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Pivot Health Reviews 

5,721
•
TrustScore 4.5 out of 5

4.6

Health Insurance Agency
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Review summary

Created with AI, based on recent reviews

Looking at 708 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the incredibly helpful, polite, and knowledgeable staff members for patiently guiding them through the entire enrollment process from start to finish. Many consumers find that these health plans offer highly affordable pricing options and make choosing suitable coverage a remarkably smooth and stress-free journey. However, some people mentioned noticeable difficulties with communication, noting long wait times and trouble reaching representatives when needing prompt assistance. A few reviewers also expressed clear frustration regarding delayed responses, unreturned calls, and unexpected challenges concerning specific coverage details.

What people talk about most

Staff

Consumers find staff to be positive, professional, and exceptionally helpful throughout the entire process.... See more

Customer service

Clients share positive opinions on customer service, highlighting that representatives are helpful, patient,... See more

User experience

Customers consistently note positive experiences with user experience, highlighting that signing up and... See more

Service

People report high satisfaction with the service, praising agents for being fast, helpful, and friendly when... See more

Price

Customers report general satisfaction with the affordable prices and great plans available. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

“Absolutely best online experience EVER…for getting my grandson’s health insurance thru Pivot Health. It was a last minute effort to “beat a football deadline” so he could play in his first 9th grade... See more

Rated 5 out of 5 stars

The best short term pricing around! Also if you like your Doctor you can keep your doctor with these plans. Pivot has excellent customer service to walk you through their plans, pricing, and rules. Th... See more

Rated 5 out of 5 stars

Just became a member of this 3rd party health insurance and so far the documents I signed plus the creation of a new account was pretty easy transition and very friendly user. Thank you!

Rated 5 out of 5 stars

My agent, Carlos Padron, was very helpful in setting up a health policy for my son attending college out of state. I wanted a plan that balanced good coverage and good value. Carlos helped me find a... See more

Company details

  1. #16 of 24 best companies in Health Insurance Agency
  2. #3 of 7 best companies in Accident Insurance Company
  3. #3 of 6 best companies in Dental Insurance Agency
  4. #66 of 117 best companies in Insurance Agency
  5. #7 of 14 best companies in Personal Insurance Company
  6. #2 of 3 best companies in Student Insurance Company

About Pivot Health

Written by the company

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Flexible. Budget-Friendly.


Get health insurance for 30 days or up to 364 days, for extended durations for two or three years, depending on your state regulations. Join more than 150,000 consumers we've helped get access to healthcare.

You make changes in your life, and Pivot Health is right there with you, moving in any direction you need to go. From health insurance products that fill a need in the short term to budget-friendly no-deductible health insurance plans to supplemental insurance products that help you better afford your healthcare - Pivot Health allows you to transition through any stage and not be caught without health insurance coverage and suddenly facing large medical bills.

Uninsured & Need Coverage
Can't Afford Obamacare
Don't Qualify for Medicaid
Not Ready for Medicare
Need Supplemental Insurance

10-Day Free Look Period

Enroll with no obligation!

If you have not filed a claim within 10-days of purchasing your health insurance coverage, you can cancel and we will refund your money.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

6K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 92% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.6

All reviews

(5,721)

674 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

100% satisfied

"Working with Isaac Orraiz was fantastic. He answer my questions quickly and made the process of setting up my policy completely stress-free and the attention I received was very professional; everything was explained to me in great detail, clearly and concisely. I am very grateful

August 31, 2026
Rated 5 out of 5 stars

Jake Robinson was amazing to work with

Jake Robinson was amazing to work with. My children needed health insurance, and he got everything set up in just a few hours while answering all of my questions. He was kind, patient, and made the whole process easy. I highly recommend him!

September 2, 2026
Rated 1 out of 5 stars

Trying to get a hold of this “insurance…

Trying to get a hold of this “insurance “ company is impossible, wanting to cancel and can’t get a hold of anyone!!! DO NOT RECOMMEND

August 25, 2026
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Reply from Pivot Health

We're sorry to hear you had this experience. However, if you wish to cancel your short term medical insurance coverage with Pivot Health, please call Client Services at 844.630.7500 #1 or email term@insurancebenefitadministrators.com with your name, date of birth, cancelation date and ID number to cancel your policy. Thank you for bring this to our attention. We do appreciate your business!

Rated 5 out of 5 stars

I am new to Pivot Health

I am new to Pivot Health. The application process was clear, concise and completed quickly. The electronic payment process was easy and helpful. I did not need the help of any staff members. This streamlined the process.

August 31, 2026
Rated 5 out of 5 stars

Michelle Stanley is incredible

Michelle Stanley is incredible! She answered all of my questions and then some. We found a great plan that offers more and costs less than what we currently had. I will 100% be referring everyone to her.

August 31, 2026

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