BOSS LASER Reviews 

CIAN was great to work with and helped walk me through steps to determine the machines malfunction and get me the parts to correct it.

Cian was very responsive and provided a resolution to our issues. He is very knowledgeable, professional and had a patient attitude working with us. He provided us with a good understanding of our issues and explained how we can troubleshoot an issue in the future. He continued to provide a summary of service and followed up afterwards. He's a great representative of Boss Laser!

Lauren was very quick and helpful is putting together a quote and sending me the appropriate billing information.

Lauren made the whole process of acquiring a new belt set for my LS1630 😊👍🏻

Thank you Lauren 😊

Austin was a pleasure to work with. He spent the entire day at our metal shop, installing our machine and training the team. He was very knowledgeable across the board and communicated everything clearly. Any questions we had, he answered.

He had a great personality and he seemed to enjoy his job.

We walked away with full confidence and we’ll be using our new machine, starting tomorrow.

Austin was very professional and had us dialed in and laser cutting different materials very quickly and efficiently. Very satisfied customer.

Robert was amazing once we got on a phone call and got it figured out. The shipment didn’t come with everything needed.

Cian was very patient, answer all my questions.

Fast And quick

Robert in tech support did a great job analyzing my problem. He also got my needed parts shipped out to me. Very helpful.

Heather was super helpful in looking into our payment issue. She was quick to response.

I was able to reach Austin by text in the middle of my work day, and via video call I showed him the issues we were having. Within an hour he helped diagnose the issue and create a working solution. We were back in production with minimal downtime.

He is a wealth of knowledge and whatever you're paying him, you should double it!

Stephan was very helpful and got the files sent over right away. It was much appreciated.

Alex Rivera has been a fantastic resource to have for our company. We currently lack someone to truly call an expert in this area of production and design, so having him here to help us troubleshoot software and functionality knowledge gaps has been truly helpful. We look forward to working with him and Boss Laser in the future!

Alex was very well spoken and provided a lot of insight on both the machine and the lightburn software.

Cian with Tech support was a great help. The response was quick and we got the machine back up and running with very little down time.

Jeff came out to help us setup a new piece of equipment that we purchased. This is our third machine from Boss Laser. He was very professional and thorough in explaining to our new employee.

Alex did a great job and was thorough

I called the tech support number and after leaving a description of my issue, received a call back from Cian within a matter of minutes. He walked me through the troubleshooting steps calmly, diagnosed the issue quickly, and gave me options on what I could do to fix the root cause. This was a great customer support experience!

Alex Rivera was excellent and took very good care of me. I would highly recommend Boss and Alex

Austin was great. He was communicative about when he would arrive and came prepared. He also answered any questions we had at took care of the installation very quickly and without any issues at all. We were very happy with his customer service.