Several years ago I had a pretty good experience with ThredUp so I decided to give them another try. My daughter buys a lot of clothes and never wears them so we sent 3 bags of her things recently. No... See more
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Sent a lot of my items to get sold Some frivolous items got listed, but my other mint condition specialty items were rejected and "recycled". When I confronted them, they said it wasn't up to stand... See more
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Terrible customer service. They advertise that you can talk to a human about your issues, but set you up with an AI bot instead, who simply regurgitates the same language already on their site. Good l... See more
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I recently "thought" I bought a lovely pair of coveralls (but what l was sent was not what was advertised). The coveralls were cute and advertised as bootcut but what l was sent was skinny jea... See more
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1.4
Bad
4K reviews
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Terrible!!
Terrible!!! The absolute worst second hand website ever!!
Where to even begin.
Purchased several flats and sandals- the leather on the inside and outside peeled from my first time wearing, they went into the trash. A couple were cheap cheap…
I kept one dress out of fourteen.
Couldn’t return three or four of them.
And what was returned was prorated for restocking fees, So I don’t even get back what I paid.
Would never recommend or purchase from this place ever again.
February 21, 2026
Unprompted review
Reply from ThredUp
Hello Andrea, we're so sorry to hear about your experience. This is certainly not the quality we strive to provide, and we understand how disappointing it must have been to receive items that didn't meet your expectations.
We'd appreciate the opportunity to look into this further and see how we can help. Please email us at Support@thredup.com with the email address associated with your ThredUp account, your order number(s), and details about the items you received. Our team will be happy to review your experience and work toward a resolution.
I recently placed multiple orders on…
I recently placed multiple orders on thredup for the 1st time. To try to manage my expectations, I picked mostly brands I was familiar with their fit and picked very good condition with only minor wear/ NWT. Many of the items were in good shape. Two items were in horrible shape. One had a giant hole and the other item had tons of stains all over it. When I reached out to them and sent photos, they want to encourage more orders so they offer discounts on future orders and tried to say that they have a robust QC Team but things still get past them every so often. The stained item I would never ever wear as it is stained in multiple places. The item with the giant hole is crocheted and might be able to be closed. For me, I think I would prefer going back to local consignment shops as they do better quality control.
July 20, 2026
Unprompted review
Reply from ThredUp
Hello Aj, we're so sorry to hear that some of the items you received didn't match our quality standards. While our team carefully inspects every item before it's listed and shipped, we know that occasionally something can slip through, and we sincerely apologize for that experience.
We'd love the opportunity to make this right. Please send us an email at Support@thredup.com with the email address associated with your ThredUp account, your order number, and a description of the item(s). Our team will take a closer look and work with you to find a resolution. We appreciate your feedback, as it helps us continue improving our quality control process.
Thredup is easy to sell too low payout
Thredup is easy to sell to just print label mail off getting payout is easy but payouts are very low on most items and they are not very skilled in which are good brands or not they will really misprice items or even reject them. For Just one of many examples I had a dress new with tags over 350 dollars new they listed it as assorted brands 20 bucks or something my payout was 1.72
But if you just want to get rid of stuff and are happy to get anything than it ok.
May 21, 2026
Unprompted review
Reply from ThredUp
Hello Candi, thanks for sharing your feedback. We're glad to hear you found the Clean Out process easy and convenient, and we understand your concerns about pricing and payouts.
We try to be as transparent as possible by providing our Payout Estimator and Selling Guides so you can get an idea of potential earnings before sending in your items. Pricing is based on a variety of factors, including brand, condition, style, and current resale demand. Our goal is to make it as easy and hassle-free as possible to Clean Out your closet.
If you have any questions about a specific payout, feel free to send us an email at Support@thredup.com—we're always happy to take a closer look.
Con Artist
These people seem to be con artists I sent them three bags a brand new items some were slightly used but most of them were new I moved I updated my information with them last thing I heard was that they were had listed my stuff then they said they were going to return some shoes which I have not heard anything from them I wouldn't trust them you'd be better taking your stuff to a consignment shop or Plato's Closet but thread up is not the way to go I never received it any money from them I never received any future correspondence that they receive my new mailing address or anything beware don't trust them at all
July 20, 2026
Unprompted review
Reply from ThredUp
Hi Ms. Gina, we're sorry to hear about your experience and appreciate you bringing this to our attention. We'd like the opportunity to look into what happened with your bags, and return. Please email us at Support@thredup.com with your account details, and our team will be happy to investigate this further and assist you.
I just started using Thredup
I just started using Thredup, and so far I'm really happy with everything.
My purchases, the selling, and customer service.
The clothes I buy here are normally expensive in store But here, I can usually buy it from 1/2 or 1/3 the price. So far I've sent in 3 bags a shortly my 4th. I'm not hoping to get rich, I cleaned out my closet. And I just hope someone else gets to enjoy the item, like I did. I've read many of the reviews of unhappy customers, this is thrifting on line, you won't get what you paid for it. And if you wanted more money for your item, you should have listed it yourself. Or sold it elsewhere. And what they dont except, I truely hope someone gets to wear it and enjoy it.
Thredup is a great company to take ppls clean used clothing and sell it for you. They do the work, ALL THE WORK. THEY package it and ship it, at no cost to the seller. So what if they charge you for shipping you, your bag, for their services. At least you can make a few bucks.
So Thredup, I've told a few ppl about your business. And they seem super happy with what they purchase. Just like me, and I've only got 1 thing I wasn't happy with. I made them into shorts. They look 110% better as shorts. I will keep buying from Thredup and I will keep selling with Thredup also. Thank for making this so easy. I appreciate the work you do, and am thankful to make a few bucks here and there. But I'm pretty sure I'll never see a penny of that money, because I'll use it on purchases from Thredup
July 20, 2026
Unprompted review
Reply from ThredUp
Hello Kayce, thank you so much for your thoughtful review and for sharing your experience! We're thrilled you're enjoying both buying and selling with ThredUp, and we truly appreciate you recommending us to others. Thanks for being part of our community—we can't wait to keep helping you find great deals and give your clothes a second life!
This company totally ripped me off for designer goods
This company totally ripped me off. I got an add for cleaning out my closet and selling stuff on consignment. It offered to send in my things (they provide a free shipping label) and I'd get paid once they sell. I thought, hey, that's easy, and I do have stuff I'd like to sell but I never have the time for it.
Well, a few weeks later, after sending in probably 20-30 pieces, a few items sell so I check the portal. Turns out I'm making pennies on items that sold for $20-50, AND they didn't "accept" about half my items I sent in, giving random, arbitrary, totally subjective reasons as to why they did not accept them.
Two of the items were high value; one was vintage designer. Worth a few hundred dollars at least. The portal says "this item will be reused or responsibly recycled." BULLSHIT.
Someone in their back office obviously scooped up this vintage designer piece and the company wanted nothing to do with me when I contacted for help. Just "sorry, you should have purchased Return Assurance for $35."
Ridiculous. Theft. I see why they've got 1.3 stars on here.
My mistake; I guess you just want things to be what they claim they are. Should have done my due diligence on the front end before I flushed hundreds of dollars down the toilet.
July 18, 2026
Unprompted review
Reply from ThredUp
Hello Ali, we're sorry to hear about your experience and understand why you'd feel disappointed. We know it's frustrating when the outcome doesn't match your expectations.
We want to assure you that we do not keep items from our sellers. For items that are not accepted and aren't opted to be returned, they're handled according to the Clean Out terms selected at the time of processing, which may include responsible recycling or reuse.
We'd appreciate the opportunity to take a second look at your experience and review your account. Please email us at support@thredup.com with your account details, and our team will be happy to investigate further and provide any clarification we can.
Thredup is a joke beyond joke
Thredup is a joke beyond joke. Sent them 4 of the 5 bags and literally the clothes sent were valued over $2000 in value and I've literally made $35.00 I am beyond shocked at the amount they steal from customers and then they decide what they think is of value and "donate" what they want or steal and keep for themselves and then if you want to buy your items back they want to charge like $5.00 per item to get them back....biggest scam ever...thinking of filing a class action lawsuit against this company.
July 17, 2026
Unprompted review
Reply from ThredUp
Jessica,
We’re truly sorry to hear that your experience hasn’t met your expectations, and we understand how frustrating this must be. This is not the way we want our sellers to feel. We understand that sending in items of value requires trust, and our team evaluates each item based on current resale demand, condition, and brand performance on our platform.
To help set expectations in advance, we offer a payout estimator so sellers can preview potential earnings and decide if we are the right option before sending in a Clean Out. While we aim to price items competitively to help them sell, payouts and acceptance can vary, and specific amounts cannot be guaranteed.
We truly value the trust our sellers place in us and are always working to improve transparency in the Clean Out process. If you would like our team to take a closer look at your results, please feel free to contact our Support Team.
No skills selection process
Several years ago I had a pretty good experience with ThredUp so I decided to give them another try. My daughter buys a lot of clothes and never wears them so we sent 3 bags of her things recently. Now I see that they listed no name brands that barely give a payout and rejected lots of never worn designer items like Levi’s, Betty Barclay, Coldwater Creek, DNKY, as well as lots of Forever 21 items. A brand new swimsuit from Speedo also not accepted. I don’t know who makes the decisions there but they are obviously not very skilled. Never again!
July 17, 2026
Unprompted review
Reply from ThredUp
Hi Esther,
We are sorry to hear that your recent experience with us did not meet your expectations. Our goal is to provide a convenient way to clean out your closet and earn some cash. Please note that we cannot guarantee items will be accepted, regardless of their condition or category, as acceptance also depends on our current inventory needs. We truly value the trust our sellers place in us and are always working to improve transparency in the Clean Out process. We strive to set clear expectations regarding processing times, payout estimates, and our terms of service in the selling guide before you send in a bag. If you would like our team to take a closer look at your results, please feel free to contact our Support Team.
Do NOT send them clothes
I sent them 2 clean out bags of clothes. 1 had 81 items of new or like new kids clothes, most of which were popular brands. They listed 17 and donated the rest. The ones that hey did list, if they sell, I will make pennies. Absolute scam.
July 17, 2026
Unprompted review
Reply from ThredUp
Thank you for sharing your feedback. We're sorry to hear that the payout didn’t meet your expectations. Our team carefully evaluates each item based on current resale demand, condition, and brand performance on our platform. To help set expectations, we offer a payout estimator so sellers can preview potential earnings before sending in a Clean Out. We also offer Premium Consignment and return options for sellers who would like unaccepted items sent back, as we can't guarantee that any items will be accepted. We truly value the trust you place in us and are always working to improve transparency in the Clean Out process. If you’d like us to take a closer look at your results, please feel free to reach out to our Support Team.
Junky and Smelly
A couple of years ago I bought two beautiful pair of shoes on ThredUp. Unfortunately, things have changed.
I recently bought pants and shoes. Not only was everything junky and not like the pictures but all the items, including the two pair of shoes, had evidently been sprayed with Febreze. Sickening. I could have washed the pants 10 times in white vinegar to maybe remove the smell but how do you get the chemicals out of shoes? NEVER NEVER NEVER AGAIN. Wasted over $75.00.
June 1, 2026
Unprompted review
Reply from ThredUp
Hello Jasmine, we're sorry to hear that you received an item that may not have matched our description. Our team closely inspects each and every item that gets sent to customers, and we’d like the opportunity to resolve this for you. Can you please send us an email at Support@thredup.com with the email you use with ThredUp, your order number, and a description of the items?
So sorry about this, and looking forward to making it right for you!
I would give thredUP negative stars if…
I would give thredUP negative stars if I could. I spent days curating a bundled package before a trip. They sent the wrong package and never offered to track mine down. Total waste of time. I had to spend an hour online with customer service to get a refund. They offered an apology and a $20 credit. I’m sending the package back because I feel bad for everyone involved. But I have limited mobility and it is literally going to be a heavy lift. Hard pass next time.
July 17, 2026
Unprompted review
Reply from ThredUp
Hello Bloomily, we're so sorry this happened and understand how frustrating it must have been—especially after spending so much time curating your order. We know this experience fell short of the standard we aim to provide. We appreciate you working with our team, and we're glad we were able to process your refund. Thank you for taking the time to return the package despite the inconvenience, and we truly appreciate your feedback as we continue working to improve.
The clothing can be very used
The clothing can be very used. The sizing is inaccurate. I am purchasing a size xl and many of the clothes in that size do not fit. The prices are too high for what you get. The bras I purchased are disgusting and I would not even try them on. Good idea but lacking on quality.
July 4, 2026
Unprompted review
Reply from ThredUp
Hi Nancy,
We truly value your support and are sorry to hear that some of your items did not meet your expectations upon arrival. Your experience is important to us, and we understand how disappointing it can be when an order isn’t quite right. While we strive to provide accurate listings and high-quality items, we recognize that we don’t always get it perfect. Feedback like yours is incredibly helpful as we work to improve both our quality control and the accuracy of our listings. If any item you receive is not as described, please know that we’re always here to assist with free returns or to discuss alternative resolutions that might work better for you. Please don't hesitate to reach out to our support team if you would like us to further review your order. Thank you!
My Love Has Slowly Dwindled....
For me it was a sad downward spiral with ThredUp as I absolutely loved them in the beginning! The deals I got for items still with tags on them was unmatched compared to other sites. Even pre-owned items I purchased were in great condition. Their commitment and dedication to having people buy pre-owned is something that I completely loved and stood behind however other things not so much. Customer service takes forever to get in contact with and quite often you are waiting forever to get a response back from anyone with no option to talk to anyone live. The most frustrating thing however and the reason I've issued my single star rating is because of the shipping/delivery. 3 times (with this week being the 3rd) my packages were delivered and left outside by the delivery driver after hours and were stolen in spite of the directive's provided to not deliver after hours or on the weekends. These were items that I carefully selected and would never find again. But it is the overall lack of interest from ThredUp to make sure that this type of thing stops happening that's really most upsetting. Sometimes just refunding the customers money is just not enough. Showing that you care by holding someone accountable is what needs to be done especially when the online reviews are horrific!
July 4, 2026
Unprompted review
Reply from ThredUp
Hi Victoria,
Thank you for your feedback and for taking the time to shop secondhand with us. We truly appreciate feedback like yours as we continue working to improve our customer service, and we will pass along your experience to our logistics team. We have requested more information from you to see how we can make your experience better. Thank you again and look forward to speaking with you!
I sold my first item on ThredUp
I sold my first item on ThredUp. Now, maybe I didn’t look too deep into getting paid after listing items, but I didn’t realize in order to cash out you have to have PayPal or Stripe (which I’ve never heard of). I refuse to use PayPal as my account has been hacked many times. So I got stripe. Really annoying process to set up. I ended up texting customer service on ThredUp and they just stopped replying? I eventually figured out how to do the damn Stripe transfer then it told me it’ll be 3-5 business days. Poshmark and Mercari are such easier apps to sell through. This app has very little brands and the clothes seem to be beat up too. I couldn’t find one thing I was willing to use my credit on.
Long story short, this app sucks.
July 14, 2026
Unprompted review
Reply from ThredUp
Hello Lauren, we're sorry to hear your first selling experience didn't meet your expectations. We understand how frustrating it can be to run into unexpected payout requirements and delays, especially when you're eager to receive your earnings. We also apologize if your chat support experience left you without the help you needed—that's not the experience we aim to provide.
We currently offer PayPal and Stripe as secure payout options, and we appreciate your feedback about the setup process. We'll be sure to share it with our team as we continue working to improve the seller experience.
Thank you for taking the time to share your feedback. It helps us identify areas where we can do better.
I should have researched better
I should have researched better. I sent a dozen items, several of which were rejected (that's fine). One was sold but I received no money. The biggest seller, I received less than 18% of the purchase price. Of 3 dresses (one formal) and a blouse, I was paid $13.25. I would have preferred to bring it to the local charity. The others did not sell within the 45 days. It would have cost me more than $5 each to have them returned.
July 15, 2026
Unprompted review
Reply from ThredUp
Thank you for your feedback, and we’re sorry to hear that we were not the right fit for you. Our goal is to provide a convenient way to clean out your closet and earn some cash. We also have processing fees that are first deducted from your earnings, which go toward quality checking, housing, and photography. If you would like us to further review your specific clean out results, please reach out to our support team! www.thredup.com/contact
I am disgusted at the flat rate…
I am disgusted at the flat rate assigned plus the low estimate of what clothing sells for. My free people clothes purchased for over 100.00 a year ago, are sold for 30.00 with a credit of less than 10 dollars. I will never use this site again. Shame on you thredup!
July 14, 2026
Unprompted review
Reply from ThredUp
We are sorry to hear that our service did not meet your expectations. We strive to provide clear information upfront to help our customers make the best decisions for their needs. That’s why we offer both our detailed selling guide and payout estimator before you place an order for a bag with us. These resources are designed to help you understand our process, what you can expect, and to determine if our service is the right fit for you. If you would like us to break down your clean out results, please feel free to reach out to our Support Team.
If I could give it no stars I would!
If I could give it no stars I would!! I sent in 2 bags of clothing, at least 1/2 had tags and I had a brand new pair or womens Aja Nike's and made 3.00. I am still in the hole due to their stupid bags and how they price items. They are a racketeering organization and I am joining the lawsuit
July 14, 2026
Unprompted review
Reply from ThredUp
Hello Steph, thank you for taking the time to share your experience. We're sorry to hear that the outcome of your Clean Out wasn't what you expected. We understand how disappointing it can be when items you believed were in great condition aren't accepted while others are. we'd be happy to take a second look at your experience. If you're open to it, please send us an email with your account details so our team can review your Clean Out and provide additional context where possible. We appreciate your feedback and the opportunity to look into this further. Our email is support@thredup.com.
I've been so happy with Thread up
I've been so happy with Thread Up. I understand why it's so successful. Everything I've bought has been delivered quickly and packaged well and whilst there were a few slight discrepancies, the value for money is incredible. Best ever second hand online store. No wonder Ebay has died. If you like buying second hand for a good price this is the new leader.
July 12, 2026
Unprompted review
Reply from ThredUp
Hello Candice,
Thank you so much for your thoughtful review! We're thrilled to hear you've had such a great experience.
We're sorry to hear that you received an item that may not have matched our description. Our team closely inspects each and every item that gets sent to customers, and we’d like the opportunity to resolve this for you. Can you please send us an email at Support@thredup.com with the email you use with ThredUp, your order number, and a description of the item? So sorry about this, and looking forward to making it right for you!
Thanks for choosing secondhand and for making ThredUp your go-to place to shop sustainably. We can't wait to help you find your next great treasure!
THEY KEEP WHAT THEY WANT AND LIST THE REST
Sent a lot of my items to get sold
Some frivolous items got listed, but my other mint condition specialty items were rejected and "recycled". When I confronted them, they said it wasn't up to standards and ended the chat. Sure, my Opening Ceramony with no damage or stain got "recycled" but my decade old Uniqlo pants was listed. Sounds to me like the person that processed picked out what they wanted to keep categorized them as "recycled".
July 9, 2026
Unprompted review
Reply from ThredUp
Hello Lydia, thank you for taking the time to share your experience. We're sorry to hear that the outcome of your Clean Out wasn't what you expected. We understand how disappointing it can be when items you believed were in great condition aren't accepted while others are.
We don't steal items from our sellers - their trust means so much to us and that's also not in alignment with who we are as a company. The best outcome for both thredUp and our customers is when we can list as many items as possible from Clean Outs. We do keep records of the items processed, and we'd be happy to take a second look at your experience. If you're open to it, please send us an email with your account details so our team can review your Clean Out and provide additional context where possible. We appreciate your feedback and the opportunity to look into this further. Our email is support@thredup.com.
Complete SCAM I sent 6 bags of clothes…
Complete SCAM I sent 6 bags of clothes and got $0. On the platform it says I sold some clothes valued at only $32. NEVER AGAIN!!!!
March 16, 2026
Unprompted review
Reply from ThredUp
Thank you so much for taking the time to leave your review, and we're truly sorry to hear about your experience. We aim to provide all relevant information in our selling guide beforehand so you can determine if we are a good fit after reviewing processing fees, the payout estimator, and the different clean-out options.
We are happy to review your situation and provide a clear breakdown if needed. We've requested more information from you and look forward to helping resolve this for you.
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