ShoeFreaks Reviews 

Incredulous that a parcel coming from Montreal Quebec going to Hamilton Ontario takes a week. Completely incompetent processing time doubled by the fact that they still use Canada Post (bankrupt) for deliveries.
Someone in logistics may want to take a lesson from Amazon perhaps.

First time ordering from this company and it won’t be my last! Amazing selection, fast delivery! I ordered the wrong size and Jennifer was able to quickly approve and exchange! All I need to do is drop it off and wait for the replacement. Amazing customer service!

Helped sort out my issue incredibly quick.

Very helpful, quick responses, made the exchange process so easy!

Customer service is great and response time is pretty quick.

Customer service is exceptional, whether I was a general question I had about the heels or an issue with my order. Jennifer responded so quickly and offered solutions that I was very please with. Will definitely purchase from ShoeFreaks again in the future.

Have been a customer for years. Amazing company, quality products and even better service ⭐️⭐️⭐️⭐️⭐️

They make amazing shoes, great quality imo. They hold up agains't the elements and are easy to maintain. Key word is maintain, AKA you still have to wipe them down, and wash them if they get marked with dirt. Treat them kindly regardless, the ones i've purchased are not combat boots. They need TLC and will last you a long time.

Their customer service also has great turn around time for prompt replies. Very helpful and clarified my questions.

Jennifer from ShoeFreaks was amazing. I felt like a pain as I had initially wanted to return my boots for a refund due to some loose threads. We emailed back and forth for an entire day, and they helped me find a solution. They were kind, responsive, and polite. Even when I felt like a pain. They maintained their professionalism, and kindness. Great customer service!! Thank you, Jennifer!

Excellent costumer service.

Shoes Freaks, especially Jennifer, give outstanding customer care!! Every issue had a timely answer and solution. And the shoes!! They helped me walk my way into a pageant queen victory!

i love shopping from shoefreaks.ca they offer the best customer service and they stand proudly behind their products!!!$ love y'all

Jennifer from Shoefreaks was great! The Demonia Camel 300 boots was great also. Thank you!

I had a super great experience with customer service they decided to change my order after initially placing it I couldn’t reach on the phone right away which I eventually got through after sending an email. The lady on the phone helped me revise my order with product numbers and stock sent me an invoice through a link to complete my new order and was kind and understanding throughout the whole process.

I AM ABSOLUTELY IMPRESSED with the customer service I received from the staff at Shoefreaks!! Every order I have ever placed has been SEAMLESS!!! I made an error on my latest order and Jennifer sent me an email RIGHT AWAY letting me know that my order was cancelled and my refund processed! They are fantastic and go above and beyond to help their customers!!!

As a performer, I've been shopping with Shoe Freaks for a few years now, and I've bought all my boots and heels from them (I have A LOT of shoes for shows but also for everyday use). My orders always arrive promptly, and I've never had any issues with the shoes until recently.

The Demonias I bought for a show fell apart within 7 hours of wear. I wrote to Shoefreaks to let them know, and the issue was resolved by the next day.

I wouldn't shop anywhere else for my Pleasers and Demonias.

My partner and I love buying shoes from here and it’s always a good experience. And they have such a good customer service for issues regarding their products. It’s genuinely appreciated the time and patience that they give. They’re just an awesome company.

Quick communication. I had to return boots to get a different size and it was actually so easy. Top quality products. Will buy many boots from them!

Have purchased multiple times with the website; the customer experience is excellent.

Notification of shipment is prompt, delivery is quick (within Canada, i.e. domestic), and customer service has addressed & resolved issues within 24-48 h of initiating e-mail from customer.

Great customer service that helped me with a couple issues that came up with my order.