Rugvista Reviews 

Very disappointing quality and an insulting 10% offer

I ordered a brand-new rug from Rugvista and was extremely disappointed with the condition in which it arrived.

Almost immediately after unpacking it, I noticed multiple defective areas across the rug where the pile is missing and the underlying construction/backing is clearly visible. This is not one tiny irregularity hidden somewhere on the rug — there are numerous visible spots, as shown in the attached photos.

I contacted Rugvista and provided photographs of the defects. Their customer service acknowledged the issue and stated that this was “not the condition in which we want our customers to receive their rugs.”

Despite acknowledging that a brand-new rug had arrived in an unacceptable condition, their proposed compensation if I kept it was a 10% refund.

I find that offer frankly absurd. A customer buying a new rug should not have to accept multiple visible defects for essentially 90% of the original price. Keeping it also means accepting the risk that the affected areas may deteriorate further through normal use and vacuuming.

To be fair, Rugvista did offer a free return for a full refund. However, this means repacking and returning a large rug and, if I still want the rug I originally ordered, placing another order and having another large rug shipped to me. Rugvista states that sustainability is part of its business approach, so I find it particularly difficult to understand why offering reasonable compensation for keeping an otherwise usable but clearly defective rug isn’t considered preferable to the additional transport and handling involved in a return and replacement.

I proposed a 30% refund as a reasonable compromise: I would accept the defects and keep the rug, while avoiding an unnecessary return and another shipment. In the end the best thing they could offer was 15%..

What disappoints me most is that this wasn’t a subjective complaint about the colour, texture, or whether I personally liked the rug. It arrived with visible defects, Rugvista acknowledged that it wasn’t in the condition they expect, and yet their initial solution for a customer willing to keep the defective product was only 10%.

The attached pictures speak for themselves.

Based on this experience, I would strongly recommend inspecting a Rugvista rug very carefully as soon as it arrives and taking photographs of any defects before using it.

I'm really happy with the purchase. The rug looks just like in the photo and is notably high quality

true to its quality

Its a very beautiful carpet. A real showstoper!

But it needs a lot of care compared to other carpets.

Ordered a carpet, came in quickly and as advertised. Happy with the transaction

Mooi kleed en goeie service !

whole process went smoothly. But stop hunting me on the internet about the product I just bought!! Do you think I am still interested in this same product by the same provider?? Very bad.

Quick delivery, great quality, great price

Fast delivery, good quality.
Pictures on the website resemble the ordered product.
I was a little hesitant - a rug costs a lot of money- but I am really satisfied!

I just replaced my previous rug from rugvista after 11 years. I would always order with them.

Shipped on time. Great product. Had to return once for different size and it worked very smoothly.

We ordered an outdoor rug from Rugvista for our new outside dome and we are extremely pleased with it. The price was very reasonable and there was no P&P costs even though it came from Malmo, Sweden. I would happily recommend this company for the great service, price and quality of the products.

Beautiful rug, with the exact measurements, quality look, and colors as shown on the website photos.
Delivery was very well organized.

Although the company seem to send orders internationally, we received our beautiful rug just in a few days as if we ordered it in the NL. No custom clearance or extra costs incurred.
The rug's manufacturing quality is great, real wool, hand woven.
Despite the delivery limitations, the rug couldn't be rolled, it had to be folded (2,5x3,5, rt kg). But the seems evened in a few days or a week. In this regard, customer support was helpful.
I can't say if the rug will perform good with wear as we have it for 1-2 months only.

Good communication, fast shipment. Product exactly as shown on internet.

Easy to navigate website, beautiful carpets.

Love the rug and customer service was great! I highly recommend, they have the best rugs.

Simpel bestelling op gsm

I ordered a very reasonably priced rug, but I got a different one... The size was correct but the pattern and colours were different 😂 What the hell hahah...
When I emailed the customer support they apologised but didn't seem surprised at all and oddly didn't knowledge the existence of the actual rug advertised on their website.
They issued a return and asked if I want to order a different rug, but I already disposed of the packing materials and who knows what rug I would be getting next time... So I am keeping this one because it's ok-ish...
While I recommend this store for the good prices (and you do get A rug...), it's for more adventurous people who don't mind what rug they'll be getting 🤷🏻‍♀️