Mary Grace was quick efficient and very personable. Pleasant to speak with. And didn’t take long to book reservation. One thing I would like to mention. I’ve stayed there a dozen times. Can’t you save... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
We had driven over 1,000 km and were very tired. It was near midnight, and we happened to connect with Ritchelle on a call-in line. There was no vacancy anywhere near the Airport or the Ferry Termina... See more
Company replied
Vladimir was so patient with our call and was very helpful in getting us nice accommodations considering we were tired and confused on our end. He has great customer service skills and you can hea... See more
Company replied
Wow, finally a hotel that has an actual live person to speak with to make reservations. And what a great, knowledgeable and fun guy “ADRIAN GUADALUPE “. He made my day! Please give him a big kiss a... See more
Company replied
4.4
Excellent
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Customer service was great
Customer service was great
However the room is bad and the people in front of me had the same room and $100 less !
Not looking good on motel 6 !!!
September 5, 2026
Unprompted review
She was extremely nice she was very…
She was extremely nice she was very respectful very helpful and was very patient with us appreciate her customer service great job
September 5, 2026
Unprompted review
Ms.Lovely was extremely helpful and…
Ms.Lovely was extremely helpful and informative about my reservations and conformation, the whole setup was smooth and easy and the next time I need a hotel stay I hope I will get someone who is as professional and reliable as Ms . Lovely 😍
September 5, 2026
Unprompted review
Benicia ca best western heritage plus
Arthur was great. Very informative and helpful
Place is nice and staff friendly. Love best westerns. Only hotels I stay in. Service great 😊
September 5, 2026
Unprompted review
Booked my reservation smoothly and…
Booked my reservation smoothly and explained pricing even though it was more expensive than I was hoping. But over all good.
September 5, 2026
Unprompted review
Quick and easy
Very kind, helpful and professional, I appreciate talking to a real person. 😇
September 4, 2026
Unprompted review
Very polite and helpful
Very polite and helpful. Found me a hotel with a good price.
September 5, 2026
Unprompted review
The agent was very clear I had no…
The agent was very clear I had no trouble hearing (usually I do). The process was very efficient.
September 5, 2026
Unprompted review
The reservation agent was very helpful…
The reservation agent was very helpful in finding a reasonably-priced hotel for our needs.
September 5, 2026
Unprompted review
He was very patient and polite
He was very patient and polite. A bit difficult for me to hear clearly each word he spoke, but we managed.
September 5, 2026
Unprompted review
She was great at helping me book my…
She was great at helping me book my reservation.
August 18, 2026
Unprompted review
The rep was very pushy and not patient
The rep was very pushy and not patient. We had questions that needed to be answered but she was more concerned about getting the credit card info and very rude.
September 4, 2026
Unprompted review
Albert at Marriott Reservations
Albert made sure a cranky, old man was well taken care of. Needed to update my membership and book a hotel. All done in one, seamless conversation
September 4, 2026
Unprompted review
Very friendly
September 4, 2026
Unprompted review
Reply from Reservations.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
Reply from Reservations.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
Helped me find a room for the night
Helped me find a room for the night
September 4, 2026
Unprompted review
Reply from Reservations.com
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
Such easy great service
Such easy great service , 10/10 performances cause the booking went smooth
September 4, 2026
Unprompted review
Reply from Reservations.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
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