OQ Hair Reviews 

3,947
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 1,791 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredible softness, vibrant bouncy curls, and overall high quality of the hair products. Many people also mention the prompt delivery service, smooth user experience, helpful communication, and gorgeous presentation packaging. Consumers note that the items are very easy to manage and maintain right out of the box. Some reviewers were not happy with product quality, mentioning severe issues like excessive shedding, tangling, or premature matting after wearing. A few other people also felt that unexpected delivery delays or shipping mistakes caused significant frustration regarding their orders.

What people talk about most

Quality

Users describe positive interactions with quality, expressing immense satisfaction with the natural look,... See more

Order

People report positive experiences with order, frequently praising the fast shipping, easy checkout, and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently expressing satisfaction with fast... See more

User experience

Reviewers mention positive feedback about user experience, highlighting that the products are comfortable,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This was my first ever experience with wigs, which is why I wanted to go with a half wig. I am beyond satisfied with this purchase!!!! I get so many compliments on my week and everyone thinks it’s my... See more

Rated 5 out of 5 stars

I have to say this is by far the best hair I have purchased ever!!! I have purchased tons of hair in my lifetime. lol. The quality, the softness, very little shedding, basically normal human hair shed... See more

Rated 5 out of 5 stars

I absolutely love my unit!! The ordering process is always top tier! Received my order and packaging was amazing as well as the quality of the hair. Minimal shedding and the hairline was perfect! Put... See more

Rated 5 out of 5 stars

I am thoroughly impressed with my OQ Hair purchase - it’s extremely soft and manageable… no tangling and honestly, very little shedding. I can see why others reuse it; it holds up very well. I order... See more


Company details

  1. Hair Product Store
  2. also in
  3. Hair Extensions Supplier
  4. Wig Shop

Written by the company

OQ Hair Girls, become a powerful queen with the original dream, confident and beautiful!! OQ Hair official website provide high quality 100% human hair products at affordable prices. We offer Human Crochet Hair, Wear Go Wigs, HD & Transparent Lace Frontal Wigs, Half Wig, Lace Closure Wigs, Full Lace Wigs, V Part Wigs, Headband Wigs, T/U Part Wigs, Hair Bundles, Glueless Wigs, Ponytail, Clip In Extenstion, and More. Our top sale is Wear Go Glueless Wig collection, which can refresh your look in 10s, pre-cut HD Lace, pre-plucked Hairline, Pre-bleached Hair Knots, try our Salon Ready Wigs. Free shipping and 30-days return/refund/exchange is our guarantee to customers.Choose OQ Hair, be a shinning queen!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 88% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.7

All reviews

(3,947)

1,670 reviews in the last 12 months

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Rated 5 out of 5 stars

This company is tea

This company is tea! Quick delivery and very responsive to customer support. I requested an exchange due to MY error in length, and not only did I get my exchange but also received a refund for an overpayment. I have purchased from them several times and they have never disappointed me. Can't wait for my next purchase.

November 4, 2026
Unprompted review
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Rated 5 out of 5 stars

Love my order

Love my order. First of all, it was delivered in no time and easy to order.
It’s easy to put on and so soft. I love it.

October 24, 2026
Unprompted review
Rated 5 out of 5 stars

So I purchased bundles from OQ for the…

So I purchased bundles from OQ for the first time for a sew-in. It is by far the best hair. I have had no problem with tangling, hardly any shedding. My stylist loved the hair. I have been going to her for years. Other companies says no tangling and have had lots of tangling. Will definitely purchase more from this company.

November 1, 2026
Unprompted review
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Rated 5 out of 5 stars

Great quality hair

I have shopped on many different websites but OQ hair is by far the best company. I have been hooked on the quality of the lace, the hair, and how fast I receive the hair. I definitely recommend if you want to feel and look nice.

October 25, 2026
Unprompted review
Rated 5 out of 5 stars

Packaging was great

Packaging was great. The hair arrived quickly just in time for the install. This isn’t first time using this hair and so far no issues. This is not a lie maintenance style do proper care is needed to maintain the hair. Will order again.

November 1, 2026
Unprompted review
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Rated 3 out of 5 stars

⭐⭐⭐ 3/5 Stars

⭐⭐⭐ 3/5 Stars – Great Hair, Disappointing Shipping Experience

Let me start by saying the hair itself is beautiful! The curls are gorgeous, the quality is good, and I’m genuinely happy with the wig now that I have it. As far as the actual hair goes, I’d easily give it a 4.5/5.

However, the shipping experience was a completely different story. My order was delayed, and I had to reach out to the company because I never received my original package. After contacting customer service, they did arrange to send out another wig, which I do appreciate. Thankfully, the replacement arrived, and I am happy with the product.

That being said, customers shouldn’t have to constantly reach out, follow up, and worry about whether their orders are actually going to arrive. The quality of the hair is important, but the overall customer experience matters just as much.

I would definitely recommend the hair based on its quality, but I hope the company puts more effort into improving its shipping process and keeping customers informed.

Great hair, but the shipping experience definitely needs work.

September 7, 2026
Unprompted review
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Rated 5 out of 5 stars

I ordered a kinky straight 360 unit

I ordered a kinky straight 360 unit. It’s more silky than kinky straight, but I still love it!! Shipping was so super fast!! This will be the first of many more OQ purchases!!

November 1, 2026
Unprompted review
Rated 1 out of 5 stars

Disappointed!!!!!!!

This was my first time purchasing a wig from OQ Hair. I usually buy my wigs from Love Me Hair, but I decided to try OQ Hair because they had the red copper color I wanted.

Honestly, I completely regret this purchase. The wig does not feel or look like human hair. It looks almost synthetic, which is extremely disappointing, especially considering that it is supposed to be kinky curly human hair.

I’m not someone who wears wigs regularly. In fact, I rarely wear them. I purchased this wig in March and only wore it about twice. When I first received it, I actually tried to return it because it was too big for my head, but I never received a response.

Recently, I decided to revamp the wig, and I was shocked by what I discovered. The entire front is practically bald. There is barely any hair left around the lace, making the wig completely unwearable.

Looking back, I remember noticing some shedding around the lace when I wore it, but I didn’t think much of it at the time. Now, after revamping it, I can clearly see how severe the shedding has become.

For a wig that I have only worn twice, this is unacceptable. I am extremely disappointed with the quality and honestly feel like I wasted my money.

If you’re ever thinking of buying a kinky curly wig from OQ Hair, please don’t. I can’t speak for their straight wigs because I’ve never tried them, but specifically when it comes to their kinky curly wigs, I would not recommend them. Save your money and shop elsewhere. My experience has been extremely disappointing.

October 1, 2026
Unprompted review
OQ Hair logo

Reply from OQ Hair

We’re truly sorry to hear about your disappointing experience with your first purchase from OQ Hair. We understand how frustrating this must be, especially when you were excited to try our red copper Kinky Curly wig.

We’d really appreciate the opportunity to look into this matter and better understand what happened. Could you please provide your OQ Hair order number or the email address used to place the order?

Once we locate your order, we’ll review the details and do our best to assist you with a suitable solution.

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