BOSS LASER Reviews 

Stephan did an awesome job helping me out.

Heather Clowdus is great. We encountered several problems, and Heather was always there to help coordinate everything and resolve the situations.

Robert was knowledge and quick to respond back to my issue. A+ customer support!

Steven was amazing! He got us all fixed up.

I spoke to Lauren and she was very knowledgeable and super friendly.

Lauren was incredibly insightful and helpful! I appreciate that she didn’t just try to sell me things, she had actual solutions to my needs.

Our company has invested significantly in a Boss Laser system and the associated service support. While the machine itself represented a substantial investment, we have also spent thousands of dollars on service visits within the first year of operation, making the overall experience difficult to justify.

From the beginning, our experience was not what we expected. During the initial installation and training, certain parts were unavailable, requiring additional visits. The training itself felt rushed and overwhelming, making it difficult to retain and confidently apply the information provided afterward. For a product of this complexity, I believe a more structured and practical training approach would better support customer success.

We were also informed that routine maintenance support would be provided at regular intervals, approximately every six months. However, in the time we have operated the machine, we have not experienced the proactive maintenance follow-up that was described during installation.

Within the first year, we began experiencing recurring issues with the machine, including problems with the bed movement, homing functions, alignment, and overall reliability. Although technicians have visited to address individual concerns, the machine has continued to experience operational issues that have affected production.

My biggest concern has been communication and responsiveness. Our most recent service request began on October 14 and involved a production-critical machine that had already been experiencing ongoing issues. Throughout the process, our team promptly completed every requested action, including purchase orders, payment requirements, documentation, and repair checklists. Despite this, obtaining status updates, scheduling information, and clear next steps often required repeated follow-up from our team.

What should have been a straightforward scheduling process became unnecessarily prolonged due to inconsistent communication and delays in confirming service details. For a service that costs several thousand dollars, I believe customers should receive more proactive communication, clearer ownership of the process, and more timely updates.

I am not leaving this review simply because of a machine issue. Equipment can fail. My concern is that the level of communication, accountability, and customer support has not matched the premium pricing of either the equipment or the service visits.

I hope Boss Laser takes this feedback seriously and improves its customer communication, service coordination, technician scheduling process, and long-term customer support experience.

Boss Laser HR Team,
I spoke with your Client Service Representative Lauren Carter today. She was warm, friendly, knowledgeable, and professional in her conversation with me. She gives off positive energy that is motivating to others who appreciate this kind of employee. We need more people in business like Ms. Lauren to make our days a little brighter. Great interaction with Lauren and she makes a really good first impression for your company! Respectfully,
Dan Taylor
Fire Inspector

took a while to get my laser cutter shipped but the training calls made up for it

They got us back up and running in a timely matter. Thank you !!

Heather is awesome. She always comes through with any information I need. Everyone at BossLaser has been very friendly and helpful, going that extra mile for us. Thanks!!

Robert was very helpful troubleshooting an issue with our laser.

Customer service was excellent. They were able to get my parts shipped quickly.

James was knowledgeable and helpful. The best site visit we've had. We'll request him again. BOSS is lucky to have him.

Robert was a huge help pin pointing the problem with our laser and lining up the order for the replacement parts!

Great customer service! Very fast and efficient!

Excellent service

Helpful in diagnosing the repair needed and then shipping out the required supplies. Thanks, Boss Laser!

The tech was very helpful and responsive. Talked my though isolating the issue and provided a solution. thank you

My laser quit working properly and we contacted Boss laser, even though it's over two years old. The technician, Robert) was so helpful in evaluating the problem and telling us what to do to fix it. So thankful to be up and running again.