I was not expecting to be helped at the end of the day on a Friday but.....I received a reply almost immediately with news that my help request was being dealt with. It makes me feel confident t... See more
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Delivery communication very good. Product just about meets expectations without being 'great'! Get a smooth shave eventually & is a bit of a harsh shave. Not great, but does the job.
Company replied
I ordered a robot vaccuum cleaner and added a maintenance pakage with extra bags and filters etc. Everything arrived quickly but even though it was same order it came as 2 packages. That of course was... See more
Company replied
Very helpful and communication has been fantastic. Didn't have to wait for replies for too long. Thanks so much
Company details
Written by the company
At Hilio, we believe that shopping for home appliances and electronics should be simple, transparent, and genuinely enjoyable. That's why we've built a webshop where quality products, fair prices, and reliable service come together in one place. Our assortment ranges from powerful vacuum cleaners and dependable kitchen appliances to the latest in home electronics and everyday essentials. Every product in our range is selected with care — we only offer brands and models we would confidently recommend to our own family and friends. Whether you're furnishing a new home, replacing a long-serving favourite, or treating yourself to an upgrade, you'll find options that combine performance, durability, and value. What sets Hilio apart is the experience around the product. We provide clear product information, honest advice, and responsive customer support, so you can shop with confidence from the moment you land on our site until long after your order arrives. Our team is always ready to help you compare options, answer questions, and resolve any issues quickly and fairly. Every order is delivered to your door within 3 to 5 working days at no extra cost, and all our products come with a standard 2-year warranty. At Hilio, we're committed to making your home life easier and more comfortable — one smart purchase at a time.
Our promise
Written by the company
- Smart choices for your home
- At Hilio, you'll find a carefully curated selection of home appliances and electronics. We help you make the right choice with honest advice, trusted brands, and service you can count on — from vacuum cleaners to kitchen appliances and everything in between.
Our delivery and warranty promise
Delivered to your door with a 2-year warranty
Your order is delivered free of charge within 3 to 5 working days. All our products come with a standard 2-year warranty, so you can shop at Hilio with complete peace of mind.
Contact info
Arnhemseweg 2, 3817CH, Amersfoort, Netherlands
- info@hilioshop.com
- hilioshop.com
4.1
Great
560 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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There was no user manual
There was no user manual.
The plastic smelled terrible, dangerous gasses?
August 22, 2026
Reply from Hilioshop
To everyone reading this review:
We appreciate all feedback, but we want to provide some important context. We have sold thousands of this product and consistently receive positive feedback about its quality and performance.
This customer has never once reached out to our support team. Not a single email, not a single message. Had they contacted us, we could have immediately helped with the missing manual and addressed any concerns about the product.
Regarding the claim of "dangerous gasses" — this is simply not the case. A mild plastic smell on first use is completely normal for new electronics and disappears quickly. This is standard across the industry and poses no safety concern whatsoever. Framing this as "dangerous" is, frankly, unfounded and misleading to other customers.
We are reaching out to this customer directly to send the user manual and offer our full support. It is the weekend, but we are prioritizing this — which is exactly the kind of service we would have provided from the start, had they simply contacted us.
We always encourage customers to reach out before leaving a review. A quick email would have resolved everything and led to a much better experience.
Team Hilio
Gloria hairdryer - not compatible for use in UK (unless you have an adapter)
Ordered the Gloria hairdryer. It has arrived today with a European plug. I would never had ordered if I’d known. This was not clear from website. Opened and put straight back in the box for return
Edit:
I have decided to accept the offer to refund the cost of an adapter and a 15% refund on the product.
I stand by my statement that this is not compatible for use in the UK (unless you purchase a separate adapter)
Hilio were, however, very quick to make the offer to resolve the issue.
It’s just a good job I still had an old one to use to allow time to get an adapter!
I am yet to test the product now I can power it and will update the review when I have
September 5, 2026
Unprompted review
Reply from Hilioshop
Hi Rebecca,
Thank you for giving us the chance to make this right — and for being so fair in your review. You are absolutely right that the plug type should have been clearer on the product page, and that is something we are working on improving for our UK customers.
We hope you enjoy the Glora once you have had a chance to power it up — and hopefully you will feel it deserves an even higher rating once you try it! If you have any questions about the settings or features, we are always happy to help.
Best Regards,
Team Hilio
Happy with the handling of the spare…
Happy with the handling of the spare battery wich is default. New spare battery in good working order was send within 10 days.
August 19, 2026
Reply from Hilioshop
Hi Mr. Risseeuw,
Great to hear the replacement battery is working well! We understand it took a little while and really appreciate your patience throughout. Your 4 stars mean a lot to our small team. If there's anything we can do to earn that 5th star, we'd love to hear it.
Best Regards,
Team Hilio
I was not expecting to be helped at the…
I was not expecting to be helped at the end of the day on a Friday but.....I received a reply almost immediately with news that my help request was being dealt with.
It makes me feel confident to buy other great products in the Hilio collection.
Thank you, Anneliese
September 4, 2026
Unprompted review
Not great but does the job
Delivery communication very good.
Product just about meets expectations without being 'great'!
Get a smooth shave eventually & is a bit of a harsh shave.
Not great, but does the job.
August 19, 2026
Reply from Hilioshop
To everyone reading,
Thank you for your honest feedback, Eric. We're glad the delivery communication hit the mark and that the shaver does what it needs to do.
We've sold hundreds of these with consistently great feedback, so we'd love to understand what would make the difference for you. If there's anything we can do to earn that 5th star, we're here — reach out to us anytime at info@hilioshop.com.
Best Regards,
Team Hilio
Very helpful and communication has been…
Very helpful and communication has been fantastic. Didn't have to wait for replies for too long. Thanks so much
September 3, 2026
Unprompted review
Clothes steamer, NOT compatible for UK sockets. Instructions not in English
I received a clothes steamer yesterday!
I paid just under £100. Ok, not a lot of money but this is expensive compared to other makes on the market. However, it arrived and I was absolutely shocked, instructions were not in English and to make it even worse, the plug is not UK friendly. So not only can I not understand the instructions, I can not use the item because it is not UK electric comparable. I have emailed twice and had no response! I would like my money returned and this company can pay for the return for sending it back to them. If you want to send me a prepaid secure packet document to me, I can send it back to you. How any company can post out an item that can not be used with the UK standards plug sockets, says a lot. I can see from previous reviews, they do not like negative reviews and respond. Maybe this is a way of getting a reply from my complaints. Wish I had read these first, silly me. I work hard for my salary and do not get paid a lot and work over 50 hrs weekly. This item cost a lot and I’m utterly disappointed that I choose a company that could not supply what I wanted but took my money! I feel extremely upset & it will take me months to earn that money again 🥲
I should NOT have to buy A UK PLUG ADAPTER, I am aware I can download instructions in ENGLISH BUT you SOLD ME a product that is not compatible with a UK SOCKET!!!! wHY SHOULD I HAVE to PURCHASE an ADAPTER?
You did not answer my emails straight away. I’ve just lost my money, I hope you guys are happy, RIP OFF
September 1, 2026
Unprompted review
Reply from Hilioshop
To everyone reading this review,
This customer writes that a 1-star review is "a way of getting a reply" from us. We want to be very clear: we had already replied to her enquiry before this review was posted. She was not ignored — she simply did not wait for our response.
We are a small team that handles hundreds of emails every day. Every single one gets answered. Using a public review to damage a small business's reputation as a pressure tactic — while claiming to have been ignored — is simply not a fair or accurate portrayal of what happened here.
As for the product: we sent her the full English instruction manual as a PDF, and the steamer works perfectly with a standard UK adapter available at any shop for a couple of pounds. This is normal for European appliances sold in the UK and is not a defect.
We stand behind our products and we resolve every issue — but we do need a fair chance to respond first.
Team Hilio
Great product. Great service
Timely delivery. No excess packaging. Brilliant product. Small issue which was user error however they responded quickly and efficiently. Would definitely recommend this toothbrush
August 28, 2026
Unprompted review
Reply from Hilioshop
Hey Angela,
Sorry for the slightly late reply — it's been a busy stretch here but we're catching up! Your review really put a smile on the team's faces.
Timely delivery, no excess packaging, brilliant product — you've basically ticked every box we care about. And glad we could sort out that small hiccup quickly. These things happen, and what matters is how fast it gets fixed. The fact that you'd recommend the toothbrush after all of that says it all. Thanks so much, Angela!
Team Hilio
Really good service
Really good service! Even during the weekend a quick answer en a good problem solving without any effort. Happy client here!
August 23, 2026
Unprompted review
Reply from Hilioshop
Hey Roelle,
Sorry for the late reply — bit ironic given you're praising our speed! It's been a wild ride here lately, growing the team and the business at the same time. Sometimes the reviews pile up while we're busy answering all those weekend emails.
Weekend support is something we genuinely believe in — if you've got a problem, you shouldn't have to wait until Monday. So reading that it made a difference for you is really rewarding. "Happy client here" — honestly, that's all we need to hear. Thanks so much, Roelle!
Team Hilio
It is dropshipping
It is dropshipping, according to site it comes from an European storage facility.
That is a lie, it comes directly from China.
The total days it took was more then 3-7 working days it was 10.
What i also dislike is the fact the box and shaver only have a model number not a brand name whatsoever, which means it could be anything.
The shaver itself looks good and after using it for a few weeks will update my review
I saw the response to my review, which is funny, I have the screenshots of track & trace, also from the Chinese company. So it is a bit weird to deny that the shaver was send from China..
But I came here for product review as promised.
Using the shaver a few weeks now and it does what it needs to do.
I have the feeling it is a bit more "harsh" then older shaver I had.
The extra's I bought for hair trimming work just fine.
July 26, 2026
Reply from Hilioshop
To everyone reading — we ship all our products from European warehouses, so this is not a China dropship operation. The vast majority of orders arrive within our stated 3-7 working days; occasionally there are delays outside our control, and we regret that was the case here.
R., we're reaching out to you directly to make this right. A 2-star experience is not what we stand for, and we'd like the chance to turn that around.
Team Hilio
I feel that this Hilioshop do more then…
I feel that this Hilioshop do more then utmost to show that they are a very reliable company and will come over the normal European standards for quality and service
Richheimer Amsterdam
August 16, 2026
Unprompted review
Reply from Hilioshop
Hey Guus,
Sorry for the late reply — we've been absolutely flat out here. Expanding into new markets, handling a tidal wave of orders, and trying to keep the quality bar high while doing it all. So your timing with this review couldn't be better.
What a thing to say though — "more than utmost" and "over the normal European standards." Coming from a fellow Amsterdammer, that hits different. We're a small team that genuinely cares about getting it right, and hearing that someone feels that in the product and the service is exactly why we do what we do. We'll keep raising the bar. Thanks so much, Guus.
Team Hilio
NC headphones - very good
Clear communication and so far a good-quality product that’s excellent value for money.
July 28, 2026
Reply from Hilioshop
Hey S. Parker,
Sorry for getting back to you so late — we've been stretched thin over here, shipping to more countries than ever and trying to keep up with a flood of orders. Your review deserved a reply much sooner.
NC headphones and clear communication — glad we nailed both. We work hard to make sure the product quality matches the price tag, so hearing "excellent value for money" is exactly the kind of feedback that keeps us pushing. Thanks for taking the time to share that!
Team Hilio
Reply from Hilioshop
Hey Tessa,
Sorry for the delayed reply — we've been flat out over here. The team's been processing orders non-stop and honestly, some days we barely come up for air.
Easy to order, great product — that's the dream combo right there. We put a lot of work into making sure both sides of that equation hold up, so it's brilliant to hear it all clicked for you. Short, sweet, and exactly what we love to read. Thanks, Tessa!
Team Hilio
Amazing all-round service!
Following up on a Which? recommendation, I was highly impressed by the rapid response to my initial order, speedy delivery of the item, and absolutely brilliant after-sales service: very impressive!
I would unhesitatingly recommend Hilio to anyone wishing to purchased the goods they offer.
August 12, 2026
Unprompted review
Reply from Hilioshop
Hey Mary,
Apologies for the delayed reply — we've been running at full speed here. The team has grown but so has demand, and some days it feels like we're answering emails faster than they come in (spoiler: we're not, but we try!).
What a review though — this honestly made our day. The fact that you found us through a Which? recommendation and we still managed to exceed expectations means the world to us. Quick responses, fast delivery, solid after-sales — that's the trifecta we aim for every single time. So glad we hit the mark for you.
Recommendations like yours are what keep a small team like ours going. Thank you so much, Mary!
Team Hilio
I ordered a robot vaccuum cleaner and…
I ordered a robot vaccuum cleaner and added a maintenance pakage with extra bags and filters etc. Everything arrived quickly but even though it was same order it came as 2 packages. That of course was no problem except they went to 2 seperate package shops quite a distance apart. Not super convenient!
July 24, 2026
Reply from Hilioshop
Hey Paul,
Sorry for the late reply — it's been a hectic period here with the team working non-stop to keep up with demand.
Glad everything arrived quickly! The reason it came as two separate packages to two different pickup points is that the vacuum and the accessories ship from two different warehouses. We know that's not super convenient and we're always looking at ways to improve that. Hopefully that explains it — and hopefully we can still earn that fifth star! If there's ever anything, drop us a line at info@hilioshop.com. Thanks for the review, Paul.
Team Hilio
Excellent customer service
Excellent customer service, they went the extra mile to resolve my issue and I’m happy with the more than generous result.
August 7, 2026
Unprompted review
Reply from Hilioshop
Hey Jay,
First off — sorry for the late reply. We've been absolutely swamped over here, growing faster than we ever expected. Somewhere between answering 200+ emails a day and shipping close to 10,000 orders, your review slipped through the cracks. That's on us.
Really glad to hear we could go the extra mile for you though. That's exactly what we're here for, and it means a lot that you took the time to share that. Reviews like yours genuinely keep the team going on those long days.
Thanks again, Jay!
Team Hilio
Good communication fast reactions and…
Good communication fast reactions and even if things goes wrong perfect and fast solution
July 30, 2026
Unprompted review
Robotic Window Cleaner
A reported issue with the spray function of the Cotair Robotic Window Cleaner was seriously addressed and resolved by Hilio Shop. Thank you for the friendly and customer-oriented response.
July 23, 2026
Unprompted review
Reliable and high service
I found the ecco earpods after a long search. Important for me was the stable connection with iPhone and a nice design and colour. Unfortunatly Hilio was unable to meet the shipping deadline, because of the heat the delivery was delayed. Hilio provided me 20% refund, what I really appreciate, because instead of the Ecco I buyed other EarPods for my vacation. After the vacation I now compare the two and what a huge difference, the Ecco is more comfortable and the quality of connection and sound are much better.
July 10, 2026
Unprompted review
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