ShoeFreaks Reviews 

Shoefreaks has cutting edge styles and their customer service and support is next level!! I was fortunate enough to have met Jennifer who went above and beyond to help me with correct sizing and placing my order, which arrived sooner than it was supposed to, yippy for me! If you shop here it will no doubt be yippy for you too!

I love shopping shoes/boots for my wife. The product lineup and diversity is excellent.
Also, when looking for recommendations, their reply was thorough, fast and super helpfull. Highly recommend!

Jennifer on the customer service team was amazing ! She was able to help me out quick and simple with my issue and it really saved me a bunch. I’m still so grateful 🫶🏾🫶🏾. I will be a longtime shoefreaks customer because of her !

Jennifer was soo nice and helpful:') this was my first purchase from shoe freaks and i was excited! so im glad it all worked out and I had a lovey experience :)

The lady that helped me, Jennifer, was really great. She made sure my return was processsed quickly and that it would arrive in time for my friends wedding!

Everyone at my pole studio buys their shoes from ShoeFreaks and now I understand why. The quality is great but also their customer service is super helpful. I was missing the shoe protectors I ordered and when I contacted customer service, they acknowledged the mistake and sent me the pair I ordered without any hassle and helped me track the order.

Great customer service, fast and free shipping. What more can you want? :) Also forgot to add my coupon code and realized immediately after I checked out, and they fixed the problem within minutes.

I ordered a pair of boots and they arrived pretty quick. I opened them up to find two different styles of boots. I emailed customer service right away and I was approved for a prepaid return and was notified that once they receive the mismatched order they will send me out a pair of the right ones.
Jennifer was very kind and helpful to deal with. I'm very impressed at the high level of customer service.
Thank you so much!
Melissa

It's my second time ordering from their site and, this time, I chose the wrong size and only noticed after paying. Jennifer fixed my problem before my order was shipped (all in less than 24 hours) and was super nice about it. I will definitely continue buying my shoes from them!

The costumer service is incredibly patient and helpful.

So I got a pair of boots for my cosplay and I love them they are amazing I saw them on a tiktoker that does cool cosplay s too and I got the inspiration from her so I can’t wait to try them on and i would give 1000 stars if i could but I can only give five so here u guys

Jennifer helped with a hold on my card for my shoefreaks order and was extremely responsive (within 2 minutes I had gotten her reply and confirmation that the order would be put through)

My wife usually buys sexy shoes from shoefreaks, but this time I purchased men’s Demonia boots , and they look and fit great. Jennifer was very helpful making sure my order was received okay, and helped me change the sizing before the order was shipped. Great customer service.

Fast service when you need it and great shoes!!!🔥🔥🔥

Great experience and quick answer !

Canada post was having some
Major delays and as soon as I reached out to Shoefreaks it got sorted very fast (Shout out to customer service and Jennifer) The shoes came, W size 7 kitty Maryjane’s in og colour scheme (mainly black with white accents) they are true to size as a W7 and seem very sturdy and good quality. Have yet to wear them out but they’re soooo cute. So much better than getting them imported from the UK. Love love love !!!

The size of shoes I ordered seems big and I asked an exchange. I got very prompt response from the customer service.

Jennifer was super helpful and really patient with me while I figured some things out. I really appreciate all of the care she gave to make sure everything was done right.

The boots I first received were not the correct material or size. Jennifer quickly took it upon herself to send me a label and instructions to send them back and quickly send me the correct pair. There was some waiting period but Jennifer followed up. Thank you so much for fixing my issue quickly.