Carpet Express Reviews 

1,172
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 112 reviews, reviewers overwhelmingly had a great experience with this company. People consistently note the helpful and friendly nature of the sales representatives, who go above and beyond to make choosing flooring easy and stress-free. Buyers are also thrilled with the quick delivery services, smooth transactions, and great value offered across a wide range of flooring products. Many consumers observe that orders arrive promptly and that customer service representatives maintain clear communication throughout every single step. Some reviewers were not happy with their purchases, pointing out specific troubles like receiving incorrect deliveries, experiencing poor product durability, or dealing with frustrating shipping communication.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and exceptionally professional throughout the ordering process.... See more

Service

Customers had positive experiences with service, consistently highlighting fast, efficient, and friendly... See more

Product

Reviewers mention positive feedback about product quality, noting that items arrive in excellent condition at... See more

Price

Reviewers highlight positive aspects of price, consistently reporting great value and fair rates. Consumers... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting prompt shipping and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A huge thanks to Jim for his outstanding service! He provided all the information I needed and facilitated a quick, cost-effective shipment of my carpet tiles to the Midwest. The price and speed were... See more

Company replied

Rated 5 out of 5 stars

They didn't have the carpet we ordered in stock (the website is not accurate/no quantities). The next day Dennis called me and he sent me pictures of what they had in the qty I needed. We picked one a... See more

Company replied

Rated 5 out of 5 stars

This was the first time I've purchased carpet online, sight unseen, so I was a bit skeptical. However, Allen was excellent in helping me select a quality carpet providing me all details and options.... See more

Company replied

Rated 5 out of 5 stars

Wonderful customer service! Dennis not only offered me a lower price than what I saw online, he also searched to find the freight company with the lowest rates to get my flooring from Georgia to New Y... See more

Company replied


Company details

  1. #1 of 17 best companies in Flooring Store
  2. #1 of 7 best companies in Carpet Store
  3. #1 of 2 best companies in Carpet Wholesaler
  4. #5 of 47 best companies in Home Improvement Store
  5. #1 of 4 best companies in Wood and Laminate Flooring Supplier
  6. #1 of 3 best companies in Wood Floor Installation Service

Written by the company

At Carpet Express, we believe the floor is the foundation for beautiful interior design. You could say, “the floor is the most important wall in any home.” That’s why Carpet Express is committed to providing the most trusted brands from our nation's top flooring manufacturers at the lowest possible price. So whether you are shopping for carpet, hardwood, laminate, vinyl flooring, or area rugs, you can be sure that CarpetExpress.com is your best source for all your floor covering needs.

Carpet Express - Huge Savings on New Floors

Written by the company

Carpet Express is your source for discount prices on America's most trusted brands of residential and commercial flooring.
At Carpet Express, great prices are only the beginning. Builders and individuals buy from us with confidence knowing their entire order will be handled right. The Carpet Express showroom and distribution center is located in Dalton, GA, "The Carpet Capital of the World," Our location enables us to offer timely delivery and dependable service throughout the United States.

Discount Prices on Flooring

Wholesale Prices on Carpet, Hardwood, Luxury Vinyl Plank, Laminate, & Sheet Vinyl

Wholesale Prices on Carpet, Hardwood, Luxury Vinyl Plank, Laminate, & Sheet Vinyl
At Carpet Express, we believe the floor is the foundation for beautiful interior design. You could say, “the floor is the most important wall in any home.” That’s why Carpet Express is committed to providing the most trusted brands from our nation's top flooring manufacturers at the lowest possible price. So whether you are shopping for carpet, hardwood, laminate, vinyl flooring, or area rugs, you can be sure that CarpetExpress.com is your best source for all your floor covering needs.

Contact info

Promotion box for Carpet Express

Spring Sale: Wholesale Flooring Prices

Don't miss our annual spring sale for the best prices in flooring!

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Replied to 100% of negative reviews

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4.8

All reviews

(1,172)

110 reviews in the last 12 months

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Rated 5 out of 5 stars

Quick response to material I needed

Quick response to material I needed. Alan was very helpful. My sheet vinyl actually arrived in late afternoon of the very next day after my purchase. Pricing was wonderful on new old stock Armstrong sheet vinyl. Excellent experience all around.

August 27, 2026
Rated 5 out of 5 stars

Great Service

Great service

August 22, 2026
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Reply from Carpet Express

Thanks, Daniel! We appreciate the 5 stars and are glad you had a great experience with the Carpet Express team!

Rated 2 out of 5 stars

Shipping?

Shipping was wrong never connected me I had to track down the shipping terrible shipping they don't give a shitt.

August 19, 2026
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Reply from Carpet Express

Steve, we’re sorry the freight delivery was frustrating. Our sales team reviewed the shipping process with you prior to shipment and provided the information available to us. Once a flooring order leaves our facility, scheduling, tracking updates, and final delivery are handled by the freight carrier and are unfortunately outside of our direct control.

We understand that doesn’t make a difficult delivery experience any less frustrating, and we appreciate your feedback.

Rated 5 out of 5 stars

Alan was excellent

Alan was excellent, very helpful. he answered all our questions even when he had to call the factory or the answer. He got back to us right away and worked hard to get us our best price and value.

August 19, 2026
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Reply from Carpet Express

Thank you, George! We’re glad Alan could get all your questions answered—even when it meant checking directly with the factory—and follow up promptly with the information you needed. We appreciate his hard work finding you the best price and value, and we appreciate you choosing Carpet Express!

Rated 5 out of 5 stars

Professional and knowledgeable sales…

Professional and knowledgeable was your sales rep Alan Jewell. He worked with the contractor, and everything went smoothly! Will visit Carpet Express again and will recommend!

August 16, 2026
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Reply from Carpet Express

Thank you for the kind words! Alan’s flooring knowledge and attention to detail really shine when coordinating with contractors. We’re glad everything went smoothly and truly appreciate the recommendation and your future business!

Rated 5 out of 5 stars

The Best

Mrs. Suzy makes everything easy and fast. She makes doing business with Carpet Express Worth it.

August 19, 2026
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Reply from Carpet Express

We love hearing that! Suzy has a way of making the flooring process simple, quick, and enjoyable. Thank you for choosing Carpet Express and for giving her such a great shout-out!

Rated 5 out of 5 stars

WE HAVE ALWAYS HAD THE BEST EXPERIENCE…

WE HAVE ALWAYS HAD THE BEST EXPERIENCE WITH CARPET EXPRESS SUZANNE HAAS ALWAYS BEEN THERE TO HELP

August 14, 2026
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Reply from Carpet Express

We truly appreciate your continued business! Suzanne takes great care of her customers, and it means a lot to know she’s been someone you can count on time after time. Thank you for choosing Carpet Express!

Rated 5 out of 5 stars

Carpet Express is great!

Carpet Express is fast and efficient with their services. Deborah was very friendly and helpful as well. I highly recommend this company!

August 14, 2026
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Reply from Carpet Express

Thank you, Megan! We’re glad Deborah made the process friendly and easy, and that everything moved quickly from start to finish. We really appreciate the recommendation and your trust in Carpet Express!

Rated 5 out of 5 stars

I had a wonderful experience on both…

I had a wonderful experience on both occasions that I placed orders with Carpet Express. Joyce was extremely knowledgeable and went out of her way to ensure that I received exactly what I wanted and everything arrived perfectly, My costs were even lower than I expected.

August 14, 2026
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Reply from Carpet Express

Thank you, Denise! It means a lot that you’ve trusted Carpet Express with multiple flooring orders. Joyce knows her products and goes the extra mile to make sure everything is right—and getting it for less than expected makes it even better!

Rated 5 out of 5 stars

Friendly service

Friendly service. Quick Delivery, and fair pricing.

August 13, 2026
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Reply from Carpet Express

Thanks, Scott! Friendly service, quick delivery, and fair pricing—that’s exactly the kind of flooring experience we want our customers to have. We appreciate your business!

Rated 5 out of 5 stars

Sonja was fantastic to work with and…

Sonja was fantastic to work with and was prompt in her responses and getting things ordered accurately. Really appreciated her help. Thank you! Valerie

August 4, 2026
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Reply from Carpet Express

Thank you, Valerie! Prompt communication and getting every detail of a flooring order right can make all the difference. We’re glad Sonja took such great care of you, and we appreciate you choosing Carpet Express!

Rated 5 out of 5 stars

Bryce always make things super easy…

Bryce always make things super easy when ordering! Definitely my go to guy whenever I need LVP

August 4, 2026
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Reply from Carpet Express

Thank you, Josh! We’re glad our sales team continues to make ordering LVP quick and easy. We appreciate you making Carpet Express your go-to source for luxury vinyl plank!

Rated 5 out of 5 stars

Superb SELECTION QND THE BEST CUSTOMER…

Superb SELECTION AND THE BEST CUSTOMER EXPERIENCE I HIGHLY RECOMEND CARPET EXPRESS FOR ALL YOUR FLOORING NEEDS!!!

August 3, 2026
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Reply from Carpet Express

Thanks, Dave! A great flooring selection means even more when it comes with service to match. We appreciate the enthusiastic recommendation and thank you for choosing Carpet Express for your flooring needs!

Rated 5 out of 5 stars

Suzanne is so great to work with

Suzanne is so great to work with. Good communication and customer service. I feel like friends when we talk. Ordering is easy and shipping is reasonable

July 29, 2026
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Reply from Carpet Express

Thank you, Carpets Plus! That kind of long-term relationship is what we value most. We’re glad Suzanne makes ordering easy and brings such a personal touch to every conversation. We truly appreciate your continued business with Carpet Express!

Rated 5 out of 5 stars

My sales rep Greg Smith always goes…

My sales rep Greg Smith always goes above and beyond to see I get a good product at a great value within a reasonable time frame!

Remember only Jesus Saves Acts 4:12

August 4, 2026
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Reply from Carpet Express

Thank you, Dr. Holcomb! Greg takes pride in going the extra mile to find the right flooring at a great value and keep things moving on schedule. We appreciate your continued trust in Greg and Carpet Express!

Rated 5 out of 5 stars

EST deal.. great carpet

Great prices.. great carpets!! Also I did one room in linoleum.. it is great!!

July 29, 2026
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Reply from Carpet Express

Great prices and great flooring—that’s what we like to hear! We’re glad both the carpet and sheet vinyl worked out so well for your home. Thanks for choosing Carpet Express!

Rated 3 out of 5 stars

You said you would trim the salvage…

You said you would trim the salvage edges of the carpet and you delivered the carpet with the salvage still on the carpet.
I had to hire 2 carpet installers to trim the edges at additional cost.

July 29, 2026
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Reply from Carpet Express

Larry, we’re sorry there was a misunderstanding regarding the salvage edges on your carpet order. We understand the frustration of encountering an unexpected step during installation and appreciate you bringing the issue to our attention. We’ll use your feedback to help make these details clearer on future orders.

Rated 5 out of 5 stars

I had a great experience buying from…

I had a great experience buying from Carpet Express. Working with Joyce was a pleasure. thank you to Joyce and the folks at Carpet Express for the service and being able match my existing floor to complete my home.

July 29, 2026
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Reply from Carpet Express

Thank you, Frank! Matching an existing floor can sometimes be a challenge, so we’re especially glad Joyce was able to help you find just what you needed to finish your home. We appreciate the kind words and your business!

Rated 5 out of 5 stars

Would definitely buy again

Personal attention from real people. Accurate information. Great product. Quick shipping.

July 28, 2026
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Reply from Carpet Express

Thank you, Roberta! Personal service, honest information, quality flooring, and quick shipping are exactly what we strive for. We’re glad you had a great experience and would choose Carpet Express again!

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