I absolutely love Jaxxon products, they are stylish, premium and attention grabbers. Everything you want in high end jewelry. They also have absolutely amazing customer service and do everything to ma... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered a necklace & bracelet set. The necklace arrived monogrammed beautifully as specified but I assumed the matching bracelet would be monogrammed as well. It was not. I contacted customer ser... See more
Company replied
The process of delivery and return were seamless. I only wish they would have been more flexible with item exchanges. I bought a bundle and want to return one and keep the other. I bought several piec... See more
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I had to update my order. I ordered the wrong size chain and my customer service rep, Chloe, worked wonders making sure I received what I wanted. She was prompt with a response to my inquiry and ex... See more
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Company details
- Jewelry Store
- also in
- Fashion Accessories Store
- Jeweler
- Jewelry Designer
- Men's Clothing Store
- Online Marketplace
About JAXXON
Written by the company
Italian Made Chains
It's no secret that Italian Made jewelry is second to none, perfected over millennia into the modern world. That is why we only work with the most enduring and premium quality materials straight from Italy, from solid 14k Gold to 925 Sterling Silver. Three years ago we committed to bringing you Italian luxury at a price point within reach. We've never settled for less and we don't believe that you should either.
Free Returns and Exchanges
Free Express Shipping and Easy Returns and Exchanges
Free Express Shipping and Easy Returns and Exchanges
Contact info
16902 Von Karman Ave Unit A, 92606, Irvine, United States
- 2136631585
- contact@jaxxon.com
- jaxxon.com
4.5
Excellent
41K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 24 hours
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Reply from JAXXON
We apologize for the inconvenience you've experienced with our return process. We understand how frustrating this must have been. Our customer service team will be reaching out to you directly to look into the matter and find a way to resolve your concerns. We appreciate your feedback and the opportunity to make things right.
Fast and friendly customer service!
Fast and friendly customer service!! They caught an error on my shipping address and emailed me right away asking if that was correct. I’m so happy they caught it.
October 29, 2026
Reply from JAXXON
Thank you for the kind words! We're glad our team caught the address issue in time and reached out to ensure your order made it to the right place. We're happy we could help make your experience worry-free. We truly appreciate your support! ❤️
Fast shipping and a great product
Fast shipping and a great product. I am very happy with my purchase.
November 2, 2026
Reply from JAXXON
Thank you for your feedback! We're thrilled to hear you're happy with your purchase and that your order arrived quickly. We truly appreciate your support and hope you enjoy your new JAXXON piece! ❤️
I like the necklace very much and very…
I like the necklace very much and very happy that I got them.
November 2, 2026
Reply from JAXXON
Thank you for the lovely feedback! We're so happy to hear you're enjoying your new necklace. We truly appreciate your support and hope you continue loving your JAXXON piece! ❤️
I just received the Cuban link set as…
I just received the Cuban link set that I ordered as a gift for my house bday and I must say that I am impressed. It looks really great and the quality is really impressive as well. Getting ready to place another order And the shipping was super fast. Thank you Jaxxon for a great set.
November 1, 2026
Reply from JAXXON
Thank you for sharing your experience! We're thrilled to hear you're impressed with your Cuban Link set and its quality. We're also glad your order arrived quickly and made the perfect gift. We truly appreciate your support and can't wait to help you with your next order! ❤️
I had an absolutely fantastic experience.
I had an absolutely fantastic experience with JAXXON customer service, thanks to Chloe and Elle! Both were incredibly friendly, personable, professional, and genuinely pleasant to work with. They made me feel like a valued customer rather than just another order number.
I needed assistance making changes to an existing order, and both Chloe and Elle went above and beyond to make sure everything was taken care of. They were patient, attentive, and efficient, and most importantly, they both got exactly what I needed done without any hassle.
It’s refreshing to deal with customer service representatives who are not only great at their jobs but also genuinely kind and enjoyable to interact with. Chloe and Elle are outstanding representatives of JAXXON, and the company is lucky to have them!
Experiences like this are what turn first-time buyers into loyal customers. I couldn’t be happier with the service I received. Huge thanks to both Chloe and Elle for making the entire process so easy and stress-free. Five stars all around! ⭐⭐⭐⭐⭐
November 3, 2026
Unprompted review
Reply from JAXXON
Thank you so much for this wonderful review! We're thrilled to hear Chloe and Elle made your experience so smooth and enjoyable. We'll be sure to share your kind words with them. It's always our goal to make every customer feel valued, and we're grateful for your trust and continued support. We look forward to serving you again!
Reply from JAXXON
Thank you for your kind feedback! We're so happy to hear you're enjoying your JAXXON piece. We truly appreciate your support and hope to serve you again soon! ❤️
Everything was good on time quick…
Everything was good on time quick delivery the ladies love it
October 31, 2026
Reply from JAXXON
Glad to hear everything arrived on time and the ladies loved their pieces! Thanks for choosing JAXXON and sharing your experience. We hope to see you again soon!
Great quality
Great quality, fast response time, and they've always gotten my order correct.
October 29, 2026
Reply from JAXXON
We're happy to hear you've consistently had great experiences with our products and service! It's wonderful to know our team has been responsive and your orders have always been correct. Thanks for continuing to choose JAXXON. We truly appreciate your support!
Reply from JAXXON
We're glad your piece was just as expected and that you're happy with the fit and finish! Thanks for choosing JAXXON and sharing your feedback. We hope you enjoy wearing it!
Sizing
I really like the quality of the product, however it runs small. The clasp takes up a big part of the measurements. I recommend sizing up. Overall still a really good product! Will be purchasing more.
Delivery service was very quick!
November 2, 2026
Reply from JAXXON
We're glad you're happy with the quality and quick delivery! We appreciate your feedback about the sizing and clasp, as this is helpful for customers when choosing the right fit. Thanks for sharing your recommendation and for choosing JAXXON. We look forward to your next purchase!
Beautiful quality product at an…
Beautiful quality product at an affordable price. Love my black rhodium tennis bracelet! Thank you!
October 29, 2026
Reply from JAXXON
We're so glad you love your black rhodium tennis bracelet! It's great to hear you're happy with its quality and style. Thanks for choosing JAXXON. We hope you enjoy wearing it!
The whole experience
The whole experience. Delivery was fast and they stay in touch. The merch was on point and of great quality
November 2, 2026
Reply from JAXXON
We're glad you had a great experience from start to finish! It's wonderful to hear you were happy with the communication, quick delivery, and quality of your pieces. Thanks for choosing JAXXON and sharing your feedback!
My order was processed quickly and m a…
My order was processed quickly and m a filed out promptly
October 29, 2026
Reply from JAXXON
We're glad your order was processed and delivered promptly! Thank you for choosing JAXXON and taking the time to share your experience. We appreciate your support!
Great customer service.
Jaxxon was so quick at processing my exchange. Great customer service, definitely recommend. The chain and pendant are beautiful, great quality,
October 29, 2026
Reply from JAXXON
We're so glad the exchange process was quick and easy for you! It's great to hear you're happy with your chain and pendant as well. Thank you for recommending JAXXON and sharing your experience. We truly appreciate it!
Reply from JAXXON
We're happy to hear you're enjoying the look and feel of your new piece! Thanks for choosing JAXXON and taking the time to share your feedback. We hope you enjoy wearing it!
Loved my necklace and bracelet until
Loved my necklace and bracelet set, but not even two days of wearing and the somehow the bracelet clasp came undone and fell off…nowhere to be found. Really unfortunate.
October 27, 2026
Reply from JAXXON
We're so sorry this happened, especially after only a couple of days of wearing your set. We understand how upsetting it must be to lose your bracelet due to a clasp issue. This is certainly not the experience we want you to have. We'd appreciate the opportunity to look into this and see how we can help. One of our customer service representatives will reach out to you shortly.
Great selection, quick delivery, and quality products
They usually have everything in stock when you finally find your desired chain. The deliveries are quick even when you request engraving. Their size chart recommendations are spot on. Most importantly is the quality of jewelry for the price — awesomeness.
October 30, 2026
Reply from JAXXON
We love hearing this! We're glad you've had a great experience with our product selection, quick delivery, and engraving services. It's especially nice to know our size recommendations helped you find the right fit. Thank you for recognizing the quality and value of our jewelry. We truly appreciate your support!
the bracelet is nice lightweight and…
the bracelet is nice lightweight and all but its short i measured its 1/4" short its so snug..wont use iit..
November 2, 2026
Reply from JAXXON
We're glad you like the bracelet's style and lightweight feel, but we're sorry the fit turned out to be too snug. We understand how disappointing it is when the sizing isn't quite right. We appreciate you bringing this to our attention and would love the opportunity to help. One of our customer service representatives will reach out to you shortly.
So I got this for my son
So I got this for my son. And I opened the box and ... WOW the weight and the color are absolutely amazing!!!! As long as it stands up like you say. I will definitely be purchasing more items
November 2, 2026
Reply from JAXXON
We love hearing this! We're so glad the chain made such a great first impression and that you're happy with its weight and color. We hope your son loves wearing it just as much! Thank you for giving JAXXON a try. We'd love to welcome you back for your next purchase!
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