I love the fast delivery these glueless wigs makes you save time and money because dont need a professional to install its an effortless job. The hair is exactly what I expected. The only thing is the... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Guys, this wig shop/brand is amazing!! Excellent quality & value for money, just like the pictures show!! I live in the UK & when I asked to return the wig for a longer version, Nadula customer sup... See more
I ordered a wig that had a bogo sale and I didn’t put the free wig in the cart. I messaged customer service and they responded right away. They were patient and explained the issue to me. I chose my f... See more
Very good communication, very honest about delivery time of shipment. Very professional as well as kind and willing to accommodate you for any inconvenience on sellers behalf. Overall I absolutely lo... See more
Company details
Written by the company
Nadula is an online retailer specializing in high-quality human hair products. Nadula sources products directly from factories, ensuring quality and competitive pricing. Here are some key features: Human hair wigs, bundles, Hair Extensions... Nadula.com features a diverse range of colors, lengths, and textures to meet different customer preferences.
Contact info
NY, United States
- service@nadula.com
- nadula.com
4.1
Great
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Customer support
The customer service rep Mike responded to my concern promptly . I needed to make sure my delivery address was correct and I was reassured it was .
September 5, 2026
Unprompted review
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5 stars always Nadula
5 stars always Nadula! Nadulas team genuinely cares. I was worried about my package being delivered they answered immediately after I had reached out. A big shoutout to the Nadula instagram and Oscar you have a wonderful team. They reassured me with patience and kindness and tracked my order and also made sure my order was received. Customer service is top tier. My bundles are beyond flawless every-time with Nadula. You all are amazing. I will always order with Nadula!!!
September 3, 2026
Unprompted review
Outstanding Service
Outstanding Service! Your response to my cancellation was received in a timely manner! Appreciate! Thank you!
September 3, 2026
Unprompted review
My experience was good I got to reach…
My experience was good I got to reach out to customer service and they help me very well I'm just waiting to receive my item see how they look customer service reach out to me very quick I like how they was able to help me thank you
September 3, 2026
Unprompted review
Absolutely no customer service
Absolutely no customer service. Unbable to get any response from vendor regarding incorrect shipping address after recieving an email from them to confirm my address to update the order. Tried multiple times to contact them on within the same hour that I recognized the mistake on Aug 25 2026. Tried for several days to contact the through paypal and recieved no repsonse to my request for assistance as of 9/2. Horrible - do not buy from this vendor unless you are willing to be dropped into a black hole after your purchase.
August 27, 2026
Unprompted review
Reply from Nadula Hair
Hi there!Thank you for sharing your feedback. We sincerely apologize for the frustration and disappointment you experienced while trying to update your shipping address.
We understand how concerning it is to realize an address correction is needed and then feel unable to reach our support team for timely assistance. We are especially sorry that you did not receive the level of communication and responsiveness you expected after contacting us through multiple channels.
Please understand that once an order enters processing, address modifications may require coordination with multiple departments, which can sometimes cause delays. However, this should never leave you feeling ignored, and we regret that we did not provide clearer updates regarding your request.
We value every customer and take concerns like yours seriously. We would appreciate the opportunity to review your case and verify what happened with your communications and order status. Please contact us with your order number, and our team will investigate the matter and do our best to assist you.
Thank you for bringing this to our attention. Your feedback helps us identify areas where we need to improve, and we sincerely hope to have the opportunity to restore your confidence in our service.
Nadula Customer Service Team
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Ella is was very helpful quick to…
Ella is was very helpful quick to respond and I got professional and excellent service,responded instantly
September 1, 2026
Unprompted review
i love everything about everything…
i love everything about everything overall 10/10
August 30, 2026
Unprompted review
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Looked for a wig for maybe thirty…
Looked for a wig for maybe thirty minutes.And now i'm getting text and emails every five minutes from them, from different emails and different phone numbers, additionally, I did unsubscribe, but I kept getting texts from different phone numbers and different email accounts to which I'm still getting today. You need to correct your system because this is unacceptable.I didn't even get to look for a wig.Because I was so irritated by the amount of messages I was getting e
August 27, 2026
Unprompted review
Reply from Nadula Hair
Hi Jhapelle Smith!Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused by the promotional emails and text messages you received.
Our marketing communications are intended to keep customers informed about products, offers, and updates, but we understand that receiving too many messages can be frustrating. This is certainly not the experience we want to provide.
If you no longer wish to receive promotional communications, you can unsubscribe at any time by clicking the "Unsubscribe" link in our emails or replying STOP to our text messages. You may also contact our customer service team directly, and we will be happy to help remove your contact information from our marketing list.
We appreciate your feedback, as it helps us improve our communication practices and customer experience.
Nadula Customer Service Team
Shop elsewhere..bad wig & CSR
I bought a USED wig from this company and not only did it smell HORRIBLE, it looked like it was used and cut and the glue tabs were already attached to the wig!! I tried to return it and nobody got back to me!! I will never buy from this company ever again!! Im stuck with a used ugly wig and and lost over $175.00. Shop elsewhere!!
July 29, 2026
Unprompted review
Reply from Nadula Hair
Hi Debra Miles!Thank you for sharing your feedback. We are very sorry to hear about your experience and sincerely apologize for the disappointment and frustration caused.
We take product quality and customer satisfaction very seriously. We would like to clarify that all of our wigs are sold as new products and go through quality inspections before shipment. We do not intentionally sell used products. However, we understand your concerns regarding the condition, odor, and appearance of the wig you received, and we are sorry that it did not meet your expectations.
We also apologize if you experienced difficulties reaching our customer service team. Providing timely assistance is important to us, and we regret any delay in communication.We would appreciate the opportunity to review your case further. Please contact us with your order number so that our team can investigate the issue and work toward an appropriate solution.
Thank you again for your patience and understanding. If you have any further questions or need more assistance, please feel free to contact us by email; we will be happy to assist you.
Nadula Customer Service Team
I love the wig
I love the wig. You have to manipulate it when it arrives. It said i would get a free wig cap. Instead I got fake nails. I don't wear fake nails.
August 25, 2026
Unprompted review
BUYER BEWARE!!!
I had this review up and took it down but believe that the public deserves the honest truth about this shady company. James asked me to take it down and offered me $20 which I refused and told him all that we the people want is great customer service. Now Larry has emailed me to say that they’ll work on that later. Order#NM963975811814265057. On 8-1-2026 I placed an order with Nadula and then cancelled it within the app on 8-2-2026 before they ever processed the order. I had emailed them over and over again to no avail only getting responses from an automated bot NANCY that kept repeating the same thing over and over again. Customer service is nonexistent at this place. All Nancy kept telling me was how to cancel my order within the app for a refund but I had already done that on 8-2-2026. All it was saying is that it was processing my refund since 8-2-2026. What was there to process the order never shipped, it never processed it was the weekend. I ordered on Saturday and canceled on Sunday because my son didn’t like the wig. Just issue refunds in a timely manner. I will not be dealing with this company again. I should have known better from the last time it took over 2 months to get my refund after contacting the BBB, FTC, and my bank. Beware of these people. I finally received the refund but felt you needed to know what you were getting into.
August 2, 2026
Unprompted review
Reply from Nadula Hair
Hi Meoshia Kemp!Thank you for taking the time to share your feedback. We sincerely apologize for any inconvenience and trouble this refund processing process may have caused you.
We understand your concerns about the refund timeline, especially since you submitted a cancellation request shortly after placing your order. Because order cancellation and refund processes require system review and payment platform processing, refund times for some orders may exceed expectations, which undoubtedly affected your experience, and we deeply regret this.
We also take the customer service communication issues you mentioned very seriously. We regret that we were unable to provide you with timely, clear, and effective assistance, causing you disappointment. Your feedback has been forwarded to the relevant team, and we will continue to optimize our customer service response mechanism and refund processing procedures, striving to provide customers with a more efficient and professional service experience.
We are pleased that your refund was ultimately completed successfully. We sincerely apologize again for any unpleasant impression this experience may have left you with. Thank you for your feedback and suggestions, which will help us continuously improve our service quality.
Nadula Customer Service Team
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Comfortable but sheds
I ordered a 360 lace water wave wig. This wig is very comfortable, for daily wear. What I don't like is that the wig shed very badly. I shampooed and conditioned the wig and it's still shedding. It sheds so badly that I'm afraid to touch it.
August 20, 2026
Unprompted review
Reply from Nadula Hair
Hi Mena Pierce!Thank you so much for taking the time to provide feedback on your shopping experience. We sincerely apologize for the disappointment and inconvenience you felt after receiving the wig.
We completely understand your feelings. This may have been an unexpected issue, but it's certainly not the shopping experience we intended. We are committed to sending every customer the correct product and high-quality human hair, whose texture is no different from naturally growing hair, and therefore requires the same care as your own hair. Hair tangling is often caused by multiple factors—not only related to hair quality, but also friction during wear, pressure while sleeping, or improper washing and conditioning methods (such as vigorously combing from the roots, not using a special conditioning solution, or not wearing a hair stand when storing). With proper care, a high-quality human hair wig typically lasts 12 months or even longer. If tangling unfortunately occurs, you can try using warm water and a moisturizer. We will arrange for an after-sales specialist to follow up on your issue and provide you with a satisfactory solution.
We are always committed to providing better products and services, and we apologize again for this unpleasant shopping experience. We value the trust of every customer and look forward to the opportunity to make up for your disappointment. Please feel free to contact us if you have any needs.
Nadula Customer Service Team
🤩 Amazing 🤩
Wow, I'm amazed by the quality, service, and speed of this company. It exceeded all my expectations. The customer service is incredible, super attentive, and meticulous in every detail. I've been a customer for a while now and can attest to the quality of their wigs, which are true to size, which is so important when buying. I love the little gifts they include with every purchase. I'm in love with the Nadula brand! 🥰
August 15, 2026
Unprompted review
Exceptional Beauty
Upon receiving my wig, I was immediately impressed by the exceptional quality and fit. I must say that you have most definitely gained a future customer. Please continue to deliver high quality products.
L.Rue
August 10, 2026
Unprompted review
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Response was quick and pleasant
Response was quick and pleasant
. I love nadula . Only hair company I’ve used for about 8 years they never disappoint !
August 10, 2026
Unprompted review
Once I have found Nadula I have since…
Once I have found Nadula I have since purchased all my wigs from them. They are very prompt when answering questions and gets whatever question you need answered. The delivery is so quick too. I would recommend Nadula to everyone
August 4, 2026
Unprompted review
Hit or Miss Quality
Customer service is responsive and helpful but wigs are a hit or miss. If you are in any country other than US , you will have to pay return shipping.
July 30, 2026
Unprompted review
Reply from Nadula Hair
Hi there!Thank you so much for taking the time to provide feedback on your shopping experience. We sincerely apologize for the disappointment and inconvenience you felt after receiving the wig.
We completely understand your feelings; the product you received did not meet your expectations, which is certainly not the experience we wanted to provide. We can promise that every customer receives the correct length and density, and is made of 100% human hair. If you are not satisfied with the product after receiving it, you can return it for a full refund, and we will cover the shipping costs. We hope you can provide your order information or contact us directly via email. We will arrange a dedicated customer service representative to resolve any after-sales issues and provide you with a satisfactory solution.
We are always committed to providing better products and services, and we apologize again for this unpleasant shopping experience. We value the trust of every customer and look forward to having the opportunity to make amends for your disappointment. Please feel free to contact us if you have any needs.
Nadula Customer Service Team
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