Parfois Reviews 

Really happy with my order! Came beautifully wrapped and packaged and the bag is gorgeous for the price! Really good quality. Very happy!

No parcel yet despite having purchased close to two weeks ago. Tracking shows it has not been shipped yet. First time buying with them and it looks like scam.

5/5 Stars - Absolutely Beyond Expectations! ⭐⭐⭐⭐⭐

I recently purchased a gorgeous animal print messenger bag from Parfois, and it is exactly what I wanted. The attention to detail and overall quality completely exceeded my expectations, especially considering how amazingly affordable it was.
On top of that, it arrived beautifully packaged—honestly, some high-end luxury retailers could really learn a thing or two from them! I will definitely be ordering again

I returned my item, and Parfois has already received it, yet I am still waiting for my refund.
Their customer service is absolutely unacceptable, constantly asking for more information instead of simply refunding my money.
This is ridiculous, unprofessional, and a complete waste of my time.
They have my returned item, and I want MY MONEY BACK immediately!
I will NEVER shop with Parfois again and strongly advise others to think twice before buying from them.

If i could have awarded minus stars i would have. Ordered a customized bag. Stitching was super bad. No refund because it was a customized bag. Avoid this company!!

Products are good at a good price point it the returns process is ridiculously complicated and so unnecessary. I think they make it deliberately difficult so you just give up and keep the stuff! 3 days to “process” a return request. 5 days to send me return label. They forgot attachment!!!! Asked for it again and the process started again ! About 10 working days later I can finally return the item and somehow tell Klarna it’s not my fault return is delayed. Not worth it.

Avoid if you live in the UK!! I knew this was a Portuguese brand but didn’t realise they only have a warehouse in Portugal. The items arrived reasonably quickly but I returned part of the order and after 3 weeks still hadn’t received my refund. I contacted them online with no reply and then called them and told them to issue the refund. I think I would still be waiting if I hadn’t chased it. I finally received the money today, it’s a nice jacket but I will never order from them again.

Scam. Never got my money from my return, over 70 euro gone. Thanks for nothing.

If I could give 0 stars I would. This is the worst retail company I have ever had to deal with. The return process is an absolute sham and no-one from the company seems to want to help with the process. I work in retail and this company do not care about the after sales for their customers. Attempted about 12emails back and forward without any resolve. Would not recommend.

Terrible quality. The designs of the bags are beautiful, but the quality is extremely disappointing. They don’t last long and are not durable at all. With very little use, the bag was already completely damaged. The leather is extremely low quality and starts peeling with normal friction.

I will never buy this brand again. I do not recommend it. The price-to-quality ratio is simply not worth it.

They said they delivered the order when they did not. Now can’t contact customer service. Terrible.

The staff at the Malta airport store are very rude and abusive, avoid.

Love their jewellery and accessories and would happily shop in store, their online service is very disappointing with delivery times and customer service not up to standard. I won’t order online from PARFOIS again unfortunately.

I ordered a brown hat after previously buying the exact same hat in black. Both colours have the same product description and price, so naturally I expected the same hat, just in a different colour.

Unfortunately, the brown version is completely different. The material feels much cheaper and less sturdy, and even the fit is different. If the material and quality vary depending on the colour, this should be clearly stated in the product description. I find this very misleading.

Now I have the inconvenience of returning something I would never have ordered had the description been accurate. To make matters worse, after reading other customers’ reviews about Parfois’ customer service and people still waiting for their refunds, I’m actually hesitant to even return it.

I contacted Parfois about this and still haven’t received a response.

If only I had read the reviews about their customer service before ordering!

Size L pants are extremely small... I got them in size L because I wanted a really baggy fit, I usually wear size 38-40, 1 pair fit but not lose at all and the second pair did not go up my legs...

Ordered two bags in the sale. They took about 2 weeks but are fab quality for the price. Really happy

I wish I'd read the terrible reviews before ordering. Well at least I can also confirm that this company is awful. It's almost as if they are an online scam, the reviews and my experience has been so bad.
I ordered online and some of the items were the wrong ones. Some others were just too large. So I took them back to my local shop and the assistant there said it was possible to return in store but she didn't know how to do it. I asked when there would be someone there who could and she said she didn't know!!!! Shocking really. To be honest, the shop always seems disorganised.
So I had no choice but to return these items. So I sent them on June 20th, well within the return window. Then I heard nothing. When I checked with Mondial Relay, it had been delivered back to the company on 6th July. I received no refund. I sent an email to check but no reply. On 4th August, the entire package was returned to me. So now I have the wrong items back and 2 items that were too large. NEVER ORDER FROM THIS COMPANY. Read the reviews. They are accurate. Order number SSE00730713

I am giving three stars because several of my previous experiences with the brand have been flawless. I have been a loyal customer and had started to really love the online store, which is why this latest experience was such a disappointment.
My latest order arrived in an unacceptable condition. All plastic packaging bags (four pairs of shoes in them) were dusty, dirty and torn with holes. The dirt transferred onto my hands immediately when I opened the parcel.
In addition, one of the leather boots and one of the wedges with metallic effect arrived visibly dirty and not in a condition where they could be properly cleaned.
The condition of the whole package was so poor that it honestly felt as if the entire order had been put together somewhere in a pile of soil rather than in a proper warehouse.

Worst assistance ever. Never received an answer to my emails. Still waiting for my refund. Do not buy from them ever.

i have bee buying from them for a good few years and as a uk customer i have had no issues. my only disappointment is with the sizing L is too small and the shoes that say uk 8 is really a uk7 this needs to be revised because they disappoint many uk customers. i had to return items due to too small feeling so disappointed. other than that i am so happy with their close or and quality on some of the items needs checking. but I'm happy i look forward the New in. please restock more sizes in L they run out too fast i just cant get anything these days