Theguushop Reviews 

4,401
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 679 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the stunning jewelry craftsmanship, beautiful packaging, and surprisingly fast shipping times that make receiving orders feel extra special and rewarding. Many people find the online ordering process completely smooth and seamless, and they express genuine excitement over regularly purchasing unique items for their family members. Some reviewers were not happy with durability issues, noting that certain chains tarnished rapidly, changed color, or broke after only a few wears. Others also mentioned experiencing disappointing customer support when seeking assistance with metal discoloration, unhelpful warranty coverage, or unexpected delivery delays.

What people talk about most

Product

Customers had positive experiences with product, expressing immense delight and appreciation for the stunning... See more

Delivery service

Reviewers mention positive feedback about delivery service, noting that purchases arrive quickly and on time... See more

Order

Reviewers highlight positive aspects of order experiences, expressing great satisfaction with the easy... See more

Customer service

Users describe positive interactions with customer service, frequently highlighting prompt, knowledgeable,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Guu will forever be my go to. I'm locked in as a repeated customer. The quality of the jewelry is amazing. The speed of service is very accurate. So far every product I've purchased I'd rate above ave... See more

Rated 5 out of 5 stars

Great overall experience. The customization process for my piece was simply and easy. Updates and tracking with the shipping were precise. The quality of this piece compared to the price is amazing. T... See more

Rated 5 out of 5 stars

I ordered a custom piece of an advertisement my sister sent me about this company, so I said, “Why not? Let’s give them a try.” Man oh man, I am so glad I did. My piece was absolutely amazing. The des... See more

Rated 5 out of 5 stars

Ordered my son a necklace he recently lost his father in January and sister 4yrs ago and this necklace is everything shipping timing was great fast. I will be forever a customer


Company details

  1. Jeweler
  2. also in
  3. Jewelry Store

Written by the company

GUU offers Jewelry and Apparel From Grillz to Chains, Earrings, Bracelets, Pendants, Cuban Link Chain, Jesus Piece & Rings.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.7

All reviews

(4,401)

643 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The quality of this product was hella beezy

The quality of this product was mesmerizing. I love how sleek, smooth, clean, and effulgent my chain was. It was also my very first chain I ever bought myself and honestly I look forward to purchasing another from this shop. I get mad compliments and people asking where I got my chain and I mention this shop to them. The delivery was faster than expected and was what I actually pictured.

November 2, 2026
Unprompted review
Rated 5 out of 5 stars

I have been making purchases with Guu…

I have been making purchases with Guu shop/jewelry over the years..I really love the quality, ads, sales and care for their customers. I am very pleased with the way they have upgraded over the years. They have a happy returning customer.

October 31, 2026
Unprompted review
Rated 5 out of 5 stars

This company is amazing

This company is amazing! Their attention to detail, support and communication is top notch! Received my purchase quickly and communication was on point ! Item arrived better than expected and my husband is very pleased! We will be buying from this company again. Great customer support and service!

October 26, 2026
Unprompted review
Rated 5 out of 5 stars

The style

This experience was great I never had anything like this before so I was so happy that I got something like this to add to my collection of iced out chains.the quality is good.

October 24, 2026
Unprompted review
Rated 5 out of 5 stars

Well worth the money

Had my eyes on this specific pendant finally pulled the plug and bought it. I will say it’s much better in person pictures don’t give it any justice at all. Everything is as described. I also bought a 8.5mm 20” moissanite Cuban to go with it,Everything passes the diamond tester. 10/10 purchase will be back for more.

October 13, 2026
Unprompted review
Rated 5 out of 5 stars

I STAND BY THIS COMPANY WITH EVERYTHING…

I STAND BY THIS COMPANY WITH EVERYTHING IN ME. THE QUALITY OF THERE PIECES IS UNMATCHED I MEAN THAT. .YOU CAN NOT NAME A COMPANY THAT I HAVING BEEN TO AND I KEEP COMING BACK HERE BECAUSE IT DO NOT GET ANY BETTER.

October 14, 2026
Unprompted review
Rated 1 out of 5 stars

BUYER BEWARE Received product and was…

BUYER BEWARE Received product and was convinced it was quality after just wearing it 5 times there’s some bronzing going on. Warning EVERYONE the product is made very cheaply made my neck turn intensely green, and the chain continues to degrade in quality while just sitting there on my jewelry stand, had a very unfortunate experience with the customer service as it bounced me around from bot to bot and then told me it wasn’t covered under warranty and that it was user wear. Ridiculous my other option was a $200 repair fee. So I warn you all it may look nice when you get it but this company is sending you the straight temu chains, BUYER BEWARE

October 12, 2026
Unprompted review
Rated 1 out of 5 stars

Warranty. What you mean warranty?

They don’t honor warranty so you might as well expect hell to be caught if you expect to wear their jewelry. They don’t squat if your information is lost in their system or they just decide they don’t like you. Never known a jewelry to go through the trouble to stamp their own mechandise and then deny their own work. Just weak professionalism.

October 1, 2026
Unprompted review

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