Parfois Reviews 

Parfois Return 'service' - deserves zero stars.

It is deliberately made to be as difficult as possible. They do not want you to return anything, which just frustrates customers and sends them elsewhere.

I don't know if Parfois management are ever reading these abysmal reviews, but something needs to change. I order online retail every week and nowhere is as bad as this. They don't deserve any custom at all.

Something as fundamental as putting your order number in a reference box is made so difficult, you are expected to be a mind reader and automatically KNOW that this number is in fact a reference that you will ONLY find on your delivery BOX label and nowhere else. The question is, why is this number not clearly visible on your ORDER, on your EMAILS and on your INVOICE - all of which they are happy to send out to you when you order, but nothing about KEEP YOUR BOX or you can't return.

Absolutely pathetic. Go back to school Parfois and learn about doing good business and keeping customers.

Do not recommend buying from Parfois—they will take your money and never deliver. Once asked what is up with the order, they will trap you in a looping script. For 3 days straight, they have emailed me every single day asking for the exact same purchase number and email details that I have already provided in every single reply.

My payment fully cleared and I have the official confirmation email, but your team completely ignores my responses, keeps my money, and fixes absolutely nothing. Complete administrative failure.

I ordered a bag on the 8th of May after 16 days no sign of my order I got in touch with Parfois and the told me courier sent my order back to the Wearhouse they refunded me the money I paid for the bag but I didn't receive the money I paid for the postage through no fault of mine the package was not delivered to me and don't understand why the company could not send it to me I paid for it and paid postage I have had a very bad experience ordering online with this company customer service have been telling me they were on to the courier to find out why they didn't deliver my order and why they sent my order back to the Wearhouse and they were waiting for the courier to get back to them that's been 5 days ago now, This online experience has put me off of ordering anything online again.

I bought a bag from Perfois last week. It's my first puchase from this store. As far as I understand, it’s a Portuguese brand and the products are shipped from there. After placing my order, I read some reviews and started to feel a bit unsure. However, my order arrived much faster than I expected. It seems like they’ve made improvements to their delivery process because I didn’t have to wait at all. By the way, I live in London. And it only took a week to arrive.

Tracking the order was also very easy — I could clearly see which country it was in and its current status at every stage. I didn’t need to contact customer service, so I can’t comment on that, but I hope they’ve improved in that area as well.

As for the product itself, my bag arrived exactly as shown in the photos — actually, I would even say it was better than the photo.. Overall, I’m very satisfied. I would recommend giving them a chance. I will definitely shop there again.

I placed my first order a week ago and then reads the reviews 😅 I won’t lie I thought the bag would either not turn up or be horrible quality when it eventually did.It took a week from order to delivery and the bag is great quality the leather is soft and the braided bag is exactly what I was looking for. All in all I don’t know if this was a fluke or their shipping has gotten better but I am 100% satisfied with my order and the speed of shipping from Portugal to Ireland x

Never got my refund, emailed them multiple times, they replied once to say money will come back into my account up to 3 weeks. Well let’s just say it’s been 3 months - absolutely shite. AVOID

Almost 2 weeks waiting of shipping. And this is not the end. Maybe it will be never shipped

AVOID, AVOID, AVOID. Took weeks for the order to arrive, received wrong items, customer service not helpful at all. Won't refund me. They made the mistake now I'm stuck with the worst quality items I have ever seen. Shein £1 bags would be better quality than these. DO NOT recommend this company at all

Something like this has never happened to me before. I ordered a package that included an expensive leather bag and a few smaller items. When the package arrived, the bag already looked very cheap in real life, and overall I didn’t like any of the items, so I decided to return everything.

After I sent the return package back, Parfois claimed that the bag was not inside the parcel and refunded me €129 less than I paid. They told me that I should have provided proof that the bag was in the package. But how exactly am I supposed to prove that? It’s not like customers normally film themselves packing return parcels.

This experience is extremely frustrating. From my perspective, the situation feels unfair and unprofessional, and I feel like I have been treated as if I were trying to cheat them. I would strongly advise others to be very careful when ordering from this website.

Ordered a pair of shoes in two different sizes. When they arrived the size that fit best had poor stitching to the strap, so much so that the lining was sticking out. I emailed to ask if they could provide a partial refund in order for me to get the item repaired, they said they 'don't do partial refunds' and sent me a returns label. Not very helpful. I told them I would reluctantly keep the faulty shoes as I really liked them, and returned the other pair using their return label. They deducted my postage cost as well. Upset that this company doesn't appear to stand behind the quality of their products and that their customer service is severely lacking. The refund also took 5 weeks.

Was dreading my order as I hadn't read these reviews. However I was very surprised at the quality of the items I bought. It did take a few weeks to arrive but they are coming from Portugal. I was kept informed by tracking all the time. Not had to deal with customer service, but wouldn't hesitate to order again. Everything I bought was in the sale so great bargains

Why have an online service if you don t send out the items. I ordered and paid for items in early January and did not receive them yet. They blamed the snow in Northern Spain. I did get a refund and thinking it was a once off, I ordered again. Still no sign of the items and no response to my e mails. Order gets as far as the "Hub" and remains there. Shocking delays. I won t order again.

It took very long time for my order to arrive and didn't have the information about why it took so long time. I had a wedding so I planned ahead and bought a bag for this event. Still, I didn't receive it in time and had to send it back. In return, I now have to Pay(!) 106 kronor for the return, even though they delayed the order in first place.

Online order never arrived. After email and phone contact still no further along in information or return of money. Customer service is the worst!!

They canceled my order, so I reordered it. When they refunded only half of my original order, it turned out that they only canceled half of it, but notified me wrongly. When I received them, and saw that the quality is worse than Shein but the price was extremely high, I immediately asked for a return, and also because I received the items twice due to their fault. They told me I have to pay for the return and since it came from outside my country I have paid a huge price (literally 5 hours of work salary). They refunded me in the WRONG CURRENCY so my bank charged me again a huge amount for conversion. It’s impossible to talk to them, as they reply once a week and if you check their Instagram, you can see that millions of people have the same issue. CANCEL THEM!
They also sent my friend’s order with the “beep” on it, like she stole it from the store.
I am currently writing an email to Consumer Protection because this is disgraceful.

The customer service is terrible; still no reaction on a lost package. They just ignore. Unbelievable! Don’t order with them please

Worst customer service. One of my online purchases is faulty and they are making it impossible to return as communication is so bad.

Online returns form does not work. No other way to contact them as their online help for does not work either. Very disappointing as I want to return quite a few items and the deadline is approaching. I have no way of getting in touch with Parfois to arrange the return of these items. I would avoid shopping online unless you are sure you want to keep your order!

Read the reviews after ordering and expected the worst but was pleasantly surprised, yes it takes a couple of weeks for items to arrive but they are being shipped from Europe. tracking was available almost straight away and I really loved what I received.

Waiting since month for my package.
No customer support & no package.
Apparently this is a scum online shop.