The AI reply from 'Dave' started very, very quickly and responses to questions I asked and responses I had made to his were fast, completely understandable and seemed to make complete sense. I h... See more
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Company details
- #22 of 26 best companies in Cloud Computing Service
- #32 of 42 best companies in e-Commerce Solution Provider
- #276 of 349 best companies in Software Company
- #64 of 82 best companies in Software Vendor
- #16 of 19 best companies in Web designer
- #58 of 69 best companies in Web Hosting Company
Written by the company
SITE123 free website builder shows you how to make a website using ready-made styles and layouts. Enter your content and 1,2,3 - it's up and running!
Contact info
South Sepulveda Boulevard 8939, 90045, Los Angeles, United States
- info@site123.com
- site123.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
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Use Another Hosting Provider, you will get all problems solved!
After many months of emils blocking due to internal SITE123 decision and after many trials trying to find a solution without getting any response except that email ID is classified as SPAM, we simply moved all our emails to HostArmada and they are working as charm.
We have consulated AI agents for this issue and all of them reported that SITE123 is blocking our email ID and claimng that it is an external SPAM filter.
A company does not respect that are using emails on daily business & blocking it without being able to show any return email message from any external server is a FRAUD.
Finally we will not deal with SITE123 for ever.
go to other hosting providers and don't waste your money for a scam.
Thank you HostArmada for proving that SITE123 was a scam. the money we lost for 3 years subscription is nothing compared to stopped email service.
Warning: predatory practices
I am writing this to warn other consumers in the UK about SITE123’s predatory billing and renewal practices. Last night, they automatically removed £330 directly from my bank account for a basic website renewal: an astronomical, nontransparent sum that doesn't align with competitive market pricing.They did this without sending a single standard courtesy reminder or warning email prior to taking the money. I noticed the charge immediately and requested a complete cancellation and full refund, which their customer billing team completely refused. Instead, they hid behind their rigid Terms of Use and tried to penalise me (calling it a "goodwill gesture" meaning they were totally fine keeping £330 for doing nothing) with a massive 30% "cancellation fee" for a service I cancelled within minutes and will never use. After pushing back, they lowered the penalty fee, but they still kept over £30 of my money for absolutely zero service rendered. When I highlighted the financial hardship this caused, a support representative patronisingly told me it was "my responsibility" to track a hidden date a full year later. While this is true, reputable companies always send reminders, even for small sums, to ensure active consent. I've been facing hardships this year that made me drop the ball on tracking yearly payments - these things happen to everyone and most companies bridge that gap by not only sending reminders but giving full refunds with grace when notified early enough. Charging a penalty fee for a renewal cancelled just minutes or hours after it processes is completely unacceptable under UK consumer standards. The only reason they get away with this is by exploiting loopholes, being based in Israel therefore not tied to UK or European law. Their practices are predatory, they exploit consumers, and they show zero transparency. Use a reputable provider who value their customers instead.
Easier to use than other web builders
Easier to use than other web builders. AI chat doesn't get frustrated when you make silly mistakes and ask silly questions. If AI can't sort something you get a real person on the chat. I'm 68 and managed to build a site for my art, very pleased.
Thank you for the team help me to…
Thank you for the team help me to resolve email issue.
The AI reply from 'Dave' was very good
The AI reply from 'Dave' started very, very quickly and responses to questions I asked and responses I had made to his were fast, completely understandable and seemed to make complete sense.
I hadn't been advised that my Website's bandwidth limitation had been reached (or was approaching) and the reaching of the limitation came as a very quick event, literally moments after I had made some changes to existing pages and was planning to update or delete certain others. I visited support and AI member 'Dave' advised that if I made changes and deleted some items (or asked him to do so), when the bandwidth resets at the beginning of the month (1st September) I should then be able to Publish again normally.
So I've deleted 3 entire pages containing a video, changed the order of a few other pages, and removed about 12 pages containing posters and other information from 2023,and 2024.
SITE123 has been great thus far. We're getting approximately 3.5K visitors every 30 days, and I certainly intend to keep using the service.
Thank you.
We work with this company for years
We work with this company for years, and designed several websites there. It's really great 😃👍🏼
I’m very happy with Site123
I’m very happy with Site123. The whole experience has been smooth, professional and reliable. Very user friendly. I’m really pleased with the platform. I would definitely recommend them to anyone.
Really appreciate the quickly response.
Just Awesome
be careful because they will raid your…
be careful because they will raid your account on renewal in a blink of any eye
took 200 rent money) from my account and were not in hurry to provide a timescale as to when this money would be put back in my account.
pay pal will refund but the shock horrigyinh
Reply from SITE123
Dishonest Company, Treated Me Like Garbage
This morning, Site123 sent me a message saying my inbox is over its 1GB storage. I've had a website and email with them for nearly seven years and I purchased this plan because it offered unlimited email storage, but now their customer service tells me, no, it was always 1GB per mailbox. They could not explain why no one contacted me until my inbox was at nearly 3GB. They waited years to tell me I was over my limit, then gave me two weeks to clear out my inbox. I contacted customer service, and the solution they offered was (of course) for me to pay to upgrade my plan. When I explained I couldn't afford this, they did offer advice on downloading emails locally, but at this point I'm far too angry and frustrated to continue using their service and will be moving my email elsewhere. I feel I was misled in my contract with them and they changed the terms without telling me. I've had no issues with their website building and hosting, but due to the way I've been treated, I'll be migrating away from their services. They have zero respect for their customers.
EDIT in response to Site123: Framing your lack of communication as flexibility does not impress me. A decent provider would have notified me as I neared the storage limit. Also, two weeks is an entirely insufficient grace period when you waited years to notify me I was over my limit. I have moved my email elsewhere and will be moving my website next year. I can only hope you will learn from this and do better for your future customers, though this seems unlikely given my experiences with you. Goodbye and good riddance.
Reply from SITE123
I Highly recommend 123site
I will always recommend 123site. I have used a lot of different plate-forme apart from them. This one is friendly user. Easy to configure and now the integrated AI is helping you to customize your dream Website.
The interface is so beautiful and you can have everything Incorporate to your website for the same amount. No need to pay for extra add on or extensions
Creating Website have never been that easy. I REALLY HIGHLY RECOMMEND
OCAKA BOSCO
OCAKA BOSCO is a faith-based charitable organization providing support for vulnerable communities in Uganda, including elderly care, orphan sponsorship, youth skills training, and patient care programs. Donors learn about our programs through our website and community outreach. We accept one-time and recurring donations through secure online payment processing.
Reply from SITE123
average
I did not associate with it very much because they have a limited capability, as far as programming. So, I do not have much to say about the site.
Reply from SITE123
Excellent service, price and quality products
Excellent service and quality products. I loved the websites of site123. Everything is amazing. The price is best about the all benefits.
I really recommend 💯
Excellent customer service
RUN AWAY
If some third party make any allegation against your website Site123 instructions of talk to you, puta the website down without even warning you. Your competition can just lye and out your website down.
Happened two times in four months.
AI agents answering you. Later either AI or some third world country call center. And finally some boss that changes versions offered before by previous contacts.
After the website been put down the second time without any notice, i was offered a refund. And later refused and was not done.
RUN AWAY OF SITE123
Reply from SITE123
Great team !!!
Clear and easy to follow instructions
The information I received was very clear & I was able to implement it with ease.
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