Reservations.com Reviews 

3,079
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 2,982 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently praise the incredibly helpful and professional staff members for making their travel reservations remarkably smooth and very easy. People genuinely appreciate the polite service, kind attitude, and efficient booking process when handling stressful last-minute travel arrangements. Travelers regularly mention that speaking with knowledgeable representatives gives them immense comfort, confidence, and complete satisfaction. However, some customers also noted unexpected extra costs or financial discrepancies regarding their final hotel bookings. A few reviewers experienced frustrating issues involving incorrect reservation dates, wrong room configurations, or difficult communication from agents.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently describing them as extremely helpful,... See more

Customer service

Users describe positive interactions with customer service, praising representatives for being polite,... See more

Booking process

Consumers find booking process to be positive, highlighting polite and helpful agents who make reservations... See more

Service

Customers had positive experiences with service, often highlighting staff members who were professional,... See more

Price

Reviewers mention ambiguous feedback about price, reflecting a wide range of differing experiences. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Aljon John was very helpful. We had made reservations at a different hotel which ended up being absolutely filthy with cockroaches. I called the Hampton Inn next door to see if they had availab... See more

Rated 5 out of 5 stars

Reymar was fabulous! So patient and helpful! The Hampton Inn in Salisbury, MD was fully booked, but he proceeded to explore other hotels near by. He even was very conscience of the pricing, as he kn... See more

Rated 5 out of 5 stars

Sharon was my helper (in the booking process with a room voucher)and she was fantastic! She went above and beyond on two extended stays. She was very easy to work with and did everything possible to... See more

Rated 5 out of 5 stars

Ben was easily understood and very cordial. I love talking with someone with a personality!! He did a great job explaining things to me and we even laughed a little! Excellent job! Thank you Ben!


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4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

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4.5

All reviews

(3,079)

2,996 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

We specifically asked for a holiday inn…

We specifically asked for a holiday inn between Denver and boulder that has a hot tub and bar. Dhruv gave us the holiday inn express Trenton place downtown Denver which has no hot tub or bar. And it's NON REFUNDABLE!!! We are Extremely upset because this has happened twice while booking a room at the Holiday Inn. The place we're at in Denver is a dive .

September 7, 2026
Unprompted review
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Rated 5 out of 5 stars

Great customer service Linu

Linu was great, I was wanting to book and pay for a room for my son and his wife for my son’s birthday. Linu was able to assist me with what I was wanting considering I would not be with them. I was able to book the room in my son’s name and pay for it with no problem. My son will be able to check in with no problems and enjoy his birthday. Thank you Linu

September 7, 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely disgraceful

Absolutely disgraceful. The online booking price is 30% off. They charged me full fare. When I called back when I realized their error they want to charge me a full night's stay to correct it.
Extremely misleading. I thought I was calling the hotel directly. Be very cautious

September 7, 2026
Unprompted review
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