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Jeulia Jewelry Reviews 

13,654
•
TrustScore 4.5 out of 5

4.5

Jewelry Store
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Review summary

Created with AI, based on recent reviews

Looking at 3,829 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the beautiful jewelry, noting that the items are exquisite, well-made, and the online store is very simple to navigate. Buyers also appreciate the unique options available and find the overall shopping process remarkably smooth and satisfying. Some reviewers were not happy with the shipping times, mentioning long delays in processing and receiving their merchandise. A few people also experienced frustrating issues with incorrect sizing or a lack of helpful order tracking updates. These shoppers felt disappointed when their gifts did not arrive on time for special celebrations.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the beautiful jewelry, unique... See more

User experience

Clients share positive opinions on user experience, consistently praising the clean layout and smooth... See more

Order

People report ambiguous experiences with order processes, reflecting a clear divide among consumers. While... See more

Quality

Consumers find quality to be exceptional, consistently praising the beautiful and stunning jewelry. Reviewers... See more

Website

Customers had positive experiences with the website, frequently highlighting how easy it is to navigate,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service at an incredible price! I found exactly what I wanted for my wife for a push present for our first baby, I can hardly wait to give her this beautiful necklace! I love the quality and... See more

Company replied

Rated 5 out of 5 stars

The Jeulia website is extremely easy to navigate, and the customer service is always better than any company I have ever dealt with online. My wife loves the quality of all Julia products.

Company replied

Rated 5 out of 5 stars

I have ordered before and loved the pieces and it’s really easy to use and order it’s just the waiting it takes to get your merchandise

Rated 5 out of 5 stars

I purchased the photo heart locket ring with photos of my husband who had passed away last year.I just received it and it is beautiful. It's one of a kind. I placed it on my wedding finger to honor hi... See more

Company replied

Company details

  1. Jewelry Store

Written by the company

At Jeulia, jewelry is more than an accessory - it represents something much more profound. Through jewelry, we're endowed with the ability to not only personalize a look, but also evoke emotion and create memories. This is the very mentality of Jeulia; we create premium, artisanal jewelry that embodies both who you are and what you stand for. Custom Jewelry, Engagement Rings, Silver Rings.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

14K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 99% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.5

All reviews

(13,654)

4,570 reviews in the last 12 months

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Rated 5 out of 5 stars

Good quality jewelry without breaking the bank

I have used Jeulia for browsing for/buying jewelry since around October of 2024, and have loved it every single time. All of the jewelry I have purchased from here in the last 2 years is still holding up very well, and the prices are extremely affordable for the quality you get.

September 5, 2026
Unprompted review
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Rated 1 out of 5 stars

DO NOT ORDER FROM THIS COMPANY

Would be great if I could just get my item. Ordered a ring in July, it was a size 6 after trying it in I realized 7 would be better. Submitted the exchange request, they sent a message with return info but no label. I had to send multiple messages for them to get me the label. Finally received it in July sometime. Sent back my ring I ordered, they received it in 8/17. I've sent multiple emails asking for an update, submitted a few tickets and cannot get an answer at all. Will be going to my bank at this point to get my money back. Do not order from this company.

July 16, 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful pieces

I have purchased for this store before and was very pleased! I have gotten countless compliments on my ring. I just love it and it looks priceless! I just ordered my second ring and I hope to be just as pleased.

September 4, 2026
Unprompted review
Jeulia Jewelry logo

Reply from Jeulia Jewelry

Thank you so much for this lovely feedback! We are thrilled you have been delighted with your ring and received so many nice compliments‑it means a great deal to our team. We are overjoyed that you chose us again for your second order. We hope your new ring will exceed your expectations and bring you lots of joy. Enjoy your gorgeous jewellery, and we look forward to serving you again in the future!

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Rated 1 out of 5 stars

Awful aftersales service

Awful aftersales service. I bought some earrings and a bracelet for my wife and only 2 months later (and hardly 4 uses), one of the earrings doesn't close properly. I submitted a repair request on the 25/08/2026 and nobody has contacted me since despite several attempts to contact them on my behalf. Questionable quality and non-existent aftersales service.

August 25, 2026
Unprompted review
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Reply from Jeulia Jewelry

We are truly sorry to hear about your disappointing experience with your earrings and bracelet, and we sincerely apologise for the delayed response to your repair request submitted on 25/08/2026. We completely understand how frustrating it is when your jewellery fails after very little use and you do not receive timely support.

We have already reached out to you via email regarding this repair case. Please kindly check your inbox, including spam or junk folders, for our message. Our team has been dealing with a high volume of orders recently, which has led to slower‑than‑usual reply times, and we ask for your understanding on this.

We genuinely want to resolve this matter for you. Please reply to our email so we can discuss suitable solutions for your faulty earring at the earliest opportunity.

Thank you for your patience.

Rated 5 out of 5 stars

I love Jeulia

I love Jeulia, they have high quality jewlery. They don't tarnish, they are shiny and very beautiful. I have been using them for 10 years. I will continue to use them. I just bought two more pieces from them. If you love jewlery the way I do they will not disappoint. I haven't been disappointed yet. Thank you Jeulia.

September 4, 2026
Unprompted review

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