SKIMS Reviews 

Best loungewear ever. Great customer service, easy exchanges and refunds.

Horrible customer service. Live chat works poorly and they are not there to help you. I ordered a bra and was really disappointed with the quality, size was not the one I had ordered and they wouldn't give me free return unless it was a store credit refund. I will never buy from them again.

I was in the Skims store that staffs told me they don't have corset in the store and I have to order online to try on and return if I don't like it. Then they help me ordered online without telling me the $6 non refundable shipping cost. When I got the item, it was toooo small for me so I have to return it and then realized the $6 is taking off from my refund amount for non refundable shipping cost. This is not fair and bad try on experiece. They should have it at the store for customers to try on the sizes. Their products are running extremely smaller than my usual size.

I have purchased the boy short underwear for a few years now, I obliviously like them. But this time they were different. The fabric was different. I don’t know how many types of boy shorts they have, but I always get the same ones every time. They are not as comfortable. And they only sent 5 instead of 6 pairs. I guess they sold out. But they did not charge me for all 6,
I would have returned them, but after reading all the reviews on their customer service and returns, I didn’t want to bother. I don’t think I’ll be ordering from SKIMS again.

I previously reviewed skims explaining how they hadn’t acknowledged my repeated emails regarding my refund, after my review, they contacted me to say that my refund had been processed, ten days later nothing I emailed again , Malik responded and said it must be my banks fault , I’ve never had an issue like this before ,and I’m pretty sure I know who’s fault this is , thank skims for messing me around ,never again

Today I went to South Coast Plaza’s location for first time. They didn’t have my bra size, so I purchased three different briefs. The girl helping me said that she will give me “new” ones with their boxes. I never checked the boxes in the store. When I came home and opened the boxes, the panties did NOT have thwir Orogonal long string TAGS, only the ones attached to the fabric.
So that means that she gave me a returned panties without the Original Thread Long Tags.
I tried calling the sore but guess what - there is NO Phone Support!
Bad customer service and Great CHEATING THE CUSTOMER!!!!!!
Will never buy from this brand ever again!!!!

I returned their uncomfortable bras and never received a refund. I thought, no problem, I'll reach out to customer service and get a refund. This is the WORST customer service I've come across. It's insane. They don't have a customer service phone number. The reps are insanely slow at responding on the chat. They are either juggling at least 15 chats at once or are purposefully slow so you'll give up. When they did respond, they said that they'd reached out to their team and would look into it and email me about it. What do you mean, look into it? This has to be a common issue, you are just trying to hold onto my money longer. So I kept pressing and eventually they said my request was "approved" and I would get a refund within 3-5 days. Let's see if I get one.

cool products! quality is ok but wait for the bi-annual sales

I returned my order using the label provided by SKIMS. Royal Mail confirmed that my parcel was delivered to their returns facility on June 11, 2026, and SKIMS also confirmed they had received it.

Initially, they told me to wait up to 7 business days for the refund. Then they asked me to wait until June 25. After that date passed, I contacted them again multiple times by both email and live chat.

Every time I contacted the chat support, I received the same response: "Please wait for an update by email." No one actually resolved the issue or provided a clear explanation.

More than a month has now passed since they received my returned items, and I still haven't received my refund. Instead of giving me a refund or a realistic timeframe, they keep saying they are "waiting for an update from their experts."

This is extremely frustrating. Customer service keeps passing the responsibility around without solving the problem. If you're considering ordering from SKIMS, be aware that if you need to return something, you may end up waiting for your money indefinitely.

Very disappointing experience.

I ordered a 34F in SKIMS ULTIMATE BALCONETTE PUSH-UP BRA | CLAY CLAY / 34 / F x 1.
They shipped me a 34DDD which was too small when tired on it store and the agent said order F. Shipment came wrong size and then the agent in customer service Cliar ( chat attached) keep telling me “ oh you received the correct item we updated all the labeling and probably missed a mislabeled. And she kept saying that over and over. The tag on the bra, label and packaging all says 34DDD and the bra fit small as when I tried on in store. So if the cup size shipped was correct you didn’t think it would fit. These customers service are trained to be dishonest. Then when i created the rerun skim charge me $6.00 for shipping fee. This is absolutely a horrible company and for it to have a khardahain name
On it. It’s such a shame for this type of terrible service.

I had been very happy with my first SKIMS push-up bra. Around two years ago, I ordered this style in size 36C, and it fit perfectly from day one. After wearing it regularly for two years, it was time to replace it, so I ordered the exact same style in the exact same size.

To my surprise, the new bra was much too small, even though the label clearly stated the same size. I contacted customer service, which took quite a bit of time and effort. Eventually, I was advised to order a larger cup size instead, so I exchanged it for a 36D.

I received the replacement today, but unfortunately it doesn’t fit either. The band size (36) is now too tight, whereas the band on my original bra fit perfectly. At the same time, the cups are slightly too large. This makes me question the consistency of SKIMS’ sizing. It appears that the sizing or manufacturing has changed, even though I ordered the exact same product in the exact same size.

What frustrates me most is that I have had to deal with multiple orders, returns, and customer service interactions because of what seems to be an inconsistency in SKIMS’ sizing rather than an issue on my end. I also chose to pay with AfterPay, and I am concerned that I may end up being charged for return shipping or other costs, even though the problem appears to be caused by the product itself.

I chose SKIMS again because my first experience was so positive, which makes this experience especially disappointing. I hope SKIMS takes this issue seriously and looks into the consistency of its sizing and quality control.

Cute swim bottoms, but the quality is less than desirable for 58$. The seams appear to be coming up and when I emailed them about it I received an AI response. It also costs 6$ to return said item.

Celebrity rubbish? NO - SKIMS have extremely good quality products. I love all the products purchased from SKIMS. Underwear, trousers, shorts, jumpers, nightwear, t-shirts - I've bought them all. I wear them constantly and not had issues when washing. Yeah sometimes the products are not suitable for me - so have to return and the returns process has been great and easy to do. Get good customer service. I can't recommend how good SKIMS are.

I ordered from Skims on Wednesday because I wanted to wear their tracksuit and t-shirt on my plane on Sunday however I was concerned as it said expect 1-2 processing days and 3-5 days for shipping. I had express shipping, which I believe to my knowledge is 3-5 days so I was slightly worried. I ordered at 9:18am on Wednesday, but I contacted Skims because I feared it was going to be stolen, or damaged while I was away. Skims was absolutely so lovely, and I spoke with Queenie and she was amazing (I can delete the name if necessary :)) To my surprise, my order was delivered the next day (Thursday) at 14:00! I highly recommend ordering, and overall, the tracksuit and t-shirt were amazing and fit perfectly and so so so comfortable! Exactly what I was looking for!

Appalling customer service.

Would never buy again.

If you need to return, you will never see your money back. Same automated messaged everytime and no actual help.

Bought three bralettes in a size medium. Atrocious quality, too tight and small. I’m a petite person with a B cup and could not comfortably fit into them. £42 each?! Not worth the inflated price by any stretch.

Pricey but does the job well. The website seems to be a bit hit & miss to consistently offer all ranges & sizes as something is alomst always out of stock but all round they offer a good range of choices from item colour to sizes & sculpting. Unable to tell you are wearing shapewear under your clothing even tighter fitting items meaning they give you a more natural enhanced figure & they are soft on the skin. I'll be looking to purchase more items. Delivery was fine.

DO NOT SHOP AT SKIMS! Faulty item, paid £200 for tracksuit the colour leaked putting huge stains across both top and bottoms
(Despite minimal wear, wash and laundry directions also followed correctly) emailed customer service who more or less told me to be expected. Terrible service all round, I have always loved shopping at Kardashian brands after being a fan for so many years, but this experience alone will prevent me from ever buying any products again - such a shame the customer service team is not up to scratch. Had this been handled right I would have accepted faults can happen. Unless you 100% know you won’t need to return I would NOT recommend!!

I bought 4 items during the 40% promotion. One item arrived faulty. One didn’t fit. I kept 2 items. I requested a replacement for the faulty item and they asked me to take photos of the fault from many angles, only to go back and forth and then tell me to return it for a refund which was a complete waste of time. When I returned the items, they didn’t refund me the correct amount. They ended up charging me the 2 items I bought as full price when I had paid less for them with the 40% promotion. I showed proof from my bank account and requested they still owed me money. They still refused saying they had refunded me the correct amount, replying like a bot. Not only do they scam you, the customer service is one of the worst companies to exist on bad faith. You have lost a customer.

I brought items I the uk and the returns process has been a nightmare. I sent back the products weeks ago and still no refund. The process of tracking a return is impossible unless you are in the USA. Do not buy if there is a chance you may need to return.