Bluehost Reviews 

We have been using Blue Host for the past 6 years. The service and the hosting overall has bee Amazing

I had an issue with a renewal charge on a long-term hosting plan and reached out to support for help. The representative was incredibly patient, understanding, and went above and beyond — checking with the admin team and coming back with a fair resolution that worked for both sides. The whole interaction was smooth, professional, and genuinely helpful. Really appreciated the effort and care shown throughout. Great customer service experience!

Original, simple and with great customer support!!

I should give you zero stars. This is regarding case no. [E-591596]. I purchased my first unmanaged VPS on Bluehost. After that, I used their control panel to reinstall the OS, and it then showed that the VPS was re-imaging soon. But I waited 4 hours, then contacted their support in chat. They said it was an issue and escalated it to the admins. However, they asked me to wait 24 hours, but by the time I am writing this, 3 days have already passed with no solution from the admin, and level 1 support keeps saying the admin will send a reply via email. I asked them that if they could not fix it, they should give me a new VPS or a refund. They are still giving me excuses and dragging this out. I have already lost a project worth more than this, and I am highly dissatisfied with their service. Their 24-hour support is just for chat; they cannot do anything except create a ticket, which I could do myself in other providers' control panels.
So I asked for a refund, but they are still avoiding it, saying their refund policy applies only to annual term plans (I had purchased a monthly term). But still, I was never able to use their service. I really regret using their service, and please do not respond to this by apologising; you should offer more support than just apologising every time.

Do not trust them. Once you purchase, you are on your own.

The services are outstanding. But I get notices that are alarming yet need to be ignored.

These notices have always been about matters of no concern. For instance, file .htaccess changes every day, And a few days ago I got a notice that my website configuration had changed, which turned out to be an artifact of Bluehost changing backup managers.

Responding to each of these requires time and effort, due to warranted security measures, and trying to remember how I get things done on the Bluehost website. The net effect of checking each error and being told to ignore the issue –or even worse, to just ignore warnings, is enraging.

It sounds like bluehost staff is used to dealing with company website management teams, not artists like me, trying to maintain a presence on the internet.

I have a background – now long out-of-date - in software development, and know how to recognize good user interface design. The continued issuing of warnings to clients then having to tell us to ignore the warnings is not good interface design, nor is it credible customer support.

Bluehost is missing the mark in these two ways. It should be an easy fix.

Very Helpful and Informative

If you need help with literally ANYTHING on your WordPress.org website, the folks behind the Support Chat are absolutely stellar. This is the first review I've written, but probably the fifth time I've used chat support, and EACH TIME I've turned to these guys, at no time have they disappointed. Always courteous, kind, professional, and they definitely know what they're doing.

So, if you're stuck on something that is well above your paygrade when it comes to your website, PLEASE seek them out, they're there to help you; take advantage of that chat feature, you will not regret it!

So, to each of the staff behind the BlueHost scenes, thank you, I appreciate every one of you for helping users like me out. 🙏❤️

Very helpful and quick in resolving my issue.

The tech was effective, efficient, capable, patient and understandable. He did very well.

HORROR MOVIE...BLUEHOST IS HORRIBLE. My site crashed and Bluehost never fixed it. Ready for a load of Bull Excrement? Here is Bluehost's response to my issues, after a YEAR of my calls and complaints.

Hello Robert,
I hope you're doing well.

My name is Marie from the Bluehost Escalated Support Team. I am reaching out regarding the reviews you recently shared on Trustpilot. Thank you for taking the time to provide your feedback.

I have attempted to contact you by phone twice and was only able to leave voicemail messages. I would welcome the opportunity to connect with you directly and learn more about your experience.

I understand from your reviews that you have concerns regarding your website, interactions with support, questions about your domain, and the overall service you received. As a long-time customer, your perspective is important, and I would appreciate the chance to review the details of your situation more closely.

My goal is to better understand your concerns and determine whether there are any outstanding matters that can be reviewed further. If you are available for a conversation, please reply with the best phone number and time to reach you, or feel free to contact me directly at the number below.

Thank you for your time. I look forward to hearing from you.

Kind Regards,

Marie V.
Executive Response Specialist
Bluehost

I've been with Bluehost for 16 years. They are the best. Excellent support, although, I have rarely needed assistance over the years. Thank you!

Bluehost tech was very helpful in resolving questions, explaining the process and finally implementing the changes our organization was looking to perform that will raise our web presence but more importantly support our member online needs!

Brian was great and took care of helping me with renewing my domain. He was very polite and helpful!!

I recently noticed a charge for an auto-renewal from Bluehost on my credit card statement. My business had been closed since COVID, and because the closure was not a planned or “happy” ending, I simply stopped paying attention to the website and related peripheral details, including the auto-renewal.

I contacted Bluehost customer support as soon as I noticed the charge. The associate explained that, because it had been more than two months since the auto-renewal, the charge was outside the refund period. I completely understand that there is a policy in place.

What I really appreciated, however, was that the associate took the time to understand my situation and genuinely tried to help rather than simply dismissing my request. I appreciate that effort and the understanding shown during the conversation.

I sincerely hope the financial department will consider the circumstances and make an exception by processing a refund. It would mean a lot, especially since the service was no longer being used after my business closed during COVID.

Thank you to the support associate for listening and trying to help.

Deepsha, was excellent, patient and really knowledgeable. Took care of all my issues with error messages and down websites. Explained everything as we went along. And gave me instructions on how to do more of my own troubleshooting.

The real person chat assistant was great, understood my issues and was able to assist in a timely manner.

I have used a few hosting companies over the years and I have to say that this is the first time I have used Bluehost and the service is second to none. I am very satisfied

What a waste of time. Tried to sign up to the AI All Access service. Apparently it's not available if you're in the EU (message does pop up to say this) - but it's also not available if you're in the UK either - even though the pricing is advertised in GBP £.