SITE123 Reviews 

9,122
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 159 reviews, reviewers had a great experience with this company. Customers frequently mention that the platform is extremely user-friendly and makes building a professional website very easy and quick for absolute beginners. Many people also greatly appreciate the helpful support team and well-designed templates that allow them to launch their online presence smoothly and without stress. However, some customers also noted persistent issues with unhelpful customer support agents and unresponsive chat features during their website building projects. Reviewers additionally mentioned significant frustrations regarding unexpected bandwidth limits, domain problems, or specific tools not working properly on basic plans over time.

What people talk about most

Website

Customers had ambiguous experiences with website building and hosting services. Many reviewers praised the... See more

Customer service

Customers consistently note ambiguous experiences with customer service, reflecting a wide range of opinions.... See more

Service

People report ambiguous experiences with service, as opinions are sharply divided among consumers. On one... See more

Staff

Reviewers highlight ambiguous aspects of staff, expressing mixed experiences with customer support. Some... See more

User experience

Reviewers mention ambiguous feedback about user experience, highlighting both highly praised aspects and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The AI reply from 'Dave' started very, very quickly and responses to questions I asked and responses I had made to his were fast, completely understandable and seemed to make complete sense. I h... See more

Rated 4 out of 5 stars

I wanted to make my own website and SITE123 helped me very much! It's a simple set-up that doesn't need someone to have a scholarship for coding. I've tried lots of 'website makers' but SITE123 stands... See more

Rated 4 out of 5 stars

Tech team helped to get me up and running very quickly! Love the ease of use of the platform. Still working on on a few details with email config but overall very satisfied!

Rated 3 out of 5 stars

I am experiencing exactly the same issues. No email address I provided has been sent a verification email. The Bots providing support are useless, there is no internal communication so they keep a... See more

Company replied


Company details

  1. #22 of 26 best companies in Cloud Computing Service
  2. #32 of 42 best companies in e-Commerce Solution Provider
  3. #276 of 349 best companies in Software Company
  4. #64 of 82 best companies in Software Vendor
  5. #16 of 19 best companies in Web designer
  6. #58 of 69 best companies in Web Hosting Company

Written by the company

SITE123 free website builder shows you how to make a website using ready-made styles and layouts. Enter your content and 1,2,3 - it's up and running!


Contact info

3.8

Great

TrustScore 4 out of 5

9K reviews

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Asks customers to review

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Replied to 97% of negative reviews

Typically replies within 1 week

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3.8

All reviews

(9,122)

221 reviews in the last 12 months

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Rated 1 out of 5 stars

Use Another Hosting Provider, you will get all problems solved!

After many months of emils blocking due to internal SITE123 decision and after many trials trying to find a solution without getting any response except that email ID is classified as SPAM, we simply moved all our emails to HostArmada and they are working as charm.

We have consulated AI agents for this issue and all of them reported that SITE123 is blocking our email ID and claimng that it is an external SPAM filter.

A company does not respect that are using emails on daily business & blocking it without being able to show any return email message from any external server is a FRAUD.

Finally we will not deal with SITE123 for ever.
go to other hosting providers and don't waste your money for a scam.

Thank you HostArmada for proving that SITE123 was a scam. the money we lost for 3 years subscription is nothing compared to stopped email service.

September 2, 2026
Unprompted review
Rated 1 out of 5 stars

Warning: predatory practices

I am writing this to warn other consumers in the UK about SITE123’s predatory billing and renewal practices. Last night, they automatically removed £330 directly from my bank account for a basic website renewal: an astronomical, nontransparent sum that doesn't align with competitive market pricing.They did this without sending a single standard courtesy reminder or warning email prior to taking the money. I noticed the charge immediately and requested a complete cancellation and full refund, which their customer billing team completely refused. Instead, they hid behind their rigid Terms of Use and tried to penalise me (calling it a "goodwill gesture" meaning they were totally fine keeping £330 for doing nothing) with a massive 30% "cancellation fee" for a service I cancelled within minutes and will never use. After pushing back, they lowered the penalty fee, but they still kept over £30 of my money for absolutely zero service rendered. When I highlighted the financial hardship this caused, a support representative patronisingly told me it was "my responsibility" to track a hidden date a full year later. While this is true, reputable companies always send reminders, even for small sums, to ensure active consent. I've been facing hardships this year that made me drop the ball on tracking yearly payments - these things happen to everyone and most companies bridge that gap by not only sending reminders but giving full refunds with grace when notified early enough. Charging a penalty fee for a renewal cancelled just minutes or hours after it processes is completely unacceptable under UK consumer standards. The only reason they get away with this is by exploiting loopholes, being based in Israel therefore not tied to UK or European law. Their practices are predatory, they exploit consumers, and they show zero transparency. Use a reputable provider who value their customers instead.

September 2, 2026
Unprompted review
Rated 5 out of 5 stars

Easier to use than other web builders

Easier to use than other web builders. AI chat doesn't get frustrated when you make silly mistakes and ask silly questions. If AI can't sort something you get a real person on the chat. I'm 68 and managed to build a site for my art, very pleased.

August 27, 2026
Rated 4 out of 5 stars

The AI reply from 'Dave' was very good

The AI reply from 'Dave' started very, very quickly and responses to questions I asked and responses I had made to his were fast, completely understandable and seemed to make complete sense.
I hadn't been advised that my Website's bandwidth limitation had been reached (or was approaching) and the reaching of the limitation came as a very quick event, literally moments after I had made some changes to existing pages and was planning to update or delete certain others. I visited support and AI member 'Dave' advised that if I made changes and deleted some items (or asked him to do so), when the bandwidth resets at the beginning of the month (1st September) I should then be able to Publish again normally.
So I've deleted 3 entire pages containing a video, changed the order of a few other pages, and removed about 12 pages containing posters and other information from 2023,and 2024.
SITE123 has been great thus far. We're getting approximately 3.5K visitors every 30 days, and I certainly intend to keep using the service.
Thank you.

August 23, 2026
Rated 4 out of 5 stars

I’m very happy with Site123

I’m very happy with Site123. The whole experience has been smooth, professional and reliable. Very user friendly. I’m really pleased with the platform. I would definitely recommend them to anyone.

August 13, 2026
Rated 1 out of 5 stars

be careful because they will raid your…

be careful because they will raid your account on renewal in a blink of any eye

took 200 rent money) from my account and were not in hurry to provide a timescale as to when this money would be put back in my account.

pay pal will refund but the shock horrigyinh

August 13, 2026
Unprompted review
SITE123 logo

Reply from SITE123

Hello,

Thank you for taking the time to submit your review.

Please note that auto-renewal is a feature designed to maintain your online presence by ensuring that your website and domain remain accessible for current and future users.

You can disable this feature at any time, and its existence is outlined in our Terms of Use, which you agreed to when you registered for the service.

If a website owner decides they do not wish to retain their website, it is their responsibility to disable auto-renewal for the product they do not wish to renew.

Our team assists users in the order of their inquiries. Typically, you can expect a reply within 24 to 72 hours of your initial contact. We strive to respond as quickly as possible and provide appropriate solutions.

You can reach our team at billing@site123.com, and we will be happy to review your case and offer further assistance.

Best Regards
SITE123 Team

Rated 1 out of 5 stars

Dishonest Company, Treated Me Like Garbage

This morning, Site123 sent me a message saying my inbox is over its 1GB storage. I've had a website and email with them for nearly seven years and I purchased this plan because it offered unlimited email storage, but now their customer service tells me, no, it was always 1GB per mailbox. They could not explain why no one contacted me until my inbox was at nearly 3GB. They waited years to tell me I was over my limit, then gave me two weeks to clear out my inbox. I contacted customer service, and the solution they offered was (of course) for me to pay to upgrade my plan. When I explained I couldn't afford this, they did offer advice on downloading emails locally, but at this point I'm far too angry and frustrated to continue using their service and will be moving my email elsewhere. I feel I was misled in my contract with them and they changed the terms without telling me. I've had no issues with their website building and hosting, but due to the way I've been treated, I'll be migrating away from their services. They have zero respect for their customers.
EDIT in response to Site123: Framing your lack of communication as flexibility does not impress me. A decent provider would have notified me as I neared the storage limit. Also, two weeks is an entirely insufficient grace period when you waited years to notify me I was over my limit. I have moved my email elsewhere and will be moving my website next year. I can only hope you will learn from this and do better for your future customers, though this seems unlikely given my experiences with you. Goodbye and good riddance.

August 11, 2026
Unprompted review
SITE123 logo

Reply from SITE123

Hello,

Thank you for submitting your review.

We would like to clarify that mailboxes provided for free as part of a purchased package have always had a storage capacity of 1GB.

In the past, we allowed some flexibility regarding mailbox storage to accommodate our users, as individual mailboxes could not be upgraded to higher storage limits. However, users who significantly exceeded their storage capacity were required to delete old emails to bring their mailboxes back to an acceptable level.

The previous flexibility is why you were not contacted about exceeding your storage limit. During that period, we refrained from sending warnings for mailboxes that were only slightly over the limit.

Recently, we introduced the option to upgrade a mailbox to a higher storage capacity. This allows users to manage their webmail more effectively by selecting which mailbox, if any, needs additional storage.

Since the previous policy is no longer in effect, any mailbox that exceeds the storage limit must be cleared of old emails to comply.

We have sent emails explaining this change, along with a grace period to give you time to adjust and clear old emails. Please note that once the grace period ends, mailboxes that exceed the storage limit will be restricted from sending and receiving emails.

We recommend reviewing your mailbox and deleting any old emails that are no longer necessary. Clearing items from your Deleted Items and Sent Items folders can quickly free up space.

Additionally, if you prefer not to delete emails at this time, you have the option to upgrade your mailbox to a higher storage limit.

Update:

There was no lack of communication regarding storage limits. The decision was made not to contact users who exceed their storage limit by a small amount in order to avoid disrupting their normal usage. If your mailbox had exceeded the limit by a larger amount, you would have been contacted and asked to clear some space.

Your mailbox exceeded its capacity by 1.8 GB, surpassing the dedicated 1 GB storage limit, which was still acceptable under the previous policy. Clearing old emails from your Inbox, Sent Items, and Deleted Items should help you return to the capacity limit.

The 14-day grace period has proven to be sufficient for most users, allowing them ample time to clear their mailboxes. If you feel that this timeframe is not adequate for your needs, please contact our team, and they will be happy to check if an extension is possible.

Best Regards,
SITE123 Team

Rated 5 out of 5 stars

I Highly recommend 123site

I will always recommend 123site. I have used a lot of different plate-forme apart from them. This one is friendly user. Easy to configure and now the integrated AI is helping you to customize your dream Website.
The interface is so beautiful and you can have everything Incorporate to your website for the same amount. No need to pay for extra add on or extensions
Creating Website have never been that easy. I REALLY HIGHLY RECOMMEND

August 10, 2026
Rated 5 out of 5 stars

OCAKA BOSCO

OCAKA BOSCO is a faith-based charitable organization providing support for vulnerable communities in Uganda, including elderly care, orphan sponsorship, youth skills training, and patient care programs. Donors learn about our programs through our website and community outreach. We accept one-time and recurring donations through secure online payment processing.

August 5, 2026
SITE123 logo

Reply from SITE123

Hello,

You rated our platform without providing a clear issue or reason. If you need assistance, please note that TrustPilot is not the right place to seek help.

You can contact our team directly through the chat feature in your account or by emailing support@site123.com.
Best regards
SITE123 Team

Rated 3 out of 5 stars

average

I did not associate with it very much because they have a limited capability, as far as programming. So, I do not have much to say about the site.

December 8, 2025
SITE123 logo

Reply from SITE123

Hello,

Thank you for submitting your review.

Please note that our platform is designed for users without a programming background. Our goal is to empower these users to create and set up their desired websites using easy-to-use tools and procedures. For this reason, we do not provide advanced programming-related features.

We encourage you to continue exploring our platform and to try out our new AI builder, which offers more advanced features and capabilities.

Best Regards
SITE123 Team

Rated 1 out of 5 stars

RUN AWAY

If some third party make any allegation against your website Site123 instructions of talk to you, puta the website down without even warning you. Your competition can just lye and out your website down.

Happened two times in four months.

AI agents answering you. Later either AI or some third world country call center. And finally some boss that changes versions offered before by previous contacts.

After the website been put down the second time without any notice, i was offered a refund. And later refused and was not done.

RUN AWAY OF SITE123

July 25, 2026
Unprompted review
SITE123 logo

Reply from SITE123

Hello,

Your website was suspended after being found in violation of our Terms of Use. Specifically, it was flagged for the use of copyrighted material and the unauthorized use of third-party intellectual property. Such content is strictly prohibited under the Terms of Use accepted when registering for our service.

Following the suspension, we contacted you and requested documentation demonstrating that you were authorized to use the reported content. We also offered you the opportunity to remove the infringing material so that the matter could be reviewed for possible resolution.
Unfortunately, you declined both options and chose not to cooperate with the verification process.

SITE123 takes the protection of intellectual property rights and compliance with its Terms of Use very seriously. The actions taken regarding your account were carried out in accordance with those Terms, and you were provided with multiple opportunities to resolve the violation and restore your website.

Regarding your refund request, our refund policy does not provide refunds for services that have already been substantially used. Your annual subscription has approximately three months remaining, meaning that the substantial majority of the purchased service period has already been provided. Accordingly, you are not eligible for a refund under our Terms of Use.

Best Regards
SITE123 Team

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