Printful Reviews 

7,979
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 908 reviews, reviewers had a great experience with this company. People really love how straightforward the platform is, making it remarkably simple to design custom merchandise and connect online stores without any hassle. Consumers frequently point out that the product quality is genuinely outstanding, featuring vibrant prints and durable materials that constantly impress buyers. Moreover, users appreciate that setting up items takes very little time, allowing them to start selling quickly. However, some customers also noted issues with order fulfillment and unexpectedly delayed shipments causing major frustration. Some reviewers were not happy with customer support responses when trying to resolve these troublesome delivery problems.

What people talk about most

Product

Clients share ambiguous opinions on product, with many reviewers praising the high quality of items, clean... See more

User experience

Reviewers highlight positive aspects of user experience, noting that the platform is very easy to navigate,... See more

Order

Reviewers mention ambiguous feedback about order, noting that while some consumers experience fast... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Mostly it works well, but there are some issues with synching featured images of products. Also group publishing runs into errors, like displaying all colors instead of only the ones you select.

Company replied

Rated 4 out of 5 stars

The platform is really easy to handle and has a wide range of products. I really like that. But I have to say that the orders don't work well, I ordered something myself and didn't get it till yet :(... See more

Company replied

Rated 5 out of 5 stars

I've been using Printful for my Etsy store for a few months and I'm absolutely impressed! The product quality is outstanding - especially Gildan Softstyle and hoodies, prints are vibrant and cus... See more

Company replied

Rated 5 out of 5 stars

Absolutely the best and easiest partner for print on demand. I've been using Printful for the last 8 years and I've never had any complaints form my customers. I recommend Printful to everybody who w... See more

Company replied


Company details

  1. e-Commerce Solution Provider
  2. also in
  3. Business to Business Service
  4. Custom T-Shirt Store
  5. Embroidery Service
  6. Screen Printer

Written by the company

We’re Printful, an on-demand printing and fulfillment company that helps people turn their ideas into brands and products. We fulfill and ship custom clothing, accessories, home & living items, or any of the 340+ products available in our catalog for online businesses and people worldwide. Selling custom products is one of the fastest ways to build a new revenue stream, and with Printful, you can do it with no upfront or hidden costs. We’ll make, pack, and ship the products for you, on demand. This means you only pay when an order comes in. Printful integrates with top ecommerce platforms, online marketplaces, and custom websites or apps. Get the service and support you need under one roof. Access a global network of 15 in-house facilities, top-rated customer service, rapid status updates, and consistent quality control. Customers will see nothing but your branding on their products, packaging, or order tracking page. Add your own touch to the entire customer journey to build recognition and foster a stronger community of fans. It’s time for you to take full control of your ideas, time, and finances—start or expand your existing online business with Printful!


Contact info

4.2

Great

TrustScore 4 out of 5

8K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.2

All reviews

(7,979)

907 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

Easy and User Friendly

The integration has been super useful and easy to use. It has made it so easy to add multiple products to my website without a whole lot of hoops to jump through.

November 3, 2026
Unprompted review
Printful logo

Reply from Printful

Thank you💙! We're glad the integration makes adding products easy.

Rated 1 out of 5 stars

Horrible customer service

Horrible customer service. Happy to take my money. Not interested in helping when shipments were lost.

September 30, 2026
Unprompted review
Printful logo

Reply from Printful

We're sorry to hear your shipments were lost and that the support you received didn't feel helpful. That's not the experience we want for you🙏!

We'd really like to look into what happened and make things right. Please share your order details through this form so our team can follow up directly: https://forms.gle/grBd4UvjvMhzADjWA

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Rated 5 out of 5 stars

Wicked

When you can list something in your e commerce store and don't have to front the money +put your own logo and or design on it. Now that's wicked.
💯🤗🫡

November 1, 2026
Unprompted review
Printful logo

Reply from Printful

Thank you for your review🩷! No upfront costs and your own designs.

Rated 1 out of 5 stars

The items were not delivered

The items were not delivered, I was told to contact the delivery company. I did, despite it not being my responsibility to sort out as Printful are legally responsible for my order until I receive it, and they told me that the order number did not match the post code. I relied this to Printful and was told to wait 24hrs. I reached out after 48hrs to Printful and was told to wait some more. I chose a refund as I found dealing with Printful's customer service very disappointing.

November 1, 2026
Unprompted review
Printful logo

Reply from Printful

Thank you for sharing this, we're sorry the delivery went wrong and that you were left chasing it yourself. That's not the experience we want for you🙏!

We'd like to look into what happened. If you're open to it, please share your order details through this form so our team can follow up directly: https://forms.gle/grBd4UvjvMhzADjWA

We appreciate your honesty and the chance to make things right.

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Rated 5 out of 5 stars

I love this app

I love this app. It's features and it very easy to use. Very creative. Don't glitch and easy to navigate. I love the designs although the apearal is almost repetitive style. Not much clothing for kids.

November 1, 2026
Unprompted review
Printful logo

Reply from Printful

Thanks for being part of the Printful community💛!

Rated 1 out of 5 stars

I had an issue with my print

I had an issue with my print. When I reviewed the back of my shirt "text here" was not there. This company printed it and sent it like they did a good job. " Text Here" is in the middle of my design on the back. I chat with them and ask for a reprint. They say there's NOTHING they can do for me. I was going to order 55 shirts for my 50th Birthday trip. Had there been at least some type of compromise offered I would have felt better. Work with your customers not against them

October 28, 2026
Unprompted review
Printful logo

Reply from Printful

We're sorry the back of your shirt arrived without part of your design, that's not the outcome we want for you🙏!

We'd really like to make things right. Please share your order details through this form so our team can follow up directly: https://forms.gle/grBd4UvjvMhzADjWA

Rated 5 out of 5 stars

Fairly Seamless

Fairly easy to import and sync listings from Etsy!

October 30, 2026
Unprompted review
Printful logo

Reply from Printful

Thank you for your review💚!

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Rated 1 out of 5 stars

0 stars if I could

0 stars if I could, I spent so long designing a shirt just for it to delete so I did that 4 more times before i realized I could save the design just for it to do it again and again and lastly it wont allow me to add to the cart. I messaged support and they were no help at all but saying saving drafts doesn’t mean I’m buying.. no crap anyways don’t waste your time

October 29, 2026
Unprompted review
Printful logo

Reply from Printful

We're truly sorry for this experience.
Please share your account details through this form so our team can review what happened: https://forms.gle/grBd4UvjvMhzADjWA

Rated 1 out of 5 stars

Never received my order, unacceptable customer service

I ordered an item to my address, but the tracking clearly shows it was delivered to a closed postal distribution center in a different district and zip code.

When I contacted Printful support, they refused to take responsibility, issue a refund, or send a replacement. Instead, they told me it is my job to chase the local post office and get "official documentation" of the delivery error before they can help.

I am their customer and I didn't choose the shipping carrier. Shifting the blame and the legwork to the customer is unacceptable. I had to file a chargeback with my bank. Highly recommend avoiding them.

October 10, 2026
Unprompted review
Printful logo

Reply from Printful

Thank you for sharing this🩷! We're sorry the delivery went wrong, that's not the experience we want for you, and we understand why you're upset.

We've received your order details and will be looking into what happened. We appreciate your honesty and the chance to make things right.

Rated 1 out of 5 stars

Bad experience with the printing quality

The sample for my design on their website wasn't even next to the final prodruct i received... The midtones are waaay to dark then it should be, and the shadow areas just exploded in black... The worst part is that when i reached out to them, they kept me speaking with an AI for the entire time, that OBVIOUSLY didn't solve my problem at all..

October 29, 2026
Unprompted review
Printful logo

Reply from Printful

We're sorry the final product didn't match the sample. That's not the outcome we want for you🙏!

We'd like to look into this properly. Please share your order details through this form so our team can review what happened: https://forms.gle/grBd4UvjvMhzADjWA

We appreciate your honesty and patience.

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Rated 1 out of 5 stars

Terrible printing and support

I started using Printful to print oversized T-shirts with a design on the back. Unfortunately, they printed the design at the very top of the back instead of centering it, leaving it only a few centimeters below the collar.

The result looked terrible, and I had to issue refunds to my customers because the products were not acceptable.

When I contacted Printful, they told me this placement was “normal” and refused to offer even a partial refund or take any responsibility for the issue.

Based on my experience, I cannot recommend Printful. If you expect consistent print placement and good customer support when something goes wrong, you may want to consider other providers.

August 21, 2026
Unprompted review
Printful logo

Reply from Printful

Thank you for sharing this, we're sorry to hear about the back print and that it led to refunds for your customers. That's not the outcome we want for you, and we understand the impact it had.

We'd like to look into this properly. Please share your order details through this form so our team can review what happened: https://forms.gle/grBd4UvjvMhzADjWA

We appreciate your honesty and the chance to make things right💛!

Rated 5 out of 5 stars

My experience with Printful has been…

My experience with Printful has been positive so far. The platform offers a wide range of customizable products and makes it easy to manage product designs, printing, and shipping. The integration with online marketplaces is useful for starting a print-on-demand business without holding inventory. However, product costs, shipping fees, and profit margins need to be carefully considered, especially for beginners.

January 28, 2026
Unprompted review
Printful logo

Reply from Printful

Thanks for sharing your perspective, it helps others and helps us improve💛!

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