They were extremely helpful getting my watch case ordered and shipped to the store for pickup. They also made my wife and daughter feel special when we came to collect it. Sarah was also amazing as... See more
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Review summary
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Reviews shaping this summary
When I received the gift, I was immediately drawn to the beautiful box that held Simba’s Disney bracelet. Beyond its beauty, the box reminded me of the Tribe of Judah, one of the twelve tribes of Isra... See more
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I always have a great experience with Reeds! My order was easy to place online, and the delivery arrived right on time, exactly as stated in the email. The packaging was also very nice and well put to... See more
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I had an excellent experience purchasing with Reeds Jewelers online. The piece I purchased looked exactly as it did in the pictures. It was very reasonably priced and I fortunately got it on sale. Shi... See more
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Company details
Information provided by various external sources
Discover Reeds Jewelers online for the best prices on diamonds, engagement rings, wedding bands, charms, watches, gemstone and gold jewelry. Find beautiful gifts for the ones you love or treat yourself at Reeds.com.
Written by the company
Contact info
PO Box 2229, 28402, Wilmington, United States
- 844-733-3740
- orders@reeds.com
- www.reeds.com
4.5
Excellent
21K reviews
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Great and attentive service!
October 21, 2026
Reply from Reeds Jewelers
Dear Gil,
We are glad you enjoyed our helpful and prompt assistance. Thank you for your feedback.
Sincerely,
Kianna
REEDS Customer Experience
A great experience
A great experience, the subject items were as depicted in pictures and delivery was very timely. The personnel at the pickup store were very professional and easy to work with.
October 20, 2026
Reply from Reeds Jewelers
Dear Roger,
Thank you for sharing your positive feedback. We are pleased to hear that your order arrived on schedule and matched your expectations perfectly. It is also wonderful to know that our store team provided you with professional and helpful assistance during your pickup. We appreciate your business and look forward to assisting you again in the future.
Sincerely,
Kianna
REEDS Customer Experience
Ease of use for website and smooth…
Ease of use for website and smooth purchase process
October 21, 2026
Reply from Reeds Jewelers
Dear Tom,
We are glad our online platform and checkout went smoothly for you. Thank you.
Sincerely,
Kianna
REEDS Customer Experience
Reply from Reeds Jewelers
Dear Ron,
We are glad you found the right item. Thank you for our positive rating.
Sincerely,
Kianna
REEDS Customer Experience
It was an average internet purchase
It was an average internet purchase, nothing bad, nothing special.
October 12, 2026
Reply from Reeds Jewelers
Dear James,
We appreciate your feedback. We aim to make our online shopping process more than just ordinary. We hope to serve you again in the future and make it special!
Sincerely,
Kianna
REEDS Customer Experience
Reply from Reeds Jewelers
Dear Carlos,
We appreciate your positive feedback! We are so pleased to hear that you had a seamless shopping experience and are delighted with your new purchase. Thank you for choosing us, and we hope to serve you again in the future.
Sincerely,
Kianna
REEDS Customer Experience
The item took a long time to arrive
The item took a long time to arrive. But the necklace is cute.
October 20, 2026
Reply from Reeds Jewelers
Dear Velvet,
Thank you for your feedback. We are glad you like the necklace, but we are addressing our shipping delays to improve our delivery times.
Sincerely,
Kianna
REEDS Customer Experience
Ordered a ring online and it showed up…
Ordered a ring online and it showed up quicker than I expected and looked exactly like the pictures. The sizing was right too so I didn't have to send it back.
October 7, 2026
Unprompted review
Reply from Reeds Jewelers
Dear Heather,
Thank you for sharing your experience. We are pleased to hear that your ring arrived ahead of schedule, matched the online images perfectly, and fit correctly without the need for an exchange. We appreciate your feedback and look forward to assisting you again in the future.
Sincerely,
Kianna
REEDS Customer Experience
I had to call customer service…
I had to call customer service regarding a charm bracelet and they were very helpful and solved my problem
October 21, 2026
Reply from Reeds Jewelers
Dear Janet,
We are glad you enjoyed your experience with our support team. We appreciate your feedback regarding the assistance provided for your jewelry piece.
Sincerely,
Kianna
REEDS Customer Experience
Both necklaces are beautiful however 1…
Both necklaces are beautiful however 1 came with a bow and the other didn't so, of course I had to take the bow off. Because you know, sisters.
Otherwise, no complaints
October 20, 2026
Reply from Reeds Jewelers
Dear Courtney,
We are glad you enjoyed the beauty of the necklaces. We understand the importance of matching packaging for siblings, and we will ensure our packaging remains consistent for future orders.
Sincerely,
Kianna
REEDS Customer Experience
They gave me what I asked for in a…
They gave me what I asked for in a timely fashion
October 13, 2026
Reply from Reeds Jewelers
Dear Norman,
We are glad you enjoyed your experience. We appreciate your feedback regarding our prompt delivery of your requested items.
Sincerely,
Matt
REEDS Customer Experience
Exactly what I expected.
October 20, 2026
Reply from Reeds Jewelers
Dear Debbie,
We are glad we met your expectations. Thank you for sharing your feedback with us.
Sincerely,
Matt
REEDS Customer Experience
Anniversary ring
Only complaint is that verification/certificate was not provided for the quality of the diamonds
October 20, 2026
Reply from Reeds Jewelers
Dear Steven,
We are glad you enjoyed your experience, and we appreciate your feedback regarding our lack of diamond quality documentation. We will review our processes to ensure we provide these certificates in the future when available.
Sincerely,
Matt
REEDS Customer Experience
We purchased a necklace for our…
We purchased a necklace for our granddaughter something unusual. Her 16th birthday. She loved it. Shipping was fast and the necklace was boxed beautifully. Easy to order also. Thank you all.
October 19, 2026
Reply from Reeds Jewelers
Cheryl,
We are delighted to hear that your granddaughter loved her unique sixteenth birthday gift, and that you found the ordering process easy. It is wonderful to know the packaging and prompt delivery met your expectations. Thank you for sharing your experience.
Sincerely,
Matt
REEDS Customer Experience
Reply from Reeds Jewelers
Dear Connie,
Thank you for your highly positive feedback. We are pleased to hear that you are satisfied with your purchase and appreciate your recommendation. We look forward to serving you again in the future.
Sincerely,
Matt
REEDS Customer Experience
The watch was not how it was advertised
October 18, 2026
Reply from Reeds Jewelers
We thank you for your feedback. We are so sorry to hear that you are not happy with your watch. We will be reaching out to you via the email address provided in your order to offer a solution. We look forward to speaking with you.
Sincerely,
Kianna
REEDS Customer Care
Reply from Reeds Jewelers
Dear Bruce,
We are glad you enjoyed your experience with our quick shipping and fair rates. Thank you for choosing REEDS!
Sincerely,
Samantha
REEDS Customer Care
I had to order ear rings because the…
I had to order ear rings because the ear rings my granddaughter wanted were out of stock. I ordered the earrings and they arrived 2 days before her birthday. I was able to deliver her earrings on her birthday
October 18, 2026
Reply from Reeds Jewelers
Dear Janet,
We are glad you enjoyed your experience and are so happy to hear
that the replacement jewelry arrived just in time for your granddaughter's special day. We know how important birthday gifts are, and we appreciate you sharing this wonderful outcome with us. Thank you very much for your kind feedback.
Sincerely,
Samantha
REEDS Customer Care
Disappointed in quality and price
Very hard to find quality gold online or in your stores. I was gifted with an original ten that had to be replaced twice. The third time I opted to buy replacements. Reeds used to be my first place for jewelry however the value is horrible even when paying very high prices. The last bracelet o brought is thin and fragile. I purchased an item from Belk that is very similar however it’s less than what I’ve paid at Reeds. Belks quality and merchandise is good for the price. Unfortunately we are in a climate where companies try to make the most money off of customers. I guess you are falling in line. Very disappointed.
October 17, 2026
Reply from Reeds Jewelers
Dear Kimberly,
Thank you for providing us with this feedback. We are so sorry to hear that you are not happy with your order. We will be reaching out to you via the email address provided in your order to offer a solution. We look forward to speaking with you.
Sincerely,
Samantha
REEDS Customer Care
Everything!
Everything!! website was user friendly, the payment process was smooth and delivery was fast and accurate!
October 10, 2026
Reply from Reeds Jewelers
Dear Bethanne,
We are glad you enjoyed your experience with our easy website navigation, seamless checkout, and prompt shipping. Thank you so much for this great feedback.
Sincerely,
Samantha
REEDS Customer Care
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