for sharing your feedback. We’re extremely sorry for the confusion and understand how the additional customs charges may have come as a surprise.
Please note that customs duties are applicable to internationally purchased products and are determined and charged by the customs authorities in the destination country. For your order, the customs duty was not charged at the time of placing the order. We had also provided a clear note and checkbox explaining that the applicable amount would be charged at the time of delivery by the shipping company. The order could only be placed after accepting these terms.
That said, we understand your feedback regarding the clarity of the charges and how the experience felt. We have taken note of your comments and shared them with our quality monitoring team for further review.
Thank you again for bringing this to our attention.
Regards
Team Ubuy
Order Summary
Subtotal NZD 295.00
Discount( UBAR825 ) -NZD 14.75
Shipping & Handling NZD 43.20
Service fee NZD 50.72
Grand Total NZD 374.17
I was happy with shipping cost
I figure the Service Fee was maybe custom costs?
New Zealand Customs sent email to say i have to pay a Duty (First time ever i have had to pay a duty)
There was no disclaimer for applicable duties cost as they claimed.
This is no biggie as it was only a few dollars but its an extra step that they should have managed like most other companies like Amazon, Aliexpress Temu etc.
Wont put me off using ubuy again but its a thing to remember. Because if you dont get back to customs they will send the item back.
August 21, 2026
Unprompted review
Reply from Ubuy New zealand
Hello!
Thank you for sharing your feedback. We’re extremely sorry for the confusion and understand how the additional customs charges may have come as a surprise.
Please note that customs duties are applicable to internationally purchased products and are determined and charged by the customs authorities in the destination country. For your order, the customs duty was not charged at the time of placing the order. We had also provided a clear note and checkbox explaining that the applicable amount would be charged at the time of delivery by the shipping company. The order could only be placed after accepting these terms.
That said, we understand your feedback regarding the clarity of the charges and how the experience felt. We have taken note of your comments and shared them with our quality monitoring team for further review.
Thank you again for bringing this to our attention.
Regards
Team Ubuy
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Plenty of communication and parcel…
Plenty of communication and parcel delivered on time.
August 18, 2026
Unprompted review
Reply from Ubuy New zealand
Hello Helen Kingston,
Thank you for your wonderful feedback! We're delighted to hear that you appreciated our communication throughout the process and that your parcel arrived on time. We truly appreciate your support and look forward to serving you again!
Best regards,
Team Ubuy
America to New Zealand in under a week
America to New Zealand in under a week, safe and sound. Highly recommend!
August 10, 2026
Unprompted review
Reply from Ubuy New zealand
Hello Haley,
Thank you so much for your amazing feedback, Haley! We're thrilled to hear that your order arrived safely all the way from the USA to New Zealand in under a week.
Your recommendation truly means a lot to us, and we look forward to serving you again soon!
Best regards,
Team Ubuy
Product arrived safely and as described
Product arrived as described, only downside was shipping is quite expensive, but I appreciate the opportunity to purchase items that are hard to find in NZ, thank you!
August 4, 2026
Unprompted review
Reply from Ubuy New zealand
Hello,
Thank you for your thoughtful feedback, Blush Umbrella! We're glad to hear your product arrived safely and as described. We understand your concern about shipping costs, and we’re continuously working to optimize them while ensuring reliable delivery especially for hard-to-find items.
We truly appreciate your support!
Best regards,
Team Ubuy
Reply from Ubuy New zealand
Hello Keith Urwin
Thank you for your kind feedback! We're delighted to hear everything went as promised and that your order arrived earlier than expected. We truly appreciate your support!
Best Regards,
Team Ubuy
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Reply from Ubuy New zealand
Hello Paul,
We’re sorry to hear that the product did not perform as expected. We’d like to look into this and understand what may have caused the issue. However, we’re unable to identify the order from the information provided in the review.
Please share your Ubuy Order ID or contact our Customer Support team with your order details so we can investigate the matter and assist you with an appropriate resolution.
Best Regards
Team Ubuy
Product a rip off, a copy and disgustingly overcharged
While delivery etc was timely and went well. The product sent is a rip off of the original soap, most of the active ingredients are absent. The product sent was not the one described and effectively useless.
The invoice came to 43.94 usd , inc $10.00 Us for postage, converted to NZD 74.97 . I was charged 167.25 NZ.
I have been scammed, more fool me. Not again and recommendations to stay away to any and all.
August 5, 2026
Unprompted review
Reply from Ubuy New zealand
Hello,
We are sincerely sorry to hear about your experience and regret the disappointment this has caused.
We understand your concerns regarding the product you received. Please accept our apologies for the inconvenience. Your feedback has been taken seriously, and we have already escalated the matter to our concerned team for a thorough investigation. They will contact you shortly.
We appreciate you bringing this to our attention and thank you for your patience while we work to resolve the matter.
Thank you.
Team Ubuy
Quick delivery and my Goop products are…
Quick delivery and my Goop products are exactly as ordered thank you 😊
August 5, 2026
Unprompted review
Reply from Ubuy New zealand
Hello Andrea,
Thank you for your kind feedback, Andrea! We’re delighted to hear that your order arrived quickly and that your Goop products were exactly as expected. Enjoy your purchase, and we look forward to serving you again soon!
Best Regards,
Team Ubuy
Great service
Great service and delivery wasn't to long considering it came from American.
July 17, 2026
Unprompted review
Reply from Ubuy New zealand
Hello,
Thank you for your feedback! We’re glad to hear you were happy with our service and that the delivery time met your expectations, even for an international shipment.
We appreciate your support and look forward to serving you again!
Best regards,
Team Ubuy
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Great service.
Service is incredibly super, very quick and efficient.
July 29, 2026
Unprompted review
Reply from Ubuy New zealand
Hello,
Thank you for your wonderful feedback! We’re delighted to hear you found our service quick, efficient, and reliable.
We truly appreciate your support and look forward to serving you again!
Best regards,
Team Ubuy
FULL REVIEW PROCESS STEP BY STEP ( CHECK UPDATES )
Just recently placed an order. The product is moving swiftly through shipping only hold up is a small import fee. ( I obviously did not do a thoroug read through to see the fee part)
Being my item is small the fee could double for bigger items. Not to sure how that works but the fee must be made by you before customs release your parcel.
Just wanted to make that part clear..
OTHERWISE
I am quite confident that I chose the right company to purchase from.
I Will update when I receive my parcel.
⚠️UPDATE:⚠️
The item I ordered was a custom removable denture. It is quite obvious that you would need to do a mold then ship it off for the tooth to be made.
(It does state this on the product images on the website)
I called about it and was referred to contact them through email.
I did that and got a reply a day later in spanish might i add.
I was asked to fill out a
"quotation form " when the problem at hand was me needing a shipping bag so my molds could be sent back to the lab to start the process of making my tooth.
It states on the instructions that it is a bit hard for the tooth to be made if the molds dry out and as of today they have been sitting for 36 hours .
Will update when they get back to me.
⚠️UPDATE⚠️
There was no thorough research on the product I purchased. Turns out the company they purchased my product from stated "The medical supplies can not be shipped internationally" which they are referring to the mold..
The crazy part is the original company ubuy is reselling from offered the same services but directly through them?
I triple checked that the items can be sent internationally and they gave me a thumbs up.
Not to sure whats going on there but ubuy did give me a full refund and I honestly would purchase through them again just nothing of the nature of my first purchase.
The shipping is tremendous but the emailing and getting a reply 24-48 hours is sooo bad especially when you order things that are needed within a timeframe.
July 31, 2026
Unprompted review
Reply from Ubuy New zealand
Hello,
Thank you for sharing your experience and for your confidence in choosing Ubuy.
We're glad to hear that your order is progressing smoothly. Regarding the import fee, please note that customs duties, taxes, and clearance charges are determined by the customs authorities of the destination country and may vary depending on the nature, value, and category of the imported goods. These charges, where applicable, must be settled before the shipment can be released for delivery.
We truly appreciate your feedback and your understanding. We look forward to delivering your order successfully and hope your experience continues to be a positive one.
Thank you.
Team Ubuy
Reply from Ubuy New zealand
Hello,
Thank you for your kind words! We’re glad you had a fantastic experience with our service.
We appreciate your support and hope to serve you again soon!
Best regards,
Team Ubuy
Very trustworthy and excellent…
Very trustworthy and excellent plateform i have received my order within one week with 100%accuracy
July 24, 2026
Unprompted review
Reply from Ubuy New zealand
Hello Adeel,
Thank you for your wonderful feedback! We’re delighted to hear that you found our platform trustworthy and that your order was delivered accurately within a week.
We truly appreciate your support and look forward to serving you again!
Best regards,
Team Ubuy
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Products no longer readily available in…
Products no longer readily available in NZ. Fast service, reasonable cost. Unfortunately tracking link was absent so I couldn't follow delivery.
July 7, 2026
Unprompted review
Reply from Ubuy New zealand
Hello,
Thank you for your feedback!
We’re glad to hear you were happy with the fast service and reasonable pricing, especially for products not easily available in New Zealand.
We apologize for the missing tracking link and will work on improving this for a better experience.
Best regards,
Team Ubuy
Lovely religious art item
Lovely religious art item. Fast 10 day delivery to NZ
July 21, 2026
Unprompted review
Reply from Ubuy New zealand
Hello Dottcomm,
Thank you for your kind feedback!
We’re delighted to hear that you loved the religious art item and that it reached you quickly in New Zealand.
Your satisfaction means a lot to us. We look forward to serving you again soon!
Best Regards,
Team Ubuy
Quick easy purchase
Quick easy purchase. Product as described. Wish it was available in NZ
July 17, 2026
Unprompted review
Reply from Ubuy New zealand
Hello Nicola
Thank you for your feedback!
We’re glad to hear your purchase was quick and easy and that the product met your expectations. We appreciate your suggestion and are always working to expand availability across regions.
Best regards,
Team Ubuy
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