DreamHost Reviews 

Really doesn't deserve more than 1/2 a star.

I attempted to open a DreamHost account to purchase web hosting for a legitimate nonprofit organization.

DreamHost rejected the account.

That's their right. What isn't particularly impressive is that when I asked why, they told me they **cannot provide any specific details as to why the account could not be approved.**

So apparently their process is:

1. Let you sign up.
2. Take your payment information.
3. Reject the account.
4. Refuse to tell you why.
5. Void the payment.
6. Tell you to “wish you the best of luck in your search for a web host.”

That's one hell of a customer experience.

Their follow-up email also informed me that DreamHost **no longer offers a nonprofit discount for new accounts.** Fine. That's their decision.

But here's the funny part: **I found a lower-cost hosting provider even without a so-called nonprofit discount.**

So the loss of the nonprofit discount wasn't exactly the deal-breaker. The unexplained rejection and complete lack of transparency were.

I have no problem with a company deciding not to do business with me. I **do** have a problem with being rejected by an opaque approval system and being given absolutely no meaningful explanation or avenue to resolve whatever supposedly caused the rejection.

There are plenty of web hosts out there. Apparently DreamHost doesn't need my business, and that's fine.

I'll take my websites — and my money — somewhere else.

**The one star is for the customer experience, not the hosting product. I never got far enough to use it.**

A shout-out to JDE who did whatever it took to get my blog emails going again from scheduled releases. But the first person I heard from at DreamHost told me the problem was Jetpack's and sent me there, which drug out for weeks before they asked JDE to run some kind of report and from that he/she got it working again after about 2 months of not. I'm not very techy, so I depend on DreamHost to handle problems like this and only wished that it had been quicker.

Great friendly and professional service and support from Camilo.

I've been with dreamhost for more than a decade and they are consistently excellent. I keep worrying they will enshitify like the rest of the sector but so far they have not. Yesterday I opened a support ticket and this morning my issue was easily and cheerfully resolved by a real human. It's so rare these days. Thank you DreamHost.

Each service agent goes out of their way to please the client, me in this case. I could not be more pleased. They are all great and that makes me happy each time!

Dreamhost has really excellent customer service, unlike my previous web hosting service. Whenever I have a problem and open a ticket, they are quick to respond, and the tech in question almost always provides excellent answers and guidance.

With Dreamhost for decades, speaks for itself.

Extremely disappointed with every aspect of. And I will not recommend you to anyone.
The software is horrible and the AI is worse.

I am a continued , loyal customer of dream Host for more than a decade !

Customer service is top notch. Always available and knowledgeable. Stable servers. I could give them more than five stars if that were possible.

The VPS hosting comes with a direct contact. That is incredibly useful.

Shared Hosting always comes with caveats.

I’ve been using DreamHost for about fifteen years now, and have had a chance to work with a dozen other providers over the years for various needs from fully managed server hosting to VPS/virtual, to standard shared hosting for basic tier or low volume sites.

DreamHost has consistently performed better than our other hosting options in the long run, and has improved overtime in ways that make the long-term experience, satisfying and economical.

The simplified options that Dreamhost provides for switching between shared Hosting and virtual private server Hosting for instance is one of the stronger points. Our SMB margins are built upon simplified workflows, and every single time we find ourselves back with Dreamhost.

DreamHost has an outstanding support system. One of the things I appreciate the most is having access to a real person who can guide you through the platform, explain how things work, and provide personalized assistance when needed.

Their support goes beyond simply answering a question. They take the time to understand what you are trying to accomplish and continue assisting you when you need additional guidance, even if you already have experience managing websites and hosting.

This relatively new support program has made my overall experience with DreamHost exceptional. Excellent service, knowledgeable support, and definitely 10/10.

AFE
Always fixes everything

I had issues with my website being hijacked, and some resulting complications. Cherry was able to quickly figure out what went wrong and correct it for me. I super appreciate it.

Once again, Dreamhost came through and worked to help solve a problem with my staging site that saved the day. Yes, there are cheaper hosting services out there but I have stayed with Dreamhost for many years because of their excellent support!

Dreamhost has real humans doing their support, and always are so pleasant and helpful.

In an age where customer service is often lacking, I have been very happy with the help I've gotten from the Dreamhost team. They responded quickly and helpfully and resolved my issue, then responded again to show me how to fix the issue I was having.

GREAT support! Very fast response to a problem my AI helper and I would never have solved on our own. Excellent coordination: three people responded, and they all knew what had already transpired. Everyone was focused on "the problem" rather than "the rules."

I have been using DreamHost for thirteen years and they have offered excellent services. I'd like to highlight their customer service and troubleshooting teams, who are extremely prompt and have often resolved any of my site issues within either minutes or hours.