The RealReal Reviews 

133,285
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 19,291 reviews, reviewers had a great experience with this company. Customers frequently praise the fast delivery times and note that their purchases often arrive quickly, safely packaged, and even better than initially expected. Many shoppers also love the reasonable prices and appreciate finding a wonderful selection of authentic designer items that match the descriptions provided online. However, some reviewers were not happy with high shipping costs and expensive delivery fees that add unexpected expenses to their orders. A few other people also felt that product sizes are sometimes poorly described or lack sufficient detail, making it tricky to find the right fit.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product listings, noting that descriptions and conditions are... See more

Quality

Reviewers mention ambiguous feedback about quality, as experiences vary significantly among customers. While... See more

Delivery service

Clients share positive opinions on delivery service, noting that orders generally arrive quickly and as... See more

Price

People report ambiguous experiences with price, as views on costs vary significantly among reviewers. Many... See more

Order

Customers had ambiguous experiences with order processes, reflecting both satisfaction and frustration. Some... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Shipping costs are too high. Aside from that love the variety of items, ease of browsing, and overall shopping experience. The descriptions are mostly accurate but some are obviously wrong (based on p... See more

Company replied

Rated 4 out of 5 stars

I have been shopping and selling on TRR for years. I always go there first before considering traditional retail. I have frequently noticed that the condition rating of items seems to be subjective. I... See more

Company replied

Rated 4 out of 5 stars

I was happy to find the RealReal. I was able to buy a beautiful high quality designer top that still had the tags on it for a much lower price than anywhere else. I received my order in less than a... See more

Company replied

Rated 4 out of 5 stars

Overall experience was good, however, I wish the duties were included in the price. Its not great to get another bill (which you won't know the amount until they send you a duties bill ) so really you... See more

Company replied


Company details

  1. #88 of 155 best companies in Women's Clothing Store
  2. #207 of 312 best companies in Clothing Store

Written by the company

The RealReal offers women's and men's luxury fashion brands such as Chanel, Christian Louboutin, Céline, Hermes, Gucci, Louis Vuitton, Manolo Blahnik and Rolex.


Contact info

3.9

Great

TrustScore 4 out of 5

133K reviews

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Asks customers to review

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How this company uses Trustpilot

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3.9

All reviews

(133,285)

18,206 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

I order a skirt and it was marked a M…

I order a skirt and it was marked a M but listed no measurements. The skirt says 29 on the inside but it is an Italian brand, Marina Rinaldi, that has unique sizing and a 29 equates to a xxl or size 20, it’s not returnable. And I am a size 8 or a M. I gave one extra star for good faith bc I have loved mostly everything I get from
TRR.

August 30, 2026
Rated 5 out of 5 stars

I absolutely love both of my purchases

I absolutely love both of my purchases! The descriptions listed the shoes as being in “good condition,” but I was pleasantly surprised to find that they were actually in perfect condition and looked almost brand new.
Another wonderful touch was that both pairs came with their original boxes, which made the purchases feel even more special. Everything exceeded my expectations, and I’m very happy with both purchases.
I would highly recommend The RealReal and will definitely be shopping with them again!

August 30, 2026
Rated 5 out of 5 stars

My first purchase

My first purchase! It shipped and arrived within a week. I can’t believe I’ve never shopped here before. I ordered the most gorgeous ring, it was such a steal. The type of ring you pass down for generations. Will definitely be shopping here again. I love that all of the items are evaluated in the highest regard, and you can get a good sense of the items condition and value before you purchase it.

August 30, 2026

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