Safe Home Direct Reviews 

I am very pleased so far everything is fine I have no complaints

Great service. Nice people

Fabian was very professional and provided great customer service. He excelled in explaining the upgrade we were receiving and the benefits to the new system. He was personable and made it very easy for us to want to upgrade to Safe Home for our security system.

I'm not pleased honestly and it's partly y'all's fault and partly my wife's fault. Here's where my issue lies. If you started with $3000 over 5 years is what it's going to cost you just for the privilege of a camera and microphone in your house then you know you wouldn't have much business. My wife fell hook line and sinker and that is 100% her fault. Charging $200 for a $15 wholesale door sensor is insane on top of the 60 month term length that can range from 47-99$ a month. That is insane for what is actually provided let's be real. Everyone was nice I talked to about it and my bone isn't with them as much as the company. Free installation? You have to ask yourself a question. If you aren't paying for the product out right what is the product? You are the product. Why do you think there's a camera and microphone on the control panel. Two stars because maybe if you actually needed the service it could be good I don't know and again the people were actually very nice and helpful from everywhere but I used the FTC cooling off rule either sending an email or getting a letter before 3 days so they can't slap a contact on you and charge you for removal. Thanks for the free holes in the wall. I do wish y'all the best I know it's a tough job but I live in a 54 year old trailer that's probably not even worth the $3000 over 5 years.

You need to explain to customers what they are getting into your sale person who sold me the alarm didn’t do a good job and I had to learn on my own that it cost more than what he had told me I never will come back to this company again thank you.

Your representatives were very friendly and helpful. They answered all my questions.

Both of you were very helpful and answered all of our questions. And you had a great sense of humor

I appreciate Aaron's through information that he provided which made my decision easier. The installation process was quicker than was anticipated. Awesome!

I’ve had Safe Home since 2022 and plan to have them as long as I have an alarm system. They took care of both my home and small business. The team in North Carolina really is the best of the best.

I am a 100% Disabled Veteran and I feel Safe Now!

The kindness of the people who I dealt eith

Great staff. Nice and efficient guys

Feeling scammed! Home Safe Marketing Manager Joe Boupha showed up at my house on Saturday, May 23rd uninvited, and stated, "we would like to put our sign in your yard and pay you for it." Those exact words. He proceeded to sell me a security system with a few cameras and promised to have the system installed the next day. The system was actually installed two days later. Everything seemed fine for about 12 hours and then the system went on the blink. I reached out to the installer first thing in the following morning and asked if he could come by and look at the cameras. He responded and said he would come by once he figured out what his schedule for the day was. By 4:30 p.m. he said he was on his way to my home (he was no more than 30 minutes away). By 7:00 p.m. he still had not shown up. It was dark at that time and I didn't want him showing up after dark. I asked him not to come by. I honestly don't think he ever intended to show up. For the record, I was never paid for the sign that was placed in my yard!

Looking at my one piece of paperwork, it appears I'm signed up for a 60 month contract. I did not agree to anything like that. This is all deeply concerning.

So far so good. Elliot explained the system and Jevin did a great job in checking , replacing and installing new equipment and camera.

Thanks so much.

Excellent customer service. They were very knowledgeable and answered all my questions.

Installation was quick like the extra cameras. Service was great

This company will write you on a 60 month equipment and sell you on a third party of equipment with a camera that you can go buy yourself with no monthly subscription. If these people come to you and sell you on this concept they are out of town and won’t be able to service you! They will lie and say there local!!!

The equipment they use is alua which is third party and eufy camera which is equipment you can buy in store with no monthly subscription

Everything I felt lied to.No book of directions, camera not explained how to access from my phone. To hard to find my my tv shows on DTV . Javon told me he was with Cox and he is Not!! Now I just want my money refunded.