Trendcarpet Reviews 

I ordered the carpet 28 June, it's now 12 July and I'm still waiting for delivery. Fire GLS parcelservice Netherlands!!! They sent me a series of unclear emails. Last week their email told me the parcel had arrived and urged me to collect it within a short timeslot of 5 days. I went to the parcelshop in time but it wasn't there at all. The shop (a different one, than I originally had chosen) showed me in their system the delivery was still pending. Please urge GLS to do their work properly and deliver this week!!

Ordered twice from Trendcarpet. Both carpets were beautiful, soft and of high quality. The price is very good and the delivery was pretty fast. I'm happy with my purchase and gladly recommend this store.

we love the carpets....

I ordered a rug on April 9th. At the time of purchase, the website clearly stated that the item was out of stock and that delivery could take around 3 weeks.
Today is May 20th, and I still have absolutely no information about my order or even an approximate delivery date.

I have already contacted customer support 3 times, and every single time I receive the exact same copy-paste response: “We expect stock replenishment in 2–3 weeks, then we will send your rug.” Even when 3 weeks pass and I contact them again, the answer is still the same — “2–3 weeks.”

My order number is 2622992.

Update from 23.05- today they have sent my item to me! Finally! I will wait for it and update my review later.

Perfect, aanrader.

On the 11th of march i've bought a carpet by trendcarpet. We had to wait a long time. When the package arrived we've got cushion covers. We sent it back and later we've got the carpet. I Niet tevreden over Trendcarpet.

Ik heb op 11 april een vloerkleed besteld. Echter duurde het zo'n 3 weken voordat ik mijn pakketje kreeg. Dit staat niet op de website. Toen zaten er kussenhoezen in in plaats van een vloerklees. Op 13 april ontving ik dan eindelijk een vloerkleed. Ook deze kon terug. Het vloerkleed zat onder stof en stonk. Het zag er niet uit als een schoon vloerkleed. Onwijs balen. Inmiddels was het vloerkleed op 22 april terug in Zweden, maar helaas op 28 april heb ik nog steeds geen bevestiging en geld terug.

This was on the 11th of april. A month later. At the 13th of april I sent the carpet back to you, because it was dirty. It arrived last wednesday on the 22th of april. Almost a week ago. 
I haven't got the message that you will pay my money back. The price qas 159 euros. So I want this money back. 

I ordered a rug. The package was sent but the delivery status has not changed in more than a week, so I am starting to worry that it's a scam.

I bought two carpets from your company and I like them too much.
Thanks!

The carpet was of very poor quality and damaged.

goed product, goed track and trace,

The carpet is beautiful

I can’t believe the amount of negative reviews! This company is based in Sweden so if you’re in the UK or elsewhere the delivery will naturally take longer. Mine was surprisingly quick - it took just over a week to arrive. I ordered the 100% wool bobble rug and it’s just beautiful. It’s so thick and luxurious to walk on. Contrary to some other reviews, there was no ‘bad smell’, which is usually normal for wool-based products. I’m really pleased with the product and will definitely be ordering from this company again!

Extremely slow delivery. Ordered on 6 January, and the parcel was not even picked by the logistics firm until three business days later. Then, the parcel was on its way for more than two weeks, during which there were no updates. I contacted the customer service, which did not respond at all. Terrible, cannot recommend. The carpets themselves look and feel cheap.

Edit: Order number 2551005, ordered 2026-01-06 21:36:35. Love that the only time I ever hear from this company is to be gaslit after leaving a bad review. Avoid!

It’s been 3 weeks since I oder my carpet, on the web site it says delivery 1-2 business days, and I still didn’t receive anything.

The carpet came exactly as on photos on website, we like it very much. The only nuance is that we did not realize that it is coming from Sweden, so the delivery took several weeks.

Good quality, quick delivery, updates on time . Good customer services ! Overall very happy

I have had an extremely unsatisfactory experience with Trendcarpet.dk.

During my vacation, while I was away on a trip, Trendcarpet.dk had a carpet worth approximately 10,000 DKK delivered to my address. I was neither at home, nor did I give authorization or any form of permission for anyone else to receive the item on my behalf.

Nevertheless, Trendcarpet.dk insists that the delivery was correctly completed, claiming there is a signature. This signature is not mine, and at no point did I authorize a third party to sign for the delivery.

Instead of taking responsibility or investigating the matter seriously, the company has consistently denied any possibility of an error on their part. The communication has been marked by finger-pointing and indirect accusations, effectively claiming that I personally received the item and insinuating that I am trying to deceive them. This is both unreasonable and highly unprofessional.

Being met with mistrust and accusations, rather than assistance and responsible customer service, is completely unacceptable. When a product of this value goes missing, a company should take the situation seriously and work constructively toward a solution, not place the blame on the customer without documentation.

In this case, Trendcarpet.dk has demonstrated a lack of responsibility, inadequate customer service, and a troubling approach to handling errors. This is by no means an experience I can recommend others risk.

They should be ashamed.

——-
Respons..
You say:
With this company, you had an existing deposit permission, which allowed them to deposit the shipment without anyone being present at the time.

——

Secound time I tell u this — I don’t have any permission giving! Don’t have anything! Just understand that .!

I recently bought a rug here, and the way it was shipped is completely unacceptable. The rug was not only rolled poorly, it was also folded in half and sent without any protection at all. There was no cardboard tube and no proper wrapping. It feels as if the package was made smaller just to save money.

The result is that the rug now has creases and ripples that still have not disappeared, even after almost four weeks of lying flat. This is not what anyone should expect from a new product, especially from a store that calls itself professional.

What makes the situation even worse is the response from customer service. They told me that I can only return the rug if it is in its “original condition.” This is unreasonable, because due to their poor packaging, they did not even manage to deliver it in its original condition themselves. They should focus on delivering the product in proper condition before making such demands of their customers.