update :updating my review with my 1star comment to 4 star.we received the shoes almost in 25 days.they were orginal and already wearing it. the company should find solution such a long delivery de... See more
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Absoluter Reinfall, bitte auf KEINEN Fall bei KeepItSneaker bestellen. Ich habe Sneaker bestellt, die erst viel zu spät ankommen (nach mehreren Wochen) und bei denen der Karton dann auch noch sehr b... See more
Company replied
Great shop, well furnished with all kind of sneakers. I was looking for a pair of nike dunk low in a grey colorway, and they showed me three variations of grey, until i found the one was better for m... See more
Company replied
I bought a pair of sneakers from this store and I’m really satisfied. The shipping was super fast, and the product arrived in perfect condition. Also, well done for the wide range of products availabl... See more
Company replied
Company details
Written by the company
Welkom bij KeepItSneaker, waar iedereen met een passie voor sneakers zich thuis voelt. Wij als team KeepItSneaker willen de online winkelervaring brengen. Je hebt de mogelijkheid bij ons om jouw favoriete sneaker te kunnen bestellen of om advies vragen aan een van onze collega’s voor jouw beste keuze. Als team doen wij er alles aan om elke dag aan ons doel voor uit te streven, vooruitgang te boeken en om u als klant de beste en juiste service te verlenen. Wij vinden als team het erg belangrijk om de service, authenticiteit, gemak en kwaliteit als webshop te kunnen brengen. Wij wensen u veel shop plezier! Team KeepItSneaker
Contact info
Hoolstraat 21-A5, 6006 SL, Weert, Netherlands
- info@keepitsneaker.com
- keepitsneaker.com
3.2
Average
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 46% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
everything was okay
August 10, 2026
Unprompted review
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⭐☆☆☆☆
⭐☆☆☆☆
The worst online store I have ever dealt with. It has been over a month, and I still haven’t received my order or my refund. My package has apparently disappeared, and instead of solving the problem, customer support keeps delaying things and sending the same generic replies.
It feels like once they receive your payment, they no longer care about you as a customer. There is absolutely no responsibility or respect for their customers.
I strongly do not recommend this store. Think twice before ordering anything from them.
July 24, 2026
Unprompted review
legit seller awesome service
legit seller awesome service ordered from website very quick shipment
July 22, 2026
Unprompted review
INCOMPLETE ORDER #220533 — Customer support is completely ignoring me!
Extremely disappointed with KeepItSneaker. I received my order #220533, but it was INCOMPLETE — items are missing from the package.I have been trying to contact their customer service since July 19th. I sent an email to their support email, sent messages via Facebook and Instagram, but I am being completely ignored. They even blocked new DM requests on Instagram so customers can't reach them!This is a direct violation of EU consumer law. If Team KeepItSneaker does not contact me and resolve this missing items issue immediately, I will escalate this directly through my PayPal Buyer Protection account and file an official report with the Dutch Consumer Authority (ACM).
Respond to my email and fix this!
July 19, 2026
Unprompted review
Reply from KeepItSneaker
Dear Svetlana,
Thank you for your message, and we are sorry it came across as if we were ignoring you. That is not the case, we are actively working on your case.
We are currently receiving a high volume of requests, and we aim to respond within 48 hours, which unfortunately does not always happen as quickly as we would like. We did respond to your email today and are currently reviewing the information you sent, including the weight and photos.
We will come back to you as soon as possible with a concrete resolution.
Kind regards,
Daan | Team KeepItSneaker
Purchased a Nike Air Force 1
Purchased a Nike Air Force 1, it was shipped the next day and arrived all good
Thanks
July 20, 2026
Unprompted review
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The product arrived quickly and the…
The product arrived quickly and the shoes are beautiful. I highly recommend this store!
June 1, 2026
Unprompted review
Fast shipping and great prices
Fast shipping and great prices. Not the last time I'll place an order here.
May 29, 2026
Unprompted review
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Top service!
May 21, 2026
Unprompted review
Best sneakers very fast and good quality
May 20, 2026
Unprompted review
very good quality and fast shiping
May 2, 2026
Unprompted review
Fast shipping
Fast shipping, very good support on mail and good looking website!
May 6, 2026
Unprompted review
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really good quality and i like the price
May 17, 2026
Unprompted review
Delivery time is insane
Placed an order almost 4 weeks ago (€250) and still haven’t received any shipping indication or anything. After contacting the customer service the only answer I get is “be patient”. This is truly unacceptable and should not be happening. The indication they gave on their website was shipping in 1/10 days… well it’s been 25 days and it’s still not shipped.
May 2, 2026
Unprompted review
Absoluter Reinfall
Absoluter Reinfall, bitte auf KEINEN Fall bei KeepItSneaker bestellen. Ich habe Sneaker bestellt, die erst viel zu spät ankommen (nach mehreren Wochen) und bei denen der Karton dann auch noch sehr beschädigt war. Nach sofortiger Rücksendung der Ware warte ich nun schon seit 2 Wochen auf die Rückzahlung des Kaufpreises. Absolute Frechheit und die Sache geht jetzt zum Anwalt. A complete disaster! Under NO circumstances should you order from KeepItSneaker. I ordered sneakers that arrived far too late (after several weeks), and the box was also badly damaged. After immediately returning the shoes, I've now been waiting for a refund for two weeks. Absolutely outrageous, and I'm taking legal action. At least they did pay the open amount back now.
April 18, 2026
Unprompted review
Reply from KeepItSneaker
Hi Patrick,
Vielen Dank für Ihr Feedback.
Es tut uns leid, dass Ihre Erfahrung nicht Ihren Erwartungen entsprochen hat.
Die Bestellung wurde ursprünglich versendet und anschließend von Ihnen retourniert. Die Rücksendung ist bei uns eingegangen und wurde bearbeitet. Die Rückerstattung konnte jedoch zunächst nicht durchgeführt werden, da ein offener PayPal-Fall die Auszahlung blockiert hat.
Sobald dieser Fall geschlossen war, haben wir die Rückerstattung umgehend erneut verarbeitet. Der Betrag ist inzwischen unterwegs und wird in Kürze auf Ihrem PayPal-Konto sichtbar sein.
Wir sind stets bemüht, jede Situation schnell und fair zu lösen und danken Ihnen für Ihre Geduld.
Mit freundlichen Grüßen
Daan | KeepItSneaker
be Careful
be Careful! We bought a pair of shoes on this website. We returned them as they did not fit. We used the delivery company appointed by them. The company refused to refund because the box was damaged (by their own delivery company!) while the shoes were in perfect condition! So we were charged the full shoes value for a cardbox damaged by their own supplier!
April 1, 2026
Unprompted review
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Must be zero but its not possible
Must be zero but its not possible! I purchase a sneakers for my son. Because he remove the to try other colour. The size was wrong . I return it didnt give it money back because the lace was remove no damage.
June 3, 2025
Unprompted review
Order n. #217735
I bought a pair of Air Jordan because they had the "24-hour shipping" icon. I wrote to them to inquire about my order and they replied saying that the icon appeared due to a technical error on the website and that they wouldn't ship within 24 hours. I asked for a refund. They replied ignoring my request. A few days later, I see again, still present now, that the 24-hour shipping icon reappears with my size. I wrote to them because they haven't shipped my shoes. The answer: "Another technical error on the website"! They haven't removed the icon since yesterday! Is this serious? It's unacceptable! I have the photos.
Don't buy from this site. I'll request a refund via PayPal, since customer service keeps apologizing and saying nothing else.
March 6, 2026
Unprompted review
Reply from KeepItSneaker
Hi Vincenzo,
Thank you for your review.
We understand why this situation has been very disappointing for you and we sincerely apologize for the confusion caused. The 24 hour shipping indication you saw on the product page was due to a technical issue on our website and should not have been visible. We fully understand that this influenced your decision to place the order.
We also recognize that our communication did not provide you with the clarity you were looking for, especially regarding the delivery timeframe. That is not the experience we aim to provide.
As requested, your order has been cancelled and the refund has been processed. Depending on your payment provider, it may take a few business days before the amount is visible in your account.
We have since taken steps to fix the issue on our website to prevent this from happening again.
Again, our apologies for the inconvenience caused.
Kind regards,
Daan | Team KeepItSneaker
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