Shipping costs are too high. Aside from that love the variety of items, ease of browsing, and overall shopping experience. The descriptions are mostly accurate but some are obviously wrong (based on p... See more
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The RealReal offers women's and men's luxury fashion brands such as Chanel, Christian Louboutin, Céline, Hermes, Gucci, Louis Vuitton, Manolo Blahnik and Rolex.
United States
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Bag arrived in excellent condition. The Stella McCartney bag is absolutely gorgeous and I have no doubt it is the real thing. I’m happy with my purchase.
The item I purchased was listed as a size L online, and the label on the actual item is labeled xs/s. Careless mistake.
Very happy with my handbag good condition just like shown on website
All good but shipping cost almost my almost 1/2 what shoes cost.
Speed of delivery. Presentation of the garment: excellent. The quality of the garment is literally like new. Great job all the way around.
EVERYONE with whom I came in contact was GREAT!
I am especially attached to and respect a long standing employee named PRICE!!!!
I order a skirt and it was marked a M but listed no measurements. The skirt says 29 on the inside but it is an Italian brand, Marina Rinaldi, that has unique sizing and a 29 equates to a xxl or size 20, it’s not returnable. And I am a size 8 or a M. I gave one extra star for good faith bc I have loved mostly everything I get from
TRR.
really fast shipping and my bag came as described. thank you!!
Received what was shown on the website. The packaging is excellent. The products arrived in very good condition.
I couldn’t get customer service to respond to repeated requests to lift the restrictions on shipping my item so I could change the delivery address and now they returned it to stock and are ignoring my repeated requests to reship it to me!! Terrible 😢 🤬
I did not receive the size I ordered which was very disappointing as I needed the shoes for an event. This was my first experience purchasing as well so not sure I will do again.
I absolutely love both of my purchases! The descriptions listed the shoes as being in “good condition,” but I was pleasantly surprised to find that they were actually in perfect condition and looked almost brand new.
Another wonderful touch was that both pairs came with their original boxes, which made the purchases feel even more special. Everything exceeded my expectations, and I’m very happy with both purchases.
I would highly recommend The RealReal and will definitely be shopping with them again!
My first purchase! It shipped and arrived within a week. I can’t believe I’ve never shopped here before. I ordered the most gorgeous ring, it was such a steal. The type of ring you pass down for generations. Will definitely be shopping here again. I love that all of the items are evaluated in the highest regard, and you can get a good sense of the items condition and value before you purchase it.
Everything was so streamlined! I received my item so fast and will definitely use The RealReal again!
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