My paperwork didn't come with my ring, when it arrived to my home. Had to notify customer service and they were very helpful to find the nearest Reeds Jewelers so my husband could pick up the diamond... See more
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Review summary
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Pandora items are easily listed/viewed on your website. You acknowledge ID.me. Packaging is quick but shipping is slower to my location. Place several Pandora sale orders and the communication after t... See more
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I love Reeds Jewelers. They're always very professional and the shipping is fast. Also, I love the attention to detail by placing little ribbons on each box. Thank you and keep up the good work.... See more
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I have been purchasing jewelry from Dan and his staff at NorthLake Mall for several years and wouldn't think of going anyplace else. I am made to feel like family and a valued customer whenever I visi... See more
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Company details
- #68 of 153 best companies in Jewelry Store
- #11 of 18 best companies in Diamond Dealer
- #30 of 58 best companies in Jeweler
- #22 of 46 best companies in Watch Store
Information provided by various external sources
Discover Reeds Jewelers online for the best prices on diamonds, engagement rings, wedding bands, charms, watches, gemstone and gold jewelry. Find beautiful gifts for the ones you love or treat yourself at Reeds.com.
Written by the company
Contact info
PO Box 2229, 28402, Wilmington, United States
- 844-733-3740
- orders@reeds.com
- www.reeds.com
4.5
Excellent
20K reviews
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in your face story…
I actually have an in your face story for Reeds located in the Park Mall, Lancaster, PA. My husband and I went into Reeds to look at Ruby rings. We were greeted by a nice sales lady but she had no experience and was unable to help. She called the manager an older gentlemen that did not give his name and once we told him we were looking for a natural ruby ring he started talking to us about the expense of a natural ruby. It was obvious he was passing judgment and believed we were unable to afford such a purchase. He told the woman to take our name and number and he would reach out to their gem specialist. Well my husband and I waited over a month and no call was ever made to us. We wanted the ring for our 40th anniversary in October. So we returned to the store and this time there was a male sales person that also seemed to take our request lightly. My husband and I went to another jewelry store and they had their gemologist send over 4 different natural ruby stones. I selected one and custom made my 40th anniversary ring. My husband spent 13,000.00 for my ring that could of been Reeds but instead because they are snooty sales people and pass judgement on customers they lost out.
August 29, 2025
Unprompted review
Reply from Reeds Jewelers
Dear Andrea,
We are deeply sorry to learn about your experience. Your disappointment is understandable, and we want to address your concerns promptly. As a family-owned jeweler, we value every customer's feedback and strive to make improvements based on your input. Our operations manager is eager to discuss this matter with you directly to better understand your perspective and find a resolution. Please reach out to us at Customer@REEDS.com to connect with him. Your honest feedback is invaluable to us, and we are committed to making the situation right for you. We look forward to the opportunity to improve your experience with us.
Sincerely,
Rhianna
Reliable shipping, but inventory tracking and communication need improvement
The items that were successfully fulfilled from many orders I placed arrived quickly and were well-packaged. However, the fulfillment process for the remaining items highlights a need for better automated communication and inventory management.
There was no proactive status update or follow-up regarding the unfulfilled items after a significant waiting period. It required reaching out to customer service multiple times and manually providing the missing item details to get an update, rather than the system tracking this automatically. Ultimately, the pending items were canceled.
The main issue is that several of these canceled items still show as "available" on the website. This inventory discrepancy appears to be a frequent occurrence rather than an isolated high-demand issue, which unfortunately caused a missed opportunity to secure these items from another retailer in time. While the shipping quality is appreciated, the current lack of accurate inventory updates makes it difficult to feel secure when placing future orders.
June 23, 2026
Reply from Reeds Jewelers
Dear HT,
We appreciate you taking the time to share your detailed feedback regarding your recent orders. We're glad to hear that many of your items arrived quickly and were well-packaged. We sincerely regret the frustration you experienced with the unfulfilled items and the lack of proactive communication. We understand how disappointing it is to have items canceled, especially when they still appear available on our website, leading to missed opportunities. We are actively reviewing our inventory management and communication processes to prevent such discrepancies and ensure more accurate updates. Your insights are invaluable as we work to improve the reliability of our online stock information and the overall fulfillment experience for all our customers. We hope to have the pleasure of serving you again soon.
Sincerely,
Rhianna
Hard to find limited edition item
Hard to find limited edition item. Simple ordering process and came exactly as expected
June 27, 2026
Reply from Reeds Jewelers
Dear Kraig,
We're glad we could help you find that special item and that the ordering process was straightforward. Thank you for choosing REEDS. We hope to serve you again soon!
Sincerely,
Samantha
REEDS Customer Care
Reply from Reeds Jewelers
Dear Carla,
We're so happy to hear that your order, packaging, and delivery were excellent. We truly appreciate your positive feedback! Thank you for choosing REEDS.
Sincerely,
Samantha
REEDS Customer Care
Very pleased with my purchase!
I ordered a Pandora charm as a gift. It arrived quickly and was beautifully well packaged. This was my first experience ordering from Reeds and I was VERY PLEASED! I will definitely be back if I need to buy any other gifts.
June 27, 2026
Reply from Reeds Jewelers
Dear Jacqueline,
We are so happy to hear that your first experience with us was a positive one! We truly appreciate your kind words and look forward to assisting you with future gifts. Thank you for choosing REEDS!
Sincerely,
Samantha
REEDS Customer Care
Very happy with the purchase and customer service
There was an unexpected delay and a minor issue, but the staff (particularly, Jason Kresge) went above and beyond to ensure everything was 100%. Very happy with my purchase and the customer service.
June 25, 2026
Reply from Reeds Jewelers
Dear Ken,
We are delighted to hear that our team went above and beyond to ensure your satisfaction. We appreciate your kind words and are so glad you are happy with your purchase and the service you received. We hope to have the pleasure of serving you again soon.
Sincerely,
Rhianna
Shipping nightmare
I ordered a wedding band for my husband. The information given was that it would ship within 2 business days. After a week went by, I reached out to get an update on the shipping status. I kept being told there was a system outage with the jeweler. This went on for over 3 weeks. I finally decided to cancel the order. About an hour after I attempted to cancel, I was notified that the ring had shipped and would be delivered that day. Was truly a nightmare and will not order from Reed’s again.
June 25, 2026
Reply from Reeds Jewelers
Dear SG,
We sincerely regret the significant frustration and inconvenience you experienced with your recent order for a wedding band. The extended delay and communication issues you faced are certainly not the standard we aim for. We understand how disappointing it must have been to deal with such uncertainty, especially concerning such an important purchase. We are actively reviewing our processes to prevent similar situations from occurring in the future.
Sincerely,
Matt
REEDS Customer Experience
Reply from Reeds Jewelers
Dear Ben,
Thank you for sharing your positive feedback! We are so happy to hear that you enjoyed your time with us. We hope to serve you again soon.
Sincerely,
Rhianna
Reply from Reeds Jewelers
Hello,
Thank you for providing us with this feedback. We are so sorry that we were unable to fulfill an item on your order. It is hard to hear that we disappointed you. We are always looking for ways to improve, especially during some of our biggest sales. We hope you will consider us again in the future.
Sincerely,
Rhianna
Fast shipping excellent customer…
Fast shipping excellent customer service. Will be buying more charms soon.
June 24, 2026
Reply from Reeds Jewelers
We're so happy to hear you had a positive experience with our shipping and customer service! We truly appreciate your kind words and look forward to your next purchase.
Reply from Reeds Jewelers
Thank you so much for your kind words! We're thrilled to hear you had an excellent experience with our customer service. We appreciate your support and hope to assist you again soon!
Quick service & they had what I wanted!
Quick service- Reeds had just the product I wanted!
June 23, 2026
Reply from Reeds Jewelers
Dear George,
We're so glad we had exactly what you needed and that our service was quick! Thank you for choosing REEDS.
Sincerely,
Samantha
REEDS Customer Care
Excellent product & service!
June 29, 2026
Reply from Reeds Jewelers
Dear Peter,
Your feedback means the world to us! We're so glad you enjoyed your experience shopping with us.
Thank you for choosing REEDS! We hope to serve you again soon.
Sincerely,
Samantha
REEDS Customer Care
Need to get the link between reeds…
Need to get the link between reeds store credit card the bank working so the card can be used on the store for purchases
June 24, 2026
Reply from Reeds Jewelers
Dear Guest,
Thank you for informing us of this situation. We take customer satisfaction very seriously, and this is not the experience we want you to have. We will be reaching out to you via the email address provided in your order. We want to hear more about your experience and see if there is a way that we can make this right with you. We look forward to speaking with you.
Sincerely,
Rhianna
Would highly recommend
My Pandora charm arrived wrapped very secure and the shipping was exceptional. I would highly recommend tis jewelry store.
June 28, 2026
Reply from Reeds Jewelers
Dear Patricia,
We're so happy to hear that you enjoyed your time with us. Thank you for your high recommendation. We look forward to serving you again soon!
Sincerely,
Rhianna
Reply from Reeds Jewelers
Dear Valerie,
We're so glad to hear we provided great customer service on your most recent visit! We appreciate your kind words, and hope to see you again soon.
Sincerely,
Rhianna
Great Pandora experience
I was able to locate all my Pandora pieces at a great price and fast shipping
June 28, 2026
Reply from Reeds Jewelers
Dear D Mcclam,
We're so happy to hear that you found your desired pieces at a great price and enjoyed our fast shipping! We appreciate your positive feedback, and we look forward to serving you again soon.
Sincerely,
Rhianna
My wife really love the ring awesome…
My wife really love the ring awesome delivery service
June 23, 2026
Reply from Reeds Jewelers
Dear Randolph,
Thank you for your positive review! We are so happy to hear your wife loves the ring. We hope to have the pleasure of serving you again soon.
Sincerely,
Rhianna
Delivery was perfect
Delivery was perfect! The presentation in the packaging was a nice touch! Very satisfied with the order.
June 21, 2026
Reply from Reeds Jewelers
Dear JRod,
We're so happy to hear that you enjoyed your time with us! We're delighted you are satisfied with your order, and we look forward to serving you again soon.
Sincerely,
Rhianna
The items purchased were delivered in a…
The items purchased were delivered in a timely manners. Package included a gift bag and each charm was encased in a box with a now. I was pleased with my purchase.
June 27, 2026
Reply from Reeds Jewelers
Dear Peggy,
We are so pleased to hear that your order arrived promptly and that you were happy with the thoughtful packaging.
Thank you for choosing REEDS! We hope to serve you again soon.
Sincerely,
Samantha
REEDS Customer Care
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