Requested a quote from the website. It was pretty straight forward. The next day Al Paterson sent me the official quote. By then I needed everything before the holiday. Al did everything within his po... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered ovens in July, and my colleagues did not install them until January. It was at this point we realized on one we had received the wrong power cord. I doubted I would get any resolution after... See more
Taso was very communicative when designing a modular soft wall clean room for our lab. They were quick to make changes to our quote whenever we needed something added or removed. Overall they were ver... See more
Eddie was very helpful through the whole ordering process. Very professional and timely with his responses. I also appreciated that he followed up when he hadn't heard back from us. Customer service w... See more
Company details
- #2 of 8 best companies in Laboratory Equipment Supplier
- #3 of 8 best companies in Air Filter Supplier
- #18 of 49 best companies in Manufacturer
- #3 of 8 best companies in Safety Equipment Supplier
- #1 of 1 best companies in Ventilating Equipment Manufacturer
Written by the company
Terra Universal designs, manufactures, and stocks comprehensive lines of cleanrooms, air filtration systems, pass-through chambers, desiccator cabinets, glovebox isolators, laminar flow hoods, cleanroom furnishings, and laboratory equipment. Since 1975 our mission has been to transform the world with innovative solutions that improve health, safety, performance, and yields.
Contact info
800 S Raymond Ave., 92831, Fullerton, United States
- (714) 578-6100
- info@terrauniversal.com
- terrauniversal.com
4.7
Excellent
934 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Excellent and Professional Customer Service
Al Peterson responded to my emails quickly, carefully considered my requests, and handled everything in a very professional manner. I really appreciate his excellent customer service and support throughout the purchase process with Terra Universal.
September 4, 2026
Christopher Kim was extremely helpful…
Christopher Kim was extremely helpful thru the ordering process. He was very knowledgeable about
the product and made it easy to place the order.
September 2, 2026
Live Chat interaction
The live chat with Justin Tran was quick and responsive. Justin was quick and immediately knew the answers to my questions. A quote was generated for me within minutes. Thank you!
September 1, 2026
Great Customer Support!
Had an issue with one of the door hinges we had ordered a few months ago and reached out to the company and spoke with Irais Aguilar. She was great throughout the whole process. She was able to get us a replacement very quickly and kept me in the loop regarding tracking! She went above and beyond to help us out!
August 20, 2026
Unprompted review
Eddie was very helpful through the…
Eddie was very helpful through the whole ordering process. Very professional and timely with his responses. I also appreciated that he followed up when he hadn't heard back from us. Customer service was great, would definitely recommend.
August 26, 2026
Superfast Chat response times to Quote…
Superfast Chat response times to Quote requests.
August 25, 2026
Accommodating to our specifications.
Accommodating to our specifications.
Eddie has been able to respond promptly.
August 21, 2026
Positive and Proactive
Eddie has been positive, proactive and helpful throughout the process! Things moved fast!
August 21, 2026
Customer service was quick to respond…
Customer service was quick to respond to any questions I had. Delivery timeline was shortened as requested. Would do business with TUI again!
August 21, 2026
Eduardo Cordova is amazing
Eduardo Cordova is amazing! Great customer service! He deserves a raise and an in person thank you! You saved the day and did it with light speed!
Thank you
August 12, 2026
Unprompted review
Valuable Support
Our experience working with Terra Universal has been excellent. Christopher Kim provided valuable insight when presented with a challenge and quickly identified a solution that helped us avoid a significant delay to our project. We greatly appreciate his prompt response, expertise, and willingness to go the extra mile to help resolve the issue.
August 19, 2026
Unprompted review
He left in the middle of a chat…
He left in the middle of a chat conversation without warning, for more than 30 minutes, then came back claiming he got called into a meeting. It was weird. Other than that, seems like i got decent service.
August 20, 2026
Reply from Terra Universal, Inc.
Dear Dorothy,
Thank you for your feedback. We apologize for the interruption during your chat and understand how frustrating it can be when a conversation is unexpectedly paused.
We have live cleanroom specialists available to assist customers in real time. On occasion, an urgent matter or emergency may require an agent to step away from their desk without advance notice. We are working to ensure clearer communication when this occurs so customers are not left wondering about the status of their conversation.
We appreciate your understanding and are glad the service was otherwise helpful.
Sincerely,
Loren
Customer Service
Long was very helpful in pointing me…
Long was very helpful in pointing me directly to the product the I needed. He followed up with a quote that made it easy to get my order placed. Very easy and efficient service.
August 20, 2026
Great experience with Daniel
Great experience with Daniel, he was fast and responsive and was able to find me the part I was looking for.
August 19, 2026
Very resposive and helpfull
August 19, 2026
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