JAXXON Reviews 

40,919
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 1,243 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the stylish designs, beautiful presentation, and overall high quality of the jewelry pieces. Many buyers mention the exceptional customer support, stating that the staff is extremely helpful and prompt when resolving sizing or order changes. However, some people mentioned issues with strict return policies regarding items that are engraved or incorrectly sized. Consumers expressed frustration about being unable to obtain refunds or exchanges for pieces that did not fit properly. A few reviewers also noted occasional minor flaws in the finish or slight color differences between matching items.

What people talk about most

Product

Clients share positive opinions on product quality, frequently praising the beautiful design, impressive... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising prompt responses, helpful... See more

Staff

People report positive experiences with staff, frequently highlighting their promptness and professionalism... See more

Order

Reviewers mention positive feedback about order experiences, highlighting that the ordering process is... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I absolutely love Jaxxon products, they are stylish, premium and attention grabbers. Everything you want in high end jewelry. They also have absolutely amazing customer service and do everything to ma... See more

Company replied

Rated 5 out of 5 stars

I ordered a necklace & bracelet set. The necklace arrived monogrammed beautifully as specified but I assumed the matching bracelet would be monogrammed as well. It was not. I contacted customer ser... See more

Company replied

Rated 5 out of 5 stars

The process of delivery and return were seamless. I only wish they would have been more flexible with item exchanges. I bought a bundle and want to return one and keep the other. I bought several piec... See more

Company replied

Rated 5 out of 5 stars

I had to update my order. I ordered the wrong size chain and my customer service rep, Chloe, worked wonders making sure I received what I wanted. She was prompt with a response to my inquiry and ex... See more

Company replied


Company details

  1. Jewelry Store
  2. also in
  3. Fashion Accessories Store
  4. Jeweler
  5. Jewelry Designer
  6. Men's Clothing Store
  7. Online Marketplace

About JAXXON

Written by the company

Shop Collections
Shop Chains
Shop Bracelets

Italian Made Chains

It's no secret that Italian Made jewelry is second to none, perfected over millennia into the modern world. That is why we only work with the most enduring and premium quality materials straight from Italy, from solid 14k Gold to 925 Sterling Silver. Three years ago we committed to bringing you Italian luxury at a price point within reach. We've never settled for less and we don't believe that you should either.

Free Returns and Exchanges

Free Express Shipping and Easy Returns and Exchanges

Free Express Shipping and Easy Returns and Exchanges

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

41K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.5

All reviews

(40,919)

1,318 reviews in the last 12 months

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Rated 5 out of 5 stars

Great Looking Cuban Chain

My experience with Jaxxon was great. The online service was mainly accurate for ordering merchandise. The deliverance of my package was fast and was packaged neatly. The merchandise was not damaged and looking very expensive considering of the low price. Thank you very much for great jewelry that looks fantastic on me.

October 30, 2026
Rated 5 out of 5 stars

I think the products are absolutely…

I think the products are absolutely amazing. The ordering is easy and helpful for picking sizes. Delivery was quick and the chain and cross are my husband's favorite. He loves that he doesn't have to take it off to shower or work out. I love the clasp on the necklace. He now wants a bracelet to match..

October 30, 2026
Rated 1 out of 5 stars

The bracelet I received was not true to…

The bracelet I received was not true to size. Was suppose to be 7in and was only about 6 1/2. Your company told me since it was engraved they can't make an exchange. It's your company fault it wasn't the correct size, so make that make sense. I didn't receive the size I ordered, so why should I not get the size I ordered

October 30, 2026

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