Samako Cleaning Reviews 

We bought a Samako device back in February and absolutely loved it. Unfortunately in July it got a bit of water damage and stopped working. After reaching out to the Samako customer service, who were extremely timely with their responses, they offered several troubleshooting options in an attempt to determine if the device could be fixed. Once they established that it couldn't, they immediately replaced our device, no questions asked. We are incredibly happy with the device and the service we received. Thank you Samako and team.

Outstanding customer service in replying faulty components.

Extremely disappointing customer service and order handling

I placed my order on July 2nd for the Samako Power Clean Pro Spot Cleaner, accessories, and several cleaning product bundles.

After two weeks, I still had no delivery information, so I contacted customer service. I eventually received a shipping confirmation on July 17th, but the shipment was not trackable.

On July 30th, after receiving several emails from Samako asking me to leave a review despite not even having received my order, I contacted them again. They confirmed that the shipment was also untraceable on their side and asked me to reconfirm my address, which I did immediately.

A week later, instead of resolving the missing shipment, I was asked which cleaning products I wanted in my order. I replied again. Three days later, I received a response confirming the four products, ending with:

“Got it, thanks for clarifying! […] we will go ahead and send you the following […] Does that work for you? Let us know and we will get everything sent […] right away!”

I then contacted them again in the second week of August and specifically asked them to confirm that the shipment would actually be sent that week. They confirmed that it would.

It wasn’t.

On August 19th, I finally received a package containing only the four cleaning products, with the actual order still missing.

At that point, I asked for a full refund, as the order had been placed almost seven weeks earlier and I had received no reliable information about its status.

Samako processed a partial refund instead.

This entire experience has been incredibly frustrating. The problem isn’t simply the delayed delivery. It’s the repeated lack of reliable information, promises that were not kept, having to repeatedly chase customer service for basic updates, and ultimately not receiving the full refund I explicitly requested.

I cannot recommend a company that handles a paid order this way. Customer service should solve problems, not create a new one every time you contact them.

Fantastic steam cleaner, quick delivery.

I placed and pais an order (#92389) on July 24th. Since I didn’t get any message, I’ve send an e-mail on August 3rd to inform when the delivery was foreseen.
On August 6th I got a reply to confirm my order but they wanted me to specify the details of my ordered bundle again (a bit strange no?). I did answer and specify the same day but got no further info…
On August 12th I’ve send another mail to get more information about my order. Again I received a kinda strange answer to tell me better not to mail them anymore because every new message will be treated after all others…
Today, August 17th, almost 1 month after my (already paid) order, still zero information about the fullfilment and/or delivery…
Very sad…

Happy with my Samako CleanDetect. Fast delivery and good customer service, product looks nice and does what it promises.

Amazing customer service and very effective communication from your team

Im surprise this is really nice product good quality excellent result.It really help for me.

I placed my order#89227 on 10 July and paid the full amount upfront. It has now been weeks, and I still have not received my product.
I was told that I would receive a track & trace code by 27 July, but that never happened. It turned out to be just another excuse. Every time I contacted them, I received promises instead of actual updates or delivery.
This has been a horrible customer experience. Taking customers' money and then failing to deliver while making repeated promises is unacceptable. I would not recommend this company to anyone. Save yourself the frustration and order elsewhere.

I have purchased two products from Samako Cleaning and I am very happy with both. Also the service is great. When I purchased the Aqualis S1 At first the machine would not charge, but the customer service was prompt and helpful and ultimately replaced the machine which now works wonderfully. Perfect and easy for keeping resin floors looking spotless

I placed my order (#84984) on 3 July, when the advertised delivery time was 3–5 days.

On the day I placed my order, I received an email explaining that, due to unforeseen circumstances at the Port of Rotterdam, where their inventory arrives, my shipment would be delayed until 15 July. While I understand that some factors are beyond a company’s control, what happened afterwards is what has disappointed me the most.

Today is 21 July, and I still haven’t received my order. Since the initial delay notification, there has been no further communication, no updated delivery estimate, and no proactive effort to keep customers informed, all while payment was taken in full from day one.

Delays can happen and most customers are willing to accept that when they are communicated honestly and transparently. However, if you decide to launch a large promotional campaign, it is your responsibility to anticipate increased demand, manage your inventory accordingly, and have contingency plans in place. If unforeseen circumstances do arise, keeping your customers informed should be a priority.

In 2026, customer experience is just as important as the product itself. The buying journey starts the moment a customer places an order, not when the package arrives. Unfortunately, this experience has left me frustrated rather than excited.

Ironically, by the time my order finally arrives, I will probably evaluate it more critically than I otherwise would have. Not because of the product itself, but because the overall customer experience has already fallen far short of expectations.

You only get one chance to make a good first impression, and unfortunately, this one wasn’t a good one.

Delays happen.
Poor communication and unrealistic planning are what turn them into a frustrating customer experience.

Delivery times are awful in the Netherlands.
You order something and 2-3 weeks later it still doesn’t have the status that it has been shipped. Very bad

I really like this company. I bought vacuum cleaner and I loved it. It is so easy to use and way better quality that some other wireless topbrands. Customer service is great. I got help I needed very efficiantly. I trust this brand 100%. I ordered some other cleaning items as well. Totally reccomended!

I ordered power cleaner pro on 2 July and no sign of shipping yet. Very aggressive sale campaign on all social media, advertising said warehouse sale, but it seems their warehouse is empty? Buy now, limited stock, delivery 2-3 days (I see they have updated their website now up to 2 weeks).

When I followed up with customer service they told me: Your order is currently on hold because the Spot Cleaner PowerClean Pro is temporarily delayed. This was caused by an extreme heat wave (code red) that led to a work stoppage at the port of Rotterdam, which in turn also caused delays with courier services and at our warehouse. Code red was 10 days ago….

Also they informed that they will restock on 6-7 July, but no shipping yet.

I ordered due to good reviews, but for now 1 star, the company should not advertise themselves so aggressively if they cannot deliver.

Ordered on June 29. It’s now July 7 and my order isn’t even shipped yet. The indicated delivery date for my order has already passed. I’ve emailed twice and zero response.

Once and never again.

Update 15 July; several emails to info@. One generic reply with excuses about the heat wave of June. I’ve emailed 4 times now that I want my order cancelled and a refund, to which they have not replied anything at all.

I’m reporting this to the Consumentenbond and Mastercard.

Highly recommended 5⭐️

I have most of their products, Aqualis s1 , power clean pro, vacuum cleaner clean detect and electric scrub brush nano pro, and i can say cleaning the home never has been this joyful to me,i just cant stop cleaning anymore.:) everything beyond my expectation , keep it up and im looking forward for uour new products guys, i will recommend it to everyone

I had a CleanDetect for 6 months and found the vacuum cleaner excellent. Recently a part broke off the base unit which affected the effectiveness of the machine so I contacted the customer service department. They reviewed the problem and replaced the entire unit immediately. Fantastic service!

All went perfectly